11 Jewelry Sales jobs in Thailand
Customer Service Manager
Bangkok, Bangkok
Cargill
Posted 2 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
As the Customer Service Manager, you will oversee and guide a team of customer service and logistics professionals to ensure seamless order fulfillment, transportation coordination, and customer satisfaction. You will play a critical role in managing complex customer orders, resolving delivery issues, and optimizing shipping processes to support business growth and operational efficiency.
**Key Accountabilities**
+ Manage and provide coaching and training to team of Customer Service and Transportation&Logistics.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
+ Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
+ Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
+ Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
**·** **Bachelor's degree in a related field or equivalent experience**
**·** **Minimum of 10 years of related work experience,5 year for supervisory experience**
**·** **Experience leading, advising and making decisions on major customer service activities**
**·** **Provide direction, delegating and removing obstacles to get work done.**
**·** **Build strong customer relationships and delivers customer-centric solutions.**
**·** **Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences**
· Other minimum qualifications may apply
As the Customer Service Manager, you will oversee and guide a team of customer service and logistics professionals to ensure seamless order fulfillment, transportation coordination, and customer satisfaction. You will play a critical role in managing complex customer orders, resolving delivery issues, and optimizing shipping processes to support business growth and operational efficiency.
**Key Accountabilities**
+ Manage and provide coaching and training to team of Customer Service and Transportation&Logistics.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
+ Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
+ Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
+ Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
**·** **Bachelor's degree in a related field or equivalent experience**
**·** **Minimum of 10 years of related work experience,5 year for supervisory experience**
**·** **Experience leading, advising and making decisions on major customer service activities**
**·** **Provide direction, delegating and removing obstacles to get work done.**
**·** **Build strong customer relationships and delivers customer-centric solutions.**
**·** **Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences**
· Other minimum qualifications may apply
This advertiser has chosen not to accept applicants from your region.
0
Agent, Customer Service
Bangkok, Bangkok
Chevron
Posted today
Job Viewed
Job Description
**Responsibilities for this position may include but are not limited to**:
- Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
- Responsible for receiving and processing orders for Fuel and Lubricant customers.
- Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
- Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
- Assist in the related projects assigned.
**Job Qualifications**:
- At least Bachelor’s Degree in any fields, preferably in Business Administration
- Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
- Good interpersonal skills
- Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
- Result oriented with service mind focus
- Business acumen
- Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday
Chevron participates in E-Verify in certain locations as required by law.
- Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
- Responsible for receiving and processing orders for Fuel and Lubricant customers.
- Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
- Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
- Assist in the related projects assigned.
**Job Qualifications**:
- At least Bachelor’s Degree in any fields, preferably in Business Administration
- Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
- Good interpersonal skills
- Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
- Result oriented with service mind focus
- Business acumen
- Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday
Chevron participates in E-Verify in certain locations as required by law.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Bangkok, Bangkok
GrowthFn
Posted today
Job Viewed
Job Description
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
**Requirements**:
- At least Senior Vocational/ Diploma
- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read in both Thai and English (Entry Level).
- Excellent in Communication and willing to work in Customer Service’s field.
- Shift rotation 24/7 (Work 5 days per week & 2 days off).
Pay: ฿20,000.00 - ฿22,000.00 per month
Application Question(s):
- Your Nationality
- Your current location
- This position is a Under Concentrix Thailand, have you applied for it before?
- Are you willing to work on site in Bhiraj Bitec-Bang Na, Bangkok Thailand?
- Current salary?
- Expected salary
- Notice period
**Education**:
- Vocational Certificate (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Thai (required)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
**Requirements**:
- At least Senior Vocational/ Diploma
- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read in both Thai and English (Entry Level).
- Excellent in Communication and willing to work in Customer Service’s field.
- Shift rotation 24/7 (Work 5 days per week & 2 days off).
Pay: ฿20,000.00 - ฿22,000.00 per month
Application Question(s):
- Your Nationality
- Your current location
- This position is a Under Concentrix Thailand, have you applied for it before?
- Are you willing to work on site in Bhiraj Bitec-Bang Na, Bangkok Thailand?
- Current salary?
- Expected salary
- Notice period
**Education**:
- Vocational Certificate (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Thai (required)
This advertiser has chosen not to accept applicants from your region.
2
Japanese Customer Service
Bangkok, Bangkok
Gratitude India
Posted today
Job Viewed
Job Description
Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged
through social media platform. CSA responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities of this social media in order to
provide customers’ satisfaction on high quality advertisement and promotions.
**Responsibilities**:
- Responsible to resolve customer queries in a timely and accurate way through inbound
- Identify customer needs and assist them in using specific features and functionalities in
the client platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about client products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
- Identify inefficiencies in workflows and suggest solutions
- Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global
team
**Requirements**:
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations
role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Computer operations
Preferred Qualifications:
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
- Flexible in shifting schedule
**Salary**: ฿7,500.00 - ฿80,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)
through social media platform. CSA responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities of this social media in order to
provide customers’ satisfaction on high quality advertisement and promotions.
**Responsibilities**:
- Responsible to resolve customer queries in a timely and accurate way through inbound
- Identify customer needs and assist them in using specific features and functionalities in
the client platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about client products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
- Identify inefficiencies in workflows and suggest solutions
- Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global
team
**Requirements**:
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations
role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Computer operations
Preferred Qualifications:
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
- Flexible in shifting schedule
**Salary**: ฿7,500.00 - ฿80,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Contract Logistics Customer Service Specialist
Si Racha, Chonburi
Kuehne+Nagel
Posted 2 days ago
Job Viewed
Job Description
**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
****
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
+ To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
+ To communicate with customers regarding the order status or when issues arise.
+ To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
+ To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
+ To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
+ To ensure compliance with all customer contractual obligations on the part of the company.
**What we would like you to bring**
**What's in it for you**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
****
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
+ To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
+ To communicate with customers regarding the order status or when issues arise.
+ To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
+ To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
+ To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
+ To ensure compliance with all customer contractual obligations on the part of the company.
**What we would like you to bring**
**What's in it for you**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
4
Agent-Air Export Customer Service
Bangkok, Bangkok
Expeditors
Posted 2 days ago
Job Viewed
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 346 locations worldwide
+ Fortune 500
+ Globally unified systems
1. To take orders and make freight and document pick-up arrangements.
2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
3. To review, check and verify air export documents as provided by shippers.
4. To strictly follow export-handling procedures as established by the management.
5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
8. To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL
9. To take up additional assignments as required to meet with the Company needs.
+ University graduate, preferably with minimum 1 year's relevant experience.
+ Be able to work under pressure and in time frame.
+ Good communication in English.
+ Chinese speaking is preferrable.
+ Well-versed in MS Office.
Expeditors offers excellent benefits
+ Paid Vacation, Holiday
+ Group Medical & Life & Accident Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
All your information will be kept confidential according to EEO guidelines.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 346 locations worldwide
+ Fortune 500
+ Globally unified systems
1. To take orders and make freight and document pick-up arrangements.
2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
3. To review, check and verify air export documents as provided by shippers.
4. To strictly follow export-handling procedures as established by the management.
5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
8. To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL
9. To take up additional assignments as required to meet with the Company needs.
+ University graduate, preferably with minimum 1 year's relevant experience.
+ Be able to work under pressure and in time frame.
+ Good communication in English.
+ Chinese speaking is preferrable.
+ Well-versed in MS Office.
Expeditors offers excellent benefits
+ Paid Vacation, Holiday
+ Group Medical & Life & Accident Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
5
Operations and Customer Service Coordinator
Certu Systems
Posted today
Job Viewed
Job Description
Join an exciting new start-up company focused in using the most reliable AI Engine to revolutionize logistics operations.
We are looking for a team player who will be able to present professionally to our clients, collaborate with colleagues and is quick to think and act to resolve issues. This is an opportunity to join a fast growing but lean organization going after a significant niche market in the logistics and goods delivery industry.
- Manage shipping pickups and deliveries, coordinating loading and unloading
- Work with loaders and drivers to prevent damage and resolve incidents as needed
- Manage daily collection and delivery of documents to and from our customers
- Ensure on time and successful first-time delivery
- Troubleshoot and resolve problems in real time
This position might advance to a supervision role to:
- Manage a team of couriers
- Monitor the delivery process
- Optimize the load/unload process
- Facilitate documentation delivery
**Requirements**:
- Organizational, planning and problem-solving skills
- Reliability, punctuality, precision and attention to detail
- Excellent driving skills and knowledge of local road networks
- Excellent communications and interpersonal skills in Thai, plus English is preferred
- Good service mind with the ability to handle customer's inquiry and issues
- Professional, proactive, positive and "can-do" attitude
- Software experience including Microsoft Office
**Benefits**
- Shared Apartment and Board Available
- Employee Stock Option
- Health Insurance
- Provident Fund
- Annual Leave
ประเภทของงาน: งานประจำ
ชำระเงิน: ฿25,000.00 - ฿35,000.00 ต่อเดือน
ความสามารถในการเดินทางไปทำงาน/ย้ายที่อยู่:
- Thailand: เดินทางไปทำงานได้หรือพร้อมที่จะย้ายที่อยู่ภายใต้ข้อเสนอที่พักที่ผู้ว่าจ้างจัดให้ (จำเป็น)
We are looking for a team player who will be able to present professionally to our clients, collaborate with colleagues and is quick to think and act to resolve issues. This is an opportunity to join a fast growing but lean organization going after a significant niche market in the logistics and goods delivery industry.
- Manage shipping pickups and deliveries, coordinating loading and unloading
- Work with loaders and drivers to prevent damage and resolve incidents as needed
- Manage daily collection and delivery of documents to and from our customers
- Ensure on time and successful first-time delivery
- Troubleshoot and resolve problems in real time
This position might advance to a supervision role to:
- Manage a team of couriers
- Monitor the delivery process
- Optimize the load/unload process
- Facilitate documentation delivery
**Requirements**:
- Organizational, planning and problem-solving skills
- Reliability, punctuality, precision and attention to detail
- Excellent driving skills and knowledge of local road networks
- Excellent communications and interpersonal skills in Thai, plus English is preferred
- Good service mind with the ability to handle customer's inquiry and issues
- Professional, proactive, positive and "can-do" attitude
- Software experience including Microsoft Office
**Benefits**
- Shared Apartment and Board Available
- Employee Stock Option
- Health Insurance
- Provident Fund
- Annual Leave
ประเภทของงาน: งานประจำ
ชำระเงิน: ฿25,000.00 - ฿35,000.00 ต่อเดือน
ความสามารถในการเดินทางไปทำงาน/ย้ายที่อยู่:
- Thailand: เดินทางไปทำงานได้หรือพร้อมที่จะย้ายที่อยู่ภายใต้ข้อเสนอที่พักที่ผู้ว่าจ้างจัดให้ (จำเป็น)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Supervisor (Mandarin/bahasa)
Bangkok, Bangkok
MINOR Hotels
Posted today
Job Viewed
Job Description
The success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows:
- Owner Relations_: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agency such as Consumer Protection Board matters, issues involving arbitration, local courts and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Manager will execute both reactive and proactive strategies in conjunction with the Marketing, Sales and Club Services departments to address Guests and Club Points Owners’ complaints.
- Resolutions_: As directed by Senior Customer Services Manager& Assistant Customer Services Manager will assist in the review of (1) marketing material directed to consumers at large, including contest entry slips, direct mail pieces and Owner Referral material. Administration of submissions to various jurisdictions as required; and (2) sales collateral used at sales preview galleries, including Disclosure Statement, T-Sheet, Owner’s Acknowledgement, Wall Boards, etc.
Native language proficiency in Cantonese-Mandarin-English is a key requirement for success in this role. Additional proficiency in Chinese will be highly regarded.
**Key Responsibilities**:
- Assist to manage the day-to-day operations of the Resolutions department. This includes hiring, training and performance reviews for Customer Service staff; review of consumer correspondence; interfacing with Legal, Sales, Club Services, Regulators, Club Points Owners and consumers as necessary; and coordinating efforts across division lines as required. (50%)
- Represent AVC in arbitration, mediation and local court cases. Prepare accurate and comprehensive documentation supporting AVC’s position. (10%)
- Prepare comprehensive monthly reports focusing on key issues of concern. Identify repetitive issues and address with appropriate management personnel. (10%)
- Review sales and marketing material directed to the consumer at large. Coordinate feedback with sales and marketing as necessary. (15%)
- Establish proactive relationships with regulatory agencies and public forums to ensure AVC are viewed in a positive light within the community. (5%)
- Special projects as assigned. (10%)
**Qualifications**:
**Education/Experience**:
1 - 3 years related education and training or equivalent combination of education and experience.
**Skills/Abilities**:
- Communication skills: Ability to read and analyze and interpret the most complex documents. Ability to respond effectively to sensitive inquires and complaints.
- Ability to use Microsoft Word and Excel.
- Strong problem solving skills as it relates to consumer communications, evaluating sale documents on complex issues and finding creative solutions.
- Ability to work effectively across division lines at all levels of the organization.
- Ability to interface with external parties including regulators and private solicitors.
- Strong negotiating skills.
- Self motivated with strong organizational skills. Ability to work in a multi task, multi function environment managing priorities effectively.
- Owner Relations_: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agency such as Consumer Protection Board matters, issues involving arbitration, local courts and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Manager will execute both reactive and proactive strategies in conjunction with the Marketing, Sales and Club Services departments to address Guests and Club Points Owners’ complaints.
- Resolutions_: As directed by Senior Customer Services Manager& Assistant Customer Services Manager will assist in the review of (1) marketing material directed to consumers at large, including contest entry slips, direct mail pieces and Owner Referral material. Administration of submissions to various jurisdictions as required; and (2) sales collateral used at sales preview galleries, including Disclosure Statement, T-Sheet, Owner’s Acknowledgement, Wall Boards, etc.
Native language proficiency in Cantonese-Mandarin-English is a key requirement for success in this role. Additional proficiency in Chinese will be highly regarded.
**Key Responsibilities**:
- Assist to manage the day-to-day operations of the Resolutions department. This includes hiring, training and performance reviews for Customer Service staff; review of consumer correspondence; interfacing with Legal, Sales, Club Services, Regulators, Club Points Owners and consumers as necessary; and coordinating efforts across division lines as required. (50%)
- Represent AVC in arbitration, mediation and local court cases. Prepare accurate and comprehensive documentation supporting AVC’s position. (10%)
- Prepare comprehensive monthly reports focusing on key issues of concern. Identify repetitive issues and address with appropriate management personnel. (10%)
- Review sales and marketing material directed to the consumer at large. Coordinate feedback with sales and marketing as necessary. (15%)
- Establish proactive relationships with regulatory agencies and public forums to ensure AVC are viewed in a positive light within the community. (5%)
- Special projects as assigned. (10%)
**Qualifications**:
**Education/Experience**:
1 - 3 years related education and training or equivalent combination of education and experience.
**Skills/Abilities**:
- Communication skills: Ability to read and analyze and interpret the most complex documents. Ability to respond effectively to sensitive inquires and complaints.
- Ability to use Microsoft Word and Excel.
- Strong problem solving skills as it relates to consumer communications, evaluating sale documents on complex issues and finding creative solutions.
- Ability to work effectively across division lines at all levels of the organization.
- Ability to interface with external parties including regulators and private solicitors.
- Strong negotiating skills.
- Self motivated with strong organizational skills. Ability to work in a multi task, multi function environment managing priorities effectively.
This advertiser has chosen not to accept applicants from your region.
7
Supply Chain and Customer Service Manager, Nobel Biocare
Bangkok, Bangkok
Envista Holdings Corporation
Posted 2 days ago
Job Viewed
Job Description
**Job Description:**
Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
Responsibilities Include:
+ End to End process of Supply Chain and Logistics management including other documentation required for all domestic and international shipments.
+ Provides management and field sales teams with monthly/quarterly results information including ranking reports.
+ Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
+ Respond to complaints from customers and give after-sales support when requested.
+ Handle the processing of all claim and return shipment with accuracy and timeliness.
+ Manage, Control and Monitor consignment process.
+ Inform clients/ sale representative of unforeseen delays or problems.
+ Issue credit note.
+ Set up new customer code and update customer master data.
+ Ensure accuracy of all reports. Reconcile and resolve commission discrepancies with the sales team members.
+ Other projects, Development, and duties as required/assign.
**Job Requirements:**
+ Bachelor's degree required.
+ Proven experience as a customer service and logistics / supply chain will be considered a plus.
+ Well organized and possess a high level of Supply Chain and Logistics.
+ Strong verbal and written communication skills.
+ Intermediate to Advanced/Expert proficiency in Microsoft Excel is required.
**Operating Company:**
Nobel Biocare
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
Responsibilities Include:
+ End to End process of Supply Chain and Logistics management including other documentation required for all domestic and international shipments.
+ Provides management and field sales teams with monthly/quarterly results information including ranking reports.
+ Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
+ Respond to complaints from customers and give after-sales support when requested.
+ Handle the processing of all claim and return shipment with accuracy and timeliness.
+ Manage, Control and Monitor consignment process.
+ Inform clients/ sale representative of unforeseen delays or problems.
+ Issue credit note.
+ Set up new customer code and update customer master data.
+ Ensure accuracy of all reports. Reconcile and resolve commission discrepancies with the sales team members.
+ Other projects, Development, and duties as required/assign.
**Job Requirements:**
+ Bachelor's degree required.
+ Proven experience as a customer service and logistics / supply chain will be considered a plus.
+ Well organized and possess a high level of Supply Chain and Logistics.
+ Strong verbal and written communication skills.
+ Intermediate to Advanced/Expert proficiency in Microsoft Excel is required.
**Operating Company:**
Nobel Biocare
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
This advertiser has chosen not to accept applicants from your region.
8
Cs Sales Development, Associate
Bangkok, Bangkok
AIA
Posted today
Job Viewed
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._
So if you believe in inspiring a better future, read on.
About the Role
Responsible for developing and delivering training curriculums of AIA products and services to agents and partners
- Work with relevant channels to conduct gap analysis, establish training plans, design training classes and training materials on AIA's products and services as well as selling techniques
- Coordinate and conduct relevant training
- Monitor and evaluate training programmes, assess results and implement enhancements as needed
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._
So if you believe in inspiring a better future, read on.
About the Role
Responsible for developing and delivering training curriculums of AIA products and services to agents and partners
- Work with relevant channels to conduct gap analysis, establish training plans, design training classes and training materials on AIA's products and services as well as selling techniques
- Coordinate and conduct relevant training
- Monitor and evaluate training programmes, assess results and implement enhancements as needed
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
This advertiser has chosen not to accept applicants from your region.
9