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Bangkok - Krung Thep Maha Nakhon - Thailand

About The Role
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Service line:
GWS Segment

About LEARN Corporation
LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.

Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.

What You'll Drive

• Keep our office (MBK Tower) running smoothly and welcoming every day
• Support employee engagement events that build connection and culture
• Coordinate travel arrangements for employees across business units
• Handle billing, expense, and general admin tasks

What You'll Bring

• 4th year student or recent graduate in HR, Business, Psychology, or related field
• Resourceful, detail-oriented, and eager to solve problems
• Great communicator with a service mindset
• Team player who can also work independently
• Comfortable with Microsoft Office and Google Workspace

Estimate and manage campaign budgets.

Coordinate with local, domain, and legal teams for alignment and compliance.

Manage artwork asset preparation and approvals.

Monitor campaign performance metrics.

Deliver post-mortem reports with insights and learnings.

Local Seller collaboration.

Prepare risk scenarios for chatbot QA and safety checks.

Collect and curate Thai user queries for training and validation.

Review chatbot intentions and short title content; manage BPO task flow and quality.

Conduct UAT (User Acceptance Testing) for new chatbot features.

Translate chatbot content to Thai and perform QC.

Provide ongoing feedback and suggestions to improve system accuracy and UX.

1. Basic content Optimization.

Optimize AI prompts to generate effective product content.

Translate and localize content into Thai with brand tone alignment.

Coordinate with multiple teams for timely content readiness.

1. Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.

2. Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.

3. Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.

4. Strong analytical skills, SQL would be a plus.

Group life insurance.

Provident fund.

Work location: Near BTS Phrom Phong.

Job skills required: Compliance, Legal

About LEARN Corporation

LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.

Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.

What You'll Drive

• Keep our office (MBK Tower) running smoothly and welcoming every day
• Support employee engagement events that build connection and culture
• Coordinate travel arrangements for employees across business units
• Handle billing, expense, and general admin tasks

What You'll Bring

• 4th year student or recent graduate in HR, Business, Psychology, or related field
• Resourceful, detail-oriented, and eager to solve problems
• Great communicator with a service mindset
• Team player who can also work independently
• Comfortable with Microsoft Office and Google Workspace

Company Description

Nestled along the pristine coastline of Layan Beach, Kora Beach Resort Phuket offers a beachfront experience with stunning sea views, just steps away from soft sands and crystal-clear waters. The resort features well-appointed rooms designed for maximum comfort, with luxurious bedding and private balconies providing unparalleled privacy and tranquility. Guests can enjoy various amenities including a sunset rooftop bar, distinctive dining options, spa services, kids explorers club, and relaxing pool areas with lounge chairs. Ideally located for both relaxation and exploration, the resort is near boutiques, local markets, restaurants, cafes, and beach clubs.

Role Description

The Guest Experience Specialist is a full-time on-site role located in Phuket. This position involves ensuring exceptional customer service and creating memorable experiences for our guests. The daily tasks include managing guest inquiries, providing support, and addressing any issues to ensure customer satisfaction. The role also requires maintaining a high level of professionalism and adhering to phone etiquette while assisting guests.

Qualifications

• Strong Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and interpersonal skills
• Ability to work in a team-oriented environment
• Previous experience in the hospitality industry is a plus
• Fluency in English; additional language proficiency is advantageous

About Celestica:

At Celestica, our complete lifecycle solutions enable you to optimize your supply chain, help you meet local market challenges and minimize field costs - so your in-house team can focus on innovation and growth.

Celestica Thailand is the largest site of the Celestica Group, with highly skilled expertise in producing high-quality, high-technology products. Strategic location in the Export Processing Zone (EPZ) with quick access to the deep seaport and Suvarnabhumi Airport.

Detailed Description:

Performs tasks such as, but not limited to, the following:

• The Communication & Training Specialist is responsible for creating and enhancing the employee journey from onboarding to exit. This role works closely with HR teams and other departments to design, improve, and implement initiatives that foster employee engagement, positive workplace culture, and talent development. The position focuses on creating a work environment that promotes wellbeing, satisfaction, and productivity among employees. The specialist will develop and execute strategies that align with organizational values and objectives to create meaningful employee experiences at every touchpoint of the employee lifecycle.

Knowledge/Skills/Competencies:

• Excellent Communication Skills - Strong verbal and written communication abilities in both Thai and English, including effective presentation skills
• HR Fundamentals - Basic knowledge of HR policies and practices, organizational development, and labor laws
• Data Analysis - Ability to collect, analyze, and interpret data from employee surveys and other metrics to improve employee experience strategies
• Creativity and Innovation - Capability to generate new ideas and approaches to create compelling workplace experiences
• Project Management - Ability to plan, organize, and execute projects efficiently from start to finish
• HR Technology Understanding - Knowledge of HR software and tools that can enhance employee experience
• Collaboration - Ability to work effectively with teams and departments to develop and implement initiatives
• Organizational Culture Awareness - Capability to understand and promote organizational culture through programs and activities
• Change Management - Ability to support and drive organizational change
• Customer Experience (CX) Understanding - Ability to apply customer experience principles and concepts to employee experience strategies

Education and Experience:

• Bachelor's degree or higher in Human Resource Management, Organizational Psychology, Organizational Development, or related field
• Certifications in Employee Experience or HR Analytics is an advantage
• 3-5 years of experience in Human Resources, Organizational Development, or Customer Experience
• Experience in designing and implementing Employee Engagement or Organizational Development initiatives
• Experience using tools to measure and analyze employee engagement
• Project management experience and ability to work with multiple stakeholders
• Experience in developing and implementing internal communication strategies
• Experience working with HR tools and technologies such as HRIS and Employee Survey Platforms is an advantage

Investing in Your Well-being:

• Competitive salary
• Group health insurance
• Company shuttle
• Annual bonus
• Provident fund
• Five days working per week

Join our team and make a difference

Please submit your resume via Quick Apply button and follow us on our career page ) and social media (Celestica Thailand Facebook and Celestica LinkedIn)

• Ensure the cleanliness and readiness of the villa before guest check-in
• Memorize and manage guest information including Check-in, Check-out, and VIP guests
• Follow instructions from supervisors accurately and without error
• Handle equipment and supply requisitions properly and in order
• Communicate effectively with guests and coordinate with other departments
• Inspect and maintain the tidiness of the villa and its surroundings
• Handle special assignments such as VIP care, collecting guest feedback, and follow-ups
• Coordinate with outsourced teams (housekeeping, maintenance) for smooth operations
• Inspect the villa after guest check-out and report any damage to relevant departments
• Greet and welcome guests warmly to ensure a memorable experience
• Maintain good relationships with local communities and leaders

Qualifications

• At least 1 year of experience in customer service, hotel, or villa operations
• Friendly personality with a strong service mindset
• Proficient in Thai and basic English communication
• Good interpersonal and coordination skills

Role Overview

The
Customer Experience & Wellness Manager
at
Kaaya Pilates Rehab Clinic
plays a pivotal role in leading and improving daily operations while ensuring an
exceptional, 5-star customer experience
at every touchpoint.

You will work closely with the CEO to set service standards, refine operational processes, and continuously elevate Kaaya's positioning as Bangkok's leading
doctor-led rehabilitation and wellness destination
.

This role is perfect for a
detail-oriented, customer-obsessed leader
who thrives on
daily operational excellence
,
continuous improvement
, and creating an environment where
every client feels cared for and valued
— turning first-time visitors into
loyal, returning customers
.

Key Responsibilities

1. Wellness & Operations Leadership

• Oversee
  day-to-day clinic operations
  to ensure seamless, high-quality service across all departments (front desk, Pilates, physiotherapy).
• Set, implement, and continuously
  refine Kaaya's operational SOPs
  and
  service experience guidelines
  .
• Manage
  scheduling
  for doctors, physiotherapists, trainers, and receptionists to optimize coverage, especially during
  peak hours and weekends
  .
• Ensure
  clinic readiness
  daily, including environment, cleanliness, safety, and equipment — delivering a
  premium, wellness-focused atmosphere
  .
• Actively identify and
  solve operational bottlenecks
  to maximize efficiency and elevate customer satisfaction.

2. Customer Experience & Journey Optimization

• Champion
  Kaaya's 5-star service philosophy
  — ensuring
  warmth, empathy, and personalization
  at every customer touchpoint.
• Monitor the
  entire customer journey
  , from booking to treatment to follow-up care, and proactively close service gaps.
• Create and enforce
  Kaaya's Wellness Service Standards
  to maintain consistent excellence and a sense of community.
• Regularly analyze
  customer feedback, NPS scores, and reviews
  to identify patterns and implement improvements.
• Introduce
  experience-driven innovations
  — surprise touches, personalized wellness check-ins, and memorable moments that
  delight customers
  .

3. People Leadership & Team Empowerment

• Lead, coach, and
  inspire a multidisciplinary team
  of doctors, physiotherapists, trainers, and front desk staff.
• Set
  clear KPIs and service goals
  for every department, aligning them with Kaaya's
  mission and business objectives
  .
• Conduct
  performance evaluations
  , personalized coaching, and
  team upskilling
  to raise overall service standards.
• Foster a
  positive, collaborative, and accountable team culture
  that prioritizes empathy, innovation, and excellence.
• Ensure
  team readiness
  to deliver consistently premium care by providing daily huddles, refreshers, and workflow updates.

4. Policy, SOP & Quality Management

• Develop, review, and
  continuously improve SOPs
  to ensure operational consistency and compliance.
• Maintain adherence to
  Thai healthcare regulations
  and
  Kaaya's internal quality benchmarks
  .
• Conduct
  routine operational audits
  to identify risks, inefficiencies, and opportunities for innovation.
• Oversee
  cash handling, insurance claim processes
  , and
  front desk documentation accuracy
  to maintain financial integrity.

5. Continuous Improvement & Innovation

• Analyze operational workflows
  and proactively redesign them for greater efficiency, higher retention, and better patient outcomes.
• Integrate
  clinic software systems
  , data dashboards, and automation tools to enhance operational accuracy and reporting.
• Benchmark Kaaya's service quality against
  premium rehabilitation and Pilates clinics
  regionally and globally.
• Partner with the CEO to develop
  Kaaya-exclusive wellness programs
  and operational frameworks that
  differentiate the brand
  .

6. Reporting & Strategic Collaboration

• Deliver
  weekly and monthly reports
  to the CEO, including:
• Revenue & cost performance
• Customer experience metrics
• Team productivity & adherence to SOPs
• Operational gaps and proposed solutions
• Contribute to
  strategic planning, budgeting, and scaling
  Kaaya's operations.
• Support the development of
  franchise-ready SOPs
  and
  expansion frameworks
  for future branches.

Qualifications & Skills

Must-Have

• Bachelor's degree in Business Administration, Healthcare Management, Wellness, or related field
• 5+ years of operational or wellness management experience, preferably in
  healthcare, wellness, or hospitality
• Strong understanding of
  customer experience design
  and
  patient journey optimization
• Proven ability to
  set and maintain premium service standards
  while managing cross-functional teams
• Excellent leadership skills
  with the ability to
  motivate, coach, and hold teams accountable
• Highly
  detail-oriented
  and
  process-driven
  , with a passion for
  continuous improvement
• Customer-first mindset
  with strong emotional intelligence and empathy

Nice-to-Have

• Experience in physiotherapy, Pilates, wellness, or fitness industry operations
• Knowledge of Thai healthcare regulations and insurance claims
• Familiarity with
  clinic software systems
  or similar management tools
• Bilingual (Thai + English)

Key Success Metrics (KPIs)

• Customer Experience:
  NPS ≥ 90, complaint resolution ≤ 24 hours
• Retention:
  Returning client rate ≥ 60% within 6 months
• Operational Excellence:
  ≥ 95% appointment accuracy, ≤ 5% no-shows
• Team Performance:
  ≥ 90% SOP adherence, strong staff engagement & retention
• Continuous Improvement:
  Launch at least
  3 impactful operational upgrades
  per quarter

Kaaya Core Values

• Care & Empathy
  — We treat every client as family.
• Excellence
  — We deliver
  5-star service
  at every touchpoint.
• Innovation
  — We embrace new ideas to continuously improve.
• Integrity
  — We are transparent, accountable, and trustworthy.
• Community
  — We build lasting relationships between clients, staff, and Kaaya.

About the role

NK BANTAWAI INTERNATIONAL CO., LTD.' is seeking an experienced Salesperson to join our team in Chiang Mai. In this full-time role, you will be responsible for delivering exceptional customer service and contributing to the overall success of our retail business.

What you'll be doing

• Providing personalised and attentive customer service to ensure a positive shopping experience
• Demonstrating and promoting our products to customers, highlighting their features and benefits
• Assisting customers with product selection, advice and processing sales transactions
• Maintaining high standards of store presentation and visual merchandising
• Collaborating with the team to achieve sales targets and business objectives
• Participating in inventory management and stock replenishment activities
• Adhering to company policies, procedures and safety regulations

What we're looking for

• Minimum 3 years of experience in a customer-facing retail or sales role
• Strong communication and interpersonal skills to engage with customers effectively
• Excellent product knowledge and the ability to provide knowledgeable recommendations
• Enthusiasm for delivering a high standard of customer service
• Ability to work collaboratively in a team environment
• Flexibility to work a variety of shifts, including weekends and holidays
• Proficiency in the Thai and English languages

What we offer

• Competitive salary and commission-based incentives
• Comprehensive training and development opportunities
• Opportunities for career advancement within the company
• A dynamic and supportive work environment

About us

NK BANTAWAI INTERNATIONAL CO., LTD.' is a leading retailer of premium home goods and lifestyle products. With a growing presence in Thailand, we are committed to delivering exceptional customer experiences and building a reputation for quality, innovation and sustainability. Join our team and be a part of our exciting journey

Apply now to become our next Experience Salesperson.