925 IT Support jobs in Thailand

Work type: FTE

Language Requirements: Local C1, B2, English

JOB DESCRIPTION

Desktop Technician will provide day to day local
emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years' experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor's Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 2-3 years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA's.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

.

Job Type: Full-time

Work Location: In person

About the role

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

• Excellent working knowledge of Windows 7, 8, 10, 11
• Good working knowledge of Windows and MacOS.
• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
• Excellent working knowledge in asset / inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Strong Experience in Multi-Functional Printer troubleshooting
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Excellent verbal and written communication in English
• Excellent customer service skills

Axiom Technologies
is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a skilled
Desktop Support Engineer
to provide technical assistance to our internal users. In this role, you will be responsible for installing, configuring, and troubleshooting desktop systems, hardware, software, and network issues. You'll be the first point of contact for technical support, ensuring a high level of customer satisfaction and timely issue resolution.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

Job Description:

We are seeking a bilingual
Deskside Support Technician
fluent in
Thai
(C1/C2) and
English
(B2+) to provide on-site IT support. This role involves resolving hardware/software issues, managing IT assets, and ensuring compliance with SLAs.

Key Responsibilities:

• Provide technical support for hardware/software issues (IMAC tasks, data migration, conference room setups).
• Manage incident tickets, ensuring timely resolution within SLA.
• Deploy and support VoIP telephones, Microsoft Office 365, Windows OS, and remote tools (Bomgar/Citrix).
• Collaborate with IT Infrastructure teams for escalations.
• Maintain accurate documentation of customer interactions.
• Mentor junior technicians and share technical best practices.
• Lift/move IT equipment (desktops, monitors, printers).

Requirements:

Language Skills:

• Thai:
   Native/Fluent (C1/C2)
• English:
   Advanced (B2+)

Technical Skills:

• 1+ year of desktop support experience.
• Proficiency in Windows OS, Office 365, VPN/Citrix, and remote tools.
• A+ Certification (required); Microsoft certification (preferred).

Soft Skills:

• Strong problem-solving, communication, and teamwork abilities.
• Ability to perform root cause analysis.

Education:

• Bachelor's degree (preferred) or equivalent experience.

**Note: Only candidates meeting the bilingual (Thai/English) requirement will be considered**

Overview

We are looking for a Desktop Support Engineer to provide Level 1–2 support for end users. The role includes handling system setup, troubleshooting, Microsoft 365 support, Active Directory account management, and mobile device management, while ensuring reliable service and a positive user experience.

Key Responsibilities

• Perform commissioning, setup, and delivery of new systems and devices, including OS installation, patching, and imaging.
• Provide on-site and remote support.
• Manage Microsoft 365 services including SharePoint, Exchange, Teams, and OneDrive.
• Administer Active Directory accounts (user creation, modification, permissions, password resets).
• Support Mobile Device Management (MDM) is highly desirable.
• Respond to incoming support calls and action IT service tickets.
• Provide Level 1 IT Helpdesk support (remote and onsite).
• Diagnose, repair, and troubleshoot computer hardware and software.
• Maintain daily progress tracking, reporting, and proper documentation.

Required Skills and Experience

• Minimum 2 years of experience in related and support role.
• Hands-on experience in device imaging, application installation, and driver management.
• Experience with Microsoft 365 products (SharePoint, Exchange, Teams, OneDrive).
• Effective communication and interpersonal skills for engaging end users.

Preferred Qualifications

• Experience with device refresh and OS upgrade initiatives.
• Exposure to large-scale enterprise IT environments.
• Microsoft certification (e.g., MD-102 or equivalent) is an advantage.

เรากำลังรับสมัครช่างเทคนิคสนับสนุนเดสก์ท็อป ที่ปทุมวัน ประเทศไทย

Excis คือผู้นำด้านบริการสนับสนุนไอทีระดับโลกที่ขับเคลื่อนด้วยนวัตกรรมและการร่วมมือ เรากำลังมองหาช่างเทคนิคสนับสนุนเดสก์ท็อปที่มีความกระตือรือร้น เพื่อดูแลฮาร์ดแวร์ ซอฟต์แวร์ และสินทรัพย์ไอทีในหลายสถานที่ เข้าร่วมกับเราเพื่อสร้างเส้นทางอาชีพที่คุ้มค่าในบรรยากาศที่อบอุ่นเหมือนครอบครัว ซึ่งคุณจะรอคอยที่จะมาทำงานในทุก ๆ วัน

• ลูกค้าในกว่า 190 ประเทศ
• วิศวกรมากกว่า 6,000 คน
• ลูกค้าองค์กรกว่า 200 ราย

เราส่งเสริมวัฒนธรรมที่เปิดกว้าง เป็นมิตร และสนับสนุนการเติบโต ที่ซึ่งความสำเร็จของแต่ละคนช่วยเสริมสร้างความสำเร็จของทีม จากการแก้ไขปัญหาไอทีที่ซับซ้อนไปจนถึงการเฉลิมฉลองความสำเร็จร่วมกัน เราให้ความสำคัญกับคนของเราเป็นอันดับแรก

เริ่มต้นการเดินทางกับ Excis และเติบโตไปกับเรา

สิ่งที่คุณจะได้ทำ:

• แก้ไขและแก้ปัญหาที่เกิดขึ้นกับอุปกรณ์ของผู้ใช้ เช่น Windows, Mac และ Linux เพื่อให้การให้บริการกลับมาใช้งานได้อย่างรวดเร็ว
• ดำเนินงานตามคำขอบริการและทำงาน IMACD (ติดตั้ง, ย้าย, เพิ่ม, เปลี่ยน, เลิกใช้งาน) สำหรับอุปกรณ์และโครงสร้างพื้นฐานไอทีของลูกค้า
• ให้การสนับสนุนภาคปฏิบัติและช่วยดูแลรักษาอุปกรณ์ไอที เช่น เทคโนโลยีห้องประชุม บริการเครื่องพิมพ์ และเครื่องจำหน่ายสินค้า พร้อมทำงานร่วมกับวิศวกรจากภายนอกเมื่อจำเป็น

สิ่งที่คุณต้องมี:

• มีประสบการณ์ในการสนับสนุนระบบปฏิบัติการเดสก์ท็อป Windows, Mac, และ Linux ในสภาพแวดล้อมองค์กร
• มีความเข้าใจในกระบวนการ ITSM การจัดการเหตุการณ์ และการดำเนินงานคำขอบริการ
• สามารถทำงาน IMACD ได้อย่างถูกต้องตามขั้นตอนและนโยบายที่กำหนด
• มีทักษะการแก้ปัญหาที่แข็งแกร่งและสามารถปฏิบัติตามคำแนะนำทางเทคนิคจากทีมแก้ไขปัญหาเพื่อสนับสนุนงาน Hands and Feet
• มีทักษะการสื่อสารที่ดีและมีทัศนคติร่วมมือเพื่อทำงานร่วมกับทีมในพื้นที่ วิศวกรภายนอก และผู้ใช้ปลายทางอย่างมีประสิทธิภาพ

ทำไมต้องร่วมงานกับเรา?

ที่ Excis งานของคุณมีความหมาย คุณจะเป็นส่วนหนึ่งของทีมที่มีชีวิตชีวาและลงมือทำจริง ที่ซึ่งความเชี่ยวชาญทางเทคนิคของคุณจะช่วยเพิ่มความพึงพอใจของผู้ใช้และความสำเร็จในการดำเนินงาน เรามอบสภาพแวดล้อมที่สนับสนุนการเติบโตอย่างมืออาชีพ การเรียนรู้ต่อเนื่อง และการทำงานร่วมกันในหลากหลายเทคโนโลยี พร้อมค่าตอบแทนที่แข่งขันได้ และโอกาสในการเป็นส่วนหนึ่งของผู้นำด้านไอทีระดับโลกที่ให้ความสำคัญกับนวัตกรรมและความเป็นเลิศ

พร้อมที่จะสร้างความแตกต่างและพัฒนาอาชีพของคุณหรือยัง? สมัครตอนนี้เพื่อร่วมงานกับ Excis ในประเทศไทยและอยู่ในแนวหน้าของความเป็นเลิศด้านการสนับสนุนไอที

ถ้าต้องการให้ปรับแก้เพิ่มเติม แจ้งได้เลยครับ

About the job:

Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company's details for your reference.

ABOUT US: -

Rex Technologies, is a leading IT Managed and infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e., from consulting, procurement, maintenance support all the way to Green Disposal and data destruction – all under one roof. Rextech Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 180 countries worldwide.

Our URL: -

JOB DESCRIPTION: - Desktop Support Engineer

Roles & responsibilities:

Desktop Technician will provide day to day local
emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting.

Functions include:

· Windows 10-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

· Excellent communication relationship-building and internal customer service skills

· Willing to work off-hours and weekends when required for projects or emergency support.

· Provide first level contact and problem resolution for customer issues.

· Work with Third Party Vendors to remediate complex AV issues as needed.

· Provide timely communication on issue status and resolution.

· Maintain ticket updates for all reported incidents.

· Install, upgrade, support and troubleshoot Windows 11, Windows 10 and Microsoft Office 2019, 2021 and 365, Cisco Jabber, another authorized desktop application.

· Should have basic knowledge of Mac operating system, to support Apple pc users.

· Install, upgrade, support and troubleshoot for printers, computer hardware.

· Performs general preventative maintenance tasks on computers, laptops, printers.

· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

· Provide L1 – L2 support to non‐network attached printers.

Job Types: Full-time, Contract

Work Location: In person

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

About Dobot

Dobot is a world leader in smart collaborative robotics and the creator of desktop grade robotic arms. Core technologies are developed in-house, including AI, system integration, intelligent sensing and more. The core team members came from Chinese Academy of Sciences, Tsinghua University, Harbin Institute of Technology, Shandong University, MIT and other prestigious academic and research institutions.

Founded in 2015, Dobot Robotics is the creator of the world's first desktop grade collaborative robot. We offer 6 main product lines: CR, CRS, MG400, M1 Pro, Nova, and Magician, with more than a dozen of collaborative robot models. We are the first in the industry to offer a product line up that covers 0.5 to 20 kg payloads.

To date, Dobot has sold over 68,000 collaborative robots to 140 countries and regions and has ranked first in Chinese robot exporter by volume 4 consecutive years.

Dobot robots are currently operational across over 15 industries including consumer electronics, automotive, metal processing, semiconductor, healthcare, chemical and retail.

About the Team

As a leading Chinese cobot export manufacturer, the APAC region is one of the important regions for Dobot. The APAC sales organization is expanding and we are looking for team members who will help shape the foundation and future of Dobot business success in the APAC region. The key function of this role is to provide world class Technical Support (on robots and applications) and Training to our partner network.

Provide expert technical support to our channel partners and end users

Reporting directly to our Technical leader, you will be responsible for supporting our channel partners and end users. Your primary tasks will be to support, train and develop our users and partners in SEA&SA. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:

• Providing technical support to channel partners

• Providing robotic application support and consultations to channel partners and Dobot sales team

• Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users

• Developing partners and users' technical knowledge and competencies in Dobot robots and applications

• Preparing/Translating technical documentation

• Participating in customer visits

• Participating in trade shows and seminars

• Developing applications for trade shows and seminars

Qualifications:

The job demands that you have documented practical experience within developing and supporting robot applications. To gain success in the job it is important that you are outgoing, service-minded and able to manage and influence technical developments in channel partners and that you can navigate at different organizational levels and in different customer situations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in English.

The ideal candidate has:

• Bachelor degree or higher in Engineering/Computer Science related subject

• Minimum three years' experience in robotics or automation industry

• Experience in designing and integrating robotic applications

• Experience in conducting seminars/ trainings

• Excellent in troubleshooting and diagnosing issues

• Excellent computer and interpersonal skills

• Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)

Why Join Us

We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.