What Jobs are available for Network Operations Center in Thailand?

Job Summary

Job Description

Qualifications and Skills

Job Posting Location

Bangkok

Description
Tango is a successful, marketleader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.

Tango live stream was founded in 2018 and is powered by 350+ global employees operating in a culture of growth, learning, and success

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from "one of the top" to "the leader".

The best way to describe Tango's work style is not to use the word "impossible". And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time).

We're expanding our
Network Operations Center (NOC)
to support 24×7 global coverage and ensure continuous platform stability.

This role will cover
Warsaw's night shift (02:00–10:00 CET / 07:00–15:00 local)
from
India or Southeast Asia (Vietnam / Thailand / Bali)
as part of Tango's global follow-the-sun model. It is NOT a position for relocation to any of our offices - you should operate from Southeast Asia.

You'll be the
first line of defense
for production systems, working closely with SRE and SOC teams to maintain reliability, observability, and incident response excellence.

Do you want to join the party?
Responsibilities

• Be the first line of defense for production: work closely with L1 Support to quickly assess incident severity and business impact.
• Keep our systems healthy and users happy by using advanced monitoring and alerting tools to detect anomalies early and prevent outages before they happen.
• Dive deep into code, databases, logs, and traces to diagnose, troubleshoot, and mitigate production issues — resolving major incidents in record time.
• Drive clear and effective communication: escalate incidents to the right teams and ensure rapid resolution.
• Keep knowledge alive: maintain and grow our Runbook library and NOC knowledge base so the team is always prepared.
• Continuously improve: analyze system observability, reliability, and recovery time, and turn findings into concrete backlog improvements.
• Take ownership: lead the incident management and incident review processes.
• Execute operational and security requests following established SRE&SOC runbooks, contributing to both stability and safety.
• Grow through projects: each team member owns individual projects where they can develop expertise, showcase skills, and deliver meaningful improvements to production systems.

Requirements

• Command of Russian and English language is mandatory
• 3+ years of experience in application monitoring or production support.
• Familiarity with Prometheus, Grafana, Datadog, and integrations with
• Basic knowledge of Kubernetes, Terraform, Spinnaker.
• Strong communication, problem-solving, and collaboration skills.
• Intermediate English (spoken & written), with the ability to communicate clearly and confidently.
• Strong time management and multitasking skills — you can keep calm and effective even under pressure.
• Ability to follow step-by-step run-books while also thinking critically to resolve issues when blockers arise.
• Experience working with service-based applications.

Nice to Have

• Hands-on production support in public cloud environments (GCP, AWS, Azure).
• 1+ years of Linux administration experience (or a strong desire to build it).
• Strong interest in automation, telemetry, and reliability improvement.

What We Offer

• Work in a globally distributed NOC/SRE environment with modern tools and strong collaboration.
• A culture that values ownership, innovation, and continuous improvement.
• Competitive compensation (contract via Deel / Remote / Upwork, paid monthly in USD).
• Opportunities for personal growth through project ownership and mentorship.

If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.

We are seeking a highly skilled and motivated NOC Engineer to join our team. The ideal candidate will be responsible for monitoring, maintaining, and supporting our network, server infrastructure, applications, and cloud services to ensure high availability, reliability, and performance. This role requires strong technical knowledge, problem-solving skills, and the ability to work in a 24/7 operational environment.

Key Responsibilities:

• Monitor and maintain the health, performance, and security of network devices, servers, applications, and cloud infrastructure.
• Respond promptly to alerts, incidents, and service requests, providing troubleshooting and resolution.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Coordinate with internal teams and third-party vendors for incident escalation and resolution.
• Maintain accurate documentation of network topology, server configurations, application dependencies, and cloud resources.
• Deploy, configure, and maintain network devices, servers, virtual machines, and cloud services.
• Support system updates, patches, and upgrades while minimizing downtime.
• Ensure adherence to security policies, compliance requirements, and best practices.
• Participate in on-call rotation and work in a 24/7 NOC environment.
• Assist in capacity planning, performance tuning, and disaster recovery planning.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in network, server, application, and cloud support.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
• Experience with monitoring tools (e.g., Nagios, Zabbix, PRTG, SolarWinds).
• Familiarity with server OS (Windows Server, Linux) and virtualization technologies (VMware, Hyper-V).
• Hands-on experience with cloud platforms (AWS, Azure, or Huawei Cloud).
• Knowledge of databases, web servers, and enterprise applications.
• Experience with scripting or automation (Python, Bash, PowerShell) is a plus.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills and ability to work in a team environment.

Preferred Skills:

• ITIL certification or understanding of ITIL processes.
• CCNA or other networking certifications.
• Cloud certifications (AWS Certified Solutions Architect, Huawei Administrator, etc.).
• Experience with incident and change management tools.

Working Conditions:

• 24/7 operational environment with shift rotation.
• On-call support may be required.
• Fast-paced, high-demand environment requiring attention to detail and multitasking

We are seeking a highly skilled and motivated NOC Engineer to join our team. The ideal candidate will be responsible for monitoring, maintaining, and supporting our network, server infrastructure, applications, and cloud services to ensure high availability, reliability, and performance. This role requires strong technical knowledge, problem-solving skills, and the ability to work in a 24/7 operational environment.

Key Responsibilities:

• Monitor and maintain the health, performance, and security of network devices, servers, applications, and cloud infrastructure.
• Respond promptly to alerts, incidents, and service requests, providing troubleshooting and resolution.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Coordinate with internal teams and third-party vendors for incident escalation and resolution.
• Maintain accurate documentation of network topology, server configurations, application dependencies, and cloud resources.
• Deploy, configure, and maintain network devices, servers, virtual machines, and cloud services.
• Support system updates, patches, and upgrades while minimizing downtime.
• Ensure adherence to security policies, compliance requirements, and best practices.
• Participate in on-call rotation and work in a 24/7 NOC environment.
• Assist in capacity planning, performance tuning, and disaster recovery planning.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in network, server, application, and cloud support.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
• Experience with monitoring tools (e.g., Nagios, Zabbix, PRTG, SolarWinds).
• Familiarity with server OS (Windows Server, Linux) and virtualization technologies (VMware, Hyper-V).
• Hands-on experience with cloud platforms (AWS, Azure, or Huawei Cloud).
• Knowledge of databases, web servers, and enterprise applications.
• Experience with scripting or automation (Python, Bash, PowerShell) is a plus.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills and ability to work in a team environment.

Preferred Skills:

• ITIL certification or understanding of ITIL processes.
• CCNA or other networking certifications.
• Cloud certifications (AWS Certified Solutions Architect, Huawei Administrator, etc.).
• Experience with incident and change management tools.

Working Conditions:

• 24/7 operational environment with shift rotation.
• On-call support may be required.
• Fast-paced, high-demand environment requiring attention to detail and multitasking

รายละเอียดงาน

• มีบทบาทสำคัญในการดูแลกิจกรรมประจำวันของการดำเนินงาน เพื่อให้มั่นใจในประสิทธิภาพ ความน่าเชื่อถือ คุณภาพ และการปรับปรุงอย่างต่อเนื่องในทุกกระบวนการ
• การสื่อสารทั้งภายในและภายนอก ระหว่างและหลังเหตุการณ์เครือข่ายที่สำคัญหรือขัดข้องใหญ่ โดยให้ข้อมูลที่จำเป็นทั้งหมด เช่น จำนวนวงจรที่ได้รับผลกระทบและสถานะของระบบ
• ร่วมมืออย่างใกล้ชิดกับผู้จัดการฝ่ายวิศวกรรม เพื่อให้การแก้ไขปัญหาดำเนินไปอย่างทันท่วงที พร้อมทั้งป้องกันไม่ให้เกิดเหตุการณ์ซ้ำ เพื่อให้ลูกค้าได้รับประสบการณ์ที่ดีที่สุด
• ตอบสนองต่อความต้องการทางธุรกิจ โดยการปรับปรุงความปลอดภัยทางไซเบอร์ และลดความเสี่ยงที่อาจเกิดขึ้นกับระบบการผลิตทั้งในส่วนของโครงสร้างพื้นฐานและระบบการผลิต
• ดูแลการตั้งค่าความปลอดภัยของอุปกรณ์เครือข่ายทั้งหมด รวมถึง Switch และ Firewall โดยใช้เครื่องมือที่มีอยู่ เพื่อให้การรักษาความปลอดภัยเป็นไปอย่างมีประสิทธิภาพ
• จัดการ วิเคราะห์ และดูแลระบบการวิเคราะห์ การเฝ้าระวัง และระบบควบคุมการเข้าถึงเครือข่าย เพื่อให้ระบบเครือข่ายทำงานได้อย่างปลอดภัย
• เฝ้าระวังบันทึกความปลอดภัยอย่างต่อเนื่อง และจัดการฝึกอบรมเพื่อพัฒนาทักษะด้านเครือข่าย เพื่อให้สามารถสนับสนุนระบบสำคัญได้อย่างมีประสิทธิภาพ รวมถึงตรวจสอบและวิเคราะห์ข้อมูลเพื่อหาการละเมิดความปลอดภัยหรือการเปลี่ยนแปลงข้อมูลที่ไม่ถูกต้อง ตามข้อกำหนดในสัญญากับลูกค้าและข้อกำหนดของบริษัท

คุณสมบัติผู้สมัคร

1. ปริญญาตรีหรือสูงกว่า ในสาขา Information and Communication Technology, Computer Engineering, Computer Science หรือสาขาที่เกี่ยวข้อง
2. ประสบการณ์ในการสนับสนุนโครงสร้างพื้นฐานเครือข่าย อย่างน้อย 7 ปี และมีประสบการณ์ในการ บริหารจัดการทีม ด้านเครือข่ายหรือความปลอดภัย
3. ประสบการณ์ในการกำหนดค่าเครือข่าย เช่น VLAN, BGP, Firewall L7 รวมถึงการกำหนดค่าเครือข่ายขั้นสูงและการจัดการปัญหาที่ซับซ้อน
4. ประสบการณ์ในเทคโนโลยีเครือข่าย เช่น VLAN, VXLAN, Spanning Tree, MPLS, Port Aggregation, CIDR, Routing Protocols (Static, OSPF, BGP) จะได้รับการพิจารณาเป็นพิเศษ
5. ประสบการณ์ในการใช้เครื่องมือการจัดการเครือข่าย เช่น Prtg, Cacti, Zabbix สำหรับการเฝ้าระวังและวิเคราะห์ประสิทธิภาพของเครือข่าย
6. มีประสบการณ์ในด้าน Virtualization และ Containerization (เช่น VMware, Virtual Box, OpenStack) จะได้รับการพิจารณาเป็นพิเศษ
7. สามารถจัดการกับสถานการณ์ที่ตึงเครียด ได้ดี มีทักษะในการสื่อสารและแก้ปัญหากับลูกค้าในสถานการณ์ที่มีความกดดัน
8. ประสบการณ์ในการใช้งานระบบ Ticket เพื่อจัดการคำขอลูกค้าและการแก้ปัญหาผ่านระบบการติดตาม
9. ประสบการณ์การทำงานกับคลาวด์แพลตฟอร์ม เช่น Google Cloud, Microsoft Azure, AWS
10. ความสามารถในการเรียนรู้และพัฒนาตนเอง ในด้านเครือข่ายอย่างต่อเนื่อง รวมถึงการเรียนรู้จากประสบการณ์ของทีมและการศึกษาเพิ่มเติม
11. มีใบรับรอง CCNA, CCNP จะได้รับการพิจารณาเป็นพิเศษ
12. ทักษะการสื่อสารที่แข็งแกร่ง ทั้งภายในทีมและกับผู้มีส่วนได้ส่วนเสียภายนอก

About the role

The NOC Engineer will support the day-to-day operations of the organization's data center infrastructure, ensuring smooth and efficient service delivery. This entry-level role involves assisting with system monitoring, incident management, and maintenance activities, working under the guidance of senior team members. The NOC Engineer will be responsible for responding to requests and incidents within defined service level agreements (SLAs), tracking and documenting activities in the internal ticketing system, and ensuring compliance with safety and security policies. The role provides an opportunity to learn about data center operations, infrastructure systems, and best practices while contributing to the overall performance and reliability of the data center environment.

What you'll be doing

• Provide 24/7 monitoring and support for the organization's data center infrastructure, ensuring consistent uptime and performance.
• Collaborate with the Data Center Manager to establish and implement policies, processes, and procedures for operations, ensuring alignment with team objectives and the Infrastructure Business Unit's goals.
• Monitor and manage Data Center systems and facilities, ensuring service level agreements are met and maintained.
• Serve as the Level 1 escalation point for all onsite operational incidents, responding to and addressing remote requests within established SLAs.
• Provide exceptional customer service through online and phone channels, efficiently resolving issues and delivering solutions.
• Enforce and ensure adherence to safety, security, and customer support policies and procedures.
• Coordinate with contractors and vendors, inspecting completed work to ensure compliance with organizational standards.
• Support internal and external audits for stakeholders and customers, ensuring thorough documentation and process compliance.
• Document and track all requests, incidents, and change management activities accurately in the internal DCMS Ticketing system.
• Generate accurate and timely reports as required to meet operational and business needs.
• Adapt to flexible shift schedules, including weekends and holidays, with availability for overtime as required by operational demands.

What we're looking for

• Bachelor's Degree in Computing, Electrical Engineering, Mechanical Engineering, or a related technical field. Advanced certifications or training in data center management, infrastructure systems, or facility operations are a plus.
• Experience: At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as electrical and  mechanical engineering.
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc.
• Familiar with certifications standards, such as LEED Gold, ISO 27001 / 50001 / 22301, Uptime Institute Tier III, etc
• General knowledge of HVAC, Electrical Power, fire suppression, security, etc.
• Understanding of datacenter best practices (hot isle/cold isle cabinet placement, power distribution, network cabling, etc)
• Knowledge of technical support

Role Overview

We are seeking an experienced Network Operations Manager to lead our Network Operations Center (NOC) and Solution team. The role focuses on ensuring reliable, secure, and high-performance network services, with a strong emphasis on data center operations.

Key Responsibilities

• Lead and manage NOC and Solution team, ensuring operational efficiency and SLA compliance.
• Monitor and optimize network performance; oversee incident resolution and root cause analysis.
• Implement network upgrades, maintenance, and security measures.
• Mentor and develop team members, managing KPIs and resource allocation.
• Maintain documentation and report network performance and incidents to management.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Proven experience in network operations within a data center environment.
• Strong knowledge of network protocols, LAN/WAN, firewalls, routers, switches, and monitoring tools.
• Leadership, problem-solving, and strong communication skills.
• Relevant certifications (CCNP, CCIE, ITIL) preferred.

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

We are seeking a highly skilled and strategic Network Operations Manager to lead our Network Operations Center (NOC) and oversee our company's network infrastructure. In this pivotal role, you will manage the day-to-day operations of the NOC, ensuring seamless network performance, security, and scalability. You will also direct the planning, deployment, and maintenance of our network infrastructure to support business growth and operational excellence.

Key Responsibilities

• Leading the NOC team in monitoring, troubleshooting, and resolving network issues to maintain maximum uptime and performance.
• Overseeing the design, implementation, and optimization of network infrastructure, including routers, switches, firewalls, and other core components.
• Developing strategies to enhance network reliability, security, and capacity planning.
• Ensuring compliance with industry standards and internal security policies across all network infrastructure.
• Coordinating with engineering and IT teams to deploy new hardware and software solutions, ensuring minimal disruption.
• Maintaining comprehensive documentation of network configurations, layouts, and operational procedures.
• Leading disaster recovery planning and incident response for network outages or security breaches.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience managing NOC operations and network infrastructure.
• Strong expertise in network protocols, security practices, and infrastructure deployment.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple projects and troubleshoot complex network issues efficiently.

Benefits & Opportunities

• Competitive salary and comprehensive benefits package.
• Career advancement with leadership opportunities in network management.
• Exposure to innovative technologies within a dynamic environment.
• Supportive work culture promoting continuous learning and professional development.

Join us to lead our network operations, ensuring robust connectivity and infrastructure that power our organization's success.

Essential Duties and Responsibilities:

• To manage the Network, Service Desk (NOC), and the Technical support team
• Information Technology (IT) - Responsible for internal business communication, dealing with all hardware/software, including help desk support, and systems administration.
• Network Engineering Operations - Responsible for network design, architecture, technology selection, and vendor selection. Work as a second-level escalation for the NOC team in troubleshooting customer end and internal circuit (transport, IP) related issues, including provisioning/configuring, administration, and maintenance of network equipment.
• Network Infrastructure Operations - A 24X7X365 team responsible for all physical internal and customer installations, troubleshooting, testing of physical circuits, and internal networking data equipment installations
• To ensure that incidents are resolved and service requests are fulfilled in a timely manner and in accordance with defined and agreed SLA's/service targets
• To ensure that problems are resolved in a timely manner in order to proactively prevent related incidents from occurring and minimize the impact of incidents that cannot be prevented
• To ensure that all operational changes are recorded, evaluated, approved, prioritized, planned, tested, implemented and reviewed in a controlled manner with minimum disruption to existing ICT services.
• To organize and lead regular meetings for the entire team and other teams involved in managing and resolving IT incidents and problems, fulfilling service requests and managing operational changes.
• To ensure compliance with ISO 27001, ISO 27701, ISO 2000, PCI DSS, SOC 2 Type 2 and other industry standards
• Analyze statistics and KPIs to determine and improve the level of service
• Plan, develop, and implement enhanced policies and procedures to streamline efficiency and customer service
• Provide operational documentation to the managerial reporting structure
• Perform quality assurance audits
• Be operationally fluent with all responsibilities of direct reports
• Perform quality assurance reviews on the Supervisor(s) to include Technician reports
• Collaborate with internal business teams to identify and define strategic initiatives necessary to meet Data Zone's ongoing needs
• Consistently provide feedback and direction to the team to ensure employee development, engagement, and business knowledge; complete annual employee performance reviews
• Forecasting of yearly budget and adherence to budget
• Responsible for overseeing succession planning, quality control, and performance of the department
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating, and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.
• Ensure full compliance with all local governmental regulations according to the Occupational Safety, Health, and Environment Act requirements.
• Participate in and perform Occupational Safety, Health, and Environment activities.

Other Duties:

• Other duties as assigned

Required Job Skills:

• Required to work a flexible schedule according to business needs/events (to include, but not limited to nights and weekends and/or shift rotation)
• Strong knowledge and experience of managing an ICT service Operations Function
• Excellent project management skills and the ability to effectively manage deadlines
• Knowledge of Network, IT, and Telecom systems
• Understanding of various network topologies
• Demonstrated knowledge of industry cabling standards and data center infrastructure deployment.
• Excellent oral and written communication and interpersonal skills
• Demonstrated ability to manage multiple events simultaneously
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism
• Influencing, leading, and delegation abilities
• Well-versed in various network circuit types, configurations, and physical deployment of the circuits
• Practice a strong sense of urgency with the ability to multi-task, display attention to details.

Computer Equipment and Software:

• Computer literate with an emphasis on Microsoft Office Suite
• Demonstrated knowledge of various network topologies and troubleshooting practices
• Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
• Experience with network monitoring software applications (Ex.: Syslog, Nagios, etc.)

Education and Experience:

Certification:

• Cyber Security Certification
• System and Network Certification
• Cloud Computing Certification
• ITIL Certification
• Project Management Training / Certification
• Leadership Training / Certification

Education:

• Bachelor Degree in ICT or Technology discipline recommended or equivalent experience in a related field

Experience:

• 5+ years in a supervisory role or related management experience in a Data Center, Service Center or Operations Environment. Must have a background within the Information Technology field or related educational background. Previous experience in IT Managed Service environment would be preferable

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities including close and distance vision, and the ability to adjust focus working with computer and business equipment.

If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.