What Jobs are available for Key Account Management in Thailand?

Job Description

• Responsibility to ensure the success of key merchants on Shopee platform including driving Revenue and smooth operation
• Educating sellers on Shopee features, Shopee promotional campaigns and market insights
• Building good relationships and trust with merchants to understand more about their business and their key success factors
• Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages
• Implement campaigns for new sellers, analyse and report their performance
• Interact with other local teams to share knowledge and replicate best practices
• Forecast volume and number of new sellers and activities required to incubate them
• Update the management team on weekly progress

Requirements

• Bachelor's Degree in Marketing, Business, Economics, or related field. (Fresh Graduate is welcome.)
• 1-3 years of experiences in Key Account Management, Business Development and Sales
• Strong interests in e-commerce and social media
• Prior experiences in social media related role would be a plus
• Ability to adapt and thrive in fast-pace dynamic environment
• Logical thinking and strong problem solving skills
• Good command of English and Thai

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee's buyers with a wide variety of product listings at the best prices.

Job Description:

• Responsibility to ensure the success of key merchants on Shopee platform including driving Revenue and smooth operation
• Educating sellers on Shopee features, Shopee promotional campaigns and market insights
• Building good relationships and trust with merchants to understand more about their business and their key success factors
• Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages
• Implement campaigns for new sellers, analyse and report their performance
• Interact with other local teams to share knowledge and replicate best practices
• Forecast volume and number of new sellers and activities required to incubate them
• Update the management team on weekly progress

Requirements:

• Bachelor's Degree in Marketing, Business, Economics, or related field. (Fresh Graduate is welcome.)
• 1-3 years of experiences in Key Account Management, Business Development and Sales
• Strong interests in e-commerce and social media
• Prior experiences in social media related role would be a plus
• Ability to adapt and thrive in fast-pace dynamic environment
• Logical thinking and strong problem solving skills
• Good command of English and Thai

Job Description

• Maintain and develop strong relationships with partners.
• Conduct regular check-ins and performance reviews with partners to ensure business alignment.
• Analyze partner performance data to identify growth opportunities.
• Develop and execute strategies to drive an increase in NS volume.
• Provide insights and recommendations based on market trends and competitor analysis.
• Communicate and coordinate the execution of monthly promotions designed to increase NS volume.
• Ensure partners understand and effectively utilize promotional campaigns.
• Gather feedback from partners and assess the effectiveness of each promotion.
• Conduct training sessions to educate partners on best practices and new initiatives.
• Work closely with the sales and business development teams to onboard new partners

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field. (Fresh Graduate is welcome.)
• Having experience in Key Account Management, Sales, or Partner Management in logistics, e-commerce, or retails is a preferable
• Strong communication and negotiation skills.
• Ability to analyze data and gain actionable insights.
• Experience in implementing promotional campaigns is a plus.
• Proficiency in Microsoft Office,Google Sheet (Excel, PowerPoint)
• Self-motivated with a proactive problem-solving mindset.

Job Description

• Develop and maintain key OEM customer relationships (focus on China).
• Build trust and manage communication at all customer levels.
• Prepare quotations and follow up orders to close deals.
• Manage and analyze customer Rolling Forecast.
• Conduct market and competitor research for benchmarking.
• Coordinate with internal teams for new part confirmation.
• Follow up new part development with existing and new customers.
• Coordinate costing with production to ensure competitiveness.
• Resolve customer issues and align with related departments.
• Support business growth and strengthen customer partnerships.

Job Specification

• Bachelor's Degree - Master's Degree in Engineering or related fields.
• At least 2-5 years pf experienced in the Sales & Marketing or Engineering function in Automotive part business.
• Experience working with international clients is a plus
• Establish good relationships with customers for run business and customer insight & connection.
• Skill requirement : Negotiation, Project Management, Presentation
• Fluent in Chinese and English language both written and verbal.

Job Description

• Build trust and foster long-term relationships between strategic sellers and the SPX platform.
• Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
• Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.
• To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.
• Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.
• Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes

Requirements

• Strong relationship-building and stakeholder management skills.
• Ability to proactively identify and resolve logistics-related issues.
• Experience in operational analysis and performance reporting.
• Problem-solving mindset with attention to detail.
• Able to effectively pitch, onboard, and support strategic sellers.
• Excellent communication and presentation skills.

Key Responsibilities:

The Key Account Management will be a key contact point for End to End process and services including, internal & External function. Internal function includes channel operation, Marketing, operation, Customer service, and Technology functions to manage aCommerce service to brand and improve the customer experience.  Developing relationship with marketplace and new channel is also key part to drive client's sales coverage and growth. Managing brand and channel portfolio to deliver growth to clients.

The ideal candidate would have key skills as fast learner, high interpersonal skill, logical thinking, problem solving, high responsibility, prioritizing and initiative thinking. The role will require a combination of financial, business development and account management skills.

Job description:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Leading all initiatives Across different services
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the "face of aCommerce" and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast- growing e- commerce sales of large brand owners through their own webstore or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Ensure operational performance on all areas
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Works with other departments to ensure that everything is ready for go-live: warehouse, call center, web dev etc; Ensures that no processes or set up have been overlooked
• Present analysis and recommendations to key stakeholders both client-side and internally

Leadership and team work

• Individual contributor in key account
• Able to lead project relating with responsible account and category
• Able to be mentor for key specialist that leads from account activities
• Able share knowledge and team player

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with Solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• SOW & Trade Agreement management for existing account and input industry insight to SD for new customer.

Key Qualifications

• 1-5 years working experience (depends on the level) in an Ecommerce company, Internet start- up, International Brand, FMCG, retailer or consulting
• Previous experience in trade marketing, brand management, merchandising would be a plus.
• Able to develop account plan
• Good knowledge of Excel, Powerpoint and ability to quickly adapt to new software and tools
• Proactive and problem- solving attitude
• Very strong commercial both Thai and English as well as client- facing abilities
• Analytical, data driven mindset
• High interpersonal skill with problem solving
• Good English skill

Client Relationship Management:

• Build and maintain strong relationships with key accounts, acting as the primary point of contact
• Proactively address client inquiries, concerns, and requests
• Regularly engage with clients to understand their evolving business needs and objectives
• Collaborate with cross-functional teams to ensure seamless delivery of products and services

Account Growth and Retention:

• Identify opportunities for account expansion and upselling
• Develop and implement strategies to maximize client satisfaction and retention
• Analyze account performance metrics and develop action plans to address areas of concern
• Proactively mitigate potential risks to client relationships

Strategic Planning:

• Collaborate with clients to develop key account strategies aligned with their objectives
• Conduct market research and analysis to identify industry trends and opportunities
• Develop comprehensive account plans outlining objectives, strategies, and tactics

• Bachelor's degree in Economics, Business Administration, Marketing or a related field
• At least 3 years of experience in Key Account Management or a related field
• Proven experience in client-facing roles and developing marketing campaigns
• Strong written and verbal communication both English and Thai
• Excellent organizational skills and attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Creative office at Emporium (located at BTS Phrom Phong)
• Work hard, play harder office
• Competitive Salary
• Performance Review ( 2 times per year )
• Performance Bonus  ( 1 time per year from 0.5-month to 3-month salary amount )
• Annual Paid Leave
• Compassionate Leave
• Health Insurance
• Social Security
• Discount for Fitness Gym at EmQuartier
• Monthly Birthday Celebration
• Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
• Work in professional and dynamic environment
• Good chance to explore new trends in a digital market
• Opportunity to learn most advanced advertising technology platforms

***WE WORK FULLY ON-SITE***

Job Description:

• Build trust and foster long-term relationships between strategic sellers and the SPX platform.
• Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
• Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.

• To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.

• Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.

• Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes

• Pitch and convert new corporate sellers who currently use other 3PLs — to use SPX, with a focus on seller satisfaction.

• Onboard strategic sellers as required by business direction.

Requirements:

• Strong relationship-building and stakeholder management skills.
• Ability to proactively identify and resolve logistics-related issues.
• Experience in operational analysis and performance reporting.
• Problem-solving mindset with attention to detail.
• Able to effectively pitch, onboard, and support strategic sellers.
• Excellent communication and presentation skills.

Acquire new merchants to expand ShopeePay s payment coverage.

Establish and maintain firm partnership relations.

Explore and implement initiatives to improve business performance.

Main Responsibilities Business NegotiationsCreate presentation slides and introduce ShopeePay s payment services to merchants.

Act as business consultant to suggest the most suitable payment solutions for merchants.

Create a commercial proposal that will be beneficial to both ShopeePay and merchants.

Close business deals to achieve individual targets.

Assess the financial viability of your portfolio.

Implement initiatives to drive the performance of your portfolio.

Maintain close relationships with existing partners.

CoordinationCoordinate with different teams to go-live with merchants as planned and solve issues.

Monitor and push for correct and timely implementation of projects.

Introduce new business initiatives to internal parties, business partners, and regulators.

Requirements: Bachelor s degree or higher in Business Administration or related fields.

Minimum 2 years of experience in Business Development / Sales / KAM is preferable.

Strong communication and interpersonal skills.

Strong analytical, business negotiation, and problem solving skills.

Fluent in Thai and English, both written and verbal communication.

Ability to work effectively in a fast pace and dynamic environment.

Job skills required: English, Problem Solving, Business Development