61 IT Support Staff jobs in Thailand

Job Description:

- Continuously improve work scope and reduce manual work.
- Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving issues.
- Key member of the incident response team.

**Requirements**:

- A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
- Require strong technical, analytical, interpersonal and organizational skills.
- Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
- 3 - 5 years of relevant work experience.
- Self-motivated and self-learning and able to work in a fast-paced work environment with mínimal supervision.
- Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
- Excellent service mind and good customer service skills.
- Able to work under pressure.
- Good command of spoken and written Thai and English.
- Experience with a broad mix of technologies, including a strong subset of:

- Familiarity with Linux and Unix operating systems.
- Basic understanding with SQL, API, Database, Networking, AWS, Prometheus, Grafana, Jenkins or RunDeck.
- Understanding the Financial terminology (especially Loan) is preferred.

Please note this role adopts on-call support during non-business hours and weekends on a rotation basis.

Job Description:

- Continuously improve work scope and reduce manual work.
- Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving issues.
- Key member of the incident response team.

**Requirements**:

- A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
- Require strong technical, analytical, interpersonal and organizational skills.
- Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
- 3 - 5 years of relevant work experience.
- Self-motivated and self-learning and able to work in a fast-paced work environment with mínimal supervision.
- Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
- Excellent service mind and good customer service skills.
- Able to work under pressure.
- Good command of spoken and written Thai and English.
- Experience with a broad mix of technologies, including a strong subset of:

- Familiarity with Linux and Unix operating systems.
- Basic understanding with SQL, API, Database, Networking, AWS, Prometheus, Grafana, Jenkins or RunDeck.
- Understanding the Financial terminology (especially Loan) is preferred.

Please note this role adopts on-call support during non-business hours and weekends on a rotation basis.

Req ID: 124808
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**Join AmityEko!**

Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.

Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.

**Your impact**:
As a technical support engineer, your responsibility is to keep ownership for the resolution of technical problems including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction. You will have to collaborate with many teams, including product manager, engineering, sales and being clients voices - their success is our success!

**How do we work?**
- We use Jira Helpdesk, Jira Software, and Trello.
- We have a chatbot to notify you of new incidents or upcoming incidents that breach the SLA.
- We communicate with customers through Jira Ticket.
- We have to team daily meetings to help solve problems.
- Our main task is to solve problems from the root cause so that problems do not happen again.
- We have to update and make reports for customers.
- We have to attend meetings with customers to help them solve problems.
- We are responsible for coordinating with internal teams to solve problems.

**Your day-to-day responsibilities**:

- Daily collaborate with the Solution Engineer team, to provide effective available solutions/workarounds for each **Tier 1** client
- Digest technical information for non-technical clients
- Conclude bugs details and create Jira cards for the Engineering team
- Collaborate with Product Owners on the timely delivery of fixes and releases
- Log issues/questions raised by clients on Trello
- Arrange meeting between team and clients when required
- Response to clients' messages/ bug reports in the timely manner
- Able to respond/acknowledge to clients messages during out of working hours
- Follow up on issues and release dates and ensure everything is on track before committing with clients
- Translate client needs/requirements to proposed solutions and implement from the Product team
- Regularly checking in with clients if they need support or have any questions during their implementation
- Submit feature requests to the Product Manager for our future product enhancements.
- Able to answer general questions about our products
- Weekly sync with the sales team on clients' status
- Handle client complaints and requests and submit requests to enhance and update our official documentation
- Able to standby and support if there is critical issue/blocker that impact clients' launch

**Your ideal profile**:

- Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related fields
- Background with 1-2 years of experiences in technical customer service
- Strong verbal and written skill in **both Thai and English languages**:

- ** Basic Technical Knowledge Required**:NodeJS, ReactJS, Rest API, Websocket, or Javascript
- Able to work shift during off office hours, weekend and public holiday when needed

**What's in it for you**:
**Not ready to apply?**

LI-SP

LI-HYBRID

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**Service Network & Technical Support - Bangkok, Thailand (Onsite)**
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
+ To understand incoming documents from cardmembers, clients and other departments from all channels such as emails, fax, and hand to the proper team on time.
+ Ensure hand all vital documents to Cashier in due course, and alignment with Cashier, DP, and TSC to ensure customers' requirements are met.
+ Ensure cardmember's information to update all document and information on cardmember system on time and accurately.
+ To handle Credit Specialist, Team Leader, Director's enquiry, requirements, and questions for documents accurately.
+ To arrange all Credit letters, reports, and statement in due course and handle BTA matching and allocation
+ To ensure effectively calculate income documents and bank information accurately and in the shorter time if required by cardmember for Global limit increase or decrease. And ensure update the latest income from cardmember on system accurately.
+ Ensure filing all cardmembers and clients documents on time and correctly. In additions, all files are accurately kept on systems and shared drive.
+ Ensure all Credit and BTA reports and figures are calculated correctly, Income documents reviewing and calculating correctly and on time.
+ To handle all E2E processes for National Credit Bureau consent, Account Management Consent form, and Personal Data Protection Act for department.
+ Able to handle Credit Specialist, Team Leader, and Manager's queries in department independently.
+ To work the case though incoming documents by handling risk and minimize error and also ensure balancing with all staff satisfaction at certain level in department.
+ Assist in take appropriate action for special assign by Team Leader and Manager. To ensure timely delivery of quality services to credit specialist requests.
+ Good co-operate with analyst and the other department smoothly and maintain strong relationship with internal AMEX.
+ Handle the request by using credit procedure balancing with servicing customers.
+ Ensure processes are in place to drive Prioritization and timely sending.
**Minimum Qualifications**
+ At least 2 years experience in Finance or banking field for Backend job.
+ Bachelor's Degree in business related i.e. Business Administration, Economic.
+ Ability to cope with volume of work.
+ Shown problem Solving skills. and collaboration.
+ Hard working, collaboration spirit, and strong customer services.
+ Good command of written and spoken English.
+ Should be able to co-ordinate and handle multiple tasks simultaneously.
+ Able to operate PC.; Word, Excel, Power Point.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Credit
**Primary Location:** Thailand-Bangkok-Bangkok
**Other Locations:** Thailand-Bangkok-Bangkok
**Schedule** Full-time
**Req ID:** 25013815

PRTR IT Recruitment supports our client, an IT consulting firm, providing IT solutions. The client is a business partner with IBM. Examples of services are System Integration, Ongoing system support, On-call Service desk, and Software as a service (Rented license). The office is located close to MRT Huay Khwang Area.

**Job Overview**:

- Being the first-tier support. Coordinate with PM and technical team.
- Collaborating with the project team and the client’s IT support team.
- Reporting to Service Manager and Project Manager.
- Maintaining the service quality and SLA with customers.
- Resolving and escalating tickets and incidents.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Maintaining strong working relationships with client users.

**Qualifications**:

- Thai Nationality, not over 35 years old.
- Bachelor’s Degree in Software Engineering, Computer Science, Information Technology, Information System, Computer Engineering, or related.
- Skills required: only SQL.
- Enterprise-level ERP/SCM/CRM support experience is an advantage.
- Knowledge of back-end programming languages such as SQL and Java.
- Able to manage code migration, document configuration changes, and monitor performance.
- WFH policy after passing probation.

We're looking for a customer support team member to work in our Chiang Mai office. You will be responsible for all customer service tasks, respond to customer chat via Official Line, Facebook Messenger, and E-mail and coordinating with our Chiang Mai and Bangkok branches.

Our Chiang Mai office is centrally located on Suthep Road, whilst we expect you to work from office most days, partial remote work is also possible.

We are a small company, with a total of 24 employees. You will be working directly with founders of the company, with lots of potential for career growth.

ประกันสังคม

ปริญญาตรี

1 ปีขึ้นไป
- Handle and work with colleagues to resolve complaints and glitches.
- Have very good communication skill in Thai and English.
- Great at multitasking, for example handling multiple chats at a time.

บริษัท ซักรีดออนไลน์ บริการรับ-ส่งถึงที่ ในตัวเมืองเชียงใหม่ ทำงานด้วยระบบเทคโนโลยีทันสมัย

Req ID: 126502
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** FIN - Finance
**Career Stream:** DEC - Decision Support
**Role:** Advisory
**SAP Short Name:** ADV
**Job Title:** Decision Support Advisor
**Job Code:** ADV-FIN-DEC
**Job Level:** Band 09
**Direct/Indirect Indicator:** Indirect
**Summary**
Acts as project leader and coordinator for the development of the financial plans / forecasts for a business group or customer account. First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Sound decisions are required to achieve the sites / major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. Will lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or will provide advice and guidance in area of specialty as required. Seeks out new avenues for building internal and external relationships as appropriate; maintains contacts with existing relationships. Implements process improvements. Can negotiate and persuade. Conducts negotiations and manages a desired outcome. Chairs meetings with adequate presentation material. Mentors, motivates and influences others to work toward and achieve team objectives. May be responsible for planning and prioritizing work for other people. Makes a decision based on analysis. Anticipates and initiates changes and make recommendations. Is Able to handle difficult situations in a tactful and diplomatic manner. Can effectively resolve conflict.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Acts as project leader for the development of financial plans for a business group or customer account.
+ Develops timelines, plan guidance and plan assumptions.
+ Gathers and analyzes information on which to base plan assumptions.
+ Oversees the development and preparation of alternative plan models.
+ Prepares and presents summaries to management.
+ Prepares monthly financial reporting packages including forecasts, results and financial and operational metrics.
+ Completes special projects involving the analysis of financial information related to inventory, costs, headcount, profit maximization, expense targets both within finance or as member of a cross functional or customer team.
+ As required, plays a leadership role with junior members of the decision support team, coordinating and guiding activities, providing direction or leading group projects.
**Knowledge/Skills/Competencies**
+ Working knowledge of Celestica's finance organization including strategic policies and objectives.
+ ~Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department including ERP and office systems.
+ Strong communication, negotiation and presentation skills.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to recommend accounting process changes based on intimate knowledge of accounting processes, policies and procedures.
+ Ability to direct others on accounting practices.
+ Ability to recommend creative accounting solutions that is in accordance with U.S. GAAP or GAAP of the relevant country.
+ Ability to manage large-scale budgeting/forecasting process.
+ Ability to analyze and summarize key highlights and makes recommendations to management for plan/forecast savings.
+ Perform financial sensitivity analysis against all key factors (pricing, operating and costing) and provide management with recommendations/solutions.
+ Makes recommendations based on interpretation of results.
+ Understands MRP configurations/processes.
+ Creates basic spreadsheet macros.
+ Ability to design custom queries in job-related software.
+ Understanding of the relationships between the various tools.
+ Understands how to use the political structure in the organization and how to get things done using that structure.
**Physical Demands**
+ Duties of this position are performed in a normal office environment
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
+ Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
+ Occasional overnight travel may be required
**Typical Experience**
+ Six to eight years of relevant experience
**Typical Education**
+ Bachelor's degree, or consideration of an equivalent combination of education and experience.
+ Education experience may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.