186 Jewelry Customer Service jobs in Thailand

Senior Jewelry Customer Service

Industry: Manufacturing(Others)

Location: Bangkok

Position: Senior Jewelry Customer Service

Work Hrs.: Monday – Friday | 9:00AM – 6:30PM

Salary: ฿40,000 – ฿60,000/month

Job Description

• Manage and maintain strong relationships with key customers, both local and international

• Handle complex customer requirements and provide high-quality service with professional solutions.

• Review and prepare quotations, production orders, and schedules to ensure accuracy and timely delivery.

• Coordinate closely with production, quality, and logistics teams to resolve issues and provide proactive updates to customers.

• Independently handle escalated customer complaints and ensure effective resolution

Requirements

• 6–10+ years of experience in customer service within the jewelry industry

• Strong expertise in managing key accounts and solving complex customer issues

• Bachelor's degree in Jewelry, Business Administration, or a related field (master's degree is a plus)

• Excellent communication and negotiation skills with proven ability to build and maintain long-term client relationships

• Good command of spoken and written English; additional languages are an advantage

About Us:

At CHAVANA, we are dedicated to curating timeless jewelry pieces that embody elegance, craftsmanship, and personal significance. Our boutique experience is designed for clientele who appreciate artistry, exclusivity, and exceptional service. We're seeking a refined and passionate Jewelry Sales Associate who not only understands the essence of luxury but can also translate it into a memorable customer journey.

Reports To: Store Manager / Boutique Director

Key Responsibilities:

• Deliver a personalized and refined in-store experience that reflects our luxury brand identity.
• Build and nurture long-term relationships with clients through attentive service and thoughtful follow-ups.
• Achieve individual and boutique sales goals by understanding client needs and offering tailored product recommendations.
• Share the stories behind each piece—its craftsmanship, materials, and meaning—with deep product knowledge and emotional intelligence.
• Maintain the boutique's visual presentation and ensure the display meets high aesthetic standards.
• Support luxury marketing efforts by contributing insights on client preferences and assisting with private events, VIP previews, and brand storytelling.
• Use CRM systems to maintain detailed records of client purchases, preferences, and special dates for follow-up.
• Uphold a professional, polished appearance and demeanor that aligns with the brand.

Requirements:

• Proven experience in luxury retail, jewelry sales, or high-end fashion (2+ years preferred).
• Deep understanding of luxury consumer behavior and high-touch customer service.
• Excellent communication and interpersonal skills, with a refined and elegant presence.
• Keen interest in luxury marketing, branding, and storytelling.
• Familiarity with point-of-sale and CRM systems.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualities:

• Multilingual capabilities, especially in languages relevant to your clientele.
• Existing network of luxury clients is a plus.
• A passion for fine jewelry and a strong sense of personal style.

Why Join Us?

You'll be part of a passionate team shaping the future of boutique luxury. We offer competitive compensation, a beautiful work environment, an the opportunity to grow as a brand that value intrigrity, heritage and timeless beauty.

About us

Yuan Chen Co., Ltd. is a leading luxury jewelry retailer with a reputation for exceptional quality and craftsmanship. With over 20 years of experience, we are dedicated to providing our customers with the finest jewelry collections and unparalleled customer service. Join our dynamic team and be a part of our continued growth and success.

We are seeking a Jewelry Sale Assistant to join our team at Yuan Chen Co., Ltd. This full-time role is based in our store in Jewelry Trade Center, Bang Rak, Bangkok.

What you'll be doing

1. Greeting and assisting customers in a friendly and professional manner
2. Taking photos and videos of jewelry and operate marketing via company's social media platforms
3. Providing detailed information about our jewelry collections, features and benefits
4. Maintaining store appearance and product displays
5. Restocking and replenishing inventory as needed
6. Supporting the store manager with administrative tasks as required

What we're looking for

1. Previous experience in a customer-facing retail role, preferably within the jewelry or fashion industry
2. Strong communication and interpersonal skills with a genuine passion for providing excellent customer service
3. Keen eye for detail and the ability to showcase products in an engaging and persuasive manner
4. Basic numeracy and photography skills
5. A positive, professional & team-oriented attitude
6. Fluency in Thai, preferably in English as well

About us

Yuan Chen Co., Ltd. is a leading luxury jewelry retailer with a reputation for exceptional quality and craftsmanship. With over 20 years of experience, we are dedicated to providing our customers with the finest jewelry collections and unparalleled customer service. Join our dynamic team and be a part of our continued growth and success.

Apply now to become our next Jewelry Sale Assistant

About Us:

At CHAVANA, we are dedicated to curating timeless jewelry pieces that embody elegance, craftsmanship, and personal significance. Our boutique experience is designed for clientele who appreciate artistry, exclusivity, and exceptional service. We're seeking a refined and passionate Jewelry Sales Associate who not only understands the essence of luxury but can also translate it into a memorable customer journey.

Reports To: Store Manager / Boutique Director

Key Responsibilities:

• Deliver a personalized and refined in-store experience that reflects our luxury brand identity.
• Build and nurture long-term relationships with clients through attentive service and thoughtful follow-ups.
• Achieve individual and boutique sales goals by understanding client needs and offering tailored product recommendations.
• Share the stories behind each piece—its craftsmanship, materials, and meaning—with deep product knowledge and emotional intelligence.
• Maintain the boutique's visual presentation and ensure the display meets high aesthetic standards.
• Support luxury marketing efforts by contributing insights on client preferences and assisting with private events, VIP previews, and brand storytelling.
• Use CRM systems to maintain detailed records of client purchases, preferences, and special dates for follow-up.
• Uphold a professional, polished appearance and demeanor that aligns with the brand.

Requirements:

• Proven experience in luxury retail, jewelry sales, or high-end fashion (2+ years preferred).
• Deep understanding of luxury consumer behavior and high-touch customer service.
• Excellent communication and interpersonal skills, with a refined and elegant presence.
• Keen interest in luxury marketing, branding, and storytelling.
• Familiarity with point-of-sale and CRM systems.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualities:

• Multilingual capabilities, especially in languages relevant to your clientele.
• Existing network of luxury clients is a plus.
• A passion for fine jewelry and a strong sense of personal style.

Why Join Us?

You'll be part of a passionate team shaping the future of boutique luxury. We offer competitive compensation, a beautiful work environment, an the opportunity to grow as a brand that value intrigrity, heritage and timeless beauty.

Job Description – Live Stream Host (Jewelry Collections)

We are looking for a dynamic and engaging Live Stream Host to showcase our exclusive jewelry collections through live sessions on Instagram, Facebook, and TikTok. The ideal candidate should be confident on camera, possess strong communication skills, and have a passion for jewelry and fashion trends. This role will play a key part in driving brand awareness, customer engagement, and sales conversions.

Key Responsibilities:

• Host regular live streaming sessions on Instagram, Facebook, or TikTok to present and promote jewelry collections.
• Engage with viewers in real-time, answering product-related queries and providing styling suggestions.
• Drive product awareness, increase engagement, and generate conversions through interactive live sessions.
• Stay updated with product knowledge, new arrivals, and promotions.
• Coordinate with the sales and inventory teams to ensure featured items are well-stocked and accurately presented.
• Monitor live session performance metrics and provide feedback for continuous improvement.

Requirements:

• Strong communication & on-camera presence.
• Experience in live hosting, sales, or content creation, 1 to 3 years.
• Familiar with Instagram, Facebook & TikTok live features.
• Passion for jewelry and customer engagement.

Service Representative(Good English)

Job Description

• 1. Responsible for the equipment service, technical guidance and support of the products in the overseas regions; 2. Complete customer service training and company internal process; complete the spare parts tasks in the region, including offering spare parts support and quotation; 3. Provide product improvement suggestions and sustainable improvement; 4. Support regional manager business and assist to deal with daily work.

Qualification

• 1、Diploma degree or above,major in Mechanical/Electrical Engineering or related field. 2、2+ years in heavy machinery maintenance (cranes/hoists preferred). 3、Expertise in mechanical/hydraulic/electrical systems (certifications a plus). 4、Foreign language requirements: English &Local Language can be used as the working language.(e.g., Russian, Turkish, Portuguese). 5、Adaptable, proactive, and passionate about hands-on work.

Location: Bank of China, Ratchada Branch (Pakin Building No.9, 1st Floor, 107 Room, Ratchadaphisek Road., Dindaeng, Bangkok 10400)

Responsibilities:

• Advise and promote bank products (Online Banking, Credit/Debit Cards, Fixed Deposit, Home Loan).
• Process new account openings and update customer info.
• Conduct KYC and manage AML risk assessments.
• Handle customer inquiries via calls, emails, chats.
• Report daily FX transactions to BOT and special rates internally.
• Review and monitor customer accounts monthly, including high-risk cases.
• Manage internet banking SWIFT messages and dormant accounts.
• Prepare and submit reports (KRIs, loss data) to Operational Risk.
• Support audits and document archiving for HQ.
• Assist BOCT call center and branch lobby operations.

Qualifications:

• Bachelor's or Master's degree in any field.
• Excellent proficiency in both Mandarin and English is a MUST.
• 1–2 years of experience working with Chinese clients in any industry.
• Strong communication and interpersonal skills.

What We Offer:

At Bank of China (Thai), we are dedicated to creating a supportive and rewarding work environment. We offer competitive salaries and a comprehensive range of benefits to ensure the well-being and satisfaction of our employees:

• Health and Life Insurance:Coverage includes Group Life Insurance, OPD, Dental Benefits, General Hospital Services.
• Financial Security:Provident Fund, Social Security Fund, and Retirement Benefits.
• Wellness Programs:Annual physical checkups
• Special Financial Allowances:Support for marriage, birthday celebrations and sick visits.
• Leave Benefits: Annual Leave, Business Leave, Sick Leave, Maternity Leave, and Ordination Leave.
• Work-Life Balance:A 5-day work week.

Join us to grow your career in a dynamic and supportive environment

** Please be informed that bank conducts criminal background checks for all positions during hiring process

Interested candidates, please submit your resume by click "Quick apply"

Human Resources

Bank of China ( Thai ) Public Company Limited (Head Office)

179/4 Bangkok City Tower, South Sathorn Rd., 

Tungmahamek, Sathorn, Bangkok 10120

T Ext. 2410

Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description
As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC's Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company's marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a 'one team' ethos.
• Demonstrate a full understanding of AVC's culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Qualifications
Key Performance Indicators:
Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

• Achieving budget requirements in relation to qualified tours, leads and package sales.
• Level of spoken English, and other targeted languages as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self motivation and focus on meeting targets.
• Maintaining associate satisfaction with their role through motivation & morale building.
• Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
• Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
• Demonstrating willingness to always improve knowledge

หน้าที่ความรับผิดชอบ:

• ให้ข้อมูลและช่วยเหลือลูกค้าผ่านช่องทางการสื่อสารต่างๆ (โทรศัพท์ อีเมล แชท)
• แก้ไขปัญหาและตอบข้อซักถามของลูกค้าอย่างสุภาพและเป็นมืออาชีพ
• ประสานงานกับทีมงานภายในเพื่อหาทางออกและตอบสนองความต้องการของลูกค้าได้อย่างรวดเร็ว
• จัดการและบันทึกข้อมูลการติดต่อของลูกค้าในระบบอย่างถูกต้องครบถ้วน
• มุ่งเน้นการสร้างประสบการณ์ที่ดีและสร้างความพึงพอใจให้กับลูกค้า

คุณสมบัติที่ต้องการ:

• สำเร็จการศึกษาระดับประกาศนียบัตรวิชาชีพ (ปวช.) / ปวส. หรือ ปริญญาตรีขึ้นไป
• สามารถสื่อสารภาษาไทยได้เป็นอย่างดี (พูด อ่าน เขียน)
• มีทักษะการสื่อสารที่ดี อดทน และมีใจรักงานบริการ
• สามารถทำงานเป็นกะหมุนเวียน (รวมทั้งวันหยุดเสาร์–อาทิตย์ และวันหยุดนักขัตฤกษ์)
• หากมีประสบการณ์ด้านการบริการลูกค้า ศูนย์บริการ (Call Center) หรือ BPO จะได้รับการพิจารณาเป็นพิเศษ
• สามารถเริ่มงานได้ทันทีจะพิจารณาเป็นกรณีพิเศษ