What Jobs are available for Onboarding in Thailand?

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Welcome new employees' upon their arrival and give them an office tour.

Introduce team members in a warm and welcoming manner.

Gather and process paperwork, like contracts, agreement documents and responsible for visa and work permit for expat employees.

Ensure new hires have technical assistance to properly set up their hardware and software.

Address new hires' queries regarding their contracts and payroll

Take expats to the immigration office and Ministry of Labor to extend visas and work permit books.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Human Resources, Social Sciences, Economics or Business Administration or equivalent.

Preferably with 2 years working experience in a related field is ideal for this position. However, fresh graduates are welcome to apply.

Possesses prior hands-on experience with Human Resources Information Systems (HRIS).

Possesses basic knowledge of labor legislation.

Demonstrated strong communication skills, both verbally and written.

Ability to maintain integrity and confidentiality when handling sensitive and confidential information.

Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration and great perks

Comprehensive medical, insurance, and social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy-to-access location with direct public transport links

Flexible working arrangements

Coaching and mentoring from experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Reviews, updates and maintain proper filing of employees personal file.

To assist in general HR clerical and data entry functions.

To assist in opening and maintaining employee personal files.

Provide administrative support in Employee Relations matters, HR operational matters and appraisal process.

Continue to improve the current process and provide excellent customer service to our employees

Support onboarding processes and ensure first day office checklist is performed

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Mass Communication or equivalent.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are welcome to apply.

Strong organization and planning skills and ability to manage multiple priorities simultaneously with a robust sense of accountability, sound judgment, and dependability.

Excellent computer skills with proficiency in Microsoft Suite (Word, Outlook, PowerPoint and Excel).

Strong analytical skills, hardworking and good initiative.

Able to work under pressure, tight timeline, result orientated, strong problem solving and good analytical skill.

Excellent verbal and written communication skills in English and the language of supporting market About TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration and great perks

Comprehensive medical, insurance, and social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy-to-access location with direct public transport links

Flexible working arrangements

Coaching and mentoring from experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Drive the employee experience over the employee life cycle (onboarding of new hires, New Employee Onboarding program coordination, confirmation appraisal, off boarding etc.).

Update and maintain employee records in Human Resources Information Systems such as Flash.

Generate employment related letters such as Letter of Certification, Visa Application, etc.

Process local government claims (maternity claims, childcare claims etc).

Manage employee benefits policies and systems.

Generate offer letters, employment contracts, and initiate process for candidates.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Human Resources, Social Sciences, Economics or Business Administration or equivalent.

Preferably with 2 years of experience handling HR administration or related roles is ideal for this position.

Ability to plan well with strong organizational skills to execute tasks efficiently.

Ability to be hands-on, pro-active, and flexible in driving process improvements.

Ability to work independently with minimum supervision.

Ability to work effectively in a team and to multi-task under pressure.

Demonstrated experience in managing end to end on-boarding and off-boarding processes for employees.

Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi)

Job Summary:

The Onboarding Specialist is responsible for the end-to-end onboarding process for enterprise clients, ensuring their merchant accounts and transaction routing configurations are set up accurately and efficiently. This role involves guiding clients through account activation, compliance checks, system configuration, and platform training, ensuring a smooth transition after contract signing until merchants can go live successfully.

The ideal candidate demonstrates a strong sense of urgency, collaboration, and commitment to continuous improvement while ensuring compliance with service level agreements (SLAs).

Key Responsibilities

• Serve as the primary point of contact for enterprise clients during onboarding.
• Handle the end-to-end onboarding process for enterprise clients, ensuring timely and smooth activation.
• Ensure accurate entry and validation of merchant related information e.g. account details, business information, payment processing preferences, transaction routing rules, payment method prioritization, fallback alternatives, currency handling including settlement, payout and report related settings.
• Validate test transactions and ensure proper routing behavior before go-live.
• Conduct platform walkthroughs and training sessions to ensure clients understand how to manage their account settings.
• Provide step-by-step guidance for troubleshooting common setup issues.
• Ensure clients are confident in using reporting tools, reconciliation features before activation.
• Monitor new merchant go-lives and proactively check for configuration-related issues.

• Continuously improve the onboarding workflow by identifying gaps and optimizing processes.
• Collaborate with internal teams to resolve client issues efficiently to reduce time-to-live including to escalate when necessary.
• Continuously maintain, review and and improve onboarding SOPs, configuration guides, and troubleshooting documentation to streamline onboarding efficiency.
• Contribute to the onboarding knowledge base, ensuring related support teams have clear guidance for common issues.
• Ensure highest accuracy in client data entry across onboarding systems.
• Track onboarding progress, time-to-live metrics, and client satisfaction scores.
• Identify common setup errors or delays causing onboarding related incidents and propose process enhancements.

• Work closely with Sales to set clear expectations for onboarding timelines and technical requirements.
• Set realistic onboarding expectations and proactively update stakeholders on progress.
• Collaborate with support and product teams to resolve onboarding related incidents within predefined SLA.

Key Competencies

To succeed in this role, the candidate should demonstrate:

• Client-First Mindset – You put the client's needs at the center of everything you do.
• Sense of Urgency – You move fast, manage multiple tasks, and meet deadlines efficiently.
• Attention to Detail – You ensure accuracy in configuration, compliance, and documentation.
• Problem-Solving Skills – You take initiative to resolve onboarding challenges proactively.
• Strong Communication – You can clearly explain processes and steps to clients in a friendly, professional manner.
• Team Player – You collaborate effectively with internal teams to ensure smooth client onboarding.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Finance, or related fields.
• 1 - 2 years of experience in client onboarding, operation, customer support (fintech experience is a plus)
• Strong in communication to collaborate efficiently and constructively
• Strong in learning capabilities and fast adaptability as there are variety of issues/situations during day-to-day operations
• Be able to write, read and speak English properly, especially comprehensive and well-organized writing skill is highly preferred.
• Be able to work as a team, will to learn, and very detailed oriented with high adaptability
• Be able to work during out of office hours as necessary or work at home during late night in case of emergency.
• Be able to accommodate these key values:
  
  >> Customer Service – Professionally manage difficult or emotional customer situations, respond promptly to customer needs
  
  >> Interpersonal Skills- Be able to coordinate with different levels of stakeholders
  
  >> Ability to Multitask– Be able to handle several tasks in well-organized manner
  
  >> Time Management- Be able to prioritize and use time efficiently based on priority of the issues in hand
  
  >> Discipline - Be responsible and accountable
  
  >> Proactive Mindset - Able to proactively do self-learning, embrace changes and seek for continuous improvement

Preferred Skills

• Experience in configuring user accounts, payment settings, or reconciliation tools is a plus.
• Knowledge of card networks, alternative payment methods, or chargeback handling is beneficial.
• Basic familiarity with API logs and transaction reporting tools (not required but helpful).

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates' information:

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Company Description

Lightnet is a Singapore-based fintech company committed to improving the lives of the unbanked and underbanked by creating an inclusive international remittance ecosystem. The focus is on increasing the efficiency of money transfer operators, financial institutions, and other cross-border payment providers, primarily in Southeast Asia.

Role Description

This is a full-time, on-site role for an Onboarding Specialist located in Bangkok, Thailand. The Onboarding Specialist will be responsible for facilitating and managing the onboarding process for new clients, ensuring a smooth and efficient transition. This role includes tasks such as guiding clients through the onboarding steps, addressing client inquiries, troubleshooting issues, and collaborating with different teams to enhance the onboarding experience.

Qualifications

• Strong Interpersonal Skills and Communication Skills
• Customer Onboarding and Client Onboarding experience
• Analytical Skills to identify and solve issues
• Ability to manage multiple clients and prioritize tasks
• Relevant experience in fintech or financial services is a plus
• Proficiency in multiple languages is an advantage
• Bachelor's degree in Business, Finance, or related field

Organizational Overview:

• Yanolja Cloud Solution Pvt. Ltd. (YCS), is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
• With more than 480+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
• We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, Mexico, and counting.

Profile Overview:

• Customer-centric professional with 2+ years of experience in client-facing roles, specializing in onboarding, training, and providing comprehensive support. Proven ability to build strong relationships and deliver exceptional service.
• Technically proficient with a strong understanding of software products and the ability to troubleshoot issues effectively. Adept at analyzing needs, identifying solutions, and ensuring client satisfaction in a fast-paced environment.
• Team player with excellent communication and collaboration skills. Eager to contribute to a dynamic team and drive customer success within the hospitality industry or related sectors.

Roles & Responsibilities

• Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.
• Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.
• Provide comprehensive training to clients on using our products and services effectively.
• Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.
• Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.
• Maintain an in-depth understanding of our products and services to offer expert advice and support.
• Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.
• Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.
• Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

Key Competencies for the Role:

• Client Onboarding and Training: Expertise in coordinating smooth onboarding processes, conducting needs analyses, and delivering comprehensive training on software products and services.
• Technical Acumen: Solid understanding of software products and the ability to troubleshoot technical issues effectively.
• Customer Relationship Management: Proven ability to build and maintain strong client relationships, acting as a trusted advisor and ensuring high satisfaction levels.
• Problem-Solving and Analytical Skills: Adept at identifying, analyzing, and resolving client issues promptly and efficiently.
• Communication and Interpersonal Skills: Excellent written and verbal communication, with the ability to convey technical information clearly and concisely.
• Collaboration and Teamwork: Experience working effectively with cross-functional teams to achieve shared goals.
• Adaptability and Flexibility: Ability to thrive in a dynamic environment and adjust to changing client needs.
• Industry Knowledge: Familiarity with the hospitality industry, hotel tech companies, and OTA companies is a plus.

• Bachelor's degree, Technical Degree shall be preferred.
• Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding.
• Must have Laptop and a proper Internet connection
• Should read, write, and speak English and regional languages.
• Strong technical acumen to understand software products and effectively troubleshoot issues.
• A passion for delivering exceptional customer service and building lasting relationships.
• Proven ability to identify, analyze, and resolve problems in a timely manner.
• Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs.
• Ability to collaborate effectively with cross-functional teams.
• Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred.

What Makes Us Unique

At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar
Onboarding Coaches
.

As an
Onboarding Coach
you will support customers and internal teams in terms of all general billing questions. As an
Onboarding Coach
, you will make our company motto of "more reservations, happier guests" a reality by providing outstanding support to our customers around the world.

*PLEASE SUBMIT YOUR APPLICATION AND CV IN ENGLISH*

Location:
Remote

What You Will Do:

• Responsible for onboarding, training and the overall success of each client using the Cloudbeds platform through video conferencing, phone calls and emails
• Follow up with new accounts and assist with the onboarding process
• Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
• Partner and work closely with Sales to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
• Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers.
• Answer product and service questions via our email ticketing system
• Troubleshoot and make outbound calls for escalated issues and onboarding calls
• Use training materials to keep up-to-date with the latest system updates
• Attend company-wide online training sessions
• Act as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of Cloudbeds' products.
• Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
• Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
• Develop and maintain a deep understanding of customers' business drivers and operational goals, and steer our product to align with those initiatives.
• Gather client feedback and requirements for future releases of the software.
• Enter critical support and activity notes in salesforce
• Help create and/or translate new tutorials as needed by contributing content to the database of support articles

Key Competencies Include:

• Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to customers and key stakeholders.
• Ability to clearly communicate & synthesize customer details (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Support, Product, Marketing, Design).
• Project Management and Collaboration: Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
• Ability to manage multiple projects/customer accounts with varying processes at once.
• Can proactively and positively empower the client to work as independently as possible.
• Able to lead to multiple personality types and stakeholders through onboarding.
• Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.

You'll Succeed With:

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles
• Experience in hospitality/tourism
• Communication skills and a positive attitude
• Fluent English
• Fluent in Thai
• Problem-solving skills and emotional management
• Compatible graduation course (completed)
• More than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection
• Note: This is an entry-level position
• Note: This is a remote position that can be done from home

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at

Company Awards to Check Out

• Best All-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace Certified (2024)
• Top 10 People's Choice(2024)
• Deloitte Technology Fast

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome - A Culutre of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at or via email at Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

• All positions require a criminal background check.

Operations

Date: 9 Sept 2025

Location:
Bangkok, Thailand

Company: Kiatnakin Phatra Securities Public Company Limited

• Operations Department is one of the support functions to various business units of the company, the client onboarding team have to be handling client onboarding process and data maintenance which related to client, more over this team is mainly the hub of client data which each products linked and needed.
• You are a trusted advisor and can influence everything to front / middle office or other business unit touches in their first (and future) experience with team.
• This position interacts with many team including front /back/support/audit to provide a value information or process that support each subject to relay with client experience or other team related
• Our Department aims to be a partner with business units and is committed to provide efficient support services on a timely manner with accurate information and in compliance with applicable law and regulations.
• Well manage on documentation oriented is the team success which related to preparing, gathering, storage, input data into the system, and reporting relevant business units as required.

• Handling all account Opening, setting up credit line, all type of trading accounts as well as close trading account for in house product i.e. equity, debt, SBL, mutual fund, global investment, derivatives trading activities both listed in TFEX and OTC etc. and also support to Selling Agent role of the company i.e. Mutual fund (AMC - Asset Management Companies), Deposit bank Account or other product.

• Handling maintenance client profile both document part and system part.

• Handling maintenance client profile to cover KYC, suitability, clients due diligence processes.
• Coordinate with other departments, AMC or associated company to complete assigned tasks and support Group's business requirement Qualifications.
• Check and control client's information in the database that they are up-to-date and accuracy.
• Other assignments work project as the case may be.
• Proactively report & contribute as necessary with the Team Leader, Management, & other to bridge gaps that may exist between current processes.

• Thai national with Bachelor or Master's degree in Economics, Accounting, Finance or any business field.
• 1-2 years or more of experience in securities industry, background in custodian bank.
• Good communication skill of written and spoken with both English and Thai language.
• Strong analytical skills, rational thinking with excellent interpersonal skills.
• Must be able to perform well under pressure.
• Must possess good judgment, logic and ability to multi-task
• Pleasant personality with service minded, energetic, enthusiastic and a good team player.
• Knowledge of PC and Microsoft application (Word, Excel, Outlook and PowerPoint).

Job description:

• Lead the onboarding process for new consignment partners, from initial contact to full integration.
• Collaborate with cross-functional teams to gather necessary information and resources for onboarding.
• Conduct orientation sessions to educate partners on program requirements, policies, and procedures.
• Ensure all necessary documentation, contracts, and agreements are completed accurately and in compliance with Shopee's policies.
• Provide guidance to partners on documentation requirements and assist in resolving any issues or discrepancies.
• Conduct system training and ongoing support to partners on using our systems and platforms effectively.
• Address partner inquiries and provide timely assistance to resolve any issues or concerns.
• Monitor partner performance metrics and provide regular reports to internal stakeholders.
• Identify trends and opportunities for improvement, making recommendations to optimize partner performance.

Requirement:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 2 years of experience in a similar role, preferably in consignment, retail, or e-commerce.
• Strong understanding of supply chain management and logistics processes.
• Excellent communication and interpersonal skills, with the ability to build rapport with partners and internal teams.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of inventory management systems and e-commerce platforms is a plus.