98 Mainframe Support jobs in Thailand
System Support Staff
Posted today
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Job Scope
- Prepare drawing/ERP/PLM changes when requested
- Contact person regarding data management, ERP/IMDS
- Contact person internally Autoliv regarding ERP/IMDS
- Support process / procedures and implementation of the Autoliv ERP
- Support process / procedures and implementation of the ISO/TS 16949 and ISO 14001
- Support Engineering ERP setup/update when requested
- Train Autoliv Thailand staff when assigned for the systems: ERP/IMDS
- Interact with the Regional/Global systems teams when needed
Candidate Qualification
- Minimum diploma in Accounting, IT, Business Management or relevant
- 3-5 years of experience of using assigned system tools ,work in Automotive Manufacturing
- Understanding in ERP ,IMDS
- Good Information management skills (IT PC software)
- Ability to understand and use data and processes documents
- Ability to learn new technology quickly
- Time Oriented and Team Player
** Fresh graduates are welcome
System Support Engineer
Posted today
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Job Description
Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.
As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.
With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.
What your daily work looks like:
Customer Onboarding:
● Configure our SaaS products to meet specific customer needs.
● Assist with software setup and installations both remotely and on-site at our F&B customers.
● Conduct training sessions for users
Technical Support:
● Provide remote and on-site technical support for our SaaS products.
● Troubleshoot and resolve customer-reported issues efficiently and effectively.
● Escalate complex technical issues to cross-functional teams as needed.
● Accurately document all customer interactions, actions, and resolutions in our system for service level tracking.
● Develop and maintain comprehensive documentation of support interactions, solutions, and onboarding processes.
● Proactively identify trends in customer issues and recommend preventative measures.
We are looking for someone with:
● 2 to 4 years of proven experience in technical support, ideally in SaaS / POS / e-commerce / F&B contexts, but not mandatory.
● Experience using helpdesk or issue tracking software (e.g., Zoho Desk, Jira, Zendesk)
● High proficiency in Thai and fluent English is a must to support international tickets. (calls, emails, system information etc.)
● Ability to work in shifts and provide support outside of regular business hours.
● A customer-centric mindset with strong, methodical problem-solving skills and the ability to communicate technical solutions with clarity and empathy.
If you also have (plus):
● Project Coordinator responsibilities or experience is a plus (e.g., involvement in project planning, coordination, resource allocation, etc.).
● Candidates with stronger technical background, who can understand system logs and participate in technical problem solving will be given priority.
What's on offer:
● Competitive salary to the right candidate
● Discretionary bonus based on performance
● 10 days of annual leave
● Friendly work environment
● Working a flat culture with talented individuals
● Join a young and growing brand backed by a great investment team
We are excited to welcome a highly motivated individual to join our Team. If you meet the above qualifications and are eager to contribute to our organization's success, we encourage you to apply.
Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.
All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.
System Support Partner
Posted today
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Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
*Position: *
System Support Partner
*Team: *
System Support Team
*Report to: *
System Support Lead
*Purpose of the Job *
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
The opportunity
As a System Support Partner, you are the technical linchpin for our integrated diagnostic systems. You will specialize in the intersection of instrumentation, software, IT, and networking, ensuring seamless connectivity, data integrity, and peak system performance at customer sites. Your role is to resolve the most sophisticated, multi-layered technical challenges, acting as the primary escalation point for system-level issues and a key liaison between field service, customers, and global support teams.
- Customer Support & Troubleshooting: Proactively support customer inquiries and complaints, providing fast and effective solutions to application-related issues to exceed customer expectations
- Installation & Training: Analyze laboratory workflows to provide expert consultation. Lead the installation and configuration of new systems and provide comprehensive training and retraining to customers to ensure they can operate the instruments confidently and efficiently
- Product Expertise: Serve as a product expert in your designated area, translating complex technical and application information into clear, understandable terms for customers
- Project Implementation: Support and implement special customer projects, such as e-lab performance, TIQ con, QC six sigma, and turnaround time evaluations, according to the plan
- Advanced System Troubleshooting: Provide second-level technical support to field engineers and application specialists for diagnosing complex issues across electro-mechanical equipment, computer systems, and software
- IT & Connectivity Management: Lead the implementation and support of instrument-LIS/HIS interfaces and middleware solutions. Troubleshoot complex connectivity, data transmission, and network configuration issues to ensure robust system integration within customer environments
- Software Lifecycle & Performance Monitoring: Manage and implement new updates, upgrades, and all related retrofits for instrument hardware and software across the installed base in Thailand
- Technical Consultation & Project Support: Act as the subject matter expert on system integration and IT requirements. Support special customer projects, such as those related to workflow and turnaround time evaluations, by providing expert IT consultation
- Technical Enablement & Knowledge Transfer: Enhance the technical knowledge of service personnel through on-the-job coaching and training on advanced system-level topics. Act as a source for related technical knowledge and tools
- Compliance: Ensure all activities, especially new installations and complaint handling, are completed according to the relevant Standard Operating Procedures (SOPs)
*Who you are
Experience and Competencies: *
- Proactive & Agile: Independent, a team player, flexible, and solution-driven with an agile mindset
- Customer-Focused: Demonstrates a high service-minded attitude with a proven record of excellent application and support performance
- Problem-Solving: Possesses a positive attitude towards work, strong problem-solving skills, and the ability to perform well under pressure
- Innovative: Shows creativity and a good knowledge of IT in related fields
- IT Acumen: Highly skilled in Information Technology (IT) in wider areas is essential for success in this role
- Communication: Proficient language skills in Thai and a good command of spoken and written English
- Adaptability: Able to drive, travel upcountry, and be flexible to work outside of normal working hours as needed
*Industry Experience: *
- Bachelor's Degree in Medical Technology is required
- At least 2 years of experience as a Service Engineer, Application Specialist, or in a technical support role within the healthcare or medical device business is preferred
- Proven, hands-on experience with the integration of medical devices with Laboratory Information Systems (LIS) is essential
- Must be able to work in Bangkok, upcountry, and potentially neighbouring countries
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
Linux System Support Analyst
Posted today
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Why CCC?
At CCC, we're not just a company; we're a community. We believe in nurturing talent and empowering individuals to shape the future of technology-driven customer support. As a System Support Analyst, you have the opportunity to be part of a dynamic team that's redefining customer service. Join us on this exciting journey to create a better CCC.
Top 5 Skills We Value:
Unix/Linux Expertise: Proficiency in Unix and Linux is essential for maintaining our cutting-edge Terminal Automation System (TAS).
Customer-Centric: Your dedication to delivering exceptional customer experiences is the foundation of our success.
Technical Troubleshooting: Your ability to swiftly diagnose and resolve technical issues keeps our operations running smoothly.
Scripting Knowledge: Familiarity with scripting languages empowers you to automate processes and enhance efficiency.
Data Insights: Harness the power of data to identify opportunities and provide valuable recommendations.
Responsibilities:
Provide customer support for our Terminal Automation System.
Participate in a 24x7 rotating shift support system, ensuring mission-critical operations.
Be the first point of contact for customers, offering outstanding service.
Troubleshoot and resolve technical issues, updating our system for future reference.
Manage customer service records and escalate unresolved issues as needed.
Analyze customer site data, identifying areas for improvement and value-added services.
Contribute to CCC's growth and revenue through insights and training sessions.
Support ad-hoc project requirements.
Perform other duties as agreed with the CCC Leadership Team.
Role Competencies:
Qualifications:
A recognized Certificates, Diploma or Degree in IT, Engineering with at least 1 year experience
Fresh graduates are encouraged to apply
Proficiency in English and Thai
Knowledge of Unix / Linux, HTML5, Oracle Database, C +, JavaScript's knowledge will be added advantage
Must be able to work on shifts & Public Holidays
Customer-oriented with good interpersonal and communication skills
Passionate and enthusiastic about customer service
Experience / Personal Requisites:
Call centre experienced
Experience in remote technical support
Knowledge in Unix or Linux
Strong communication skills
We value your skills and expertise at CCC, and we're excited to have you on board as we evolve into a future-focused customer support organization. Join us, and together, we'll shape CCC's future.
Linux System Support Analyst
Posted today
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Job Description
Diamond Key International Group is hiring The #DKI team is looking for a
Customer Care Centre (CCC) Linux System Support Analyst
to join our team in #Bangkok, #Thailand.
System Support Analyst - Join the Future of CCC
Position:
CCC Operation System Support Analyst
Base Location:
Bangkok, Thailand.
Why CCC?
At CCC, we're not just a company; we're a community. We believe in nurturing talent and empowering individuals to shape the future of technology-driven customer support. As a System Support Analyst, you have the opportunity to be part of a dynamic team that's redefining customer service. Join us on this exciting journey to create a better CCC.
Top 5 Skills We Value:
- Unix/Linux Expertise
: Proficiency in Unix and Linux is essential for maintaining our cutting-edge Terminal Automation System (TAS). - Customer-Centric
: Your dedication to delivering exceptional customer experiences is the foundation of our success. - Technical Troubleshooting
: Your ability to swiftly diagnose and resolve technical issues keeps our operations running smoothly. - Scripting Knowledge
: Familiarity with scripting languages empowers you to automate processes and enhance efficiency. - Data Insights
: Harness the power of data to identify opportunities and provide valuable recommendations.
Responsibilities:
- Provide customer support for our Terminal Automation System.
- Participate in a 24x7 rotating shift support system, ensuring mission-critical operations.
- Be the first point of contact for customers, offering outstanding service.
- Troubleshoot and resolve technical issues, updating our system for future reference.
- Manage customer service records and escalate unresolved issues as needed.
- Analyze customer site data, identifying areas for improvement and value-added services.
- Contribute to CCC's growth and revenue through insights and training sessions.
- Support ad-hoc project requirements.
- Perform other duties as agreed with the CCC Leadership Team.
Role Competencies:
Qualifications:
- A recognized Certificates, Diploma or Degree in IT, Engineering with at least 1 year experience
- Fresh graduates are encouraged to apply
- Proficiency in English and Malay
- Knowledge of Unix / Linux, HTML5, Oracle Database, C +, JavaScript's knowledge will be added advantage.
- Knowledge of Cybersecurity, Scada or IT Networking would be advantageous.
- Must be able to work on shifts & Public Holidays
- Customer-oriented with good interpersonal and communication skills
- Passionate and enthusiastic about customer service
Experience / Personal Requisites:
- Call centre experienced
- Experience in remote technical support
- Knowledge in Unix or Linux
- Strong communication skills
We value your skills and expertise at CCC, and we're excited to have you on board as we evolve into a future-focused customer support organization. Join us, and together, we'll shape CCC's future.
If this sounds like the place where you can make a meaningful impact, we encourage you to apply.
Learn more about us here:
Ideally suited to those who are customer service inclined.
Our Thailand office is located in Bangkok, THAILAND.
- Kindly note only candidates with #Thai citizenship would be considered.
IT System Support and Administration
Posted today
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Job Description
ลักษณะงาน :
- ดำเนินการตั้งค่าโน้ตบุ๊กและอุปกรณ์ LAN
- จัดการการติดตั้งโน้ตบุ๊กใหม่ การเปลี่ยน และการตั้งค่าซอฟต์แวร์
- สร้างบัญชีอีเมลและรหัสผ่านเริ่มต้นสำหรับผู้เข้าร่วมใหม่
- ดำเนินการยกเลิกการเข้าถึงและควบคุมการเข้าถึงระบบสำหรับผู้เข้าร่วมที่ออกไป
- ให้การสนับสนุนระดับแรกสำหรับปัญหาฮาร์ดแวร์ รวมถึงพีซี อุปกรณ์ต่อพ่วง และอุปกรณ์อื่นๆ
- แก้ปัญหาผู้ใช้ที่เกี่ยวข้องกับซอฟต์แวร์ แอปพลิเคชัน และระบบปฏิบัติการ
- ให้การสนับสนุนผู้ใช้ทางโทรศัพท์ คอมพิวเตอร์ อีเมล และแบบพบหน้า
- จัดการโครงสร้างพื้นฐานเครือข่ายและตรวจสอบการเชื่อมต่อระหว่างแผนกต่างๆ
- บำรุงรักษาบันทึกที่ถูกต้องของฮาร์ดแวร์ไอทีและสินทรัพย์ซอฟต์แวร์
- ตรวจสอบและจัดการการใช้งานและการต่ออายุใบอนุญาตซอฟต์แวร์
- ช่วยเหลือในการวางแผนและจัดหาใบอนุญาตและการสมัครสมาชิกใหม่
- ตั้งค่าและแก้ไขปัญหาอุปกรณ์ IT และ AV สำหรับการประชุมและการนำเสนอ
- ช่วยเหลือวิศวกรด้านความปลอดภัยในการนำไปใช้และดูแลรักษาการป้องกันปลายทาง (เช่น ติดตั้งซอฟต์แวร์ความปลอดภัย)
- ตรวจสอบให้แน่ใจว่าระบบปฏิบัติตามนโยบายไอทีและความปลอดภัยของบริษัท
- รองรับการกำหนดค่าและการอัปเกรด Windows และ MacOS
- จัดการบัญชีผู้ใช้ สิทธิ์ และวงจรชีวิตของฮาร์ดแวร์/ซอฟต์แวร์
- บำรุงรักษาขั้นตอนและเอกสารสำหรับการกำหนดค่าระบบ
- ประสานงานกับผู้จำหน่ายบุคคลที่สามเพื่อซ่อมแซมอุปกรณ์และแก้ไขปัญหาขั้นสูง
- ให้การสนับสนุนผู้ใช้และดำเนินการงานดูแลระบบใน Teams, SharePoint, Outlook และ Forms
- ให้การสนับสนุนด้านธุรการและเอกสารสำหรับการดำเนินงานไอที
- จัดการงานเฉพาะกิจและมีส่วนร่วมในโครงการที่เกี่ยวข้องกับไอทีตามที่ได้รับมอบหมาย
คุณสมบัติ :
- ปริญญาตรีสาขาวิทยาการคอมพิวเตอร์ วิศวกรคอมพิวเตอร์ ไอที หรือสาขาที่เกี่ยวข้อง
- มีประสบการณ์ด้านการสนับสนุนไอทีหรือตำแหน่งที่คล้ายคลึงกันอย่างน้อย 2 ปี
- มีความรู้เกี่ยวกับระบบปฏิบัติการ Windows และ Mac เป็นอย่างดี
- มีประสบการณ์ในการดูแลระบบ Microsoft 365 (Teams, SharePoint เป็นต้น)
- มีความเข้าใจพื้นฐานเกี่ยวกับเครื่องมือการดูแลระบบผู้ใช้ เช่น Active Directory
- มีทักษะพื้นฐานด้านเครือข่ายและการสนับสนุนเซิร์ฟเวอร์
- มีทักษะในการแก้ปัญหาและการสื่อสารที่ดี
- สามารถทำงานหลายอย่างพร้อมกันและจัดลำดับความสำคัญในสภาพแวดล้อมที่มีการเปลี่ยนแปลงอย่างรวดเร็ว
- มีทักษะในการจัดระเบียบที่ดีและใส่ใจในรายละเอียดในการจัดการเอกสาร
- มีทัศนคติที่มุ่งเน้นการบริการและมีความสามารถในการจัดลำดับความสำคัญและจัดการงานต่างๆ มากมาย
ผู้ที่สนใจสามารถสมัครผ่าน website
บริษัทหลักทรัพย์จัดการกองทุนรวม บัวหลวง จำกัด
175 อาคารสาธรซิตี้ทาวเวอร์ ชั้น 7 ชั้น 21 และ ชั้น 26 ถนนสาทรใต้
แขวงทุ่งมหาเมฆ เขตสาทร กรุงเทพฯ 10120
โทร ,
Technical Support
Posted today
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Job Description
- Bachelor's degree in Telecommunication, Electronics, Computer science /IT or related field.
- Experience 1-2 years' experience on Operation Support or Customer Service
- Good interpersonal skill, service mind, human relation and communication skill, good command of English.
- Proficient in Microsoft Office (Excel, Word, PowerPoint), Internet Explorer, Computer & Basic program, and Power BI / Tableau. If use Python, PHP, SQL will be specially considered
- Knowledge in Internet Network and problem-solving skills
- Good at multitasking and good team player with excellent interpersonal skills
- Ability to work well under pressure and handle multiple tasks
- Able to work shift
Additional Requirement
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Contract
Staff/Officer
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Technical Support
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ตำแหน่ง: Technical Supportบริษัท ไอดาต้า เทคโนโลยี (ประเทศไทย) จำกัด เป็นผู้นำในธุรกิจด้าน IT และเทคโนโลยีสื่อสาร และกำลังมองหา Technical Support ที่มีความรู้และประสบการณ์ในการให้บริการสนับสนุนด้านเทคนิคที่ดีเยี่ยมมาเข้าร่วมทีมงานหน้าที่หลัก:
- ให้การสนับสนุนด้านเทคนิคแก่ลูกค้าและผู้ใช้งานระบบ ตอบปัญหาและแก้ไขข้อขัดข้องที่เกิดขึ้น
- ทดสอบ ติดตั้ง ปรับแต่ง และดูแลระบบคอมพิวเตอร์และโปรแกรมต่างๆ ให้ทำงานได้อย่างมีประสิทธิภาพ
- สนับสนุนและให้คำปรึกษาด้านเทคนิคต่อทีมงานและผู้ใช้งานภายในบริษัท
- จัดทำรายงานสรุปการแก้ไขปัญหา และปรับปรุงกระบวนการให้มีประสิทธิภาพยิ่งขึ้น
- จัดเตรียมและติดตามใบงานให้เป็นไปตามกำหนดเวลา
ทักษะ คุณสมบัติ และประสบการณ์:
- จบการศึกษาระดับปริญญาตรีสาขาเทคโนโลยีสารสนเทศ วิศวกรรมคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง
- มีประสบการณ์ในการให้การสนับสนุนด้านเทคนิค และแก้ไขปัญหาเกี่ยวกับระบบคอมพิวเตอร์และโปรแกรมประยุกต์ไม่น้อยกว่า 2 ปี
- มีความรู้เกี่ยวกับ Windows, Linux, Hardware และซอฟต์แวร์ทั่วไปที่ใช้ในออฟฟิศ
- มีทักษะในการสื่อสารและให้คำแนะนำแก่ลูกค้าได้เป็นอย่างดี
- มีความละเอียดรอบคอบ ใส่ใจในรายละเอียด และสามารถแก้ไขปัญหาอย่างมีระบบ
สมัครตำแหน่งนี้ทันที หากคุณมีคุณสมบัติที่เหมาะสม เราต้องการบุคลากรที่มุ่งมั่นและรักในงานด้านเทคโนโลยีเข้าร่วมเป็นส่วนหนึ่งของทีมงานของเรา
Technical Support
Posted today
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About Dobot
Dobot is a world leader in smart collaborative robotics and the creator of desktop grade robotic arms. Core technologies are developed in-house, including AI, system integration, intelligent sensing and more. The core team members came from Chinese Academy of Sciences, Tsinghua University, Harbin Institute of Technology, Shandong University, MIT and other prestigious academic and research institutions.
Founded in 2015, Dobot Robotics is the creator of the world's first desktop grade collaborative robot. We offer 6 main product lines: CR, CRS, MG400, M1 Pro, Nova, and Magician, with more than a dozen of collaborative robot models. We are the first in the industry to offer a product line up that covers 0.5 to 20 kg payloads.
To date, Dobot has sold over 68,000 collaborative robots to 140 countries and regions and has ranked first in Chinese robot exporter by volume 4 consecutive years.
Dobot robots are currently operational across over 15 industries including consumer electronics, automotive, metal processing, semiconductor, healthcare, chemical and retail.
About the Team
As a leading Chinese cobot export manufacturer, the APAC region is one of the important regions for Dobot. The APAC sales organization is expanding and we are looking for team members who will help shape the foundation and future of Dobot business success in the APAC region. The key function of this role is to provide world class Technical Support (on robots and applications) and Training to our partner network.
Provide expert technical support to our channel partners and end users
Reporting directly to our Technical leader, you will be responsible for supporting our channel partners and end users. Your primary tasks will be to support, train and develop our users and partners in SEA&SA. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:
• Providing technical support to channel partners
• Providing robotic application support and consultations to channel partners and Dobot sales team
• Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users
• Developing partners and users' technical knowledge and competencies in Dobot robots and applications
• Preparing/Translating technical documentation
• Participating in customer visits
• Participating in trade shows and seminars
• Developing applications for trade shows and seminars
Qualifications:
The job demands that you have documented practical experience within developing and supporting robot applications. To gain success in the job it is important that you are outgoing, service-minded and able to manage and influence technical developments in channel partners and that you can navigate at different organizational levels and in different customer situations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in English.
The ideal candidate has:
• Bachelor degree or higher in Engineering/Computer Science related subject
• Minimum three years' experience in robotics or automation industry
• Experience in designing and integrating robotic applications
• Experience in conducting seminars/ trainings
• Excellent in troubleshooting and diagnosing issues
• Excellent computer and interpersonal skills
• Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)
Why Join Us
We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.
Technical Support
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Job Description
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About the Company
RestoSuite by JustinTech is a leading global intelligent restaurant SaaS provider, trusted by over 250,000 restaurants worldwide. We empower the food and beverage industry through one-stop digital solutions—from smart POS and CRM to supply chain management and data analytics—helping businesses reduce costs, improve efficiency, and redefine the dining experience in the digital age. As we expand rapidly across North America, Europe, Australia, Southeast Asia, and the Middle East, we are looking for passionate tech enthusiasts to join our team in Kuala Lumpur and shape the future of restaurant technology together
About the Role
The Technical Support Associate is responsible for the installation and post-sales support of restaurant technology. This role will interface with restaurants and customers to optimize Resto's services in the local markets where we operate. This operations-driven position will manage partnerships and collaborate cross-functionally.
Responsibilities
- Install, configure, and train restaurant staff on Resto products, including hardware and networking devices—terminals, kiosks, handheld devices, printers, and other peripherals.
- Collaborate with the menu team to properly set up and configure the restaurant's menu prior to installation, and assist with menu requests as needed after installation.
- Independently determine restaurant priorities and the sequence of implementation steps based on restaurant needs and menu design options.
- Respond to and resolve incoming calls, chats, tickets, and cases efficiently and accurately.
- Collect, organize, and address feedback from restaurant partners and customers.
- Communicate with restaurants to understand their needs, and optimize business performance by identifying opportunities to implement impactful solutions.
- Collaborate with central operations, product, and engineering teams to drive local adoption of new products, processes, and plans.
- Work with the local team to ensure the growth and profitability of our restaurant technology solutions.
- Identify upselling opportunities and collaborate with the local restaurant technology sales team to ensure execution.
Qualifications
- Fluent bilingual proficiency in English and Mandarin is required.
- 1+ year of relevant experience is preferred (If you have no work experience, we can also train you to become an excellent implementation engineer).
- Prior experience in a startup is preferred.
- A bachelor's degree in a related field is preferred.
- A valid driver's license and access to a vehicle are required.
Required Skills
- Strong communication skills.
- Excellent problem-solving abilities.
- Teamwork spirit.
Preferred Skills
- Knowledge of the food and beverage industry.
- Experience in technical support or customer service.
Salary Range and Compensation Package
Salary range: 50K–80K, plus monthly performance bonus.
Equal Opportunity Statement
We are committed to diversity and inclusion and welcome applicants from all backgrounds.
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