20 Office Management jobs in Thailand
IT Project Management Office
Posted today
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Experience in IT Enterprise Project.
PMO Specialist.
PMO Specialist provides deep domain expertise in the core project execution methodologies: Project Management; including but not limited to, Planning, Collaborating with Internal and External Stakeholders and Risk Management for all related IT Infrastructure projects. PMO keeps documentation on projects and offers direction and key metrics in the execution of the projects under its governance.
The role is comprehensively responsible for pre-project, initiation, execution, documentation, closeout with lessons learned to the implementation of projects within the organization. In addition, the PMO Specialist will manage all the processes smoothly, create jobs to be done and ensure that they are followed and achieved on time.
**Responsibilities / Scope of Works**:
Design projects including set goals/target, scope, plan, methodology, tasks, risks & issues, mitigation and deliverables to ensure the success of each project.
Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, quality, resource capacity and deadlines.
Manage dependencies and proposing resolutions.
Identify emerging risks and develop mitigating actions.
Escalate risks and issues to relevant stakeholders.
Provide challenge / Review of Deliverables prior to submission to Management and Project Group.
Deal with issues and risks escalated by Project Managers, Partners and workstream leads.
Identify potential challenges before they materialize.
**Prepare accurately & effective documents for entire projects**: Proposal/Pitching, Memo, Deliverables, Report, etc.
Conduct research and analysis to collect required data and information, as well as analyze findings and prepare research reports.
Designing, developing and deploying modular cloud-based systems. Experience with CI/CD systems, SysOps. Azure, AWS, and GCP certifications preferred.
Perform other related tasks related to project and team execution as per assigned.
**Qualifications**:
At least Bachelor s degree with an outstanding record of academic achievement.
PMP designation preferred, but not required.
Proactive, efficient, inquisitive, solution and delivery-oriented mindset with a love of details and solving problems.
Ability to engage IT teams and all working team members to deliver projects and ability to work effectively with people at all levels in an organization.
Logical thinker, analytical capability in analyzing alternate scenarios, communicating and proposing solutions.
Excellent verbal and written language skills and communication skills in Thai and English.
Minimum 3 years of overall experiences out of which at least 1 year of experience in Enterprise Project work.
Flexible personality and comfortable with dynamic situations and able to respond fast and effectively.
Extensive experience in using PMO Tools (e.g., Asana, Kissflow, Airtable, Microsoft 365).
Coachable, enjoy learning and setting high standards.
Hybrid Working (WFA 2 วัน / เข้าออฟฟิศ 3 วัน).
Co working Space.
ฟิตเนต.
ประกันสังคม / ประกันสุขภาพ / ประกันชีวิต / ประกันอุบัติเหตุ.
กองทุนสำรองเลี้ยงชีพ.
โบนัสประจำปี.
วันลาพักร้อน เมื่อผ่านทดลองงาน.
วันหยุดพิเศษในเดือนเกิด.
ตรวจสุขภาพประจำปี.
เงินช่วยเหลือสมรส / เงินช่วยเหลือฌาปนกิจ.
การเดินทาง
**BTS**: สถานีพหลโยธิน24, ห้าแยกลาดพร้าว
**MRT**: สถานีพหลโยธิน
บริการเรียกรถบริเวณผ่าน App MuvMi.
ติดตามข่าวสารจาก SC ASSET ได้ที่.
**Job skills required**: Project Management, Management, English, Thai, Research
(Vp), Programme Management Office (PMO)
Posted today
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Job Description
Project Formulation and Budgeting.
Facilitate workshops with multiple stakeholders to gather, analyse and document requirements.
Work with stakeholders to finalise business requirements documentation, craft RFP specifications, evaluation criteria.
Conduct RFP/RFI to identify products and services, perform GIS department project annual budgeting.
Lead/Manage Request for Proposal process with vendors ensuring adherence to the Bank s procurement standards and guidelines.
Lead/Manage RFP evaluation and seeking approval from PSC for final recommended product/vendor.
Participate in negotiation of contract and contract changes, coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract, Facilitate finalization of contract between vendor, business users, legal team and sourcing team.
Work with business stakeholders to seek budget approval based on outcome of the RFP.
Project Implementation.
Enforce high standards of quality, accuracy and consistency in all project activities, project documentation, logs, trackers and reporting materials.
Ensure project timeline is adhered.
Manage/Track project issues, risks to closure.
Escalate issues, risks to relevant stakeholders in advance ensuring effective mitigation plans and actions for successful and on time project completion.
Ensure completeness in services being delivered by the vendor.
Alignment of project governance with UOB project delivery standards whenever applicable.
Anticipate project needs and make recommendations. Act as a central point of contact for business and technical issues and interfaces with interested parties across the Company to ensure programme/project success.
Plan and execute change management activities and communications required.
Implement and maintain processes for reporting progress from the various GIS teams to programme/project steering committees.
Prepare and deliver reporting materials for programme and project governance forums ensuring timeliness, accuracy and relevance of data.
Track/budget project budget information, planned vs actual spend.
Degree in Computing or related discipline to support job requirements.
At least 8 years of experience in Programme/Project management under a Project Delivery/PMO function.
Past experience in project management, business analysis in the area of Information and Cyber Security, overseeing implementation of Information and Cyber Security solutions, capabilities and service models/processes.
Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently.
Adaptable and comfortable working in a dynamic environment.
Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g. RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).
Strong client management and interaction experience.
Strong persuasion and negotiation skills including conflict resolution skills.
Strong analytical and critical thinking skills, meticulous with attention to details.
Ability to identify and improve on work & process inefficiencies.
Pro-efficient in MS Project, Confluence, JIRA.
Pro-efficient with SDLC, AGILE methodologies.
**Pro-efficient in the following would be an advantage**:
MS Sharepoint/HTML will be an advantage.
Soft Skills.
Good organization skill, able to multi-task and work under pressure.
Adaptable and comfortable working in a dynamic environment.
Excellent time management and is able to prioritize work.
Strong analytical and critical thinking skills, and meticulous with attention to details.
Team player, able to work independently or in a team with mínimal supervision.
Good communication, writing and presentation skill.
Good stakeholder engagement and vendor management skills.
Seniority Level.
Mid-Senior level.
Industry.
Banking.
Financial Services.
Employment Type.
Full-time.
Job Functions.
Information Technology.
Business Development.
Project Management.
Skills.
Project Management Office (PMO).
Project Delivery.
Thinking Skills.
Project Initiation.
Critical Thinking.
Stakeholder Engagement.
Facilitation.
Request for Proposal (RFP).
Product Requirements.
Conflict Resolution.
**Job skills required**: Procurement, Negotiation, GIS
**Job skills preferred**: Project Management, Legal, Coordinate
Technician, Facility Management Team

Posted 2 days ago
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Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Skilled Critical Facilities Maintenance Technician has a substantial understanding of their role and applies their knowledge and skill to carry out their responsibilities relating to the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.
This role maintains and follows the processes that maximize customer uptime in the most cost-effective way. This role also ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
The Skilled Critical Facilities Maintenance Technician acts as an informal team leader, fostering a collaborative and innovative team culture focused on achieving operational excellence.
**Key responsibilities:**
+ Develops creative approaches to keeping operational costs to a minimum, improves efficiency, and implements new strategies. Systems of responsibility include -
+ O Mechanical responsibilities include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
+ O Electrical responsibilities include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
+ O Fire Life Safety responsibilities includes wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
+ Tests performance of electromechanical assemblies and electronic voltmeters.
+ Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
+ Inspects parts for surface defects.
+ Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
+ Aligns, fits or assembles component parts, using hand or power tools.
+ Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include - Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control.
+ Analyses systems to ensure best practices for both internal and external customers.
+ Provides feedback to relevant teams on the effectiveness of existing standards and processes.
+ Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
+ Works with relevant teams to track and complete an aggressive preventive and predictive maintenance program.
+ Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
+ Manages systems to avoid unplanned customer-impacting events.
+ Works with relevant teams to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
+ Performs other duties as assigned.
**Knowledge, Skills and Attributes:**
+ Understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following - electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems.
+ Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
+ Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
+ Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems.
+ Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal.
+ Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -
+ O Chilled Water Systems
+ O Large Centrifugal Chillers
+ O Cooling Towers
+ O Heat Exchangers
+ O Water Treatment Systems
+ O VFD's and Pumps
+ O HVAC equipment
+ O CRAC/CRAH's
+ O Humidification Systems
+ O Water heaters
+ O Water/Air filters
+ O BMS and PLC Controls
+ O Emergency Standby Diesel Generator Systems
+ O Fuel/Oil systems
+ O 480/277 and 208/120 electrical generation and distribution
+ O Static UPS Systems
+ O Double Interlock Pre-Action Systems
+ Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
+ Ability to communicate effectively with customers and internal staff and effectively work in team environment
+ Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
+ Ability to learn quickly and address issues as they arise during normal working hours or after hours.
+ Ability to logically analyze and solve problems.
+ Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.).
+ Ability to operate electrical tools such as a multi-meter or infrared camera.
+ Ability to operate a forklift.
+ Possess critical thinking and complex problem-solving skills
**Academic qualifications and certifications:**
+ Relevant high school diploma or equivalent required.
+ Relevant advanced qualification or equivalent work-related experience required.
+ CPR/First Aid and NFPA70E Certification (can be gained during course of employment).
+ Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required.
**Required experience:**
+ Solid demonstrated experience in a similar role gained within a data center facilities environment
+ Solid demonstrated experience in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)
+ Relevant demonstrated experience as a critical facilities maintenance team leader
+ Solid demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -
+ O Chilled Water Systems
+ O Large Centrifugal Chillers
+ O Cooling Towers
+ O Heat Exchangers
+ O Water Treatment Systems
+ O VFD's and Pumps
+ O HVAC equipment
+ O CRAC/CRAH's
+ O Humidification Systems
+ O Water heaters
+ O Water/Air filters
+ O BMS and PLC Controls
+ O Emergency Standby Diesel Generator Systems
+ O Fuel/Oil systems,
+ O 480/277 and 208/120 electrical generation and distribution
+ O Static UPS Systems
+ O Double Interlock Pre-Action Systems
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Property Manager (Hotel Facility Management)
Posted today
Job Viewed
Job Description
- ** Job Description**:
- (Recruiting background)
Expand building management business in Thailand
This position is property management in HOTEL
(Job description)
- To manage key suppliers by building relationship with the properties, such as parking,facility,amenities etc.
- Liaise with all internal departments to manage the properties
- Willing to work on field to visit and follow up properties
- ** Requirement**:
- 【Must】
- At least 5 years experience in building/facility management,condominium management
- Good command of English
【Advantage】
- Good communication skills
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 08:30 ~ 17:30
- ** Holiday**: (Holiday)
8 holidays per month + national holidays
- ** Benefit**:
- Transportation allowance (BTS 1,100THB / MRT 1,400THB)
- Social security
- Medical・PA insurance(after probation)
- Bonus once/year (after working 1 year)
Facility Management and General Administration
Posted today
Job Viewed
Job Description
To operate and monitor the operation of general administrative and facility management in responsible site to ensure good working environment and all supporting services/ activities are well-conducted aligning with standards and regulations, as well as effective and cost optimum facility and services within facility, hence enhance effectiveness, quality, security and safety of working environmentJob Description:
1.) Operate detailed work plan for general administration and facility management aligning with policies and strategies to drive facility that enhance working performance and support operations of related functions and enhance convenience and well-being of employee
2.) Implement the specifications of general administration, facilities and services aligning with strategy and plans to ensure feasibility, effectiveness, alignment and synchronization to company s culture and employee
3.) Monitor and control outsourcing services for providing overall system specifications and special recommendations as well as making key decision and monitoring in general administration and facility services regarding maintenance and repair, utilities, security service, design and engineering to ensure operational support and achieving facility management goals and targets aligning with General Administration
4.) Monitor maintenance and repair of facility & utility as per conditional and preventive maintenance plans to ensure achieving services as per regulations and maintain effective facility and safety of working environment and administrative services including office supplies and stationery, vehicle service, mail and messenger, cleaning, waste, landscape and garden to ensure all of these services are well-managed, enhance good working environment and support effective operation of functions
5.) Monitor security system and service to ensure achieving services as regulations and ensure security across facility and the operation of designing and engineering of facility working with outsourcing services to ensure achieving facility as per requirements, hence enhance company s image and reputation.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Office Manager
Posted today
Job Viewed
Job Description
- Promptly and professionally handle customer calls, address inquiries, and provide appropriate assistance.
- Collaborate with the managing director to assist and effectively manage projects, key performance indicators, and tasks using Asana project management software.
- Maintain precise inventory control through tracking, ordering, and organization of products using ZOHO software.
- Conduct outreach initiatives and make cold calls to engage potential clients and expand business opportunities.
- Support general office operations by performing administrative tasks as needed and ensuring a productive work environment.
**Salary**: ฿25,000.00 - ฿30,000.00 per month
Ability to commute/relocate:
- เมืองภูเก็ต, ภูเก็ต: Reliably commute or planning to relocate before starting work (required)
Front Office Manager

Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Phuket, Thailand, Thailand, 83150VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Front Office Manager

Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand, 83150VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Front Office Manager
Posted today
Job Viewed
Job Description
- Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue and profitability.
- Compiles reports as may be required including rate and availability calendar; Interviews, trains, supervises, counsels, schedules and evaluates, manages and motivate all front desk associates.
- Works with and communicates effectively and efficiently with housekeeping and engineering departments
Encourages a team spirit amongst the associates providing leadership and guidance.
- Uses effective and sound management skills & judgement to solve issues for best possible outcomes.
- Communicates with guests and associates, both verbally and in writing to answer questions and provide clear direction in advising and instructing staff accordingly.
- Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
- Implements and monitors all promotions and programs.
- Ensures that all management company SOPs are fully complied with.
Supports and embraces management company culture and core values.
- Assumes additional assignments and responsibilities as may be directed by cluster hotel manager.
ประกันสังคม,ค่าคอมมิชชั่น,ค่าอาหาร,ชุดพนักงาน,service charge, group insurance, other benefits same as 4-5 star hotel
ปริญญาตรี
2 ปีขึ้นไป
Good command of English
Proven knowledge of problem resolution, organizing and conducting staff meetings and training.
Excellent leadership, organizational and communication skills
Hotel Culture (Chiang Mai) Co., Ltd. is an established company. There are Singapore-based conducting hotel businesses and restaurant in Singapore and Malaysia and the company registered in Thailand for hotel business and restaurant is located in Nimmanhaemin business district of Chiang Mai, Thailand. Stay with Nimman, a brand-new five-star hotel nestled in the heart of Nimman.
Front Office Manager
Posted today
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Job Description
**Main Responsibilities**
- To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, and Resort Centre.
- To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.
- To respond to changes in the Rooms function as dictated by the industry, company, and hotel.
- To carry out any other reasonable duties and responsibilities as assigned.
**Qualifications**:
Qualifications:
- Strong result-oriented, people management, and leadership skills.
- Effective communication skills to liaise with other departments.
- Strong in English communication skills, and computer literate.
- A strong focus on customer service.
- Ability to work well under pressure and keep calm in difficult situations
- Proactive work style