29 Operations Manager jobs in Thailand

**Operations Manager**

Job Highlights
- Operational Excellence and Process Improvement
- Project Management and data analysis
- Identify the cause of a problem and solve
- Can do attitude with growth mindset

**Responsibilities**:

- Work closely with head of Operations and management trainee to help deliver operational excellence and continuous improvement of sales and customer experience operation process.
- Troubleshooting on technical issues also provide solution to make operation team work with efficiently and smoothly by work with Technical team and Product team
- Run day-to-day operations and manage operation supervisor
- Support head of Operations to identity operational problems and recommend solutions to achieve desired results
- Oversee and track record of managing the teams and drive sales target
- Responsible for making sure that the team's performance is satisfactory to the agreed service level agreement (SLA) and agent satisfaction.
- Responsible for weekly and monthly performance reports with data-driven insights to the management team.

**Requirements**:

- Thai Nationality only, Male/Female, Age 25-35 years old.
- Bachelor's degree/Master’s degree in Economics, Engineering, MBA or relevant field
- At least 3-5 years of experience in the operations or process improvement in Insurance, Insurance Broker, E-Commerce, Logistics.
- Excellent interpersonal and communication skills.
- An effective team management skill is required. (Ex. Manage at least 3 persons in supervisory level up)
- Have an ability to manage different kind of stakeholder both local and international
- Strong analytical, Sales-driven, customer service, solution oriented and problem solving.
- Good command of English (both spoken and written).
- Strong G-suite skills (Google Sheets, Google Docs) or Microsoft Office skills (PowerPoint, Excel, Word) are required.

**Benefits**
- Group health insurance (IPD and OPD)
- Dental annual coverage
- Annual leave

**THE FUTURE IS WHAT WE MAKE IT.** **Field Operations Manager** **Kuala Lumpur, Malaysia.** Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. **Make the Best You.** Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements. **Join Us and Make an Impact.** As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM. **Key Responsibilities** Customer Engagement - Develop strong trust relationships with key customer contacts. - Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements. - As needed, directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability. - Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs. - Provide exceptional support to customers and resolve any issues or concerns. Operational - Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices. - Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit. - Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM. - Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues. Work with cross-functional teams to achieve business objectives. - Monitor and analyze performance metrics to identify areas for operational improvement. - Drive continuous improvement initiatives to enhance operational efficiency. - Ensure Installed Base Audits are planned and completed on schedule. - Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction. Work Force Planning - Optimize resource allocation and drive productivity. - Ensure FSS time entry, billability and overtime meet business targets. - Ensure effective work execution, planning, and competency of the teams in their territory. - Manage the relationship with GES and COEs for outsourcing packaged work. - Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required. - Ensure correct visas for foreign workers in partnership with FSM and GMS. - Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security. - Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility. - Ensure Work Execution planning is completed to understand the resource and skill requirements Training and Development - Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role. - Identify FSS skills gaps and drive competencies to support future needs. - Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory. - Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications. - Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking Key Performance Measures (KPI) - HSE mandatory training completion for FSS - HSE Safety Observations, 1 SOS/Month per FSS and no Lost Time Accidents. - HSE and GSM Audit completion - FSS Billability - >87% - FSS Utilization - >90% - Missing Time - <1.2% - Overtime (comply with local laws) - Territory <5% and individual O/T< 20% per month - Support 100% utilization of all standard field service IT applications - FSS service reports attached to SFDC - >95% - Audit >2 FSEs/month for GSM compliance - 100% Ownership of any technical/operational escalations - Short Cycle PDs <5% of AR through work prioritization & Documentation accuracy - 100% Planning of all Contract FSS visits - GES Utilization > 50% - Ensure 100% of all hours are scheduled for the next 30 days. 50% for the next 120 days. - 100% Installed base audits scheduled and completed on time annually. - P1 Annual Physical Inventory counts & Qrt Hold Checks scheduled and completed. - >28% QR monthly BL conversion Requirements: + Bachelor's Degree in Engineering (Electronics or Instrumentation & Control). + Must have more than 15 years of experiences. + Experienced in HPS, LSS. + Have skills in change management planning, operational support, team management, customer experience, organizational process alignment, customer satisfaction, results. **Who We Are** The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: **Discover More** Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement . If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged. **Copyright © 2024 Honeywell International Inc.** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Job Title:
Operations Manager II
Job Description
The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
**Essential Functions/Core Responsibilities**
- Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
- Ensures program has proficient training, staff development, and effective employee relation/recognition programs
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Ensure that the operations is in compliance with active contracts
- Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
- Partnering with Business Development to leverage and expand new business from client(s)
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
- Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
- Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events
**Candidate Profile**
- Bachelor's degree in related field
- Thai and English skill
- More than ten years of experience (with two to four years of Progressive Management Experience) preferred
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
- Willingness to work a flexible schedule
**Career Framework Role**
Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**WORK FROM HOME 100%**
- Collaborate with event organisers to manage event delivery.
- Develop final accommodation plans for participants.
- Develop final event logistics plans to support project plans.
- Develop final immigration processes and protocols for participants.
- Develop final registration processes and protocols for events.
- Develop final transportation and parking plans for events.
- Ensure events follow local security, Workplace Safety and Health regulations.
- Lead negotiation with vendors to secure service contracts within event budget.
- Manage adjustments to event programmes to counter environmental issues and threats.
- Manage crowd control and evacuation plans with stakeholders such as venue operation department and security agencies.
- Manage escalated on-site issues.
- Manage execution of event logistics plans to support project plans.
- Manage participants' registrations to ensure timely and accurate registrations.
- Manage security threats during events.
- Manage takeover and handover of venues.
- Resolve escalated participants' enquiries regarding the events.
- Review incident summary reports to determine areas of improvement for event safety and security.
- Review vendors based on quotations obtained for provision of goods and services.
- Review vendors' project deliverables to ensure quality standards.
- Supervise volunteers deployment at the events.

**Salary**: ฿25,000.00 - ฿28,000.00 per month

**Job Number** 24090343

**Job Category** Rooms & Guest Services Operations

**Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, and Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service

**Industry**: Logistics
- ** Job Description**:

- Manage transportation operations > 10 locations and functions of multiple warehouse

to support warehouses, factory and sales distribution network covering the whole
Kingdom of Thailand
- Responsible for resource planning for product deliveries to customer locations within

the given limit of time and a result must effectively organize and manage a large team
of staff, drivers and vehicles.
- Develop transportation relationships with subcontractors to ensure high levels of

service, safety and compliance are adhered to while achieving the most efficient cost.
- Proactively create and monitor the transportation functions through developed or

created KPI’s to anticipate network supply service problems and engage directly with
key stakeholders to implement mitigation solutions.
- Implement systems, process, configurations and change/optimization projects in

accordance with plans. Participate in project definition, scoping and option analysis
activities for continuous improvement of the transport network.
- Maintain a safe work environment by establishing, following, and enforcing standards

and procedures, including activity coaching employees, 3PL personnel, contractors
and visitors to quickly address safety issues and concerns.
- Foster a professional, respectful and welcoming work environment, while maintaining

standards for personal and operational excellence.
- Direct and review Root Cause and Correction Action analysis of product shortages,

near misses and other system and process failures to ensure continuous improvement
and learning.
- Follow instructions, respond to management direction, take responsibility for own

actions, keep commitments; complete tasks on time or notify appropriate person with
an alternate plan and provide a high level of engagement and leadership for the
transport team.
- Ensure fleet maintenance team to Coordinate, schedule, and audit vehicle

maintenance repairs to include preventative, mechanical and electrical repair to
tractors, trucks, and trailers together with transport operations team.
- Ensure Driver trainer team to train existing / new driver following the Safety /

Company procedure and policy
- Ensure Transport KPI meet with Customer’s contractual and implement solution to

improve service level.
- ** Requirement**:

- Bachelor/Master Degree in Logistics, Business Administration or international trade
- 10 - 15 years incorporate logistics management
- Extensive knowledge of logistics business
- Excellent in figure analytical ability
- Strong leadership skill
- Negotiation skill
- Excellent communication skill
- Interpersonal skill
- ** English Level**: Level 3 - Business Level
- ** Other Language**: English
- ** Working Hour**: 08.30 ~ 16.30
- ** Holiday**: Sat and Sun
- Sometimes working on Saturday, if there's an urgent work *
- ** Benefit**:
- Commuting allowance(from home to office), gasoline, parking, shuttle bus
- Position allowance
- Perfect Attendance
- Communication allowance(cellphone)
- Language allowance
- Meal allowance
- Housing allowance
- Transportation expenses(for visiting clients)
- Cost of living allowance
- OT
- Provident fund
- Medical insurance
- Annual leave XXX days
- Fixed Bonus XX months(last year)
- Performance Bonus XX months(last year)
- Commission (around XXTHB per month)
- Incentive (around XXTHB per month)
- last year %
- once(twice) a year

We are urgently seeking for our vacancy job as below detail;

**Position**:
**Customs**
**Operations Manager, OFR**

(Based at SBMM Office, Soi Pattana Chonnabot 3, Lad Krabang)

**Key Responsibilities:

- **
- Lead customs activities both ocean import and ocean export, make sure of the daily operation has been complete and to avoid of any extra charge from any customs failure.
- Provide & set up customs knowledge with internal processes to ensure smooth operation of the increased volume and delivery of revenue growth and profit targets.
- Ensure all handling processes are in compliance with company policy and customs regulations to deliver maximum productivity against human resources.
- To provide of the skills and experience to improve of the efficiency operation and provide the appropriate solution with the customers.

**Qualification**:

- Bachelor Degree in Business Management, Logistics or and related field.
- At least 5-8 years experiences in Freight or Logistics.
- Strong in Customs Formality Process and Regulation.
- Good communicate in English both written and verbal.
- Good computer skill; MS Office.
- Knowledge of organizational effectiveness and operations management.
- Excellent communication skills.
- Strong Leadership skills.

Welcome! Please submit your resume and concerned documents for interview consideration.

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:

- Ensure effective and efficient operation at lowest cost, maximise our assets, also prevent unnecessary charges i.e. from TTs and others causes.
- Steer effective use of staff resources through using productivity measurement to ensure we constantly evaluate and improve our staff planning.
- Secure the pre-conditions and follow up on compliance checks within the store i.e. sec check, Ikano audit, iCheck/WeCheck, facilities review, stock accuracy review, concept review, commercial review, Blue insurance audit, food safety audit, food operational audit. Ensuring the store is safe and secure and always in excellent shape for visitors, co-workers and that our property is safeguarded.
- Secure the roll out, comprehension, adherence and continuity of store Standard Operation Procedures.
- Implement and follow up on Service Level Agreements with supporting stores, within functions of the store and other stakeholders.
- Identify and secure business contingency plans to secure the continuity of the business during system failures.
- Proactively look at the store experience with customer eyes, identifying root causes of issues which impact negatively on store operations, establish and nurture collaboration with the shopping centre operation team,and use these insights to adapt routines and processes in order to improve the customer experience and operation efficiency.
- Secure a high level of competence amongst the co-workers using the right tools to enable a good meeting with the customers.
- Define, coordinate and improve workflows through a change process by bringing new initiatives that will enhance the current processes for efficiency, cost management for an overall positive customer experience.
- Lead the store Goods flow and work with the country Fulfilment team and Fullfilment store as well as the store commercial team to secure the highest goods availability, including customer order fulfilment, for customers at all times at the lowest possible cost.
- Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow-up. Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.

**Qualifications**:

- Passion to develop the IKEA business and values within a new store format.
- Highly collaborative with a strong sense of togetherness to achieve goals.
- Passion for developing people as well as growing personal competence and using this to benefit the IKEA organisation.
- You have a proven record of strong and successful leadership.
- Good overview of IKEA operations and understanding of all aspects of the IKEA multichannel shopping experience at the various touch points in order to deliver a high level of service.
- Good stakeholder management and negotiation skills.
- Strong sense of urgency and result orientation.
- Logistic knowledge experience
- Experience of building management, cost management
- Excellent English skills for communication (listening, speaking, reading, and writing).

Additional Information

**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job description**
- Ensure effective and efficient operation at lowest cost, maximise our assets, also prevent unnecessary charges i.e. from TTs and others causes.
- Steer effective use of staff resources through using productivity measurement to ensure we constantly evaluate and improve our staff planning.
- Secure the pre-conditions and follow up on compliance checks within the store i.e. sec check, Ikano audit, iCheck/WeCheck, facilities review, stock accuracy review, concept review, commercial review, Blue insurance audit, food safety audit, food operational audit. Ensuring the store is safe and secure and always in excellent shape for visitors, co-workers and that our property is safeguarded.
- Secure the roll out, comprehension, adherence and continuity of store Standard Operation Procedures.
- Implement and follow up on Service Level Agreements with supporting stores, within functions of the store and other stakeholders.
- Identify and secure business contingency plans to secure the continuity of the business during system failures.
- Proactively look at the store experience with customer eyes, identifying root causes of issues which impact negatively on store operations, establish and nurture collaboration with the shopping centre operation team,and use these insights to adapt routines and processes in order to improve the customer experience and operation efficiency.
- Secure a high level of competence amongst the co-workers using the right tools to enable a good meeting with the customers.
- Define, coordinate and improve workflows through a change process by bringing new initiatives that will enhance the current processes for efficiency, cost management for an overall positive customer experience.
- Lead the store Goods flow and work with the country Fulfilment team and Fullfilment store as well as the store commercial team to secure the highest goods availability, including customer order fulfilment, for customers at all times at the lowest possible cost.
- Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow-up. Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.

**Qualification**
- Passion to develop the IKEA business and values within a new store format.
- Highly collaborative with a strong sense of togetherness to achieve goals.
- Passion for developing people as well as growing personal competence and using this to benefit the IKEA organisation.
- You have a proven record of strong and successful leadership.
- Good overview of IKEA operations and understanding of all aspects of the IKEA multichannel shopping experience at the various touch points in order to deliver a high level of service.
- Good stakeholder management and negotiation skills.
- Strong sense of urgency and result orientation.
- Logistic knowledge experience
- Experience of building management, cost management
- Excellent English skills for communication (listening, speaking, reading, and writing).

**More Information