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Job Title:
Operations Manager

Company:
First Class Innovation Co., Ltd.

Location:
Bangkok (Head Office)

Reports To:
Head of Modern Trade

Position Overview

The
Operations Manager
plays a vital role in ensuring that all operational functions of
First Class Innovation (FCI)
run efficiently and effectively. This position oversees daily business operations, manages cross-functional coordination between warehouse, procurement, supply chain, and support teams, and ensures smooth processes that align with the company's business goals and RACE values (Result-Oriented, Agile, Creative, Enjoyable).

The role requires strong leadership, process optimisation skills, and hands-on experience in managing people, systems, and resources to achieve operational excellence.

Key Responsibilities

1. Operations Management

• Oversee day-to-day operations to ensure smooth business execution and timely delivery across departments.
• Develop, implement, and monitor operational policies, SOPs, and KPIs to enhance productivity and quality standards.
• Coordinate with supply chain, logistics, and warehouse teams to optimize flow, inventory, and service levels.
• Monitor and improve operational efficiency, cost control, and resource utilization.

2. People & Performance Management

• Lead, coach, and develop the operations team to achieve departmental and company goals.
• Foster collaboration between internal teams (Procurement, Warehouse, Quality Control, and Admin).
• Ensure team performance aligns with company culture and RACE values.

3. Strategic & Process Improvement

• Identify operational gaps and recommend data-driven improvements.
• Collaborate with the Head of Modern Trade and the management team to implement strategies that support company growth and scalability.
• Lead special projects such as system upgrades, process automation, and facility improvement initiatives.

4. Compliance & Quality Control

• Ensure all operations comply with company standards, safety regulations, and legal requirements.
• Oversee audits, risk management, and corrective action planning.

5. Budget & Reporting

• Manage the operations budget effectively to meet business objectives.
• Prepare regular performance reports, dashboards, and cost analyses for management review.

Qualifications

• Bachelor's degree or higher in
  Business Administration, Operations Management, Supply Chain, or a related field.
• Minimum
  5–8 years
  of experience in operations, logistics, or supply chain management; experience in FMCG, health, or beauty industries is a plus.
• Proven experience in leading teams, process optimization, and cross-functional coordination.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent communication and leadership capabilities.
• Proficiency in Microsoft Office and familiarity with ERP systems.

Key Responsibilities:

• Oversee overall restaurant operations to ensure smooth daily performance across all branches.
• Set and monitor daily, weekly, and monthly sales targets, and develop strategies to achieve business goals.
• Maintain and enforce QSC (Quality, Service, and Cleanliness) standards to ensure consistent guest satisfaction.
• Manage and allocate manpower effectively according to the manpower plan and master roster of each branch.
• Control operational costs, including COGS (Cost of Goods Sold) and COL (Cost of Labor), to optimize profitability.
• Collaborate and coordinate with other departments (e.g., Marketing, HR, Finance, Supply Chain) to support operational needs.
• Identify process improvements and implement best practices to enhance efficiency and service quality.
• Participate in organizational projects or special assignments as required.

Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 5-7 years of experience in restaurant or food service operations management.
• Strong leadership, problem-solving, and team management skills.
• In-depth knowledge of restaurant P&L management, budgeting, and cost control.
• Excellent communication, interpersonal, and organizational abilities.
• Ability to work effectively in a fast-paced and dynamic environment.

Job Title: Operations Manager-APAC

Department: Operations

Reports To: Managing Director-APAC

Direct Reports: N/A

……….………

We are in the business for good.

We are seeking a proactive and results-driven Operations Manager to oversee the day-to-day operations of our staffing and IT services business. This role will play a key part in driving operational excellence, enhancing efficiency, supporting cross-functional collaboration, and ensuring consistent service delivery to clients and internal teams within APAC.

Key Responsibilities:

Standard Operating Procedures (SOPs) & Methods Management

• Lead the development, implementation, and regular review of SOPs to ensure clear, consistent processes across all departments.
• Maintain documentation and ensure teams follow approved methods and best practices.
• Promote process discipline and continuous improvement.

Operational Excellence

• Identify and implement process improvements and automation to boost efficiency.
• Recommend, influence, support and drive the implementation of tools or platforms that support operational improvement and scalability.
• Ensure smooth daily operations that contribute to a positive employee and client experience.
• Proactively address and resolve operational issues.

Contracts Management & Compliance

• Act as the focal point between local business teams and the Global Legal department to initiate, facilitate, and execute all core commercial agreements, including MSAs, NDAs, vendor contracts, and other critical legal documentation.
• Participate in
  client and partner meetings
  to represent operational interests during contract discussions and negotiation cycles, ensuring contractual terms are operationally feasible and aligned with regional business strategy.

Compliance, Risk & Quality Management

• Ensure business operations comply with internal policies, client requirements, and relevant laws/regulations.
• Work closely with leadership to identify and mitigate operational risks.
• Establish and maintain quality standards, perform internal reviews, and lead corrective action when needed. This would include the execution of ISO processes, audits, etc.

Performance Monitoring & Reporting

• Track key operational metrics (KPIs) and generate regular reports with insights for leadership.
• Support data-driven decision-making and resource allocation, including partnership with the MD to work out KPIs that drive the execution of strategies across functions.

Cross-Functional Collaboration

• Work closely with Sales, Recruitment, IT, Finance, and HR teams to ensure effective communication and aligned execution.
• Facilitate coordination between technical and business teams.

Qualifications:

• Bachelor's degree in Business Administration, Operations, or a related field.
• 8+ years in an operations role, preferably within staffing, IT services, or Business Process Outsourcing environment.
• Strong knowledge of
  process management, compliance, risk control, and quality assurance
• Strong understanding of IT service delivery, process management, and cross-functional collaboration.

Skills & Competencies:

• Strong leadership and communication skills
  – able to lead cross-functional teams, clearly communicate expectations, and drive alignment across departments.
• Exceptional organizational abilities
  – capable of managing multiple priorities, workflows, and deadlines in a fast-paced environment.
• Strategic problem-solving mindset
  – proactive in identifying issues, analyzing root causes, and implementing practical, effective solutions.
• Collaborative and team-oriented
  – skilled at working with diverse internal teams (e.g., HR, IT, Sales, Finance) and external partners or clients.
• Detail-oriented and process-driven
  – focused on accuracy, consistency, and continuous improvement in all operational activities.
• Resilient and adaptable
  – able to remain effective under pressure and adjust quickly to changing business needs.
• Proficient in English – reading, writing, negotiating
  .

Why Join Us:

• Be part of a growing company offering staffing and IT solutions to a wide range of clients
• Opportunity to contribute to impactful events that directly influence business development and client engagement
• Competitive salary with performance-based incentives
• Comprehensive benefits package, including
• Competitive base salary
• Health & Life insurance coverage (IPD&OPD)
• Dental coverage
• Working with an international team of true experts in quality and technical operations recruitment
• Flexible working environment with opportunities for professional growth.

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.

Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.

Visit to learn more.

【Job Responsibilities】
【Job Requirements】
About JD STAR Graduate Program

The JD STAR Program, launched by in 2015, is an annual recruitment initiative targeting fresh graduates from top universities worldwide. This program aims to nurture talent by placing highpotential graduates in roles that support 's fast growing business and empowering them through extensive training and coaching. As a dedicated career development platform for sustained growth, it is tailored for graduates seeking professional advancement and career achievements.

Job Responsibilities

• Basic Operation Support: Responsible for the daily data collation of the business industry sales group, and provide effective support for team decisionmaking through accurate data processing.

• Collaborative processing of aftersales issues: Follow up aftersales consultation throughout the process, promptly feedback the progress and results to customers, collect customers' opinions and suggestions on the aftersales process, and promote the continuous optimization and upgrading of the aftersales system.

• Coordinate and follow up on fulfillment issues: Realtime monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time.

Job Requirements

• Undergraduate students or above, majoring in logistics management, ecommerce, international trade, marketing and other related majors are preferred.

• Proficient in local language and Chinese, with excellent listening, speaking, reading and writing skills.

• Proficient in using Excel, Word, PPT and other office software.

• Possess excellent communication and coordination, problemsolving skills and teamwork spirit, and be able to adapt to a fastpaced work environment.

【About 】

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, is China's largest retailer by revenue. In 2023, reported revenues of US$152.8 billion and served approximately 600 million active customers.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

【JINGDONG Industrials International】

JINGDONG Industrials offers industrial supply chain technology and services, ensuring fast, precise ordering and cost-effective delivery supported by cutting-edge digital solutions. Serving over 7,000 key accounts and 8 million SME customers across China, JD Industrials also provides MRO supply chain solutions to support its global operations.

Responsibilities

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
• Monitor costs and losses incurred by managing team's contribution to the greater Customer Experience budget.
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team's strategy and the needs of the customer.
• Navigating the team to ever changing landscape of the business by comminicating and manage change.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Excellent understanding of contact centre operation
• Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
• Organizational and time management skills
• Effective facilitation skills in client and staff meetings
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Our client specializes in providing top-tier logistics support and is seeking an experienced Warehouse & Logistics Manager to oversee safe, efficient, and compliant warehouse operations.

Key Responsibilities:

• Overseeing the safe handling, storage, and transportation of goods in compliance with regulatory standards.
• Ensuring compliance with safety data sheets (SDS), labeling requirements, and other relevant regulations.
• Staying abreast of safety regulations and industry best practices related to product storage and transportation.
• Developing and implementing comprehensive safety policies and procedures for the warehouse.
• Conducting regular safety audits and training programs to maintain a secure work environment.
• Utilizing warehousing experience to optimize storage, distribution, and logistics processes.
• Implementing efficient inventory management practices to minimize losses and enhance accuracy.
• Collaborating with cross-functional teams to coordinate and streamline warehouse activities.
• Leading and managing a team of warehouse personnel, guiding safety and operational protocols.
• Fostering a positive work culture that prioritizes safety, teamwork, and continuous improvement.
• Conducting regular performance evaluations and training to enhance team capabilities.
• Maintaining open communication channels with internal departments, suppliers, and regulatory agencies.
• Addressing and resolving issues or concerns related to warehouse operations promptly.
• Collaborating with procurement, logistics, and quality assurance teams to ensure seamless operations.

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• At least 7–10 years of experience in warehouse management or logistics roles within logistics service providers or chemical manufacturing.
• Strong leadership and management skills to oversee and motivate warehouse staff.
• Demonstrated commitment to safety and knowledge of warehouse safety regulations and procedures.
• Understanding of relevant regulations and compliance standards, such as OSHA requirements.
• Knowledge of chemical hazards and classification, segregation, and compatibility rules.
• Strong problem-solving skills to address issues related to efficiency, safety, and productivity.
• Adaptability and ability to manage changing priorities effectively.
• Good command of English, both written and spoken.

At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.

DESCRIPTION OF THE POSITION

Position:  Operations Manager

Location:  Thailand_Bangkok Center((BKK)

Reporting to: Center Manager

Subordinates: Supervisors, Agents

Requirements:

Qualifications:

· Bachelor's degree or above in management or related subjects.

Experiences:

· More than 3 years working experience, including 1 year in management

Skills and abilities:

· Fluency in French and English is mandatory; Thai is native language; other foreign language is a plus

· Excellent communication and interpersonal skills

· Able to establish and maintain effective relationships with team members and customers

· Demonstrable skill in independent problem-solving

· Self-motivated, patient, and professional

· Strong sense of responsibility and ability to work well under pressure

· Experience of managing in a collaborative team environment, delegating workloads and authorities

· Knowledge of customer service techniques and principles

Responsibilities:

· Developing, coordinating, and implementing first-class application processing services

· The achievement of all client-led Service Level Agreements

· Directly leading, developing, motivating, coaching, managing, and organizing teams of Supervisor and Customer Service Agents

· The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's SLA

· Maximizing productive efficiency within the company and improving on our current delivery and reporting processes

· Ensuring the quality of customer service

· Ensuring appropriate communication channels exist between the staff and customers

· Keeping customers information confidential

· Report to high management

· Providing feedback and implementing strategies to increase sales

· Main person in charge of daily communications with the clients

· Responsible to drive annual KPI (KPl to yearly assess performance)

· Support other positions when needed

· Together with any other duties and responsibilities as may be designated by the company from time to time

· Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs other business

· etc.

ISO duties

· Participate security related trainings

· Attend ISMS Management Review Meetings

· Participate and provide necessary support for the security internal audit

· Within the scope supervised by this position

· Implement and maintain security related procedures

· Make sure the security related activities are assigned to designated employees.

· Make sure the security related requirements are well communicated and followed

· Report security incidents to security team and track the issues to closure

KPIs for the Role:

· Operations productivity and efficiency

· Sales target and continuous progress

· Employee, customer and client satisfaction

· Human resource development and skill improvement

· Overall communication with client, employees, and applicants

· Good attendance

· Help to control and reduce cost (SG&A)

Please read TLScontact Privacy Notice Recruits via this link

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Customer Service

·    Maintain inventory accuracy between Bollore & customer's WMS system

·    Data compilation & reconciliation related reports

·    Accurate monthly billings

·    Achieve & maintain consistent service specific key performance indicator

·    Provide good customer services at all times

·    Conduct regular cycle count or annual stock take

·    Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers

·    Lead key contact for customer in logistics related fields

·    Prompt reply for customers' queries

·    Proactive to implement customer specific improvement program

Operations

·    Oversees, plans, directs, supervises the entire function and all-related functionalities

·    Investigate root-cause of operation incidents and service failures, make recommendation to the Operations Manager / Management for improvements

·    Analyzes data and make recommendations to management on any changes that need to be implemented not limited to service charges, operational handling, and revision of specific clauses / provisions covered by service agreement

·    Constantly review and explore effective operational methods to achieve higher productivity in the area of responsibilities

·    Ensure the implementation of goals, objectives, policies, procedures and work standards for the operation of the program

·    Motivate staff involved with operations of the program to develop entrepreneurial & initiative ideas

·    Ensure the periodic maintenance is being carried out for Warehouse MHE

·    Maintain warehouse housekeeping & workplace safety

·    Managing the profitability of the appointed operations

Team Management

·    Ensure and monitor team compliance to the CEVA's Code of Conduct and Company's regulations

·    Ensure team understanding and implementation on CEVA's Value in daily work behaviors

·    Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

·    Plan and monitor team development together with HR Division

·    Ensure updated Job Description availability for the team by coordinating with HR Division

·    Ensure all changes in Department / Section communicated properly to the team

QHSE

·    Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

·    Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

·    Ensure the compliance with applicable legal requirements

Key Responsibilities:

• Manage sales in collaboration with the Operations Manager by setting daily sales targets and planning to achieve those goals.
• Monitor QSC standards to ensure product/service quality is consistent across all branches.
• Allocate manpower according to the manpower plan and master roster of each branch.
• Manage costs including COG (Cost of Goods Sold) and COL (Cost of Labor).
• Oversee general operations, communicate and coordinate with other support departments.
• Perform other duties or participate in projects as assigned to support the organization's objectives.

Requirements:

• 3–5+ years of experience in restaurant operations management.
• Proven leadership and team management skills.
• Strong understanding of restaurant P&L, budgeting, and cost control.
• Excellent organizational and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.