157 IT Support Specialist jobs in Thailand

Responsibilities:

• Provide rapid and accurate technical support for vehicle issues using case management tools.
• Analyze problems, follow up on repairs, and ensure timely resolution for customers.
• Document interactions, solutions, and updates; contribute to technical knowledge base.
• Collaborate with Sales, Product, Engineering, and Operations to resolve issues and improve products.
• Serve as customer advocate, ensuring efficient resolution of issues.
• Train and guide dealer technicians; prepare technical service bulletins and reference materials.
• Create video tutorials on diagnostics and service procedures for dealer networks.
• Continuously improve technical support, training, and product knowledge.

Qualifications:

• Bachelor's degree in automotive engineering or mechanical engineering or industrial engineering
• At least 5 years of experience in automotive technical support or technical hotline area
• Be able to diagnose vehicle complex concerns especially in CAN and electrical and NVH
• Experience in vehicle repair
• Familiar with vehicle quality reporting system back to plant
• Excellent in communication skills
• Be able to deliver training and provide technical advice to technicians
• Good in Microsoft office - PPT, Word, Excel
• High analytical skills in technical problem solving, good communication in both Thai and English in verbal and written, presentation skills

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Technical Support Specialist for our engineering team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you'll Do:

• Provide expert level 2 technical support for various LMWN products to customers and internal partners.
• Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
• Work with all stakeholders to enhance customer's support experiences.
• Call out major, elusive, and recurrent issues that are impacting clients.
• Contribute product/technical troubleshooting knowledge-based articles for internal teams.
• Able to work shifts and on weekends including holidays (a rotation basis).

What you'll Need:

• Proven experience in Application Support, DevOps, or SRE team.
• Logical problem solver who is self-motivated and a strong contributor within a team.
• Proactive, initiative, and willing to learn new things.
• Ability to work in a fast-paced environment and still be able to maintain quality of work.
• Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
• Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
• Experience with API Troubleshooting or API Support is a plus.
• Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
• Experience with Food Delivery Business or POS would be an advantage.
• Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Good written and verbal communication skills in English.
• Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Technical Support Specialist for our engineering team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you'll Do:

• Provide Expert Level 2 Technical Support: Take ownership of complex technical issues, using advanced tools such as Grafana, ElasticSearch, and Kibana to diagnose and resolve problems.
• Lead Process Improvement Initiatives: Identify and address inefficiencies in the support process, develop SOPs, train Tier 1 support staff, and collaborate with the engineering team to implement long-term solutions.
• Collaborate with Teams: Act as a liaison between the support team and the engineering team, ensuring that critical issues are escalated and resolved quickly and that feedback is incorporated into product development.
• Manage Incidents: Step up as an Incident Manager when required, understanding the customer impact, coordinating with relevant teams, and ensuring that incidents are resolved with minimal disruption to customers.
• Contribute to Knowledge Base: Contribute to and refine technical documentation, creating comprehensive resources for both internal teams and customers.

What you'll Need:

• Provide expert level 2 technical support for various LMWN products to customers and internal partners.
• Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
• Work with all stakeholders to enhance customers' support experiences.
• Call out major, elusive, and recurrent issues that are impacting clients.
• Contribute product/technical troubleshooting knowledge-based articles for internal teams.
• Able to work shifts and on weekends including holidays (a rotation basis).

Preferred Qualifications:

• Proven experience in Application Support, DevOps, or SRE team.
• Logical problem solver who is self-motivated and a strong contributor within a team.
• Proactive, initiative, and willing to learn new things.
• Ability to work in a fast-paced environment and still be able to maintain quality of work.
• Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
• Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
• Experience with API Troubleshooting or API Support is a plus.
• Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
• Experience with Food Delivery Business or POS would be an advantage.
• Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Good written and verbal communication skills in English.
• Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.

Network & Technical Support Specialist

• ออกแบบ LAN/WAN/Wi-Fi/VPN และกำหนดค่าอุปกรณ์เครือข่าย (Switch, Router, Firewall)
• ตรวจสอบ วิเคราะห์ปัญหาเครือข่าย เช่น packet loss, latency, bandwidth bottleneck
• ให้บริการ Helpdesk รับงานผ่านระบบ Ticket แก้ไขปัญหา PC, Printer, Wi-Fi, VoIP, VPN
• บริหารจัดการผู้ใช้งานและบริการ Microsoft 365 (Azure AD, Exchange Online, Teams, SharePoint, Intune)
• ติดตั้ง ดูแล และอัปเดตระบบปฏิบัติการ Linux (Ubuntu, CentOS, RHEL)
• ปรับจูน MySQL Performance: query optimization, indexing, replication, backup/restore, monitoring (PMM, Datadog)
• เพิ่มประสิทธิภาพ PHP: ตั้งค่า PHP-FPM; ใช้ OPcache, profiling tools และวิเคราะห์คอขวดแอปพลิเคชัน
• เสริมความปลอดภัย Linux OS: ตั้งค่า SSH hardening; SELinux/AppArmor; firewall (iptables/ufw); OS patching ตาม CIS benchmark
• เขียนสคริปต์ Shell, PowerShell หรือ Python เพื่ออัตโนมัติการตั้งค่า ข้อกำหนดความปลอดภัย และการอัปเดตระบบ
• จัดทำเอกสารขั้นตอนการตั้งค่า คู่มือผู้ใช้งาน และแผนกู้คืนระบบ

คุณสมบัติ

• ปริญญาตรี สาขา Computer Science, Information Technology หรือสาขาใกล้เคียง
• ประสบการณ์ 3–6 ปี ในสาย Network หรือ IT Support
• สามารถปฏิบัติงาน onsite ที่สำนักงานได้ (ตึก FYI อาคารที่ 2 : ที่ตั้งตึกติดกับ BRT ศูนย์ประชุมสิริกิติ์ ทางออกที่ 1)
• เชี่ยวชาญ Linux administration และ security hardening
• มีประสบการณ์ MySQL performance tuning และการบริหารฐานข้อมูลสเกลใหญ่
• คุ้นเคย PHP-FPM, OPcache, และเครื่องมือ profiling
• เข้าใจ TCP/IP, OSPF, BGP, VLAN, STP, QoS, VPN fundamentals
• เขียนสคริปต์ Shell หรือ Python เพื่ออัตโนมัติและ orchestration

• ทักษะสื่อสารภาษาอังกฤษสำหรับอ่านเอกสารทางเทคนิคและประสานงานกับ Vendor

• ใบรับรอง Cisco (CCNA/CCNP), Microsoft 365 Certified, RHCE หรือ CKA (ถ้ามี)

• ประสบการณ์ Cloud Networking (AWS VPC, GCP VPC, Azure VNet) (ถ้ามี)

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.

Your mission
Support Engineers ensure MIC's customer success by delivering expert support, resolving issues, and optimizing system reliability. Through collaboration, agility, and continuous learning, you uphold MIC's high standards for efficiency and customer satisfaction.

• Support our international customers and Key Users in the application of our software products and ensure that solutions are rolled out in a timely manner (2nd level support)
• Answer technical and functional inquiries from customers
• Analyze the source code (Oracle PL/SQL, SQL and Java)
• Document knowledge (technical notes and articles)

Your Skills And Qualification

• 4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
• Min. 5 years of relevant software programming experience
• Good knowledge in SQL and relational DB (ideally: Oracle)
• Strong problem-solving and analytical skills
• A plus: Customs knowledge
• Service orientation and good communication skills
• Proficient English and Thai (spoken & written)

We offer you

• Cooperative, appreciative and respectful culture
• International context with global players
• Professional onboarding: Personal training plan and mentoring
• Individual development and career opportunities (MIC Academy)
• Various Benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sport activities, workation

Join our international MIC Team
Bangkok

Location:
Muang Pattaya, Bang Lamung, Chonburi, Thailand

Hours:
Full-time | Coverage required for UK and Australian business hours

Reports To:
Application Support Manager

About the Role

As our eCoachanager platform continues to expand, we're seeking a skilled

Application Support Professional to ensure the stability, efficiency, and excellent user

experience of our applications.

You'll play a key role in supporting end users, troubleshooting issues, assisting with

upgrades, and partnering with our development team to keep client operations

running smoothly.

To Apply:

Please send your resume and a short cover letter outlining your experience and

availability for UK and/or Australian hours. Send it to

Key Responsibilities

● Provide timely and effective application support across email, tickets, and calls.

● Investigate, diagnose, and resolve application issues, escalating to development

where necessary.

● Collaborate with the development team to support system configuration,

integrations, and feature deployments.

● Maintain clear records of incidents, service requests, and resolutions using our

helpdesk tools.

● Regularly check in with clients/system users to gather technical feedback and

ensure satisfaction

● Monitor system performance, proactively identifying and resolving potential

issues.

● Foster strong client relationships by delivering clear communication and

excellent service.

Ideal Candidate

● 2+ years of experience in customer support, application support, technical

support, or SaaS platform support.

● Good understanding of web applications, cloud systems, and API integrations.

● Strong problem-solving and analytical skills, with a proactive approach to

troubleshooting.

● Excellent written and verbal communication skills (Required: English).

● Detail-oriented, organized, and comfortable handling multiple requests

● Ability to work independently across time zones and manage multiple priorities.

● Experience with support/helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) is an

advantage.

● Familiarity with SQL, APIs, or reporting tools is a plus.

What We Offer

● The opportunity to work in a fast-growing tech environment supporting global

clients.

● A collaborative, supportive team culture with continuous learning opportunities.

● Ongoing professional development and career progression.

To Apply:

Please send your resume and a short cover letter outlining your experience and

availability for UK and/or Australian hours. Send it to

What is the eCoachmanager System

eCoachManager, a flagship product of PPCnSEO, is a comprehensive coach

management system designed to streamline daily operations for coach operators. Used

proactively by transport businesses across Ireland, the United Kingdom, South Africa,

Australia, and New Zealand, it simplifies scheduling, bookings, driver allocation, vehicle

tracking, and customer communications helping operators save time, enhance

efficiency, and deliver exceptional service.

About PPCnSEO Co., Ltd. under Voova Group.

PPCnSEO is an award-winning software development and digital marketing company

based in Pattaya.

The company has been awarded Board of Investment status here in Thailand, enabling

us to employ a wide range of foreign staff who are specialists in their industry and work

with us to develop our products and services to the highest possible level. Please find

the company profile and product in the link.

For the company welfare, what we provide for the staff are;

● Annual outing

● English class (on-site)

● Lunch and drinks

● Yearly salary review

● Social security service

● AIA Group insurance

● Paid leave per year prorate

We are seeking a detail-oriented and logical thinker to join our team as a Application Support Specialist. In this role, you will be responsible for creating, managing, and maintaining technical documents and reports that support business operations. You will work closely with different teams to ensure accuracy, clarity, and efficiency in data reporting and documentation.

Key Responsibilities:

• Create, organize, and maintain technical documents, reports, and records.
• Analyze and present data effectively using Microsoft Excel, including Pivot Tables, VLOOKUP, and other functions.
• Ensure accuracy, clarity, and consistency in documentation and reporting.
• Collaborate with cross-functional teams to gather, verify, and present information.
• Contribute to process improvement in documentation and reporting systems.
• Support technical or programming-related tasks when required.

Qualifications:

• Bachelor's degree in Engineering, Science, Statistics, Economics, or related field (new graduates are welcome).
• Strong logical thinking and analytical problem-solving skills.
• Attention to detail and high accuracy in work.
• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, data analysis).
• Knowledge of technical concepts or programming is an advantage.
• Good English communication skills (written and verbal).
• Strong organizational and teamwork abilities.

• Provide administrative support to the sales team, including order processing, customer communication, and document preparation.
• Maintain and update sales records, customer databases, and inventory reports.
• Prepare sales performance reports, dashboards, and forecasts using Excel (pivot tables, VLOOKUP, charts).
• Analyze sales data to identify trends, variances, and opportunities for improvement.
• Coordinate with logistics and finance teams to ensure timely order fulfillment and invoicing.
• Assist in the preparation of sales presentations, proposals, and internal reports.
• Monitor and track KPI performance and assist in monthly reporting cycles.

• Diploma or Bachelor's degree in Business Administration, Accounting, or related field.
• Minimum 2 years of experience in a sales support or administrative role.
• Advanced Excel skills (pivot tables, formulas, charts, data validation).
• Experience with ERP tools is a plus.
• Strong attention to detail, organizational, and time management skills.
• Good command of English and Thai (written and spoken), Chinese speaking is an advantage.
• Ability to work independently and collaboratively across departments.

• Analytical mindset with a proactive approach to problem-solving.
• Comfortable working with large datasets and generating insights.
• Customer-focused with strong communication skills.
• Eagerness to learn and grow within a dynamic, sustainability-driven company.