760 Member Services jobs in Thailand

Job Purpose

●    Build up sound relationship with various internal customers (Business Units - BUs)

●    Bridge the gap between IT and Business operations

●    Act as a single point of contact or an Account Executive for Business Units

●    Cross functional coordination and communication including cross companies

●    Provide IT consultancy service to BUs

●    Gather and clarify high level requirements(UD & Biz Cal)

●    Manage demands (requests from each BU)

●    Manage, track and monitor CRs

Qualification

● At least bachelor's degree in Computer Science, Information Technology, Business Information Systems, Engineering, or a related field.

● At least 3 years working experience in IT or related fields

● Able to communicate in English both speaking and writing

● Experience in finance and leasing industries is a plus.

● Has good problem–solving and analytical skills

● Good service mind

● Negotiation skill is preferable.

● Good communication and stakeholder management skills (both technical and non-technical)

● Strong understanding of IT systems and SDLC, with the ability to analyze business requirements, identify gaps, and map processes effectively.

● Self organized, self motivated, and self driver

● A fast learner with a proactive mindset, capable of addressing user issues with initiative and ownership.

Remark: The Company requires to check and collect criminal record of candidates of this position

We are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway.

• Customer Support

• Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience.

• Deliver above-and-beyond customer experiences across various platforms (LINE, phone, email, social media).
• Guide new clients through the setup process, helping them understand our products and services.
• Ensure a smooth onboarding process for new customers to deliver a great first impression.
• Support clients on utilising transactional workflows and platform functionality through clear, tailored guidance.

• Account Management

• Assist customers with updating account information, ensuring accuracy and security.

• Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOPs.

• Internal Collaboration

• Act as the voice of the customer within the organization, providing insights to enhance products/services.

• Facilitate open communication with teams to resolve issues rapidly.
• Stay updated on industry best practices and suggest process improvements.

• Develop clear and client-friendly communications (verbal and written) to simplify complex information for broad audiences.
• Coordinate with a cross-functional team to resolve issues for clients.
• Contribute to process enhancement projects under senior's lead.

• Ensure positive & excellent client experience.
• Ensure efficient & compliance client's onboarding and other customer support processes.

• 1 to 3 years of customer service experience
• Exceptional verbal and written communication in Thai and business level English
• A passion for delivering outstanding customer experiences

Employee financial and physical well-being

• Compensation package: you will receive a competitive total compensation package that includes employee stock options for full time employee
• Comprehensive insurance coverage: outpatient visits, hospitalisation and surgical insurance, life insurance, as well as yearly dental.
• Mandatory Provident Fund: after three months of employment, full-time employees may decide if they wish to make monthly contributions to the optional employee provident fund.
• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: you may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: it's important that you have a workstation that's optimal for you wherever you are.

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Sep): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Serve as the primary liaison between clients and internal accounting teams. Responsible for managing client portfolios, ensuring smooth onboarding, resolving issues, and maintaining accurate records to support accounting and tax compliance.

Responsibilities:

• Initial point of contact between clients and accountants.
• Assigned with own diverse client portfolios up to 40+ business entities.
• At all times, present oneself in a professional manner.
• Grasp and demonstrate professional service, creative problem-solving and result-oriented disposition
• Improve one's leverage in the company, team, and business community
• Willingness to contribute and sustain the teams' and company's overall good standing and performance
• Coordinate client requests across departments to ensure timely delivery
• Communicate regularly with clients via email, phone, and meetings

Qualifications:

• Bachelor's degree in
  Accounting, Finance, Business Administrative
  , or related field.
• 1–3 years of experience in
  client services or accounting services coordinator.
• Strong understanding of
  Thai accounting, Thai tax principles and federal tax laws
  .
• Proficiency in Microsoft Office.
• Excellent in
  Thai and Business English
  (reading, speaking and writing)
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Pleasant personality.
• Strategic thinking with a growth mindset for upselling and long-term client engagement.

Serve as the primary liaison between clients and internal accounting teams. Responsible for managing client portfolios, ensuring smooth onboarding, resolving issues, and maintaining accurate records to support accounting and tax compliance.

Responsibilities:

• Initial point of contact between clients and accountants.
• Assigned with own diverse client portfolios up to 40+ business entities.
• At all times, present oneself in a professional manner.
• Grasp and demonstrate professional service, creative problem-solving and result-oriented disposition
• Improve one's leverage in the company, team, and business community
• Willingness to contribute and sustain the teams' and company's overall good standing and performance
• Coordinate client requests across departments to ensure timely delivery
• Communicate regularly with clients via email, phone, and meetings

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administrative, or related field.
• 1–3 years of experience in client services or accounting services coordinator.
• Strong understanding of Thai accounting, Thai tax principles and federal tax laws.
• Proficiency in Microsoft Office.
• Excellent in Thai and Business English (reading, speaking and writing)
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Pleasant personality.
• Strategic thinking with a growth mindset for upselling and long-term client engagement.

Position:
Client Services Manager
(upon completion of the Manager-in-Training Executive Program)

Location:
Onsite — Pattaya, Chonburi, Thailand

About the Client

The client is a global leader in workforce and technology solutions that helps clients navigate competitive and challenging markets. Its award-winning family of brands operate together to deliver seamless integrated solutions through multiple delivery models across five continents and 25+ countries. Founded in 1996 and headquartered in Atlanta, our client serves 125+ Fortune 500 companies across all major industries by engaging 6,500+ consultants.

About the Role

Our client is seeking Account Executives, Client Service Managers, and Sales or Business Development Executives to support and grow relationships with their US-based clientele. To set you up for success, you'll join a comprehensive four-month hybrid training program — combining interactive classroom learning with immersive, on-the-job experience.

During this journey, you will:

• Master the fundamentals
  of client service excellence
• Gain real-world experience
  managing and supporting live client accounts
• Strengthen your communication and relationship-building skills
• Collaborate with seasoned leaders and mentors
  in an onsite setting
• Receive tailored feedback and coaching
  to accelerate your professional growth

Note: During this training phase, the role is salaried. Performance during this period is key to advancement opportunities.

Career Growth Path

Upon successful completion of the program, you'll transition into the Client Service Manager (CSM) role, with a clear progression path based entirely on your performance — not tenure:

• Client Service Manager (CSM)
  – Full-time role
• Business Development Executive
  – Promotion opportunity with performance-based bonuses
• Account Manager
  – Final promotional step with commission-based incentives

What We're Looking For

• Excellent communication and interpersonal skills
• Eagerness to learn and grow in a dynamic environment
• Problem-solving mindset and customer-first attitude
• Strong organizational skills and accountability
• Bachelor's degree or relevant work experience preferred
• Willingness to work onsite in Pattaya, Thailand
• Willingness to work on a night shift schedule

Candidates residing outside Pattaya but within Thailand are welcome to apply.

We are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway. As a Client Services Executive, you will play a crucial role in delivering exceptional customer service and building strong relationships with our valued clients, upholding the highest standards of care when handling their queries.

• Customer Support

• Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience.

• Deliver above-and-beyond customer experiences across various platforms (LINE, phone, email, social media).
• Guide new clients through the setup process, helping them understand our products and services.
• Ensure a smooth onboarding process for new customers to deliver a great first impression.
• Support clients on utilising transactional workflows and platform functionality through clear, tailored guidance.

• Account Management

• Assist customers with updating account information, ensuring accuracy and security.

• Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOPs.

• Internal Collaboration

• Act as the voice of the customer within the organization, providing insights to enhance products/services.

• Facilitate open communication with teams to resolve issues rapidly.
• Stay updated on industry best practices and suggest process improvements.

• Develop clear and client-friendly communications (verbal and written) to simplify complex information for broad audiences.
• Coordinate with a cross-functional team to resolve issues for clients.
• Contribute to process enhancement projects under senior's lead.

• Ensure positive & excellent client experience.
• Ensure efficient & compliance client's onboarding and other customer support processes.

Employee financial and physical well-being

• Compensation package: you will receive a competitive total compensation package that includes employee stock options for full time employee
• Comprehensive insurance coverage: outpatient visits, hospitalisation and surgical insurance, life insurance, as well as yearly dental.
• Mandatory Provident Fund: after three months of employment, full-time employees may decide if they wish to make monthly contributions to the optional employee provident fund.
• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: you may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: it's important that you have a workstation that's optimal for you wherever you are.

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Sep): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

MAIN PURPOSE

To support Customer Service Administration for Thailand market

KEY RESPONSIBILITIES

• Register and manage repairs in the system
• Prepare cost estimates and invoices
• Order spare parts/consumables, follow-up on deliveries/delays and manage returns
• Liaise with Boutiques and Logistics for repairs to be sent to third parties and/or overseas
• Follow-up on repair status with all relevant stakeholders (Boutiques, third parties, overseas.)
• Maintain and communicate end-of-repair date
• Monitor service quality
• Participate to stock-take
• Provide support to Boutiques on processes, policies, systems.
• Train newcomers on CS flows and operations
• Visit regularly Boutiques
• Escalate immediately all issues to management when situation may affect health and safety, process/system compliance, performance, Client satisfaction
• Participate to projects and initiatives to improve/achieve performance objectives
• Perform any other ad-hoc admin duties

KEY INDICATORS

• Leadtime Performance (Maisons' objective)
• Leadtime Service Level (Client communication)
• Quality Performance (multiple returns, repair warranty, client cases)
• Client satisfaction (Net Promoter Score and Client Barometer)

REQUIREMENTS

• Hands-on PC skills, SAP knowledge is a plus
• Fluent in Thai, Good command of English (Written & Spoken)
• Good interpersonal & communication skills
• Creative candidate with positive and willing to learn attitude
• Multi-tasking ability
• Working well with others or alone in a fast-paced working environment
• Good team player

MAIN PURPOSE
To support Customer Service Administration for Thailand market

Key Responsibilities

• Register and manage repairs in the system
• Prepare cost estimates and invoices
• Order spare parts/consumables, follow-up on deliveries/delays and manage returns
• Liaise with Boutiques and Logistics for repairs to be sent to third parties and/or overseas
• Follow-up on repair status with all relevant stakeholders (Boutiques, third parties, overseas.)
• Maintain and communicate end-of-repair date
• Monitor service quality
• Participate to stock-take
• Provide support to Boutiques on processes, policies, systems.
• Train newcomers on CS flows and operations
• Visit regularly Boutiques
• Escalate immediately all issues to management when situation may affect health and safety, process/system compliance, performance, Client satisfaction
• Participate to projects and initiatives to improve/achieve performance objectives
• Perform any other ad-hoc admin duties

KEY INDICATORS

• Leadtime Performance (Maisons' objective)
• Leadtime Service Level (Client communication)
• Quality Performance (multiple returns, repair warranty, client cases)
• Client satisfaction (Net Promoter Score and Client Barometer)

Requirements

• Hands-on PC skills, SAP knowledge is a plus
• Fluent in Thai, Good command of English (Written & Spoken)
• Good interpersonal & communication skills
• Creative candidate with positive and willing to learn attitude
• Multi-tasking ability
• Working well with others or alone in a fast-paced working environment
• Good team player

Account Manager ทำอะไรบ้าง?

• เป็น Key Person ในการ monitor แคมเปญตั้งแต่ต้นจนจบ
• ทำงานร่วมกับทีม Campaign เพื่อสื่อสาร /ติดตาม / รายงาน สถานะแคมเปญให้ลูกค้าทราบ
• เข้า Approach project ใหม่ๆ หรือ renewal แคมเปญปัจจุบัน
• รักษามาตราฐานการดูแลลูกค้า client satisfaction ให้สูงอยู่เสมอ และสร้าง relationship ที่ดีกับลูกค้า
• นัดประชุม และเตรียม proposal ในการ pitching และเก็บ requirement / feedback ลูกค้า
• ทำงานร่วมกับทีม Campaign ในการจัดประชุม performance review และเก็บ requirement / feedback ลูกค้า
• จัดทำใบเสนอราคา และทำงานร่วมกันทีม Finance เพื่อ update status ของลูกค้า
• ประสานงาน / ทำงานร่วมกับ Partner สำหรับ project ที่ required outsource

มองหาคนเข้าร่วมทีมแบบไหน?

• มีประสบการณ์ด้าน Digital Marketing มา 2 ปีขึ้นไป
• เข้าใจการทำงานของ media แต่ละ channel (Google, Facebook, Line, TikTok, Instragram, YouTube, etc.)
• คนที่ทำงานเป็น Team work สามารถสื่อสารและสร้าง relationship ทั้งในและนอกองค์กรได้
• ชอบเรียนรู้อะไรใหม่ๆ  ตามเทรนอยู่ตลอดเวลา และกล้าที่จะเสนอ ไอเดีย / strategy ใหม่ๆ
• เรียนรู้ไว และมี Analytical skill สามารถแก้ปัญหาเฉพาะหน้าได้ดี
• กล้าที่จะเสนอ หรือพลิกแพลง strategy พร้อมสร้างความเชื่อมั่นให้ลูกค้าได้ดี
• เป็นคนช่างสังเกตุ ใส่ใจในละเอียด และรอบคอบ

Staff Benefit?

• Attractive Annual Increment: ปรับเงินเดือนทุกปี ไม่เคยลดแม้ช่วงโควิด
• Performance Bonus : ประเมินทุกไตรมาส จ่ายจริง 4 รอบต่อปี
• Annual Leave : วันพักร้อนแบบจุกๆ ให้ไปเลยเผื่อๆ 15 วันต่อปี ไม่ต้องกังวลว่าวันลาจะหมดรึยัง และใช้ได้ทันทีไม่ต้องรอพ้นโปร
• Birthday Leave / Allowance : เลือกได้ว่าจะลาหยุดวันเกิด หรือรับค่าเค้กวันเกิด 1,500 บาท
• Health Insurance (OPD/IPD) | Dental Claim : ผู้ป่วยใน / ผู้ป่วยนอก / อุบัติเหตุ / ทำฟัน ประกันกลุ่มเราดูแลครอบคลุม
• Annual Medical Check-up: ตรวจสุขภาพประจำปีต้องมี เพราะสุขภาพพนักงานก็สำคัญ
• Training opportunity : เลือกเองได้ว่าอยากเทรนอะไร วงเงิน 8,000 ต่อปี ไม่จำเป็นต้องเป็นเรื่องที่เกี่ยวกับงานที่ทำ
• Mobile Allowance : ค่าโทรศัพท์ จ่ายพร้อมเงินเดือน ไม่ต้องใช้บิลมาเบิก
• Work life balance : เน้นทำงานเก่ง ไม่ทำงานหนัก / ใส่ใจให้เยอะ ใส่แรงให้น้อย
• Long-term Award : ตอบแทนพนักงานที่อยู่เป็นครอบครัวเดียวกันเกิน 2 ปี  แจกแบบจุกๆทุกปี
• Outing, SportDay, NewYear Party : งานสังสรรค์ก็ไม่ขาด Work Smart and Play So Hard

ทำงานที่ไหน?

Work from home / anywhere 90% ไม่ต้องเสียเวลาเดินทาง  และเข้ามาเจอหน้ากันบ้างที่ office แค่เดือนละ 2 ครั้ง ที่ตึก RSU ชั้น 9  ตึกอยู่ปากซอยสุขุมวิท 31  ใกล้ BTS Promphong (ทางออก 5)    โทร