813 Management Self Service jobs in Thailand

• Manage reefer container preparation in conjunction with Locations, follow-up and execute the Trial & hyper care Reefer cargo and ensure that deviations and malfunctions are caught timelier and, fitting actions are taken to avoid any major deviations to Temperature readings.
• Monitor Maintenance & Repair performance by supplier, equipment type, activity, and take actions to manage expenses.
• Fine-tune Equipment/customer/commodity mix to improve reefer business and company service profitability.
• Set maintenance plan & repair policy by country based on equipment needs and vendor capabilities; in alignment with Trade Team Objective
• Ensure all process-related communication is handled in a timely manner and the issues requiring investigation are responded to, with root cause and concrete corrective action
• Resolve and follow up reefer container matters day to day with locations and concerned departments.
• Produce other marketing reports as assigned by trade manager.

Qualifications;

• Bachelor's degree in Engineering, Logistics, Supply Chain Management, or related field.
• Minimum 5 years of experience in the Operations of Reefer containers in the Shipping industry.
• Good command of both written and spoken English.
• Able to use MS Word, MS Excel, MS PowerPoint, and Power BI.

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Job Description

Performance Management

• Monitoring daily operations performance of our BPO.
• Analyzing performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.

Quality Assurance

• Managing and improving quality delivered by each contact centre, making sure that it's in line with the company's quality standards.
• Conducting quality assessments and calibrations with our BPOs.
• Monitoring the quality of services delivered by external contact centres, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.

Process, Training and Development

• Collaborating with contact centre partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhancing communication efficiency to ensure that all the information & processes are deployed in our centres, efficiently, and with high quality.
• Identifying key areas of improvement in our centres, collaborating with internal stakeholders to provide necessary training & guidance & support, and ensuring a consistent customer experience.

Qualifications:

• Native Chinese with a Bachelor's Degree.
• A minimum of 5 years in client relationship management or operations within a contact centre environment.
• Excellent communication skills in Mandarin and English are required (written, spoken, reading).
• Familiar with using Chinese social media tools like WeChat.
• Have a good understanding of the China market consumerism, behaviour, and culture.
• Job based in Bangkok, Thailand with up to 50% travel aboard.

Company overview:

Our client is a globally recognized producer of premium cake decorations and bakery products, catering to customers around the world. Driven by innovation, creativity, and a passion for quality, they lead the baking industry and collaborate with major retailers, bakeries, and foodservice partners internationally.

Job descriptions:

• Oversee and manage all key operational functions, including production, planning, maintenance, quality assurance, and logistics.
• Ensure smooth and efficient daily manufacturing operations, with a focus on production planning, optimal capacity usage, and timely order fulfillment.
• Lead and develop the production team, handling both professional and disciplinary responsibilities such as workforce planning, staff training, and performance evaluations.
• Drive continuous improvement initiatives, implementing lean manufacturing principles and optimizing factory processes for better efficiency.
• Ensure compliance with all food safety regulations (e.g., HACCP, IFS) and maintain adherence to internal hygiene and quality standards.
• Collaborate with technical and maintenance teams to monitor machinery performance and improve equipment reliability and uptime.
• Contribute to technical projects, including machinery upgrades, production line adjustments, and automation improvements.
• Establish and monitor KPIs to track production efficiency, cost control, and product quality performance.
• Work closely with cross-functional teams, including sales, procurement, product development, and senior leadership, to ensure operations are aligned with strategic business objectives.

Qualifications:

• Master's degree in Mechatronic Engineering, Food Technology, Mechanical Engineering, Industrial Engineering, Manufacturing Management, or a closely related discipline.
• Strong technical knowledge of food production equipment and manufacturing line operations.
• Extensive leadership experience in operations or production roles within the food industry, ideally in cake decoration or bakery product manufacturing.
• Practical experience with machinery, maintenance coordination, or process engineering is highly advantageous.
• Demonstrated track record in driving process optimization, reducing costs, and improving productivity.
• In-depth understanding of food safety standards, such as HACCP, IFS, or equivalent certifications.
• Excellent communication, leadership, and organizational abilities. TOEIC score of 700 or higher preferred.
• A strategic and analytical mindset, with a hands-on, solution-driven approach to problem-solving.
• Fluent in Thai and English

Working hour:

Monday - Saturday 8.00 a.m p.m.

Location:

Saraburi, Thailand

Contact person:

Ms.Jiratchaya - Consultant

Our client is a leading packaging solution company.

Job Description

The Operations Manager will spearhead daily operations, ensuring efficient production performance, quality, cost control, and safety. This role bridges strategic direction with hands-on execution across operational systems.

Key Responsibilities:

• Overseeing end-to-end plant operations, including production workflows, machinery maintenance, quality assurance, and materials logistics.
• Developing and enforcing Standard Operating Procedures (SOPs) that align with safety and environmental policies.
• Monitoring operational performance using metrics such as throughput, yield, waste ratio, on-time delivery, and cost per unit.
• Leading continuous improvement initiatives (e.g., Lean, Kaizen) to maximize operational excellence and reduce waste.
• Collaborating proactively with cross-functional teams.
• Managing vendor relationships and coordinating inbound raw materials, supply schedules, and inventory control.
• Training, coaching, and supervising frontline and mid-level production staff to build operational capabilities.
• Proposing and implementing capital improvement projects and technology solutions to elevate productivity.
• Ensuring compliance with regulatory standards across workplace safety, environmental practices, and labor laws.
• Preparing regular management reports, including production analysis, KPI dashboards, and operational forecasts.
• Fostering a culture rooted in operational excellence, sustainability, and team accountability.

Qualifications:

• Bachelor's degree in Engineering (Industrial, Mechanical, Chemical) or a related field.
• At least 5 years of experience in manufacturing operations, preferably in the paper, packaging, or FMCG sectors.
• Experience using ERP systems.
• Proven experience in process optimization, Lean/Six Sigma methodologies, or continuous improvement frameworks.
• Strong leadership and communication skills, capable of building high-performance teams.
• Analytical mindset with proficiency in operational data, budget control, and performance indicators.
• English proficiency required.

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities

• Developing and implementing business strategies and controlling budgets to achieve profitability.
• Analyzing financial performance and providing recommendations for efficiency improvement.
• Overseeing daily store operations and ensuring high service standards.
• Managing reservations, customer bookings, and event coordination.
• Handling HR, accounting, and marketing administration while ensuring legal compliance.
• Monitoring marketing campaigns and customer feedback to enhance services.
• Recruiting, training, and managing staff performance, discipline, and motivation.
• Controlling assets, equipment, supplies, and conducting regular inventory checks.

Qualifications

• Communicating fluently in English.
• Having at least 5 years of restaurant and bar management experience.
• Possessing strong knowledge of food, beverage, and alcohol products.
• Applying basic accounting knowledge and analyzing profit & loss.
• Using Microsoft Word, Excel, PowerPoint, and Google Drive proficiently.
• Demonstrating strong leadership and decision-making skills.

About Our Client

Our client is a well-established leader in the
food & beverage
industry, known for delivering high-quality and innovative packaging solutions to leading global and local brands. With a strong focus on operational excellence and sustainability, the company continues to invest in talent, technology, and process improvement to stay ahead in a highly competitive market.

Key Responsibilities

• Lead the end-to-end production operations, ensuring alignment with daily production plans and adherence to safety, quality, and food hygiene standards.
• Oversee and optimize resource allocation including manpower, raw materials, and machinery to achieve production targets and maximize efficiency.
• Manage and develop a high-performing team across shifts, fostering a culture of continuous improvement, accountability, and collaboration.
• Coordinate with departments such as planning, engineering, and QA/QC to maintain smooth production flows and quickly resolve any operational issues.
• Analyze production data to identify trends, reduce waste, and improve line performance through structured problem solving and lean methodologies.
• Track and report key performance indicators (KPIs) to senior management and drive actions to close any gaps.
• Ensure compliance with international standards such as
  GMP, HACCP, ISO 9001, ISO 14001, BRC, FSSC22000
  , and other relevant certifications.
• Promote and enforce occupational health, safety, and environmental standards across the production floor.
• Support digitalization and automation initiatives aimed at boosting production agility and traceability.

Qualifications

• Bachelor's degree in
  Industrial Engineering, Mechanical Engineering, Electrical Engineering
  , or a related technical field.
• Minimum
  10 years of experience in the food manufacturing or food packaging industry
  , with at least 5 years in a supervisory or managerial role.
• Proven success in managing high-volume production environments with complex equipment and processes.
• Strong leadership skills, with the ability to motivate teams and drive performance in a dynamic and fast-paced setting.
• Practical knowledge in quality systems and certifications related to
  food safety
  and
  food standards
  .
• Analytical mindset with strong problem-solving abilities and a hands-on approach to operational challenges.
• Effective communication skills in both Thai and English
• Experience with Lean Manufacturing, Six Sigma, or TPM would be advantageous.
• Open to shift work and flexible in adapting to production requirements.

For more information or to apply, please contact:
or

We're Hiring: Operations Manager – KAIA Koh Phangan

An extraordinary opportunity to lead the launch of one of Thailand's most anticipated new luxury outdoor resorts.

KAIA Koh Phangan
is more than a resort — it's a destination shaped by nature, community, and experience. We're now seeking an exceptional
Operations
Manager
to lead the
pre-opening, launch, and operations
of this new flagship property.

As
Operations Manager
at KAIA, you will:

•
Lead the pre-opening phase
— implementing service standards, systems, and procedures across Rooms and guest facing areas, while adapting them to the unique context of our resort.

•
Build and train a high-performing team of Jao Baan
— ensuring that our hosts embody KAIA's philosophy, values, and service ethos from day one.

•
Oversee Rooms Division
— including Front Office, Housekeeping, Wellness, Safety & Security, and all guest-facing services.

•
Drive service excellence
— ensuring seamless guest experiences, personalized touches, and consistency in every detail.

•
Act as Manager-on-Duty
in the absence of the Resort Manager — keeping operations smooth and guest satisfaction at the highest level.

•
Foster culture and growth
— guiding and developing your team, maintaining morale, and ensuring continuous improvement.

Location: Koh Phangan, Thailand

Opening: Late 2025

Brand: KAIA, part of Cloud Collective – an emerging group redefining sustainable luxury in outdoor destinations

Required Qualifications

Experience:

• 5–7 years in operations management roles within luxury resorts or hotels

• Proven expertise in new property openings and pre-opening projects

• Experience in managing luxury outdoor or experiential hospitality properties is highly desirable

Education:

• Bachelor's degree in Hospitality Management, Business, or a related field

Skills & Attributes:

• Strong ability to lead, recruit, and develop high-performing, cross-functional teams during the critical pre-opening phase

• Proficient in managing pre-opening processes, including critical path timelines, budgeting, procurement, and operational setup

• Financial acumen with expertise in budgeting, forecasting, and achieving financial objectives

• Proficiency in hotel management systems, revenue tools, and luxury resort SOPs

• Excellent interpersonal, communication, and relationship-building skills, with the ability to engage domestic and international partners

• Passion for the outdoors and experience catering to luxury eco-tourism and experiential travel markets

• Hands-on leadership style with an open, adaptive, and guest-facing approach

• A proven ability to design and deliver exceptional guest experiences aligned with brand and market

positioning

Thai Language Required

Interested candidates or referrals
— please reach out directly or apply via Linkedin or email us at

Job Descriptions:

1.Analyze business requirements and develop integrated logistics plans covering transportation, packaging, warehousing, network planning, and distribution.

2.Maintain effective communication with clients and vendors to ensure project milestones are achieved.

3.Define SOPs and quality benchmarks

4.Proactively address client needs through regular operational reviews and rapid escalation resolution.

5.Lead root cause analysis for critical incidents (e.g., customs clearance delays) and implement corrective actions.

6.Monitor budget performance and drive continuous process improvements to reduce logistics OPEX.

7.Work Monday-Friday

Qualifications:

1. Minimum 10 years of hands-on experience in freight forwarding or logistics operations

2. Strong knowledge of import/export procedures, documentation, customs clearance and industry regulations

3. Experience in managing day-to-day operations, including coordinating with carriers, vendors, and customs brokers

4. Proven leadership and problem-solving skills with a proactive mindset

5. Ability to work under pressure and manage multiple tasks in a fast-paced environment

6. Excellent organizational and team management skills

7. Good command of English (spoken and written)

Exceptional Hospitality Starts With You
As the Operations Manager, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.

In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.

Here's what you'll do during a typical day:
Leadership & Strategic Direction:

• Provides strategic leadership to all operational departments, including Guest Service Department, Guest Service Support Department, food and beverage, Kitchen and Property, ensuring that all areas operate efficiently and align with the hotel's goals.
• Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.

Operational Oversight & Efficiency:

• Oversees day-to-day hotel operations, ensuring that all departments work harmoniously to deliver an exceptional guest experience.
• Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.

Guest Satisfaction & Service Excellence:

• Ensures that all guest interactions meet or exceed the hotel's service standards, addressing any guest concerns or complaints quickly and professionally.
• Monitors guest feedback and works with department heads to implement strategies that continuously improve service quality and guest satisfaction.

Financial Management & Budgeting:

• Manages departmental budgets, working closely with the finance team to control costs, maximize revenue, and meet financial targets.
• Analyzes operational financial reports, identifying opportunities to improve profitability while maintaining service quality.

Team Development & Talent Management:

• Leads, motivates, and develops department heads and their teams, ensuring a positive work environment that encourages high performance and employee engagement.
• Provides ongoing training and development opportunities for staff, fostering a culture of continuous improvement and professional growth.

Cross-Departmental Collaboration:

• Work closely with all department heads to ensure seamless communication and coordination, facilitating smooth operations.
• Partners with sales, marketing, and revenue management teams to align operational strategies with business objectives, including occupancy optimization and guest experience enhancement.

Compliance & Risk Management:

• Ensures that all operational departments comply with health, safety, and regulatory standards, conducting regular audits and implementing corrective actions as necessary.
• Manages risk by following all hotel policies and procedures, including emergency response protocols and security measures.

Reporting & Performance Tracking:

• Prepares regular reports on operational performance, guest satisfaction, and financial metrics, presenting insights and recommendations to senior leadership.
• Tracks and analyzes key performance indicators (KPIs) to assess operational efficiency and make data-driven decisions.

What It Takes To Make The Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a senior operations management role within a hotel or hospitality environment at least 2 years.
• Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, Kitchen and Property.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.
• Proficiency in hotel property management systems (PMS) and other relevant operational software.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Team Spirit: Join a supportive and friendly team that feels like family.
• Career Growth: Opportunities for professional development and career advancement.
• Great Perks: Competitive salary, benefits, and more.
• Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.

Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the
World's Best Workplaces
list by
Great Place to Work
and
Fortune
. With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Work Locations
Hilton Garden Inn Pattaya City

Schedule
Full-time

Brand
Hilton Garden Inn

Job
Guest Services, Operations, and Front Office