4 On Call jobs in Thailand
Business Call Agent
Bangkok, Bangkok
United Overseas Bank (Thai) Public Company Limited
Posted today
Job Viewed
Job Description
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
This advertiser has chosen not to accept applicants from your region.
0
Chat & Call Da
CDS
Posted today
Job Viewed
Job Description
**Job Purposes**:
**Key Roles and Responsibilities**:
**Qualifications**:
**Additional Information**:
**For More details, please contact to K.Natthatida (Mobile phone : )
**Key Roles and Responsibilities**:
**Qualifications**:
**Additional Information**:
**For More details, please contact to K.Natthatida (Mobile phone : )
This advertiser has chosen not to accept applicants from your region.
1
Call Centre Manager
Bangkok, Bangkok
United Overseas Bank (Thai) Public Company Limited
Posted today
Job Viewed
Job Description
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
This advertiser has chosen not to accept applicants from your region.
2
Manager - Call Center & Social Media Management
Siam Makro Pcl.
Posted today
Job Viewed
Job Description
Call Center Management.
Social Media Management.
Developing contact center strategies.
Call Center Management.
Developing short
- and long-term forecasts of contact center volumes and demands across multiple support channels.
Managing staffing plans and scheduling practices to ensure resources are maximized to deliver optimal service level results.
Leading team of analysts overseeing real time monitoring, scheduling and analysis activities to ensure appropriate agent coverage across all channels and hours of operation.
Developing contact center strategies to improve customer experience, and reduce cost per contact through deflection and efficiency gains.
Setting and reviewing operational performance standards.
Facilitating weekly and monthly Operations meetings leadership team of upcoming initiatives, plans, challenges, or anticipated risks to service levels.
Partnering with internal technology team and technology providers, developing support processes, and working ongoing technical issues and changes.
Social Media Management
Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
Maintain unified brand voice across different social media channels.
Monitor social media channels for industry trends.
Interact with users and respond to social media messages, inquiries, and comments.
Review analytics and create reports on key metrics.
Assist in the development and management of social media marketing and influencer marketing strategy.
Bachelor s degree, or equivalent work3-5 years of related work experience in a Contact Center of 100+, supporting multiple channels, in a constantly changing environment.
5+ years using Contact Center Workforce Management systems.
Proven work experience as a Social media manager.
Solid knowledge of SEO, keyword research and Google Analytics.
Experience collaborating across cross functional stakeholders.
Proficient in Microsoft Office suite, advanced Excel skills.
Expert knowledge of contact center workforce planning tools and best practices.
Microsoft Office proficiency and advanced Excel skills.
Exceptional analytical skills. Demonstrated ability to quickly understand cause and effect impacts on day-to-day service levels and make data driven decisions.
Technical savvy and expert problem-solving ability.
Expert communication skills. Confidently articulates complicated information in a concise manner and effectively facilitates discussions.
Exceptional organizational skills, attention to detail, ability to multi-task, and prioritize competing priorities.
**Job skills required**: SEO, Social media, Industry trends
**Job skills preferred**: Google Analytics, Microsoft Office, Research
Social Media Management.
Developing contact center strategies.
Call Center Management.
Developing short
- and long-term forecasts of contact center volumes and demands across multiple support channels.
Managing staffing plans and scheduling practices to ensure resources are maximized to deliver optimal service level results.
Leading team of analysts overseeing real time monitoring, scheduling and analysis activities to ensure appropriate agent coverage across all channels and hours of operation.
Developing contact center strategies to improve customer experience, and reduce cost per contact through deflection and efficiency gains.
Setting and reviewing operational performance standards.
Facilitating weekly and monthly Operations meetings leadership team of upcoming initiatives, plans, challenges, or anticipated risks to service levels.
Partnering with internal technology team and technology providers, developing support processes, and working ongoing technical issues and changes.
Social Media Management
Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
Maintain unified brand voice across different social media channels.
Monitor social media channels for industry trends.
Interact with users and respond to social media messages, inquiries, and comments.
Review analytics and create reports on key metrics.
Assist in the development and management of social media marketing and influencer marketing strategy.
Bachelor s degree, or equivalent work3-5 years of related work experience in a Contact Center of 100+, supporting multiple channels, in a constantly changing environment.
5+ years using Contact Center Workforce Management systems.
Proven work experience as a Social media manager.
Solid knowledge of SEO, keyword research and Google Analytics.
Experience collaborating across cross functional stakeholders.
Proficient in Microsoft Office suite, advanced Excel skills.
Expert knowledge of contact center workforce planning tools and best practices.
Microsoft Office proficiency and advanced Excel skills.
Exceptional analytical skills. Demonstrated ability to quickly understand cause and effect impacts on day-to-day service levels and make data driven decisions.
Technical savvy and expert problem-solving ability.
Expert communication skills. Confidently articulates complicated information in a concise manner and effectively facilitates discussions.
Exceptional organizational skills, attention to detail, ability to multi-task, and prioritize competing priorities.
**Job skills required**: SEO, Social media, Industry trends
**Job skills preferred**: Google Analytics, Microsoft Office, Research
This advertiser has chosen not to accept applicants from your region.
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