63 Operations jobs in Thailand

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.
**Responsibilities:**
+ Coordinate employee work assignments to achieve inbound and outbound service requirements
+ Direct achievement of performance objectives related to productivity, quality, service, and safety
+ Monitor workflow, work completed, error rates and related metrics and takes corrective action
+ Ensure procedures are observed, implemented, and enforced
+ Confirm quality and inspection process is accurate and excess costs are eliminated
+ Ensure safe working environment and follows safety regulations
+ Maintain accurate time, attendance, and performance management records
+ Maintain positive employee relations and morale
+ Recommend performance management actions
+ Assist in developing and documenting warehouse processes
+ Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
+ Process returned merchandise
+ Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
+ Develop and implements training certification programs and ensures warehouse employees receive training
**Qualifications:**
+ High School Degree or Equivalent required
+ Fork Lift Certification preferred
+ 3 years warehouse and distribution operations experience
+ 1 year experience leading warehouse associates
+ Ability to operate a forklift or have the ability to obtain a forklift certification
+ Strong knowledge of inventory control processes
+ Knowledge of electrical, construction or mechanical products
+ Strong communication and interpersonal skills
+ Strong time management skills
+ Basic computer skills
+ Attention to detail
+ Ability to learn and use business planning systems
+ Resolve problems in a timely manner under stressful situations
+ Comfortable working in a team environment
+ Ability to operate hand and power tools and equipment
+ Ability to anticipate and prepare for customer needs
**Physical Expectations:**
+ Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
+ Work may require excessive bending or stooping.
+ Employee required to climb ladders.
+ Employee required to use hand tools.
+ Employee uses heavy machinery (e.g., forklift, etc.).

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.
**Responsibilities:**
+ Coordinate employee work assignments to achieve inbound and outbound service requirements
+ Direct achievement of performance objectives related to productivity, quality, service, and safety
+ Monitor workflow, work completed, error rates and related metrics and takes corrective action
+ Ensure procedures are observed, implemented, and enforced
+ Confirm quality and inspection process is accurate and excess costs are eliminated
+ Ensure safe working environment and follows safety regulations
+ Maintain accurate time, attendance, and performance management records
+ Maintain positive employee relations and morale
+ Recommend performance management actions
+ Assist in developing and documenting warehouse processes
+ Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
+ Process returned merchandise
+ Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
+ Develop and implements training certification programs and ensures warehouse employees receive training
**Qualifications:**
+ High School Degree or Equivalent required
+ Fork Lift Certification preferred
+ 3 years warehouse and distribution operations experience
+ 1 year experience leading warehouse associates
+ Ability to operate a forklift or have the ability to obtain a forklift certification
+ Strong knowledge of inventory control processes
+ Knowledge of electrical, construction or mechanical products
+ Strong communication and interpersonal skills
+ Strong time management skills
+ Basic computer skills
+ Attention to detail
+ Ability to learn and use business planning systems
+ Resolve problems in a timely manner under stressful situations
+ Comfortable working in a team environment
+ Ability to operate hand and power tools and equipment
+ Ability to anticipate and prepare for customer needs
**Physical Expectations:**
+ Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
+ Work may require excessive bending or stooping.
+ Employee required to climb ladders.
+ Employee required to use hand tools.
+ Employee uses heavy machinery (e.g., forklift, etc.).

Oversee daily operations duties including but not limited to processing transactions, account verifications, and overall customer s asset.
Work closely with the COO, determine values and mission, and plan for short and long-term goals.
Supervise operations team to ensure operational excellence and excellent customer services.
Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure.
Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team.
Determine staffing requirements, work assignments, and schedules for side projects.
Generate operational reports for COO and management as needed.
Develop and maintain operational procedures and guidelines for the team.
Communicate all operating policies and/ or issues at team meetings.
Address operational issues and concerns in a timely fashion.
Evaluate current operational strategies and recommend improvements.
Collaborate with cross-functional teams in improving the operational tools and systems.
Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations.
Qualifications.
Bachelor s degree in any related field.
Minimum 5 years of experience in Customer Experience or related functions in the management level.
Strong English communication skills.
Able to manage multicultural and diverse teams.
Strong understanding of training or operations development tools and concepts.
Solid foundation in data analyzation, root cause, and learning-need analysis by using various data sources.
Strong mindset in people development.
Project management and planning skills.
Strong mentoring and coaching skills.
Strong leadership qualities with excellent communication and interpersonal skills.
Nice to have.
**Experience in any of the following industries**: Banking, Online Payments, Cryptocurrency, or Exchanges.
Years of experience in Operation or Customer support position.
Work experience in a high-growth startup or tech company.
General understanding of KYC/AMLO requirements.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/ or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: Project Management, English, Legal

Officer, Operations Analyst (FX Operations), Thailand, Global Markets Operations
Bangkok, Thailand
**To proceed with your application, you must be at least 18 years of age.**
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**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for providing standard research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.
Job Description
The candidate will perform an independent role to support Foreign Exchange product under Global Markets Operations. The candidate will be the main contact point for Foreign Exchange Operations, covering full trade life-cycle flow which includes accurate trade validation, trade confirmation management, supporting settlement function and handling daily Local Regulatory Report (AMLO and BOT DMS) i.e. AMLO, FTX, OLB, SLB, FXM, FXU etc.
Responsibilities
- Provide support for FX transaction processing and relevant tasks including, but not limited to, Local Regulatory Report
- Serve as an independent and primary contact person for external client communication and internal stakeholders
- Liaising with other internal departments to ensure timely resolution of all incidents
- Work with trading, middle office and technology teams to test and implement enhancements to the trading systems including the project participation based on business requirement(s).
Requirements
- Strong organizational skills and ability to multitask is crucial
- Be open-minded, flexible and willing to learn new process
- Possess a positive mindset and attitude
- Ability to work under pressure in a team environment
- Ensure strong internal control and productivity standards
- Ensure compliance and adherence to operating procedures and regulatory requirements
- Be conversant with International bank policy, guidelines and work environment
Other Qualifications: ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and efficiency improvement
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Senior Warehouse Operations
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Provides analytic support on the movement of materials through various production processes, and establish key performance metrics and benchmarks relating to supply chain planning/forecasting.
**Job Requirements**
**Responsibilities:**
- Work with 3PL to ensure efficient and smooth day-to-day operations of the warehouse, including receiving, storing, picking, and dispatching goods and VAS.
- Experience in Warehouse functions, Import-Export.
- Manage and control 3PL workflows and its activities in the warehouse (Processes, warehouse tours & audit, 5S, KAIZEN etc.) as well as during 3PL operation improvement activities.
- Control 3PL inventory accuracy by conducting physical counts and reconcile with SAP system to analyze inventory discrepancies, perform root cause analysis and suggest actions.
- Ensure compliance with all relevant health, safety, and environmental regulations
- Develop and improve processes, control quality, EHS, and find new ways to increase operation efficiency/quality control.
- Coordinate with other departments to meet operational needs.
- Good command in writing and speaking English / Computer literate.
- Other duties as assigned by direct supervisor
**What your background should look like**
- Bachelor's degree in Logistics, Supply Chain Management, or a related field.
- At least 2 years' experience in warehouse & logistics.
- Detail oriented, willing to learn, self-driven, highly motivated individual with positive energy.
- Ability to work in a fast-paced, dynamic environment and high pressure.
- Strong leadership, communication, and problem-solving skills.
- Experience managing subcontractors or third-party logistics providers is a plus.
- Computer literacy in MS office, Power BI, App sheet etc.
- Good command in English both written and spoken
- Can be working in Samutprakarn Area (Bangna-Trad KM 22)
- Experience with SAP or related ERP systems will be an advantage.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
CHATUCHAK BANGKOK, 10, TH, 10900
City: CHATUCHAK BANGKOK
State: 10
Country/Region: TH
Travel: None
Requisition ID:
Alternative Locations:
Function: Logistics
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Bangkok Marriott Marquis Queen's Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
For Headquarters University Relations Use Only.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Analyst, Channel Operations position is a unique career opportunity that could be your next step towards an exciting future.
**How you will make an impact:**
Analyze market and clinical information to provide advice and guidance on sales strategies
- Assess sales achievement and other key metrics by integrating and blending quantitative and qualitative data from a variety of sources to perform complex analyses. Interpret analyses, draw conclusions, and prepare and facilitate presentations on findings on trends (e.g. sales growth, market trends) to sales management and internal stakeholder team.
- Analyze variables and develop models on different strategic deliverables which may include annual management process cycle
- Generate standardized reports on sales information to track attainment of growth objectives, e.g., sales results, historical growth, market growth trends, budget variance, sales exceptions and product use
- Interview and survey sales team to investigate and identify best practices and business trends to as part of strategic decisions.
- Maintain up-to-date and accurate sales results and other key metrics in applicable reporting systems like SFDC, dealer portal etc. Monitor data integrity on sales dashboards and provide user support to the field for sales tools.
- Identify opportunities for innovations in sales tools, present recommendations, and develop specifications for approved tools, as well as training users.
- May contribute to the development of strategic and tactical input into the development of customer agreements/contracts (e.g. pricing, consignments, new technology introductions, increasing par levels), and interact with customers to address customer contractual concerns.
- Respond to inquiries and requests from field sales team and channel partners; train users.
- Other incidental duties assigned by Leadership
**What you will need (Required):**
+ Bachelor's Degree in related field
+ 3+ years' previous analytical experience including, spreadsheets, database management systems, and word processing Required
+ Ideally experience using: Power BI, Tableau and SFDC (dealer portal)
+ Coding experience - highly regarded
+ Managing distributor agreements - highly regarded
**What else we look for (Preferred):**
- Proven expertise in MS Office Suite
- Excellent written and verbal communication skills and interpersonal relationship skills
- Ability to quantify abstract conceptual data into concrete analysis
- Good problem-solving, organizational, analytical and critical thinking skills
- Good knowledge and understanding of analytics and sales strategies
- Good knowledge of business acumen
- Good understanding of relational databases
- Strict attention to detail
- Ability to interact professionally with all organizational levels
- Ability to manage competing priorities in a fast paced environment
- Work is performed independently on sections of projects and/or lines of work and reviewed for accuracy and soundness
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do**
As a skilled revenue operations specialist, you will work with business leaders across different market units in driving revenue growth and optimizing sales processes. This remote role will play a critical part in reporting, data analysis to provide business insights that would drive decision making.
You will focus on Market Unit Operations primarily but will also be involved in some planned regional initiatives throughout the year.
Provide insights to your business stakeholder and their leadership team on Operational KPIs that is related to Customer Success performance metrics.
Expert in reporting, dashboarding, automation and playing a strong advocacy role in innovation via SAP internal systems / tools (e.g SAP Analytics Cloud)
+ **Scope (Individual focus to be defined)** **Customer Value Journey execution:** Defining, reporting and driving focus on relevant metrics from business area standpoint including Forecast (Net bookings - N&U, Churn), Go-to-Market execution, Adoption & Consumption and Renewals, Performance management, Demand management.Business insights & recommendations: Programmatic data and insights sharing with recommendations to support business cadences or discussions that could mitigate business risks/performance gaps. **Go to Market execution:** Supports account/territory assignment & quota setting across revenue generating roles in Customer Success. Analysis of GTM execution insights not limited to quota coverage, capacity / productivity modelling. Accounts and Solution area whitespace analysis. **Operating cadence support:** Part of a centralized regional function to support regional or MU cadences - including agenda set up, template creation, pre-population of data/insights for business reviews, pre-cadence briefing and post cadence follow up. **Performance Management:** Analyze performance data to identify trends, opportunities and providing actionable insights to stakeholders. Tracking performance metrics relevant to strategic goals to assess operational effectiveness of the business area.
+ **What you bring** **Problem Solving:** Being resourceful and ability to resolve challenges independently or with minimal guidance. **Technical Competency:** Strong reporting competency and tech/systems savvy (Advanced Excel, Analytics tools etc) to be able to work independently to build dashboards or assets from scratch. **Business Performance:** Demonstrated some level of experience in customer-facing, sales, services, support or business operations organizations. Accountability & Cross-Cultural Experience: Able to successfully collaborate across cultures and has worked with multi-country, high performing leaders/teams. **Innovation Track Record:** Drives operational innovation based on new Customer Value Journey model with strong business acumen, understanding of customer and organizational landscape & internal/external business factors. **Personal Brand:** Positive internal & external brand, well-networked and well- positioned in the organization from last experience. Business Management: Relevant competency in operational execution & business excellence
+ **Behavioral Competencies**
+ Customer (business stakeholders) and Company focused.
+ Strong business acumen and problem solving skills.
+ Agile, with a proven ability to work under pressure with extreme flexibility.
+ Displays high EQ. Reads situations well.
+ Communicates clearly and effectively - both in written and spoken form
+ Innovates, experiments & incorporates new operational approaches to put Customers First.
+ Well-networked internally and externally.
+ Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence. Serves as a role model of SAP's values.
+ Possesses unquestioned integrity and ethics. Demonstrates the company's values and culture
+ **KPIs**
+ Stakeholder Satisfaction: Prioritizing scope of work, support stakeholder success and business area in alignment with SAP corporate strategy.
+ Customer Success: Net Bookings / Consumption & Renewals/ NRR/ GRR / Cloud business KPIs to measure overall success of transformation
+ Execution Excellence: KPI for Customer Engagement and Delivery Excellence
+ World Class Culture: Engagement, Leadership Trust, Attrition, Diversity & Succession
+ Language: Fluency in English, any other language an asset. Fluency in the language of local markets desirable
+ Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferre
**About the team**
As a member within Strategy & Operations Board Area, the Revenue Operations business associate is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. A seasoned and experienced practitioner as well as a dynamic team player, this individual will drive innovation, consistency, automation, and simplicity into the business to execute world-class field operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**THE FUTURE IS WHAT WE MAKE IT.**
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
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