24 Level 2 Support jobs in Thailand

As a Chat Support Representative, you will be responsible for providing timely and accurate support to customers through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and provide guidance on product usage or services. Your primary goal will be to ensure customer satisfaction by delivering excellent service and resolving their concerns efficiently.

Key Responsibilities:

- Identify customer needs and provide appropriate solutions or recommendations.
- Troubleshoot technical issues related to products or services and guide customers through problem-solving steps.
- Educate customers on product features, functionality, and usage to enhance their overall experience.
- Document customer interactions, including details of inquiries, comments, and actions taken, in the CRM system.
- Escalate complex issues to the appropriate department or senior team members for resolution.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Follow company policies and procedures regarding customer communication and data privacy.
- Collaborate with other team members to share knowledge and best practices for improving customer support processes.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.

**Salary**: ฿20,000.00 - ฿22,000.00 per month

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

As Customer Support Officer, you will manage customer interactions to increase customer satisfaction and improve service quality. This specialist is primarily responsible for providing professional support to current and potential customers in Thailand and Indochina countries according to the Service Level Agreements by ensuring that customer needs are resolved in a timely manner.

**In this role, you will**
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner
- Be alert to trends in requests and issues reported by customers. Share learning’s with departmental peers and management
- Initiate contact with customer to clarify treatment goals or vague instruction
- Competent in the use of company systems to support in treatment status and sales follow up
- Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Support marketing in material preparation
- Participate in special projects and/or training when requested
- Possess comprehensive knowledge of company processes, procedures, and product information/materials
- Provide support to audit processes and quality management system as required
**In this role, you’ll need **
**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
- A college degree
**COMPUTER SKILL**
- **OTHER SKILLS AND ABILITIES**
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers
**Sound like a good fit?**

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employee

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Overview of Role:
The Visa Service Administration role at GBT is to deliver Visa service experience for our Corporate Business Customers. By working together as a high performing team, Our Visa Service Administration provide all Visa related to GBT corporate clients, offering information pertaining to immigration rules, helping clients to obtain Visa approvals, conduction surveillance of submitted documents and handling other related Visa issues. The role will report to a Team Coach. Key Responsibilities:
Location

Thailand - Bangkok

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more!

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

.

SUPV II BUSINESS SUPPORT
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Supervises and coordinates administrative services, including clerical and support services, printing, mail distribution, messenger services, and telecommunications.
**Job Requirements**
Supervising staff performing office support duties and assisting office staff with day-to-day projects as required.
Administering office systems and services, including vendor management, storage, voice mail systems, and copying.
Resolving complex or complicated inaccuracies, missing data or data unable to be verified.
Directing, allocating, monitoring and evaluating work of data entry operating staff.
**What your background should look like**
Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Lamphun, 51, TH, 51000
City: Lamphun
State: 51
Country/Region: TH
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Facilities
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

TALENT ACQUISITION SUPPORT V
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE's Talent Acquisition teams evaluate TE's ability to recruit and select the desired employees and develop, implement and monitor the programs and processes used in recruitment and selection. They source, recruit, screen, interview and recommend external and/or internal candidates to staff open requisitions. They also utilize the services of employment agencies and/or place employment ads in appropriate sources, including the intranet, Internet and print media.
The teams are responsible for developing and implementing recruiting plans and administering talent management efforts and employee referral programs, managing the resume tracking system and ensuring consistent corporate image throughout recruiting campaigns.
**What your background should look like:**
Talent Attraction Coordinator with English
The Talent Attraction team in TE Connectivity ensures the end-to-end process of hiring the best talents into any of our TE Connectivity Business Unit teams. The role of a Coordinator as part of the Global Talent Attraction Operations Center is to provide support to Hiring Managers (Leaders) & Talent Attraction Partners to ensure a lean, full recruiting lifecycle. If you wish to become a part of it in our sites in Lamphun, Thailand and Penang, Malaysia, please read further:
What you can expect from us:
The Talent Attraction Coordinator performs the end-to-end administrative support for the recruitment process, including Interview Scheduling and management in our Applicant Tracking System to ensure seamless candidate tracking. You help with offer letter creation and conduct pre-onboarding activities, maintaining accuracy and timely communication.
As a coordinator you closely co-operate with the Talent Attraction Partner and with the Hiring Manager as well as with our candidates to ensure a professional candidate experience.
Additionally, you will facilitate all required pre-onboarding activities to provide a smooth onboarding for our new hires. For doing so you partner with our vendors, the local HR and the HR Services teams.
As part of our Global Talent Attraction team, you will be responsible to ensure that both, candidate and hiring manager, have all required information at hand and feel comfortable within their respective roles during the recruitment cycle.
The role will be limited first of all to 12 months
Whom we are looking for:
+ We are hiring for highly skilled professionals and therefore need a coordination team that has a sense for people and a strong service orientation.
+ You bring 2-5 years of work experience in the administrative support field, ideally in Human Resources and you are fluent in English, which is a must as your manager is international.
+ Your communication skills are excellent, as you will also partner with (Executive) Hiring Managers
+ You have the passion and mindset to work in an international, industrial oriented environment. You are a creative problem solver and a great team player.
+ You are flexible and have an eye for detail and at the same time a strong business acumen with excellent organizational and multi-tasking skills.
+ You are motivated and eager to take the initiative working independently as well as in a team.
+ You are fit in MS Office applications (esp. Outlook), calendar management and experienced with an Applicant Tracking System (e.g. SuccessFactors).
+ You demonstrate high appreciation of our core values: Teamwork, Accountability, Innovation, Inclusion, and Integrity.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Lamphun, 50, TH, 51000
City: Lamphun
State: 50
Country/Region: TH
Travel: None
Requisition ID:
Alternative Locations:
Function: Human Resources
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

**Job Description**
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
**Responsibilities**
+ **Installation and Configuration:** Setting up new hardware and software, including computers, printers, scanners, and other peripherals. Configuring operating systems, applications, and network settings.
+ **Troubleshooting and Repair:** Diagnosing and resolving hardware and software issues. Repairing or replacing faulty components. Ensuring optimal system performance.
+ **Maintenance and Upgrades:** Performing routine maintenance tasks, such as system updates and security patches. Upgrading hardware and software to meet evolving needs.
+ **Technical Support:** Providing timely and effective support to end-users, both in person and remotely. Addressing user requests and resolving technical problems efficiently.
+ **Inventory Management:** Maintaining an accurate inventory of IT hardware and software assets.
+ **Security:** Ensuring data security by implementing and maintaining security measures like firewalls, antivirus software, and access controls.
+ **Documentation:** Creating and maintaining documentation for IT procedures, configurations, and troubleshooting steps.
+ **Collaboration:** Working with other IT team members and departments to implement new technologies and resolve complex issues.
+ **Training:** Providing training and support to end-users on the use of hardware and software. **Skills and Qualifications:**
+ **Technical Proficiency:** Strong knowledge of computer hardware, operating systems (Windows, macOS, etc.), and common software applications.
+ **Troubleshooting Skills:** Ability to diagnose and resolve hardware and software problems effectively.
+ **Communication Skills:** Excellent written and verbal communication skills to interact with users and document solutions.
+ **Problem-Solving Skills:** Ability to analyze problems, identify root causes, and implement effective solutions.
+ **Customer Service Skills:** Ability to provide excellent customer service and support to end-users.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively.
+ **Teamwork:** Ability to work effectively as part of a team.
+ **Knowledge of Networking:** Understanding of basic networking concepts and troubleshooting (LAN, WAN, VPN).
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
**Responsibilities**
+ **Installation and Configuration:** Setting up new hardware and software, including computers, printers, scanners, and other peripherals. Configuring operating systems, applications, and network settings.
+ **Troubleshooting and Repair:** Diagnosing and resolving hardware and software issues. Repairing or replacing faulty components. Ensuring optimal system performance.
+ **Maintenance and Upgrades:** Performing routine maintenance tasks, such as system updates and security patches. Upgrading hardware and software to meet evolving needs.
+ **Technical Support:** Providing timely and effective support to end-users, both in person and remotely. Addressing user requests and resolving technical problems efficiently.
+ **Inventory Management:** Maintaining an accurate inventory of IT hardware and software assets.
+ **Security:** Ensuring data security by implementing and maintaining security measures like firewalls, antivirus software, and access controls.
+ **Documentation:** Creating and maintaining documentation for IT procedures, configurations, and troubleshooting steps.
+ **Collaboration:** Working with other IT team members and departments to implement new technologies and resolve complex issues.
+ **Training:** Providing training and support to end-users on the use of hardware and software. **Skills and Qualifications:**
+ **Technical Proficiency:** Strong knowledge of computer hardware, operating systems (Windows, macOS, etc.), and common software applications.
+ **Troubleshooting Skills:** Ability to diagnose and resolve hardware and software problems effectively.
+ **Communication Skills:** Excellent written and verbal communication skills to interact with users and document solutions.
+ **Problem-Solving Skills:** Ability to analyze problems, identify root causes, and implement effective solutions.
+ **Customer Service Skills:** Ability to provide excellent customer service and support to end-users.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively.
+ **Teamwork:** Ability to work effectively as part of a team.
+ **Knowledge of Networking:** Understanding of basic networking concepts and troubleshooting (LAN, WAN, VPN).
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Skilled Sales Support Administrator is solid relevant experience and typically operates in larger operational environments where there is enough work for more than one / two sales administration roles.
This role acts as a primary support function to the sales team and assists members of the sales force by performing components of sales order related administration, for example, quote to cash process.
**What you'll be doing**
**Key Responsibilities:**
+ Ensures operational sales effectiveness by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them.
+ Provides quotes for clients either from direct requests or on behalf of the sales team.
+ Influences the price and margin, by suggesting different products dependent on lead times, promotions, alternative suppliers and programs.
+ Provides support capacity required to administer aspects of the purchase order process by generating, distributing and administrating purchase orders.
+ Checks the quotes against raised order to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied.
+ Checks information on the most current vendor pricing conjunction with commercial colleagues and ensure access to vendor pricing.
+ Supports capacity provided on general sales related documentation through receiving, labelling, sorting, filing and distributing as is required.
+ Captures data and maintains systems as is required by the sales process and sales team.
+ Provides administrative support to the sales force when it is required.
+ Uses the systems and data to produce reports when necessary.
+ May be required to identify and recommend improvements to sales administration processes.
**Knowledge and Attributes:**
+ Detail oriented and highly organized.
+ Ability to work in a high paced environment.
+ Solid analytical skills.
+ Good communication skills both verbal and written.
+ Must be service oriented and have a positive attitude to work.
+ Skilled knowledge and understanding of sales processes, tools and methodologies would be advantageous.
+ Able to work in a team and independently, applying a proactive approach to work processes.
+ Ability to use judgement to make decisions about work process and apply improvements.
**Academic Qualifications and Certifications:**
+ High / Secondary School diploma or equivalent qualification.
**Required Experience:**
+ Solid experience with quoting tools would be an advantage.
+ Solid administration experience, particularly quote to cash processes.
+ Solid experience managing work processes.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.