What Jobs are available for l2 Support in Thailand?

หน้าที่ความรับผิดชอบ

• รับสายโทรศัพท์ ให้ข้อมูลการรับบริการและการใช้งานระบบ
• รับแจ้งปัญหาการให้บริการของศูนย์บริการและศูนย์แรกรับ
• ประสานงานและแก้ไขปัญหากับหน่วยงานที่เกี่ยวข้อง
• ให้การสนับสนุนด้านการรับแจ้งปัญหาด้านต่างๆภายในองค์กร
• จัดทำรายงานสรุปปัญหา และวิธีการแก้ไข การให้บริการศูนย์บริการ ศูนย์แรกรับ และผู้ใช้บริการทั่วไป
• งานอื่นๆ ที่เกี่ยวข้องตามที่ได้รับมอบหมาย

คุณสมบัติ

• ระดับการศึกษา ปวช. ขึ้นไป ไม่จำกัดสาขาวิชา
• สามารถทำงานเป็นกะได้ และทำงาน 6 วันต่อสัปดาห์
• มีทักษะการทำงาน Microsoft Office
• สามารถสื่อสารภาษาอังกฤษ หรือ ภาษาพม่า หรือ ภาษากัมพูชา หรือ ภาษาเวียดนาม ได้
• สังกัดบริษัท : กิจการร่วมค้า ฟิวเจอร์ สกาย
• สถานที่ทำงาน : อาคารสกายไนน์ เซ็นเตอร์

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role:

We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically, and with a focus on continuous improvement and operational excellence.

The ideal candidate will possess strong leadership skills, a proven ability to develop team capabilities, a continuous improvement mindset, and the ability to manage and motivate a high-volume operational team. The successful candidate will demonstrate strong analytical thinking, proactive problem-solving, and the ability to communicate with clarity and context.

Key Responsibilities:

As a Team Lead – People Helpdesk,

• You will oversee a team of analysts responsible for delivering timely, accurate, and empathetic support to employees across the organization.
• You will ensure operational excellence by prioritizing and allocating tasks, monitoring levels, and using data to drive continuous improvement in helpdesk processes.
• Build strong relationships with stakeholders and act as the primary escalation point for complex queries and partner with other People Team functions to resolve issues and implement enhancements.
• You will support in coaching and developing your team, fostering a high-performance culture focused on growth, accountability, and collaboration.
• You will maintain and update standard operating procedures, lead or contribute to strategic projects, and ensure clear communication of process changes and project outcomes.
• You will also play an active role in People Team events and cross-functional initiatives, representing the helpdesk and driving a positive, inclusive team environment.

Qualifications:

• Degree from an accredited university and/or equivalent experience in a leadership role, preferably within a help desk or customer service environment.
• Minimum 4 years of relevant experience in HR/People Service delivery, with proven management experience.
• Excellent critical thinking and problem-solving abilities to resolve Employee/People-related issues.
• Experience in process improvement and leveraging project management methodologies.
• Empathetic, customer-first approach to employee interactions and conflict resolution.
• Ability to manage and motivate a team performing operational tasks.

It is a plus if you have the following skillsets:

• Experience with HR systems and ticketing software, Workday and Zendesk.
• In-depth knowledge of HR Processes and service operations, for HR/People Teams.
• Familiarity with data management and reporting tools.
• An international outlook and experience working in a multicultural environment.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Working Location:
Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click
"Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on
Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Why Nissan?

You will definitely get the right answers why you should join us through watching the video on Youtube.

NISSAN LEASING (THAILAND) CO., LTD.

3 Rajanakarn Building, 26th Floor, South Sathorn Road,

Yannawa, Sathorn, Bangkok 10120

Visit us

Working Location: Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click "Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Job Description:

Customer Support:

• Provide technical support to customers through multiple channels: Voice (Inbound and Outbound), Chat, and Email.
• Deliver first-line support by addressing customer inquiries and issues through telephone, email, and chat.

Technical Troubleshooting:

• Troubleshoot and resolve issues related to networking devices such as ADSL modems, routers, switches, network storage, and IP Cameras.
• Identify and address technical concerns promptly to ensure minimal disruption for the customer.

Communication and Reporting:

• Maintain communication equipment and report any problems to ensure smooth operations.
• Handle customer inquiries efficiently and follow up on requests for callbacks to provide timely resolutions.

Customer Interaction:

• Understand customer needs and provide appropriate solutions and attention.
• Address technical concerns in a timely and professional manner.
• Deliver quality query handling services to assist customers with their requests.

Continuous Learning and Development:

• Update job knowledge by studying new product descriptions and participating in educational opportunities.
• Stay informed about new technologies and advancements to provide up-to-date support.

Other:

• Perform other duties or projects as assigned.

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities:

• Handle technical issues highlighted by external and internal clients in a timely and professional manner via email, phone or any other approved channel of communication.
• Respond, troubleshoot 1st level, escalate / follow up and resolve cases within OLA & SLA.
• Monitor alerts – Check and resolve alert events, escalating to relevant parties when needed. Ensure monitoring systems are working properly and not triggering false alerts.
• Assist with clients and vendors integration tests / UAT. Coordinate tests with regional colleagues if needed.
• Adhere to Support Operation SOP and policies (e.g. case summary, task checklists, helpdesk, ISMS, etc.).
• Practice good discipline in attendance, punctuality and stewardship of company assets (phones, sims), ensuring smooth operations and transition between shifts.
• Communicate clearly, keeping clients, colleagues, external partners and any relevant stakeholders informed on case progress / status.
• Support maintenance or migration activities carried out to align with technical support team in HQ.

Qualifications:

• At least 1 year of working experience in supporting operations, systems monitoring and troubleshooting.
• Good verbal and written English communication skills.
• Personality traits - pleasant, self-motivated, enthusiastic, meticulous, result-oriented, responsible, independent, trustworthy, ethical, and a team player.
• Experience in server monitoring, troubleshooting and problem-solving skills.
• Ability to tolerate high pressure from demanding clients.
• Possess a Diploma/Degree in Computer Engineering, Computer Science/Information Technology or equivalent.

1. Perform advanced diagnostics and troubleshooting on electric and hybrid vehicle systems, including high-voltage batteries, electric motors, power electronics (inverters/converters), and regenerative braking systems.
2. Utilize specialized diagnostic tools, software, and testing equipment (e.g., oscilloscopes, multimeters, manufacturer-specific software) to accurately identify and resolve complex faults.
3. Execute repair and replacement procedures for high-voltage and low-voltage vehicle systems in strict accordance with manufacturer specifications and safety protocols.
4. Perform software upgrades, firmware updates, and vehicle system calibrations to ensure optimal performance and functionality.

1. Industry Background:

2. Minimum 3 years of experience in electric vehicle, hybrid vehicle, battery technology, or automotive diagnostics.

3. Work Experience:

4. At least 3 years of hands-on experience in related fields (EV/automotive service, diagnostics, or electrical systems).

5. Additional Requirements:

6. Knowledge or understanding of high-voltage systems, battery technology, and automotive diagnostic software.

7. Good command of English (written and spoken).
8. Ability to drive with a valid driver's license.
9. Proficient in computer applications and digital tools.
10. Strong analytical and organizational skills.
11. Able to work effectively in a team environment.

12. Educational Background:

13. Bachelor's degree (or equivalent) in Automotive Engineering, Electrical Engineering, or related field.

14. Other Qualifications:

15. Gender: Male preferred (but can be adjusted based on policy).

16. Language: Thai and English.

ทำงานร่วมกับฝ่ายขาย -support ความรู้ด้านสินค้าแก่ลูกค้า -ติดต่อเจ้าของสินค้าเรื่องความรู้สินค้า -ติดต่อลูกค้าเรื่องความรู้สินค้า -ช่วยการติดตั้งและcommissioning สินค้า -แก้ปัญหาด้านสินค้า -จัดทำเอกสารส่งงาน

คุณสมบัติผู้สมัคร

1. เพศชาย อายุไม่เกิน 25 ปี
2. จบปริญญาตรี วิทยาศาสตร์ สาขาเคมี หรือปิโตรเคมี หรือฟิสิกส์ หรืออื่นๆ
3. จบปริญญาตรี วิศวกรรม สาขาเคมี หรือปิโตรเคมี หรือฟิสิกส์ หรืออื่นๆ
4. มนุษยสัมพันธ์ดี
5. อ่านและเข้าใจภาษาอังกฤษได้
6. ยินดีรับนักศึกษาจบใหม่
7. สามารถเดินทางต่างจังหวัดได้