4 Management Analyst jobs in Thailand
Service Desk Supervisor and Data Analysis
Bangkok, Bangkok
Vontier
Posted 2 days ago
Job Viewed
Job Description
Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
0
Business Analyst, Tech Business Management
Bangkok, Bangkok
LSEG (London Stock Exchange Group)
Posted today
Job Viewed
Job Description
The Infrastructure and Cloud team is responsible for provision of technology services necessary to sustain the demands of a dynamic, faced paced large-cap global business. The I&C group is embarking on a journey of significant technology transformation to meet demands of the LSEG business with a budget of ~ £390M per annum.
This level of size and scale brings significant complexity, challenges, and opportunities to optimize the performance of our I&C business. We need the support of 2 Business Analysts in the Technology Business Management Effectiveness team to analyze and develop reporting capabilities necessary to optimize the Infrastructure & Cloud technology business.
In this role, you will analyze a variety of data sources relevant to the business using a diverse set of tools and methods. You will develop and analyze a range of rich datasets to assess current levels of business performance and identify opportunities to enhance our business.
Key areas of focus initially are organizational effectiveness, knowledge management, vendor performance, technology effectiveness (compute, storage, network, Cloud), time booking activities, and I&C meeting cadence. You will help interpret the drivers behind the most influential factors relevant to the performance of the I&C business, and support realization of opportunities to bolster the business through strong partnerships and stakeholder engagement.
We offer an opportunity to develop your career through close proximity to the exciting, fast-paced I&C business, support and lead a journey of technology transformation, and work with industry leading technology experts. You will become an authority in the I&C technology business through analysis of rich data sets, and will subsequently play a key role in informing strategic initiatives to keep our business strong and healthy for the future.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice
.
This level of size and scale brings significant complexity, challenges, and opportunities to optimize the performance of our I&C business. We need the support of 2 Business Analysts in the Technology Business Management Effectiveness team to analyze and develop reporting capabilities necessary to optimize the Infrastructure & Cloud technology business.
In this role, you will analyze a variety of data sources relevant to the business using a diverse set of tools and methods. You will develop and analyze a range of rich datasets to assess current levels of business performance and identify opportunities to enhance our business.
Key areas of focus initially are organizational effectiveness, knowledge management, vendor performance, technology effectiveness (compute, storage, network, Cloud), time booking activities, and I&C meeting cadence. You will help interpret the drivers behind the most influential factors relevant to the performance of the I&C business, and support realization of opportunities to bolster the business through strong partnerships and stakeholder engagement.
We offer an opportunity to develop your career through close proximity to the exciting, fast-paced I&C business, support and lead a journey of technology transformation, and work with industry leading technology experts. You will become an authority in the I&C technology business through analysis of rich data sets, and will subsequently play a key role in informing strategic initiatives to keep our business strong and healthy for the future.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice
.
This advertiser has chosen not to accept applicants from your region.
1
Analyst, Key Account Management-emerging Brand
Bangkok, Bangkok
Lazada (Thailand) Co., Ltd.
Posted today
Job Viewed
Job Description
You must be a team player and demonstrate a passion for work
**Portfolio Management**:
Establishing strong relations with Brands and supporting their performance, as their business advisor and main contact point and ensuring ambitious revenue growth
Developing understanding of assigned category dynamics in the market, spotting trends and support category manager to develop assortment planning to grow brand portfolio on Lazada
Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business
**Business Planning**:
Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth
Suggesting on campaign planning and organizing the implementation to drive a successful result while ensuring that Lazada has the assortment and best prices in the market by leveraging on competitive intelligence.
Collaborating cross functionally with local team including campaigns, operations, marketing to deliver campaign activation allowing Lazada to offer the best customer experience.
Constantly be prepared to learn new skill sets and be on the forefront of e-commerce knowledge development, and coach sellers to adopt new tools and features to drive customer engagement and retention.
**Requirements/Qualifications(must have)**: -Bachelor s degree in business administration, marketing and economics or related fields.
Minimum 1 year of work experience, preferably in key account management, category management, marketing campaign is preferred.
Proven experience in business development successes and strategic project management with demonstrated ability to drive successful outcomes is a must
Strong understanding of e-commerce business models and dynamics is a plus
Exceptional strategic thinking and analytical skills, with the ability to generate insights based on data analytics and translate complex concepts into actionable plans
Passionate for multiple simultaneous projects, creative flow and high attention to detail
Excellent communication both Thai and English and interpersonal skills, with the ability to influence and effectively engage stakeholders at all levels.
Adaptable and proactive, thriving in a fast-paced and dynamic environment.
A resilient problem-solver with proven leadership qualities
Strong ownership and attention to details
High proficiency in using Microsoft Word, Excel and PowerPoint.
**Requirements/Qualifications(good to have)**:
**Portfolio Management**:
Establishing strong relations with Brands and supporting their performance, as their business advisor and main contact point and ensuring ambitious revenue growth
Developing understanding of assigned category dynamics in the market, spotting trends and support category manager to develop assortment planning to grow brand portfolio on Lazada
Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business
**Business Planning**:
Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth
Suggesting on campaign planning and organizing the implementation to drive a successful result while ensuring that Lazada has the assortment and best prices in the market by leveraging on competitive intelligence.
Collaborating cross functionally with local team including campaigns, operations, marketing to deliver campaign activation allowing Lazada to offer the best customer experience.
Constantly be prepared to learn new skill sets and be on the forefront of e-commerce knowledge development, and coach sellers to adopt new tools and features to drive customer engagement and retention.
**Requirements/Qualifications(must have)**: -Bachelor s degree in business administration, marketing and economics or related fields.
Minimum 1 year of work experience, preferably in key account management, category management, marketing campaign is preferred.
Proven experience in business development successes and strategic project management with demonstrated ability to drive successful outcomes is a must
Strong understanding of e-commerce business models and dynamics is a plus
Exceptional strategic thinking and analytical skills, with the ability to generate insights based on data analytics and translate complex concepts into actionable plans
Passionate for multiple simultaneous projects, creative flow and high attention to detail
Excellent communication both Thai and English and interpersonal skills, with the ability to influence and effectively engage stakeholders at all levels.
Adaptable and proactive, thriving in a fast-paced and dynamic environment.
A resilient problem-solver with proven leadership qualities
Strong ownership and attention to details
High proficiency in using Microsoft Word, Excel and PowerPoint.
**Requirements/Qualifications(good to have)**:
This advertiser has chosen not to accept applicants from your region.
2
Associate Analyst, Account Management Launch Graduate Program 2026 - Bangkok, Thailand
Mastercard
Posted 2 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Analyst, Account Management Launch Graduate Program 2026 - Bangkok, Thailand
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.
Job Description:
- Partner cooperatively in a team environment to support evolution of a wide array of programs across Mastercard business
- Liaise with global customer base to identify opportunities to improve current programs and develop understanding of customer needs
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
- Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, supporting risk mitigation for our third parties
- Communicate across key stakeholders to out into place action plans to address vulnerabilities and weaknesses
- Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices
- Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Analytical, investigative and problem-solving skills
- Strategic thinker with ability to derive and translate data analytics to meet business goals
- Sound written and verbal communication skills
- Project management skills, highly organized with strong attention to detail
- Must be able to work independently in developing and mapping out solutions
- Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
- Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
- Experience with Tableau, Domo, or other comparable business intelligence tools
- Understanding of risk management disciplines
- Currently enrolled in a bachelor's or accelerated master's program graduating between Dec 2025 - June 2026.
- Able to start work on 6 July 2026 (Start dates are fixed)
- You possess the right to work in Thailand, and do not require work visa sponsorship
Languages:
- English required
- Local office language (Thai)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Analyst, Account Management Launch Graduate Program 2026 - Bangkok, Thailand
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.
Job Description:
- Partner cooperatively in a team environment to support evolution of a wide array of programs across Mastercard business
- Liaise with global customer base to identify opportunities to improve current programs and develop understanding of customer needs
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
- Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, supporting risk mitigation for our third parties
- Communicate across key stakeholders to out into place action plans to address vulnerabilities and weaknesses
- Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices
- Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Analytical, investigative and problem-solving skills
- Strategic thinker with ability to derive and translate data analytics to meet business goals
- Sound written and verbal communication skills
- Project management skills, highly organized with strong attention to detail
- Must be able to work independently in developing and mapping out solutions
- Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
- Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
- Experience with Tableau, Domo, or other comparable business intelligence tools
- Understanding of risk management disciplines
- Currently enrolled in a bachelor's or accelerated master's program graduating between Dec 2025 - June 2026.
- Able to start work on 6 July 2026 (Start dates are fixed)
- You possess the right to work in Thailand, and do not require work visa sponsorship
Languages:
- English required
- Local office language (Thai)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
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