13 Management Assistant jobs in Thailand

Assistant HR Manager - Recruitment & Management

บริษัท ดิจิเซิร์ฟ คอร์ปอเรชั่น จำกัด

สมัครงานทันที

ธุรกิจบริการ

วันนี้

คุณสมบัติพื้นฐาน

งานประจำ

2 - 3 ปี

ปริญญาตรีหรือสูงกว่า

25,000 - 30,000 baht/เดือน

หน้าที่และความรับผิดชอบ
- Design and update job descriptions.
- Prepare and distribute assignments and numerical, language, and logical reasoning tests.
- Participate in job fairs and host in-house recruitment events.
- Coordinate HR projects. (meetings, surveys, etc)

คุณสมบัติ
- Degree in Human Resources or related field.
- Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position At least 2-years.
- Thai nationality, Male, Female, 25 - 35 years old.
- Fast computer typing skills. (MS Office, in particular)
- Hands-on experience with an HRMS.
- Familiarity with ATS software and resume databases.
- Basic knowledge of labor laws.
- Excellent organizational skills.
- Strong communications skills both in English and Thai.

สวัสดิการ
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ

ที่อยู่

136/5 ถนนพระยาสุเรนทร์ แขวงบางชัน เขตคลองสามวา กรุงเทพมหานคร 10510

ชื่อผู้ติดต่อโทรศัพท์



เว็ปไซต์

บริษัท ดิจิเซิร์ฟ คอร์ปอเรชั่น จำกัด

เกี่ยวกับบริษัท

We are a team from diverse backgrounds with a range of skills, joining in a common belief: how to become the best digital contact center. We’re excited by the fact that the digital solution makes customers happier. The market always wanted productivity but we no longer able to deny that customer experience is now deeply integrated with technology.

Assistant HR Manager - Recruitment & Management

บริษัท ดิจิเซิร์ฟ คอร์ปอเรชั่น จำกัด

สมัครงานทันที

ธุรกิจบริการ

วันนี้

คุณสมบัติพื้นฐาน

งานประจำ

2 - 3 ปี

ปริญญาตรีหรือสูงกว่า

25,000 - 30,000 baht/เดือน

หน้าที่และความรับผิดชอบ
- Design and update job descriptions.
- Prepare and distribute assignments and numerical, language, and logical reasoning tests.
- Participate in job fairs and host in-house recruitment events.
- Coordinate HR projects. (meetings, surveys, etc)

คุณสมบัติ
- Degree in Human Resources or related field.
- Proven experience as an HR Assistant, Staff Assistant, or relevant human resources/administrative position At least 2-years.
- Thai nationality, Male, Female, 25 - 35 years old.
- Fast computer typing skills. (MS Office, in particular)
- Hands-on experience with an HRMS.
- Familiarity with ATS software and resume databases.
- Basic knowledge of labor laws.
- Excellent organizational skills.
- Strong communications skills both in English and Thai.

สวัสดิการ
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ

ที่อยู่

136/5 ถนนพระยาสุเรนทร์ แขวงบางชัน เขตคลองสามวา กรุงเทพมหานคร 10510

ชื่อผู้ติดต่อโทรศัพท์



เว็ปไซต์

บริษัท ดิจิเซิร์ฟ คอร์ปอเรชั่น จำกัด

เกี่ยวกับบริษัท

We are a team from diverse backgrounds with a range of skills, joining in a common belief: how to become the best digital contact center. We’re excited by the fact that the digital solution makes customers happier. The market always wanted productivity but we no longer able to deny that customer experience is now deeply integrated with technology.

Hybrid Working ( WFA 2 วัน เข้าออฟฟิศ 3 วัน).
Experience in IT Enterprise Project.
PMO Specialist.
PMO Specialist provides deep domain expertise in the core project execution methodologies: Project Management; including but not limited to, Planning, Collaborating with Internal and External Stakeholders and Risk Management for all related IT Infrastructure projects. PMO keeps documentation on projects and offers direction and key metrics in the execution of the projects under its governance.
The role is comprehensively responsible for pre-project, initiation, execution, documentation, closeout with lessons learned to the implementation of projects within the organization. In addition, the PMO Specialist will manage all the processes smoothly, create jobs to be done and ensure that they are followed and achieved on time.

**Responsibilities / Scope of Works**:
Design projects including set goals/target, scope, plan, methodology, tasks, risks & issues, mitigation and deliverables to ensure the success of each project.
Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, quality, resource capacity and deadlines.
Manage dependencies and proposing resolutions.
Identify emerging risks and develop mitigating actions.
Escalate risks and issues to relevant stakeholders.
Provide challenge / Review of Deliverables prior to submission to Management and Project Group.
Deal with issues and risks escalated by Project Managers, Partners and workstream leads.
Identify potential challenges before they materialize.

**Prepare accurately & effective documents for entire projects**: Proposal/Pitching, Memo, Deliverables, Report, etc.
Conduct research and analysis to collect required data and information, as well as analyze findings and prepare research reports.
Designing, developing and deploying modular cloud-based systems. Experience with CI/CD systems, SysOps. Azure, AWS, and GCP certifications preferred.
Perform other related tasks related to project and team execution as per assigned.

**Qualifications**:
At least Bachelor s degree with an outstanding record of academic achievement.
PMP designation preferred, but not required.
Proactive, efficient, inquisitive, solution and delivery-oriented mindset with a love of details and solving problems.
Ability to engage IT teams and all working team members to deliver projects and ability to work effectively with people at all levels in an organization.
Logical thinker, analytical capability in analyzing alternate scenarios, communicating and proposing solutions.
Excellent verbal and written language skills and communication skills in Thai and English.
Minimum 3 years of overall experiences out of which at least 1 year of experience in Enterprise Project work.
Flexible personality and comfortable with dynamic situations and able to respond fast and effectively.
Extensive experience in using PMO Tools (e.g., Asana, Kissflow, Airtable, Microsoft 365).
Coachable, enjoy learning and setting high standards.
Hybrid Working (WFA 2 วัน / เข้าออฟฟิศ 3 วัน).
Co working Space.
ฟิตเนต.
ประกันสังคม / ประกันสุขภาพ / ประกันชีวิต / ประกันอุบัติเหตุ.
กองทุนสำรองเลี้ยงชีพ.
โบนัสประจำปี.
วันลาพักร้อน เมื่อผ่านทดลองงาน.
วันหยุดพิเศษในเดือนเกิด.
ตรวจสุขภาพประจำปี.
เงินช่วยเหลือสมรส / เงินช่วยเหลือฌาปนกิจ.
การเดินทาง

**BTS**: สถานีพหลโยธิน24, ห้าแยกลาดพร้าว

**MRT**: สถานีพหลโยธิน
บริการเรียกรถบริเวณผ่าน App MuvMi.
ติดตามข่าวสารจาก SC ASSET ได้ที่.

**Job skills required**: Project Management, Management, English, Thai, Research

Independently lead planning and govern delivery of GIS projects from Project formulation and Budgeting Phase, Project initiation Phase, Implementation phase and Operationalization Phase.
Project Formulation and Budgeting.
Facilitate workshops with multiple stakeholders to gather, analyse and document requirements.
Work with stakeholders to finalise business requirements documentation, craft RFP specifications, evaluation criteria.
Conduct RFP/RFI to identify products and services, perform GIS department project annual budgeting.
Lead/Manage Request for Proposal process with vendors ensuring adherence to the Bank s procurement standards and guidelines.
Lead/Manage RFP evaluation and seeking approval from PSC for final recommended product/vendor.
Participate in negotiation of contract and contract changes, coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract, Facilitate finalization of contract between vendor, business users, legal team and sourcing team.
Work with business stakeholders to seek budget approval based on outcome of the RFP.
Project Implementation.
Enforce high standards of quality, accuracy and consistency in all project activities, project documentation, logs, trackers and reporting materials.
Ensure project timeline is adhered.
Manage/Track project issues, risks to closure.
Escalate issues, risks to relevant stakeholders in advance ensuring effective mitigation plans and actions for successful and on time project completion.
Ensure completeness in services being delivered by the vendor.
Alignment of project governance with UOB project delivery standards whenever applicable.
Anticipate project needs and make recommendations. Act as a central point of contact for business and technical issues and interfaces with interested parties across the Company to ensure programme/project success.
Plan and execute change management activities and communications required.
Implement and maintain processes for reporting progress from the various GIS teams to programme/project steering committees.
Prepare and deliver reporting materials for programme and project governance forums ensuring timeliness, accuracy and relevance of data.
Track/budget project budget information, planned vs actual spend.
Degree in Computing or related discipline to support job requirements.
At least 8 years of experience in Programme/Project management under a Project Delivery/PMO function.
Past experience in project management, business analysis in the area of Information and Cyber Security, overseeing implementation of Information and Cyber Security solutions, capabilities and service models/processes.
Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently.
Adaptable and comfortable working in a dynamic environment.
Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g. RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).
Strong client management and interaction experience.
Strong persuasion and negotiation skills including conflict resolution skills.
Strong analytical and critical thinking skills, meticulous with attention to details.
Ability to identify and improve on work & process inefficiencies.
Pro-efficient in MS Project, Confluence, JIRA.
Pro-efficient with SDLC, AGILE methodologies.

**Pro-efficient in the following would be an advantage**:
MS Sharepoint/HTML will be an advantage.
Soft Skills.
Good organization skill, able to multi-task and work under pressure.
Adaptable and comfortable working in a dynamic environment.
Excellent time management and is able to prioritize work.
Strong analytical and critical thinking skills, and meticulous with attention to details.
Team player, able to work independently or in a team with mínimal supervision.
Good communication, writing and presentation skill.
Good stakeholder engagement and vendor management skills.
Seniority Level.
Mid-Senior level.
Industry.
Banking.
Financial Services.
Employment Type.
Full-time.
Job Functions.
Information Technology.
Business Development.
Project Management.
Skills.
Project Management Office (PMO).
Project Delivery.
Thinking Skills.
Project Initiation.
Critical Thinking.
Stakeholder Engagement.
Facilitation.
Request for Proposal (RFP).
Product Requirements.
Conflict Resolution.
**Job skills required**: Procurement, Negotiation, GIS
**Job skills preferred**: Project Management, Legal, Coordinate

**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** Pattaya Marriott Resort and Spa, 64 Moo 1, Pattaya City Chonburi, Thailand, Thailand, 20250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assist in any administration, receptionist duties.
20+ Nationalities, Flexible working hours.
International Software House, MRT Queen Sirikit.
We are looking for a Receptionist and Administrative Assistant who is responsible for the efficient functioning of an office through a range of reception and administration duties.
We need an energetic professional who is experienced in handling a wide range of administrative and executive support-related tasks. Well organized, flexible, and enjoy the administrative challenges of supporting an office of diverse people.
Receptionist.
Receive and greet all visitors in a professional manner.
Provide front desk type reception duties for the office which includes handling of all phone calls and manage customers timely and professionally.
Administration.
Point person for maintenance, mailing, shipping, supplies, equipment, and bills.
Ordering office supplies and IT equipment.
Organize messengers for delivery and pick up.
Collect and distribute all incoming mail and courier items.
Assist in the coordination of company functions/events and weekly lunch.
Assist in any administration duties as and when required.
Archive Company s documents.
Proven administrative experience.
Knowledge of office management responsibilities, systems and procedures.
Good time management skills and ability to multitask and prioritize work.
Good English, both oral and written.
Good communication skills.

**Good computer skills**: Google Suite and Microsoft Office.
Open minded, Friendly personality and Can do attitude.
Attention to detail.
10(15) days annual paid vacation.
Flexible working hours.
Hybrid Working Policy.
Health insurance.
Life insurance.
Provident Fund.
Free Lunch every Tuesday & Thursday.
Learning Support.
Grade A Office in the heart of Bangkok, directly connect with MRT Queen Sirikit Station.
International work environment with over 20 different nationalities in the team.
Working with a wide and interesting portfolio of clients in SEA and globally.
Help with the international relocation, VISA and work permit process from start to finish where needed.
Opportunity to visit events and conferences.
Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

**Job skills required**: Management, English, Microsoft Office, Good Communication Skills

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Bangkok Marriott Hotel Sukhumvit, 2 Sukhumvit Soi 57, Bangkok, Bangkok, Thailand, 10110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Administrative
**Location** The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations and Budgets**
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to verify adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Verifies all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Human Resources Activities**
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
- Schedules employees to business demands and for tracks employee time and attendance.
- Verifies employees understand expectations and parameters.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Observes service behaviors of employees and provides feedback to individuals.
- Verifies employee recognition is taking place on all shifts.
- Participates in an on-going employee recognition program.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
**Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Understands the brand's service culture.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.