What Jobs are available for Level 1 Support in Thailand?

Responsibilities:

• Respond promptly and professionally to customer inquiries and requests via phone, email, and online channels
• Assist customers with questions about products/services, technical issues, and account inquiries
• Record all customer interactions and maintain accurate documentation in our CRM system
• Create and update knowledge base documents such as FAQs, troubleshooting guides, and standard responses
• Prepare reports and documentation of customer communications for future reference
• Collaborate with other departments to effectively resolve complex customer issues in a timely manner
• Proactively identify opportunities to improve processes and enhance customer satisfaction

Requirements:

• Previous experience in customer service or a related field is a plus
• Strong communication skills, both verbal and written
• Problem-solving abilities and a focus on customer satisfaction
• Proficiency in using CRM systems and other customer support tools
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards
• Flexibility to work evenings and weekends if required
• Fluent in Thai and English

Electronic Devices After Sales Service (WFH)

Start 13 November 2024

Conditions:

• Bangkok Metropolitan region ONLY

• Have personal room or working space that not shared with others during working hours.

-Working table do not facing the window that others can see through

Job Description

Responsibilities;

- Provide all required information to customer through out any channels (Phone, Email, Chatbot, Social Media, etc.)  

- Handle and support customer issue/ problem to ensure that the problem will be solved and recognized as per aspect and contribute the customer satisfaction.

- Cooperate with all related parties in case that next further is required to be response/ proceed from related parties.

Qualifications;

- Bachelor's Degree in any field.

- Fresher is welcome and customer service experienced is a plus 

- Excellent in English for Speaking, Listening and Writing (At least B2 is needed).

- Working 5 days a week only and 2 shift rotation (9-18,

Perks/Benefits;

- Basic Salary.

- Performance Incentive.

- Diligent Allowance

- Social Security 

- Group Insurance (Health)

- Annual Increment (As per company policy).

- Bonus (As per company policy).

- Leave Entitlement (AL, SL, BL, etc.).

- Entertainment Events (Whole year).

- Yearly Health Check up (As per company policy).

- Special Rewards & Points to redeem any special vouchers, gifts, etc.

รายละเอียด

• จัดทำใบขนสินค้า ทางเรือ
• ติดตาม/อัพเดท/แก้ไข ข้อมูลงานให้ลูกค้าและทีมงานที่เกี่ยวข้อง
• งานอื่นๆที่ได้รับมอบหมาย

คุณสมบัติ

• ไม่จำกัดเพศ
• มีทักษะในการสื่อสาร มีไหวพริบในการทำงาน
• จบ ปวช/ ปวส หรือปริญญาตรีด้าน โลจิสติกส์, บริหารการ จัดการ หรืออื่นๆที่เกี่ยวข้อง
• ไม่มีประสบการณ์สามารถสมัครได้ ถ้ามีประสบการณ์จะพิจารณาเป็นพิเศษ

คำถามจากผู้ประกอบการ

ใบสมัครของคุณจะต้องประกอบด้วยคำถามต่อไปนี้:

• คุณมีวุฒิการศึกษาอะไรบ้าง
• คุณมีประสบการณ์ Imports/Export Customer Service Officer มากี่ปี?
• เงินเดือนที่คาดหวังของคุณคือเท่าไหร่
• คุณมีประสบการณ์ด้านงานบริการลูกค้าหรือไม่
• คุณสามารถสื่อสารภาษาใดนอกเหนือจากภาษาไทยไหม
• คุณเคยใช้งานโปรแกรม Microsoft อะไรบ้าง

Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: Bangkok, Thailand

General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.

Job Role:

• Effectively manage company communication channels, including live chat, emails, and phone calls
• Identify and assess customers' needs to ensure a high level of satisfaction
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
• Provide timely and accurate support to clients within the specified time frame
• Maintain and update CRM records with all customer interactions and actions taken
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
• Work independently as well as collaboratively in a team environment
• Adhere to standard operating procedures and company policies at all times

Requirements
Requirements:

• Proven experience in a customer support or client service role
• Previous experience or background in Forex trading or the financial markets is a strong advantage
• Excellent command of English and Thai native both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong phone communication skills with active listening abilities
• Ability to work under pressure and meet tight deadlines
• Excellent communication, problem-solving, and presentation skills
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

Benefits
Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.

Benefit of working at CXM:

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: Bangkok, Thailand

General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.

Job Role:

• Effectively manage company communication channels, including live chat, emails, and phone calls.
• Identify and assess customers' needs to ensure a high level of satisfaction.
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
• Provide timely and accurate support to clients within the specified time frame.
• Maintain and update CRM records with all customer interactions and actions taken.
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
• Work independently as well as collaboratively in a team environment.
• Adhere to standard operating procedures and company policies at all times.

Requirements:

• Proven experience in a customer support or client service role.
• Previous experience or background in Forex trading or the financial markets is a strong advantage.
• Excellent command of English and Thai native both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong phone communication skills with active listening abilities.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication, problem-solving, and presentation skills.
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).

Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.

Benefit of working at CXM:

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team

We are looking for customer support associate with service-mind, a strong passion, and a unique blend of customer service and content creation skills. You will be able to form a strong relationship with our customers and support the customer success manager.

Salary Hero's mission is to bring financial wellness to Thai workers, improving lives through well-designed and fairly priced financial products.

Responsibilities

• Respond promptly to customer inquiries (B2C) via supporting channel with a positive and professional attitude toward customers always

• Have a keen eye for details, quickly spot on any irregular incidents

• Develop a deep understanding of company's products and services, have a keen eye for details, quickly spot on any irregular incidents

• Perform end-to-end process of issues handling, e.g., reproduce and report issues, ensure quality of product and service delivery

• Run operations tasks under CS team, including reconcile report, monthly data upload, etc.

• Coordinate with related parties to deliver solution, make sure it meets customers' need and satisfaction

• Support customer success team on other assigned tasks

Schedule 

The role follows a 5-day workweek. Saturday and Sunday availability is required (Work from home) , with two weekdays provided as regular days off.

Qualification

• 0-3 years in customer support, customer service, or related field

• Solid communication and people skills, cross-functional & cross-cultural

• Detail-oriented, strategic thinker, problem solver

• Obsessed with getting to the root cause of problems

• Have service mind, sense of ownership & can-do attitude

• Proficient in Microsoft Office – particularly Excel

• Native Thai, intermediate English

• Nice to have : experienced with SaaS, Jira tool

What we offer

In addition to market leading competitive compensation, Salary Hero provides globally competitive benefits, consistent with our values that employees deserve to be treated.

• Performance-based bonus

• Unlimited holiday allowance

• Flexible working environment with "working from home" optionality

• Comprehensive health insurance and personal accident insurance

• Provident fund matching

• Half-day Friday's every calendar month

• Monthly "wellness budget" of THB 1,000 (eg. gym, spa trips)

• Annual "development budget" of THB 15,000 (eg. learning a new language, coding course, scrum-master training)

• Annual company off-site and multiple social

• Conduct Customer Quality Approval Certificates
• Manage the complaints and reduce claim compensation.
• Field investigation, preliminary analysis and sorting material at customer site when customer faces the problem.
• Make a good relationship with the customer.
• Collaboration with customer to prevent customer process disruption
• Support and coordinate with internal team (Marketing, Inspection, and Production).

• Experience 0 - 3 years in technical service, customer support, Quality Control or a related field. New graduated We are welcome
• Bachelor degree of Metallurgical  Engineer.
• Press part for automotive and home appliance steel sheet knowledge will be advantaged.
• Good communication skills in both written and spoken English. (TOEIC 500 points up)
• Advanced MS Word, Excel and Power Point skills required to perform tasks.
• Systematic thinking, good analytics, self-motivation and highly responsibility.
• Able to work under pressure and coordination skills.
• Can start working immediately will be preferable.
• The personality are active, vigorous and positive thinking.
• Only English resume will be considered.

Please attached file : Transcript and TOEIC Score

Responsibilities

• Take full ownership of assigned categories with strong accountability and a growth-driven mindset.
• Develop and implement joint business plans and promotion activities with customers and cross-functional teams to achieve sales targets and enhance in-store execution.
• Lead assigned projects and empowered team members to reach objectives while contributing as an effective team player.
• Build and manage strong customer relationships, ensuring long-term collaborative growth.
• Initiate and oversee key projects from proposal to execution, including performance tracking, evaluation, and identifying opportunities to scale.
• Manage trade spending and promotional investments, ensuring efficiency and return on investment.
• Identify and analyze market opportunities, including competitor benchmarking and shopper insights, to drive category growth.
• Conduct in-depth sales and category performance analysis, evaluate promotion effectiveness, and recommend improvement plans to close gaps.
• Collaborate closely with internal stakeholders such as Marketing, Trade Marketing, Supply Chain, and Demand Planning to deliver seamless business execution.

Required Qualifications

• At least 3-5 years of experience in Key Account or Modern Trade channel management (FMCG exposure is a plus).
• Bachelor's Degree.
• Strong negotiation, influencing skills and problem-solving abilities.
• Excellence stake-holder management and relationship-building capabilities.
• Analytical, data-drive mindset with strong financial acumen.
• Highly operational with high attention to details.
• Ability to work cross-functionally and manage complex projects under pressure.
• Proficiency in Excel, PowerPoint.
• Good command of English (written and spoken).

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

About AAR

AAR is an awarded global aerospace and defense company that offers employees a long-term career pathway and the opportunity to work with a great team At AAR, our people remain our priority We create the #BestTeamInAviation by focusing on recruitment, training, growth, engagement, and retention. AAR employees are empowered to meet their individual professional development goals through our global learning and development program, mentorship program, leadership training, continued education, networking, and much more

Primary Location: 700/160 Amata City Chonburi Industrial Estate Moo1, T. Bankao, A. Pantong, Chonburi, 20160 Thailand.

Key Roles & Responsibilities:

• Act as the primary contact for assigned customers, managing day-to-day communications and building long-term relationships.
• Develop and maintain a positive and professional customer experience through timely responses and proactive communication.
• Receive and review customer purchase orders. Ensure accurate entry into the company's ERP system (Infor Syteline).
• Communicate changes in customer requirements to internal stakeholders and ensure proper follow-up.
• Prepare, generate, and distribute order acknowledgements and routine reports to customers and management.
• Monitor and track all customer requests and orders to ensure compliance with customer requirements.
• Prepare quotations and submit them to customers.
• Proactively follow up with customers on quotation approvals, pending documentation, or order status.
• Provide clarifications on workscope and other queries when requested by customers and internal stakeholders.
• Coordinate resolution of customer issues related to pricing, turnaround time, cost, quality, warranty, invoicing, and technical matters.
• Input, update, and maintain service orders in Syteline, ensuring accuracy and timely release.
• Hold service orders as needed for pending approvals, clarifications, parts, documents, shipping, or payment.
• Request shipment approvals from finance and coordinate with logistics for delivery and pick-up arrangements.
• Maintain accurate databases of customer information, contracts, service orders, and records.
• Collect and prepare data, reports, and documentation for CS team, management, finance, and external partners.
• Facilitate customer visits, inspections, and meetings at company facilities, ensuring smooth coordination with internal teams.
• Participate in company events, customer meetings, or symposium as required or assigned.
• Provide regular status updates to customers and internal stakeholders on order progress and delivery schedules.
• Prepare summary or analysis reports for management, sales or customers as required.
• Initiate and support continuous improvement initiatives to enhance customer service processes and efficiency.
• Act as backup support for sales, customer service team members, or customer service manager when required.
• Ensure adherence to company policies, procedures, and EHS standards, including PPE requirements in shop floor areas.
• Perform other related duties as assigned by management

Minimum Required Qualifications:

• Bachelor's degree or equivalent education from an accredited institution
• TOEIC score of 700+ or equivalent English proficiency
• Strong verbal and written communication skills in English
• Ability to solve problems with strong attention to detail
• Service-minded with strong interpersonal skills and resilience
• Fluency in additional Asian languages is an advantage
• Computer skills including Microsoft Office such as Word / Excel/ PowerPoint.