1,136 Key Account Manager jobs in Thailand

Key Responsibilities

• Drive sales growth and profitability within designated customer accounts by meeting business performance targets.
• Create and execute strategic account plans that deliver immediate results while building sustainable, long-term value.
• Manage and track customer service contracts, ensuring all agreed KPIs (such as cost efficiency) are consistently achieved or exceeded.
• Oversee day-to-day operations for assigned accounts, maintaining accurate and current pricing information.
• Lead initiatives aimed at improving margins and delivering measurable commercial benefits.
• Identify and capture new revenue opportunities within the existing customer portfolio.
• Establish reporting systems and processes to ensure timely, precise updates on business performance and growth prospects.
• Use market data and performance trends to review service programs, conduct evaluations, and recommend continuous enhancements.
• Work closely with internal teams to ensure outstanding customer service is maintained.
• Develop and implement sales processes and policies, address performance gaps, and ensure all activities meet compliance standards.
• Promote a culture of collaboration, accountability, and high achievement within the team.
• Coach, guide, and strengthen team capabilities to align with company objectives.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, or a relevant discipline.
• Proven track record in managing major client accounts, with experience delivering strategic supply chain solutions and excellent customer service.
• Strong strategic thinking and communication skills, with the ability to work effectively with stakeholders at all organizational levels.
• Demonstrated ability to resolve challenges in fast-changing, complex situations.
• Experience in leading and coordinating cross-functional teams.
• Exceptional influencing skills and a proven ability to develop productive internal and external relationships.

Desired Skills and Experience
Supply Chain

Account Management

Team Management

Operation Management

Financial Management

Industrial

Who are we?

Whitelabel agency is a dynamic and innovative e-commerce enabler company specializing in planning and managing e-commerce businesses. We're a key partner with the TikTok Shop Partner Team, Shopee Certified Enabler, and Lazada Agency Partner Program. As an Enabler, we help businesses grow in e-commerce. We are seeking a highly motivated and experienced e-commerce team to join our growing business. You will play a pivotal role in managing and delivering performance on TikTok, Lazada, and Shopee, as well as in building new initiatives to help us win in this market.

How will you make an impact?

You will help grow our e-commerce business by managing partnerships with major platforms like TikTok, Lazada, and Shopee, all while driving revenue, growth, and operational excellence. You'll play a key role in strategic initiatives, building strong relationships with our partners, and ensuring everything runs smoothly.

What you will do?

• Develop and execute strategies to meet revenue and growth targets
• Plan and implement digital marketing campaigns that deliver measurable results
• Collaborate with teams across the business to ensure seamless operations
• Build strong, long-term relationships with key partners and clients
• Drive the operational performance of our e-commerce platforms

What you will need?

• Bachelor's Degree in Business, Marketing, or related fields
• At least 2 years of experience in e-commerce, sales, or marketing (experience in FMCG, online fashion, or online shopping is a plus)
• Passion for digital platforms and technology
• Strong organizational, multitasking, and project management skills
• Expertise in e-commerce analytics and sales tracking
• Proficiency in planning and executing digital marketing campaigns
• Excellent communication and negotiation skills
• Ability to work independently and manage ambiguity

What will you get?

• Flexible working hours
• Snack bar and ice cream
• Massage service
• Cars & Motorcycle parking allowance (50% support by the company)
• Medical allowance and Dental allowance
• Annual health check
• Mental health service
• Annual salary adjustment & bonus (based on performance)
• Company outing
• Annual leave days (up to 15 days)
• Special leave day (marriage, anniversary)

Work Location: Thanapoom Tower Near BTS Nana, MRT Petchaburi.

Beyond the Whitelabel. Endless possibilities

Our client is a Thai cosmetic company, seeking a Key Account Manager. This role is pivotal in managing and nurturing relationships with key clients, including major retailers such as 7-11, Watson, and beauty stores. The ideal candidate will possess a strong understanding of the cosmetic industry and demonstrate expertise in sales forecasting and margin analysis.

What you will Do?

• Develop and maintain strong relationships with key accounts to drive sales growth
• Conduct sales forecasts to predict future sales trends and adjust strategies accordingly
• Analyze sales margins to ensure profitability and identify areas for improvement
• Collaborate with marketing teams to align strategies and enhance brand presence in key accounts
• Monitor market trends and competitor activities to inform strategic decision-making
• Prepare and present regular reports on account performance and sales metrics
• Negotiate contracts and agreements to maximize revenue and client satisfaction

Your Skills

• Proven experience in managing key accounts within the cosmetic industry
• Ability to conduct accurate sales forecasts and analyze sales margins effectively
• Strong communication skills to liaise with clients and internal teams
• Demonstrated maturity and commitment to achieving business objectives
• Experience working with major retailers such as 7-11, Watson, and beauty stores

• Collaborate with offline buyers, suppliers and analysts to negotiate for the stock, assortment, promotional deals and time-scales in order to align with category campaign plan and sales target
• Analyze sales, customers reactions and market trends to anticipate product needs and plan product ranges and stock availability
• Manage the presentation of the online assortment, including product information, category information, and website merchandising
• Monitor and review promotions for improvement
• Maximize customer interest and sales levels by displaying products appropriately in order to increase conversion rate
• Analyze sales and web metrics to make recommendations to clients about products and categories, web marketing, and promotions
• Request and create reports to support a better understanding of online sales
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs plan, etc.
• Cross Functional with campaign, content, operation and marketing teams on daily work basis (price set up, linesheets, stock transfer in&out, overlay set up, artworks checking, etc.)
• Quarterly and Annual meeting with suppliers to share their insight performances – sales (break down by month, by campaign), stock, best seller items, key success and execution plan
• Campaign Slot Allocation Planning
• Pitching brand – New brand onboarding
• KPIs – Sales, Stock, Assortment, GP, Other Incomes

• Bachelor's degree or higher in related field.
• Experience in an E-commerce, Commercial or Merchandising role Excellent analytical ability and good at presentation skill.
• Ability to multi-task and prioritize with attention to detail.
• Good computer literacy (MS Office; Excel and PowerPoint)

• To lead sales team to achieve both individual and team target
• To do sales analysis and monitor Trade Representative
• To co-ordinate with other division to minimize problem bill and credit note
• To create relationship with customers

2. Marketing Aspects

• To evaluate marketing promotion results and recommend for alternative ways for improvement
• To acquire market information concerning competitors and market situation
• To collect market information as required by superior or principal
• To visit customers in order to update customer status and market situation

3. Coaching and Development

• To coach Trade Representatives to work properly and monitor their performance to conform ZP and principal policy
• To follow up staffs to comply with company code of conduct and sales & marketing guidelines in the same direction
• To accompany with the Trade Representatives in field for coaching purpose
• To develop and support Trade Representatives to be professional for better career path
• Able to suggest any improvement of work in general
• Willing to be continuously developed by superior

4. Document and Reporting

• Prepare and submit monthly itinerary and report on time
• Respond to feedback sheet and problem bill report
• Prepare documents as required by superior or principal

5. Other tasks as assigned by superior or principal

• Bachelor's degree in any fields
• At least 3 years' experience in OTC pharmaceutical market
• Possess leadership skills, creative and good communication
• Fair/Good command in English
• Computer literacy e.g. Microsoft Office

Disclaimer: To comply with the data protection law, Zuellig Pharma will collect, process, and disclose your data in compliance with the purposes set out in our Privacy Policy. You can read more

Job Responsibilities

• Develop and implement a comprehensive client relation experience strategy aligned with the company's goals and objectives.

• Identify and analyze market trends and client needs to ensure the company remains competitive in delivering exceptional client experiences.

• Lead, mentor, and manage the client relations team to achieve high performance and foster a client-centric culture.

• Set clear performance expectations, provide regular feedback, and conduct performance reviews.

• Oversee the development and execution of client engagement programs and initiatives.

• Implement feedback mechanisms to continuously improve client satisfaction and address any issues promptly.

• Collaborate with other departments to ensure a seamless client experience across all touchpoints.

• Build and maintain strong relationships with key clients, acting as the main point of contact for escalated issues.

• Develop and execute strategies for client retention and growth.

• Establish and monitor key performance indicators (KPIs) for client satisfaction and experience.

• Prepare and present regular reports on client relationship activities, outcomes, and areas for improvement to senior management.

• Stay updated on industry best practices and innovations in client relations.

• Continuously seek opportunities to enhance the client experience through new technologies and process improvements.

• Responsible for achieving monthly sales targets and growth on Lazada and Shopee by effectively managing all Seller Center functions, including timely and accurate product uploads, price updates, stock maintenance, and execution of platform promotions, vouchers, and campaigns.

Requirements

• At least a Diploma/ Advanced/ Higher/ Graduate Professional Degree in any field, preferably in Supply Chain/Logistics Warehouse Management

• Min years of experience in the relevant field

• Solution-oriented, analytical, and attention to detail, able to work independently and as a team in a fast-paced environment

• Able to build/maintain/manage a team of specialists.

• Being able to communicate in English will be an advantage.

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.

Purpose of the Role

Managing Key Account Clients, international and national, under responsible portfolios successfully achieving the company's targets / objectives / plans.

Key Responsibilities / Accountabilities

1. Strategic:

• Managing the day to day operations / business of the Branches within the Zone/Area by providing the highest quality and professional commercial security service to its customers that reflects well on the International Brand of G4S.
• Providing a service in accordance with customer service agreements and in accordance with the policies, procedures and systems (i.e. ISO etc), as laid down and amended by the company from time to time.
• Managing the business of the Zone/Area profitably, efficiently and cost effectively, by maximizing the use of existing resources and improving business practices through developing / implementing new agreed techniques and ideas.
• Profitably growing the business in the Zone/Area by identifying and planning for and developing new customers and by maintaining existing customers.
• Ensures that all applicable internal company operational, financial, personnel and administrative standards, policies, procedures, instructions and orders are carried out, documented and implemented on a timely basis, updated regularly, monitored, effectively managed, supervised and communicated to all applicable Branch operational staff accordingly.
• Meet Company, Regional, Branch, individual and team performance targets measured through Key Performance Indicators (KPI's) in Key Result areas including yearly financial budgets.
• Encourages the selling of all G4ST core service streams.
• Maintain customers' relation and become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• Acquire a thorough understanding of key customer needs and require a thorough understanding of key customer needs and requirements and help to expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner by serving as the link of communication between key customers and internal teams.

2. Sales

• In conjunction with the MSS Sales and Marketing Department, identify potential customers in the Zone/Area and make sales presentations and proposals to them to win new business.
• Ensures competitive pricing and strong profitability is maintained in the Zone/Area.
• Preparation of English Proposals or organization of the same for foreign customers, assisting Branch Managers and get assistance from Sales & Marketing Manager,
• Following up with and ensuring the clients agree to prices increases in advance of contract renewal time and when the government introduces an increase to minimum wages or other mandatory changes.
• Keeps up-to-date with and keeps Sales & Marketing Department informed of, what the competition is doing in the Zone/Area and/or planning and being ready to counteract the effects on the company.

3. Financial

• Responsible for no loss of profitability at customer sites.
• Reducing operating costs to the minimum efficient level acceptable to a premium service provider.
• Ensures that Clients are correctly billed for services provided, including contracted work, additional and temporary services.
• Ensures the expenses claimed by the Branch Managers and their subordinates are justified, verified and accurately documented for approval by immediate line manager and submitted on a timely basis.
• Responsible for following Operations Manager authority limits for approving expenses.
• Checks claims for overtime to ensure accuracy and justification and keep it to an absolute minimum.
• Ensures any bank guarantees are in place and up-to-date in accordance with the client contract/agreement.

4.Legal

• Maintains up-to-date information and keeps senior management advised regarding applicable legislation or new legislation for the security industry affecting the company's and Zone/Area operations and ensures legal compliance of all the company's operational work.
• Ensures that the guarding services are provided in accordance with the agreed terms of the written Client Contract at all times. Also ensures the written Client Service Agreement is in place before any guarding services commences.
• Ensures that all applicable insurances, licenses, permits, registrations, certificates, etc. pertaining to the law affecting the branch and/or operations department and staff are in place, current, relevant, and renewed in advance on a timely basis.
• Ensures guard accommodation is rented formally with correct documentation in place.

5. Customer Service

• To maintain and improve service quality to the Client, and ensure that the operational requirements meet Client needs, and are carried out in accordance with agreed client service contracts and assignment instructions.
• Carry out and encourage pro-active customer relations.
• Preparation of correspondence to customers covering operational matters and also ensuring that, where relevant, this information is copied to the Director of MSS.
• Respond immediately to and then follow up, investigate and successfully resolve all customer complaints. Ensure that the complaint handling is done timely, correctly, and documented in accordance with the company procedures. Following the relevant corrective action, ensure that Branch Management and Staff, including site staff, are briefed on the lessons learned to prevent re-occurrence, including recommending new policies and procedures.
• Ensures that requests from Clients are documented accurately and actioned according to the satisfaction of the Client in a timely manner.
• Establish and follow a weekly, monthly and annual client visitation / meeting plan for the Zone/Area including a personal one. Meetings must be documented for the company file and where appropriate copied to the Director of MSS. Any action points agreed must be followed up with on a timely basis.
• Attend meetings as requested by the Client and initiate the same as the circumstance dictates, and documents the meetings.

Qualifications

• Bachelor's degree or equivalent experience in Business
• 5+ years' of relevant work experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills
• New Sales
• Employee Retention/Turnover Rate (of dissatisfied Staff)
• Contract Renewal Price Increase
• Contract Terminations
• Incidents at Sites
• Hours paid to guards but not invoiced to clients
• Receivable days (and collections from Client)
• Overtime hours amount (and control thereof)
• Manpower Shortage vs Total Hours Billed
• No. of Contracts below budgeted margins
• Training Days%
• Client Retention
• No. of Complaints
• No. of Loss or Damage Claims and Value
• Compliance with Company ISO System
• Client Satisfaction

Responsibilities:

1)  Working as Key Account Manager in ASEAN region in automotive industry and report to ASEAN Sales Manager/Hutchinson Thailand General Manager.

2)  Developing a solid and trusting relationship between major key clients and expand businesses opportunities.

3)  Expanding relationships and bringing in new clients, new business in regional perimeter (South East Asia).

4)  Resolving client's issues and complaints including quality, logistics, sales, etc.

5)  Managing client visiting, audit, meeting, and all communications between clients and internal teams.

6)  To meet company strategic planning for annual sales target.

7)  Negotiating contracts with the client and establishing a timeline of performance

8)  Collaborating with the other region sales team to maximize profit by up-selling or cross- selling

9)  Planning and presenting reports on sales progress, goals,

Skills:

1)    Thai national.

2)    At least 10 years experience as Sales function in Automotive Industry foreign company in Thailand.

3)    Proactive, strong adaptability skills and able to work in a challenging environment.

4)    English full proficiency.

5)    Proficient with Microsoft office tools (Excel, Teams, Power BI, etc.)

6)    Ability to travel abroad (South East Asia/Asia) for training, customer visits, etc.

7)    Available to start immediately.

Conditions:

1)    Yearly bonus as a function

performances

days annual leaves per year

3)    Social Insurance

4)    Provident Fund

5)    Company insurance

6)    Reimbursement (If any)

Are you passionate about animal nutrition and making a meaningful impact in the livestock industry? Look no further

Our customer, a global leader in animal nutrition solutions, is seeking a dynamic and driven Key Account Manager Thailand to join their team in Bangkok, Thailand.

The Customer:

They provide customized solutions for gut health, feed quality, and young animal nutrition. Their global team serves customers directly across 50 countries, backed by research-driven innovation to prioritize performance and animal welfare.

Key Responsibilities:

• Working closely with the director to drive the marketing efforts for animal  nutrition products and solutions in Thailand.
• Gathering and analyzing customer needs and market insights in Thailand.
• Providing market trends and competitive intelligence updates to the Director and Regional Technical Team.
• Strengthening and growing relationships with current key accounts and distributors in Thailand.
• Developing and executing business plans for the key accounts you manage.
• Setting and achieving the annual budget.
• Reporting directly to the director.

Qualifications and skills:

• 5+ years of commercial experience in the animal nutrition or animal health industry in Thailand
• Bachelors degree in animal science, animal nutrition, veterinary, or a related field
• Experience in key accounts and accounts management
• Proven track record in sales, customer service, and communication
• Excellent analytical and problem-solving abilities
• A good command of English

Why Join us?

At our client, we offer more than just a job - we provide a platform for personal and professional growth. Joining their team means:

• Being part of a global leader in animal nutrition solutions
• Opportunities for career advancement and development
• A collaborative and inclusive work environment
• Competitive compensation package with attractive benefits

Apply now to advance your career and drive change in the animal nutrition industry. For more information, please contact Ms. Pepsi