505 Mall Supervisor jobs in Thailand

Working Location:
Gaysorn Amarin Tower, BTS Chitlom

Working Hours:
5 days / week (Hybrid: 1 day from the office, 4 days from home)

Attractive Salary and Additional Benefits

About Us:

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary:

We are looking for
English
Client Operations Executives (Full-time). In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives "Delivering unique holidays to our customers". We are looking for candidates, who are based in Bangkok.

Responsibilities:

• Provide excellent customer service.
• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

Requirements:

• Excellent to Fluent in English - written and spoken
• New graduates are welcome
• Able to work in shifts

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

• o file incoming/outgoing correspondences in chronological order
• To be well versed in loading, packing, specification, updated information of those customers.
• To be a contact person and work closely with service representative and flight handling team of airlines, especially for China Airline
• To distribute customers' instruction to all concerned and ensure the requirement is met.
• To assist superior in communicating between customers and the unit for any concerns, queries, requests or complaints.
• To assist in organizing meal presentation and reception for airline visitors/customers to the unit.
• To occasionally update the kitchen profile and customer contact list and have marketing support items for Bangkok available at all times.
• To have corporate and local gifts available for airline customers/visitors with receiver's record.
• Assist superior in daily customer service operation.
• Perform and carry out other related duties or special tasks as assigned.

Qualification

• Minimum BA in Hotel & Tourism, Airline or Chinese
• At least 3 years in Customer Service, Airlines Services or related field
• Fluent in Chinese and English and ability to communicate in Thai.

Job responsibilities

• Communicating with customers through various channels
• Responding promptly to customer inquiries
• Prepare handover/ defect records and reports
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Processing order forms, applications and requests
• Ensure all necessary maintenance needs are effectively taken care of
• Track, organize and maintain budgetary files and financial information
• Ensure bills and invoices are paid on time
• Track and maintain lease agreements and contracts
• Maintaining customer and defects database, tracking documents, electronic files, and all other correspondence up to date and provide update reports

Qualifications

• Bachelor's degree in Marketing, Business Administration or related fields
• At least 2-3 years of experience in real estate sales
• Good communication skills
• Basic knowledge of real estate business
• Able to work under pressure
• Able to speak, read, and write English and Chinese (Mandarin) well
• Able to use basic computer programs well
• Good interpersonal skills

To apply, please send your CV and a statement describing yourself and why you would like to apply to the post (in Thai or English) to APPLY NOW

ฝ่ายทรัพยากรบุคคล

บริษัท เอสซี แอสเสท คอร์ปอเรชั่น จำกัด (มหาชน)

อาคารชินวัตร ทาวเวอร์ 3 ชั้น 10

เลขที่ 1010 ถนนวิภาวดี – รังสิต

แขวงจตุจักร เขตจตุจักร กรุงเทพฯ 10900

**Only candidates with full working rights in Thailand

• Customer service Travel Agency Non-Fligth

• Transportation Project (Chat Support)

OVERALL - ENGLISH SKILLS **

Job Description

- Provide all required information to the customer throughout any channels (Phone, Email, Chatbot).

- Handle and support customer issues/problems to ensure that the problems will be solved and recognized as per aspect and contribute to customer satisfaction.

- Cooperate with all related parties in case that next further is required to be response/ proceed from related parties.

Qualifications

- Bachelor's Degree in any field

- Fresher is welcome and customer service experience is a plus. 

- Excellent in English for Speaking, Listening and Writing (English CEFR Above B1, B2 is needed).

- Working 5 days a week and shift rotation is applied.

- Shift 24/7

Working Hour:

/ /

Perks/Benefits

- Basic Salary

- Performance Incentive

- Diligent Allowance

- Night Shift Allowance

- Social Security 

- Group Insurance (Health)

- Annual Increment (As per company policy)

- Bonus (As per company policy)

- Leave Entitlement (AL 12 Days, SL 30 Days, BL 3 Days, etc.)

- Entertainment Events (Whole year)

- Yearly Health Checkup (As per company policy)

- Special Rewards & Points to redeem any special vouchers, gifts, etc.

Customer Service Representative – Air Freight Logistics

Location:

Lat Krabang,Bangkok, Thailand (On-site)

Salary Range:

THB 18,000 – 25,000 per month (plus benefits)

We are a leading air freight logistics company committed to providing efficient, reliable, and cost-effective shipping solutions for our customers. We are looking for a Customer Service Representative who is passionate about delivering excellent service and supporting our growing client base.

• Provide professional customer support via phone, email, and other communication channels.
• Assist clients with shipment tracking, booking, and inquiries related to air freight services.
• Coordinate with internal teams (sales, operations, and warehouse) to ensure smooth and timely deliveries.
• Resolve customer complaints and issues quickly and effectively.
• Maintain accurate records of customer interactions, transactions, and service reports.
• Support administrative tasks, including preparing shipping documents and handling billing inquiries.
• Build strong customer relationships to enhance service satisfaction and repeat business.
• Stay updated on company services, pricing, and logistics processes.

• Bachelor's degree or diploma in Business, Logistics, or a related field (preferred but not mandatory).
• Previous customer service experience, preferably in logistics, freight forwarding, or transportation.
• Excellent communication skills in Thai; English proficiency is a plus.
• Strong problem-solving skills and customer-first mindset.
• Ability to work well under pressure and manage multiple tasks.
• Proficiency in Microsoft Office and CRM tools.
• Team-oriented, detail-driven, and eager to learn.

• Competitive base salary: THB 18,000 – 25,000 per month (based on experience).
• Performance bonuses and career development opportunities.
• Comprehensive training and support in air freight logistics.
• Friendly and collaborative work environment.
• Health insurance and company benefits.

Job Description

• Handle inbound calls related to enquiries, complaints, rescue, membership, IoV, and mall services, and escalating unresolved issues to Tier 2 or relevant teams.
• Experience in the automotive industry or 24/7 operations is preferred.
• Agent mandatory support Webchat, E-mail, SNS  including but not limited to live chat, Facebook Messenger, LINE OA, and email.
• Proficiency in typing and managing multiple conversations simultaneously is essential.
• Provide prompt, professional, and courteous assistance to customers
• Listen actively to customer concerns, identify their needs, and offer appropriate solutions
• Investigate and resolve customer issues, escalate complex problems to higher levels of authority when necessary
• Stay updated on product knowledge and changes in company policies and procedures

Qualification

• A full-time diploma or equivalent qualification (or equivalent foreign education), with at least 1–2 years of experience in call center or customer service. preferably in the automotive industry.
• Typing speed of more than 35-40 words per minute
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to handle stressful situations with professionalism and empathy
• Basic computer skills and proficiency in using customer service software and CRM systems
  
  - Strong communication in Thai and English both written and spoken skills
• Experience in multi-channel support is preferred.
• Willingness to work flexible hours, including evenings and weekends

Working Hours: 24/7

Compensation:

• Additional health, dental, life, and accident insurance
• Social security
• Annual leave + special leave
• Friendly work environment and strong employee relations

We're Hiring: Customer Service – Thailand Speaker

Location: Yogyakarta, Indonesia (Full WFO)

Department: Customer Experience / Operations

Reports to: Customer Service Supervisor / Team Leader

About the Role

Are you fluent in Thai and passionate about helping others? Join our team as a Customer Service Representative supporting Thai-speaking users. You'll be the voice of our brand, delivering friendly, professional assistance across phone, email, and chat channels.

Key Responsibilities

- Respond to inquiries, complaints, and requests from Thai customers with professionalism and empathy

- Provide accurate information about products, services, and company policies

- Follow up on customer cases to ensure resolution

- Collaborate with internal teams (technical, logistics, billing) to solve customer issues

- Maintain detailed records of customer interactions in our CRM system

- Uphold service quality standards based on KPIs

- Share insights on recurring customer issues or trends

- Participate in customer service training and skill development programs

What We're Looking For

- Fluent in Thai (spoken and written) — native speaker or equivalent

- Strong communication skills in English and/or Indonesian

- Minimum 1 year of customer service experience (preferably with Thai market exposure)

- Ability to multitask and perform under pressure

- Familiarity with CRM systems and digital communication tools

- Positive attitude, high empathy, and a solution-oriented mindset

Working Hours

Shifting schedule based on operational needs, including weekends and public holidays.

Ready to make a difference for Thai customers?

Apply now and be part of a team that values care, connection, and customer satisfaction.

คุณสมบัติ

-เพศหญิง อายุ 23-30 ปี

-มีใจรักงานบริการ และ มีทักษะการสื่อสารดี

-ขยัน อดทน มีความรับผิดชอบ

-สามารถจัดการแก้ปัญหาเฉพาะหน้าได้

-สามารถจัดสรรเวลาทำงานตามกะได้ และปฏิบัติงานวันเสาร์-อาทิตย์หรือวันหยุดนักขัตฤกษ์ได้

-สามารถสื่อสารภาษาอังกฤษได้

-มีความสามารถด้านการใช้งานโปรแกรมคอมพิวเตอร์พื้นฐาน

ประเภทของงาน: งานประจำ

ชำระเงิน: ฿15, ฿20,000.00 ต่อเดือน

สถานที่ทำงาน: ตัวต่อตัว

About the role

We are seeking a talented Customer Service professional to join our team at International Metal & Jewelry Co., Ltd. in Mueang Lamphun, Lamphun. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be on ensuring customer satisfaction, resolving inquiries, and contributing to the overall success of our client and sales administration operations.

What you'll be doing

1. Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
2. Assist customers with product information, order placement, and order tracking
3. Handle customer complaints and concerns, and work to resolve issues to the customer's satisfaction
4. Maintain accurate customer records and update customer information as needed
5. Collaborate with other departments to ensure seamless customer experiences
6. Contribute to the continuous improvement of customer service processes and procedures
7. Provide administrative support to the sales team as needed

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
2. Strong problem-solving and decision-making skills to handle customer inquiries and concerns
3. Attention to detail and the ability to maintain accurate records and data
4. Familiarity with customer service best practices and a commitment to delivering exceptional customer experiences
5. Proficiency in relevant software and technologies used in a customer service environment
6. Previous experience in a customer service or client-facing role, preferably within the administration and office support industry

What we offer

At International Metal & Jewelry Co., Ltd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Generous paid time off and holiday leave
2. Opportunities for career development and advancement
3. A collaborative and inclusive company culture

About us

International Metal & Jewelry Co., Ltd. is a leading provider of high-quality metal and jewelry products. Established over 20 years ago, we have a strong reputation for innovation, quality, and exceptional customer service. Our team of dedicated professionals work tirelessly to deliver the best possible solutions to our clients, and we are committed to fostering a diverse and inclusive workplace.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.