15 Operational Management jobs in Thailand

Identify business process pain points based on management's direction by analyzing current operational data.
Initiate business processes, strategies, and process designs and align with the current process to enhance the overall process and enhance business competitiveness.
Redesign management infrastructure system and improve in accordance with the related process operation standards. accordance with the related process operation standards.
Develop process performance indicators and analyze operational levels by monitoring abnormal situations.
Lead and follow up to ensure the new business process is well implemented.
Required
Qualifications Bachelor's degree in business management, Industrial engineering or a related field of study.
At least 5+ years of experience in process improvement.
At least one year of experience supporting senior and executive-level client decision-making and proactively anticipating stakeholders need.
At least one year of experience developing new and re-designing existing processes to meet new and/or evolving business requirements.
At least one year of experience facilitating group meetings or workshops to achieve desired outcomes and achieve consensus, with stakeholders.
Preferred Process improvement and/or project management certification (e.g., Lean Six Sigma Green Belt, CAPM, PMP).
Experience using quality improvement programs (e.g., Total Quality Management, Six Sigma).
Project management experience.
Strong oral and written communication skills to various audiences in a professional business environment.
Experience analyzing large and complex data sets, including a demonstrated thorough aptitude for conducting quantitative and qualitative analyses.
Demonstrated ability to collaborate and contribute as a team member: understanding personal and team roles, contributing to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification and feedback.
Demonstrated ability identifying and addressing client needs, building relationships with clients, developing requests for information, demonstrating flexibility in prioritizing and completing tasks, and communicating potential conflicts to a supervisor.
Experience prioritizing and handling multiple tasks, researching and analyzing pertinent client, industry and technical matters, and utilizing problem-solving skills to achieve desired outcomes Skills and Qualifications

**Job skills required**: Project Management, Industrial Engineering

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:

**THE FUTURE IS WHAT WE MAKE IT.**
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Job Title:
Operations Manager II
Job Description
The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
**Essential Functions/Core Responsibilities**
- Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
- Ensures program has proficient training, staff development, and effective employee relation/recognition programs
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Ensure that the operations is in compliance with active contracts
- Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
- Partnering with Business Development to leverage and expand new business from client(s)
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
- Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
- Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events
**Candidate Profile**
- Bachelor's degree in related field
- Thai and English skill
- More than ten years of experience (with two to four years of Progressive Management Experience) preferred
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
- Willingness to work a flexible schedule
**Career Framework Role**
Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

To put Store team members in the best conditions to perform by leading the Operations (BOH efficiency, WW Care services), the Image (Maintenance and IT issues) as well as the Administrative Procedures.
- Work in tandem with the Boutique Manager to strive for excellence, secure the efficiency & effectiveness of the operations and embrace change for business performance.
- To exceed clients’ expectations indirectly and permanently improve Customer Journey in the store and beyond.

**Qualification**:

- Minimum 7 years of relevant experience with at least 4 years at supervisory level in the luxury retail industry.
- Detail-minded/ Well organized/ Numerical sensitive.
- Self-motivated and proactive.
- Good leadership and communication skills.
- Able to work under pressure/ Proficient in English and Mandarin/ Excel Skills.

**Goodyear. More Driven.**

**Responsibilities**:

- Plan, develop, and implement strategy for HR management including policy/practices, discipline, grievance, counseling, pay and conditions, contracts, development, moral and motivation, culture and attitude development, performance appraisal to maintain effective personnel practices and conform to organizational policies, procedures, and labor laws
- Plan, implement and monitor annual HR action plan against long term HR strategic plan including all operational plans, e.g., AOP employee benefits & activities, recruitment, development budget planning and manpower planning to ensure that annual HR results are in consistence with regional objectives and goals.
- Effectively handling all employee related issues to attract, select, develop, and retain talents to ensure all functions have high-performing associates and vacancies/new positions are filled in a timely, cost-effective manner.
- Liaise with other functional / departmental head to understand all required HR strategies, actions and to ensure they are fully informed of HR objectives, purpose, and achievement to be accordance with company objective & target.
- Create and maintain positive atmosphere, relationship and environment for productivity and satisfaction with both internal & external
- Motivate, develop, supervise, and coach subordinates on tasks in order to ensure a high-performance team-oriented, dedicated workforce, meet organizational capabilities, and responsible for subcontractor management.
- Support a regional architecture, timeline, and functional head coaching service to drive a robust performance management system and process IN ORDER TO retain talent through rewards/recognition and properly manage poor performance

**Job Requirements**:

- Bachelor’s Degree in human resources management, Accountancy, Business Administration or any other related fields
- Minimum of 10 years’ experience in a Human Resources with 3 years’ experience in manager level from small plant
- Strong background in HR related knowledge
- Payroll and HRIS experience are a must
- Experience in project management & collaborating with regional/global team
- Full spectrum of HR & Administration functions
- Compliance mindset, capable to exercise confidentiality
- Client focused & solution oriented
- Detailed oriented, highly organized, and self-motivated.
- Knowledge on MS Office specifically in Excel and global mainstream HRIS database.
- Demonstrated ability to prioritize multiple projects simultaneously
- Strong written and verbal communications skills

LI-HYBRID

As a **Supply Chain professional** at **Business Consulting Team**, you will be working with many of the world’s leading organizations to improve their Supply Chain performance in a rapidly changing environment. You will be part of multidisciplinary teams, bringing diverse perspectives to every challenge. Our team will help you achieve your potential by supporting your professional development and giving you experience with a diverse range of clients and projects.

**Responsibilities**:

- Work closely across industries with client business team
- Lead the team to review and evaluate current state of Supply Chain and Operations by using a robust set of data analytics and assessment tools
- Identify gaps in client operations and recommend resolutions for further improvements
- Provide guidance and design deliverables content to reflect client needs and strive to develop deliverable quality through verification and validation of results
- Manage engagement to ensure the project is on track and all milestones and expectations are met and report to client’s top management
- Develop relationship with the client management and lead opportunity pursuit

**Qualifications**:

- Bachelor of Engineering (Industrial, Mechanical, or Production), BBA, or Supply Chain related
- Preferably Master’s degree (MBA, Supply Chain Management, and etc.)
- 7+ years of professional experience with at least two of the following areas: Sales and Operations Planning, Procurement, Manufacturing, or Distribution and Logistics
- Preferably consulting professional experience either through internship or past professional background
- Leadership, managerial skills, presentation skills, problem solving, flexibility, logical thinking and team player with excellent interpersonal skills
- Strong analytical, problem solving, and managerial skills
- Able to work under pressure, aggressive timeframe, and consulting lifestyle
- Able to portray the ideas and convince the audiences
- Very good Thai and English communication skills
- Preferably Lean Operations experience, Six Sigma educated, and/or TPS practiced
- Preferably experience in VBA or any coding
- Ability to travel to upcountry or abroad is required

If you are looking for a challenging job with dynamic fast-paced environment, we invite you joining our hands and building a better working world!

As a **Supply Chain professional** at **Business Consulting Team**, you will be working with many of the world’s leading organizations to improve their Supply Chain performance in a rapidly changing environment. You will be part of multidisciplinary teams, bringing diverse perspectives to every challenge. Our team will help you achieve your potential by supporting your professional development and giving you experience with a diverse range of clients and projects.

**Responsibilities**:

- Work closely across industries with client business team
- Review and evaluate current state of Supply Chain and Operations by using a robust set of data analytics and assessment tools
- Identify gaps in client operations and recommend resolutions for further improvements
- Design deliverables content to reflect client needs and strive to develop deliverable quality through verification and validation of results
- Manage engagement to ensure the project is on track and all milestones are met under supervision from project manager, and report to client’s top management
- Conduct market research, feasibility study, and business development
- Support project manager/ team leader in executing projects and other tasks

**Qualifications**:

- Bachelor of Engineering (Industrial, Mechanical, or Production), BBA, or Supply Chain related
- Preferably Master’s degree (MBA, Supply Chain Management, and etc.)
- 4 - 6 years of professional experience with at least one of the following areas: Sales and Operations Planning, Procurement, Manufacturing, or Distribution and Logistics
- Preferably consulting professional experience either through internship or past professional background
- Hardworking, self-motivated individual, and team player with excellent interpersonal skills
- Strong analytical, problem solving, and managerial skills
- Able to work under pressure, aggressive timeframe, and consulting lifestyle
- Very good Thai and English communication skills
- Preferably Lean Operations experience, Six Sigma educated, and/or TPS practiced
- Preferably experience in VBA
- Ability to travel to upcountry or abroad is required

If you are looking for a challenging job with dynamic fast-paced environment, we invite you joining our hands and building a better working world!

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
Sales Enablement
**Job Sub** **Function:**
Sales Operations & Administration
**Job Category:**
Professional
**All Job Posting Locations:**
Bangkok, Bangkok, Thailand
**Job Description:**
We are seeking a Commercial Operations Manager who is highly skilled in Operations and business analytics to join our Vision Care Business Unit. The primary focus of this role is to provide insights, drive sales force effectiveness, and drive commercial operations for continuous improvement. The successful candidate will play a crucial role in maximizing sales performance, value creation and operational efficiency within our Vision Care business unit.
**Key Responsibility Areas**
Developing the commercial strategy for Thailand vision care business in line with business targets to reach requested sales target and profitability.
The role is to enable driving product demand and sales in retail optical stores via creating effective sales strategies, product visibility and drive consumer demand. The role will work closely with sales, marketing and Professional Development (PD) teams to drive revenue growth initiatives.
Expected to apply broad knowledge of the organization's products, services and marketing campaigns to work with internal stakeholders and Eye Care Professionals on inclusion of products into practice, close sales. Deep understanding of business drivers and the ability to generate insights from data to address business problems is a key imperative.
This role will report to the Business Unit Director for Vision Care Thailand & VIP Markets.
**Key Responsibilities Areas**
**Business Analytics to Drive Business Goal**
+ Support the Commercial team in driving and measuring business strategies and KPIs through analytics dashboards, data mining and providing meaningful recommendations, including R&O
+ Lead and drive ownership of internal reporting and dashboards to support business discussions.
+ Collaborate with cross-functional team to understand business challenges, data need and deliver solutions
+ Analyse market and competitors to support strategic planning
+ Support the implementation of analytics tools and techniques to improve business performance (e.g. BPA Tacker, Tableau)
+ Conduct regular assessments of commercial operations processes and suggest improvements for efficiency
**Operations Excellence to support plan implementation**
+ Lead segmentation of customers and channels to support strategies for Key Accounts, top Optical Stores, and Distributors
+ Support in Go-to-Market plan to develop strategic investment plan with effective BPA structure, rebate and promotion plan.
+ Plan and execute National Trade Promotions and campaigns with Customers, Marketing, and Sales, and measure the event effectiveness
+ Support IBP process by working closely between the Sales and Demand Planning team for accurate forecasting
+ Identify opportunities to reduce costs and increase revenue within commercial operations (Revenue Growth Management)
+ Collaborate with regional and local offices to adopt the best practices and support their implementation
+ Manage end-to-end pricing change implementation and system set-up
+ Collaboration with the commercial team and Master data team for customer data changes
**Salesforce effectiveness**
+ Set POA objectives aligned with market strategy and monitor sales plans and SFE to meet overall business goals
+ Lead the development of salesforce effectiveness strategies, including sales processes and tools
+ Support performance discussions, identify areas for improvement, and enhance efficiency using SFE tools (e.g., Clearview)
+ Set sales targets based on territory strategy and store potential, and design motivational incentive programs to deliver results
+ Collaborate with Regional Commercial Excellence for SFE system enhancement to drive effectiveness against strategic needs
**Others**
+ Engagement with customers and ECPs, to bring insights from the ground into strategic plans and validate data insights through qualitative connect with ECPs.
+ Expected to spend 20%-30% time on field
+ Individual contributing role
**Skills, Knowledge and Experience**
**Preferred minimum education:**
+ Master's in business preferred
**Preferred related industry experience:**
+ Healthcare, FMCG
**Knowledge and Experience:**
+ Experience in sales, marketing, or commercial roles
+ Optical industry experience is a plus
+ Good analytical, problem-solving, and project management skills, with database knowledge
+ Proficient in MS Office and database tools
+ Advanced Excel skills, including macros; knowledge of TM1, Tableau, SAP is a bonus
+ Self-motivated and able to work well in cross-functional teams
+ Able to work independently with minimal supervision
+ Excellent interpersonal and organizational abilities
+ Strong written and verbal communication skills
+ Familiar with RGM model for business growth and profitability (preferred)