30 Managers jobs in Thailand

**Call Center Operations Manager & Sales Managers**
**Outbound Hotel Loyalty Programs**

The objective of HMC’s loyalty solutions is to help hotels increase bottom-line profit, through the recruitment and retention of repeat customers and lowering the cost of business via direct e-commerce channels. Member acquisition is primarily through outbound telesales; target members are managers and owners of small to medium-size business, professionals, and affluent lifestyle individuals.

HMC has several career opportunities available in South-East Asia for **Call Center Operations**
**Managers** and **Sales Managers** who will be responsible for managing the day-to-day operations of telesales teams within a defined region. These positions will coach, motivate, deploy management initiatives, and develop sales practices to achieve sales target results. These are intensive roles in a fast
- paced and dynamic industry, with generous rewards for achieving sales targets.

Scope of Work:

- Direct and implement Call Center best practices.
- Effectively recruit, train, develop and motivate a team of Sales Managers and Team Leaders in an outbound sales environment, both directly and remotely.
- Execute implementation and roll-out schedule for each hotel program.
- Develop and execute Call Centre tactical plans, to ensure efficiency, productivity and profitability of new sales and renewal sales targets of each hotel program.
- Travel to and conduct regular visits/audits of all hotel programs.
- Participates in sales forecasts, territory planning and strategic development of the region.
- Train hotel staff on hotel program.
- Recognize and act on new business opportunities consistent with company strategy.
- Build a positive working atmosphere throughout the region.
- Liaises with Marketing, IT, and Finance teams to ensure a tight and positive working relationship.
- Ensure adherence to Administration, Finance and HR policies and any new company policies which may be introduced from time to time.

**Experience**:

- Hotel Paid Loyalty Program (Experience is highly desirable)
- Call Centre Management (Experience is highly desirable)
- Management of sales agents in a fast-paced B2C telesales environment

**Requirements**:

- Conscientious, self-motivated and dedicated
- Ability to set targets and have achieved them
- Conscientious, self-motivated and dedicated
- High level of integrity and loyalty
- Motivational and positive attitude
- Skilled in making sales and sales techniques
- Ability to analyse data to spot trends and anomalies and act upon it
- Effective written and verbal communication skills.
- Strong inter-personal, analytical and organizational skills.
- Solid understanding of Finance principals, ability to develop sales forecasts and meet profit margins.
- A “hands-on” individual who is self-motivated and with an entrepreneurial spirit.
- Strong quantitative, analytical, and conflict resolution abilities.
- Ability to work in a very fast-faced environment, has high energy, and able to work with and implement change.
- Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, Outlook).
- Able to relocate and travel regularly.

Assets:

- Previous international work experience.
- Fluent in a second language (regional).
- Background within the hospitality, hotel and travel industry desirable.
- Knowledge of CRM technology.
- Prior proven track record work experience across multi-cultural environments within Asia is an advantage.

**We offer an attractive compensation package that includes base salary, generous incentives, and relocation.**

**Job Type**: Contract

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Our client is a shipping line agency that they expertise in cargo handling, marine services/ offshore support services, project logistics, and land-side logistics.

They are currently seeking an experienced and dynamic Operations Manager to take on a leadership role in their organization.

**Key Responsibilities**
- Being responsible for managing our operations and bringing on new business.
- Developing strategies to increase revenue and ensure long-term business growth.
- Managing the day-to-day operations of the port agency business, ensuring operational efficiency, and timely service delivery.
- Developing and implementing business plans, budgets, and strategies to meet operational and financial targets.
- Identifying and pursuing new business opportunities, establishing and maintaining relationships with clients, and negotiating contracts.
- Building and maintaining relationships with port authorities, service providers, and industry partners.
- Monitoring industry trends and participating actively in industry events.
- Ensuring compliance with health, safety, and environmental regulations.
- Managing a team of port agents, providing guidance, training, and support as necessary.

**Qualifications**
- Minimum 7 years of experience in a port agency or a related field.
- Strong leadership, interpersonal, and communication skills.
- Proven ability to drive revenue growth through the identification and pursuit of new business opportunities.
- Excellent problem-solving, strategic thinking, and analytical skills.
- Experience in managing budgets, operations, and staff.
- In-depth knowledge of shipping regulations, industry standards, and best practices.

**THE FUTURE IS WHAT WE MAKE IT.**
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Job Title:
Operations Manager II
Job Description
The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
**Essential Functions/Core Responsibilities**
- Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
- Ensures program has proficient training, staff development, and effective employee relation/recognition programs
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Ensure that the operations is in compliance with active contracts
- Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
- Partnering with Business Development to leverage and expand new business from client(s)
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
- Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
- Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events
**Candidate Profile**
- Bachelor's degree in related field
- Thai and English skill
- More than ten years of experience (with two to four years of Progressive Management Experience) preferred
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
- Willingness to work a flexible schedule
**Career Framework Role**
Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Your Responsibilities**
- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics
- To proactively maintain regular engagement with key client contacts in line with client expectations on operational
- Ensure delivery of Client KPIs targets including day to day service levels, customer experience, quality measures and compliance measures
- Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and operations plan
- Ensure that all company and department's policies are well implemented, and executed
- Set and review Quality performance standard / SOP
- Set and review of organizational / productivity objectives in line with the commercial contract
- Any special assignments by superior

**Your Profile**
- Bachelor's Degree or higher in related fields
- Minimum 10-15 years in Logistics, warehousing and transportation or in the same field
- Management level experience at least 5 years
- Experienced in managing large multi-site / multi skilled contract centers
- Excellent leadership, people management, communication and influencing skills
- Ability to demonstrate achievement of results e.g. operations improvements, cost savings
- Ability to build and maintain strong client relationships
- Investigation, prevention, and risks management skills
- Good command of English and Thai
- Presentation skill both in English and Thai
- Familiar with regulations of Warehousing

**We offer**
- For more information visit our Website.
- **Type of Employment**
- Vollzeit
**Contact Person**
- Thodsawat Chaksupa
**Start Date**
- asap

**Industry**: Logistics
- ** Job Description**:

- Manage the creation and implementation of best practice warehouse vision, strategy, policies, processes and procedures to aid and improve operational performance
- Initiate and implement best practice warehousing principles, policies and processes
- Ensure an efficient warehouse network which can fulfil operational and customer demand
- Review/Monitor warehouse operational activities including the receipt, storage and dispatch of goods
- Understand customer needs and ensure alignment with the needs/commitments of the business
- Keep up to date and respond accordingly to all enquiries and customer complaints
- Ensure standard processes are established and practiced for the management of inventory levels, including physical counts and reconciliation
- Ensure that any IT and automated systems are accurate and up to date
- Develop and maintain metrics/KPIs, reports, process documentation, customer service logs and training and safety records
- Work with the Warehouse Compliance team to create policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems.
- Ensure that health and safety meets the required standards and that risk assessments are carried out
- Ensure that Company and Agency is well maintained and fit for purpose
- Ensure that all lifting and manoeuvring of product is carried out in accordance with manual handling procedures
- Coach, manage and develop warehouse Section Managers and staff to optimise performance and meet targets and deadlines
- Ensure effective warehouse and distribution operations by implementing department policies and procedures
- Set department objectives/KPIs and review and assess on-going performance of direct reports
- Provide input and hold Section Managers responsible for Warehouse budgets
- Led preparation of the annual Warehouse budget and forecasts and all Capital Expenditure proposals
- Work as part of the Management team to share ideas and improve operations, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements and customer deliverables
- ** Requirement**:

- Minimum 5 years of proven working experience as warehouse manager
- Tertiary qualifications in Business Administration, Logistics or Supply Chain
- Certified in process improvement methodologies (eg. Kaizen, LEAN, Sixth Sigma)
- Proven record of successful distribution management
- Leadership and Management skill
- Proficient in WMS software concepts and systems
- Strong communication and presentation
- Ability to make decisions under pressure
- Good commercial and business understanding
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08.30 ~ 16.30
- ** Holiday**: Sat and Sun
- Sometimes working on Saturday, if there's an urgent work *
- ** Benefit**: Medical (OPD/ IPD)
Dental
Life Insurance
Annually Check-up
Paid Holidays Leave ( 10-15 Days)
Sick Leave ( 30 Days)
Provident fund ( 5 - 10% )
Transportation (reimburse)
Bonus
Casual dress
Company Party

Oversee Grab EV and fleet partnership operations, gathering inputs from on-ground and stakeholders to design and smoothly execute practical action plans.
Lead 10+ size team, supervise, provide training and support for subordinates to be performing up to Grab standard and key performance target.
Manage Day-to-day operations, guide the team to solve operational challenges and issues.
Conduct process mapping, analyze performance data, identify inefficiency gaps, recommend action plans & initiatives to improve operations in the scope.
Generate insight from the onground/ local context for management and regional tech families for large-scale development plans.
Ensuring all operations are carried on in an appropriate, cost-effective way.

**The Must-Haves**:
Bachelor's degree in Engineering, Business Administration, Operations Management or other related fields.
3-5 years working experience in strategy/operations/project management roles in start-up or dynamic data-driven industry.
At least 2 years proven work experience leading team.
Computer literacy is required in processing and analyzing data sets using Excel (Essential) /SQL (preferred).
Strong operations foundation, PMO background is a plus.
Have good communication skills in English and Thai, comfortable to work with internal and external stakeholders.
Good negotiation and interpersonal skill is a plus.
Ability to construct and deliver clear narrative and working plans.
Ambitious, self-driven and highly motivated individual who can work well in a startup culture.
Well-established leadership abilities.
Our Commitment.
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

**Job skills required**: Project Management, Excel, English, SQL, Thai

**Job skills preferred**: Negotiation, Good Communication Skills

Location Bangkok Office

**Responsibilities**:

- Working closely with clients and team members to translate their requirements to detailed project plan.
- Identifying resources needed and assigning individual responsibilities.
- Managing project tasks and subtasks to ensure timeline of each task will be completed according to committed due date.
- Developing and delivering progress reports, proposals, requirements documentation and presentations.
- Reviewing the product and comments to make sure the UI, UX and agreed requirements are satisfied.
- Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
- Handle routine office work and various administrative functions.

**Qualifications**:

- Thai National, Age 25-35.
- Fluent in English is a must, Chinese language is an advantage.
- Experience with technical project teams and technical consultants such as Developers and Architects - advantage!
- Good command of MS Office, MS Excel and the Internet.
- A true team player, self-motivated with positive working attitude.
- Be an effective communicator and organizer.
- Ability to handle multiple priorities and meet deadlines.
- Bachelor’s degree in Business Administration or any field.

**Personal skills**:

- Project Management
- Communication skills
- Attention to details
- Account Management

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
- Coordinating daily SMT floor activities and assignments to SMT personnel.
- Monitoring employee work performance relative to expectations and maintaining material/workflow through the facility daily.
- Ensuring all stations are producing a product that meets the company's quality standards.
- If required, evaluating and modifying the manufacturing material workflow for increased throughput and productivity.
- Developing, motivating, and challenging all team members to perform to their full potential, timely feedback in formal and informal media
- With the line Engineers/Managers and supervisors, developing and maintaining work schedules that support 100% on-time delivery to main lines.
- Working with the line managers, supervisors, and direct employees daily to improve quality levels (Goal: Zero Defect product).
- Ensuring that all manufacturing area personnel are thoroughly trained and certified in their specific functions.
- Providing meaningful training, guidance, and nurturing to the supervisory staff.
- Maintaining a safe and clean work environment by educating and directing personnel.
- Ensuring equipment and tools are in good working condition and available when required.

**Requirements**:

- Associate's degree in Electronics and a minimum of three years experience as an SMT Manager Bachelors Degree with minimum 5 years of experience in SMT production managing high volume.
- Minimum 5 years of experience in team handling with a strong IT mindset.
- Reviews and establishes material, equipment, and manpower resource requirements.
- Good command of English.
- Selects and develops personnel to ensure the efficient operation of the production function.