33 Operations jobs in Bangkok

Maintain and analyze operational data and key performance indicators (KPIs) to make informed decisions, assess performance, and identify trends. Use data-driven insights to recommend and implement operational improvements.
Manage forecast billing and expense against and resource management: Collaborate with the finance department to create and manage billing or expense for various operational activities. Ensure optimal utilization of resources while adhering to financial constraints.
Support and coordinate the execution of strategic projects and initiatives across different departments. Monitor progress, resolve issues, and ensure timely completion.
Cross-functional collaboration to ensure effective communication and collaboration between different teams and departments to achieve organizational goals.
Support compliance and regulatory adherence for internal and external reviews to ensure that the organization or department is adhering to applicable laws, regulations, and internal policies.
Support risk management and mitigation by identify potential risks and operational challenges, support activities to mitigate risks and maintain business continuity.
Prepare and present comprehensive reports on operational performance, highlighting key achievements, challenges, and recommended actions to senior management.
Required Technical and Professional Expertise Bachelor's degree in Business Administration, Management, or a related field.
2 year + Proven experience in business operations management, project management officer / project support officer / project administrator in IT projects or related fields.
Strong analytical skills and the ability to interpret data and make data-driven decisions, well-organized, highly reliable, independent, service minded, willing to learn and work in a fast pace working environment.
Experience in Project Financial background is a plus.
Experience in handling VISA & Work Permit is a preferable.
Excellent problem-solving skills and the capacity to think strategically.
Effective communication and interpersonal skills to work collaboratively with diverse teams.
Proficiency in using relevant software and tools for project management and data analysis.
Proficient in MS Office; Word, Excel (formula, pivot, graphs & etc.), Power Point.
Demonstrated ability to handle multiple tasks, prioritize effectively, and meet deadlines.
Understanding of industry regulations and compliance standards relevant to the organization.
**Good command of English**: Writing, Translation, Reading, Speaking.
Preferred Technical and Professional Expertise
As above.
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer.
About IBMAbout IBM Digital Talent for Business
The company will adopt IBM best practices and IBM Garage Methodology to create business solutions that are underpinned by the pre-eminent technologies of our time - hybrid cloud and AI. The goal is to help drive business value and outcomes quickly and efficiently. Consistent with IBM's values, the company will also help our clients to accelerate their sustainability journeys and make a positive impact on the planet and its inhabitants.
People are critical to an organisation's success. Therefore, IBM Digital Talent for Business will cultivate a vibrant working environment and foster a continuous learning culture to help employees innovate, flourish and accelerate their skills and careers in this era of rapid digital transformation. The company will also collaborate with education institutions in Thailand to develop local digital talent who are replete with the skills needed for today and in the future.
**Job skills required**: Finance, English, Compliance, Coordinate
**Job skills preferred**: Project Management, Risk Management, Data Analysis

**Team and Role Introduction**:
Oversee an end-to-end deals hunting process for Flash Sale channel. Design the deals hunting criteria and process in order to maximize the sales on the channel.
Work closely with commercial team to identify and grow new strategic assortment from key sellers.
Incubate and expand the pool of eligible sellers to ensure a sustainable growth.
Maintain the quality of the products featured on the channel by establishing operation standards in order to create a good customer experience.
Utilize data to monitor the performance and present insights and recommendations to management.
**Requirements/Qualifications(must have)**: - Bachelor's degree in related field (i.e. Business, Marketing, Economic, Engineering etc.)
1-3 years of work experience with commercial, retail or data analysis background.
Proficiency in Microsoft Office, particularly Excel.
Fluent in both Thai and English.

**Requirements/Qualifications(good to have)**:
Excellent analytical skills and data visualization skills, SQL would be a plus.

Commerce & Lifecycle Operations drives automation and transformation that removes roadblocks and creates frictionless commerce experiences for stakeholders, while accelerating the delivery of transformative business outcomes with a digital-first, agile-centric approach. We are the operations engine for our partners, sellers, and customers.

We provide quote-to-cash, goal-to-commission, partner business services, licensing operations, buying programs, and new offer introduction functions. We are the Cisco Commerce Engine - by the numbers!

The Operations Manager is the bridge between OneX and Cisco’s Client (Partner/Disti/Customer/Cisco Field) Experience. As the trusted advisor to our Clients, he/she will be responsible for providing operational expertise and accountable for execution around performance management, enablement, readiness and advocacy in areas that would save time and effort for our Clients. With the ability to articulate OneX operational strategy and represent Partner/Disti/Customer/Cisco Field experience and requirements.

He/she achieves the above by ensuring close collaboration with Cross Functional Teams including Commerce and Lifecycle Operations Global Delivery Team to improve workflows and minimize points of friction, managing and facilitating Client expectations, problem solve for Clients and uses their voice and data insights to drive experience and influence simplification and efficiency across specified services in Operations.

This role will primarily support Thailand (in addition to other ASEAN countries) so Thai Language proficiency is compulsory.

**What you will do
- Build strong partnerships with Clients to understand their personas, business priorities, goals and operational top of mind
- Experience Design - Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability and experience
- Operational Advisory - Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness and helping prioritize in alignment with Cisco priorities.
- Problem Identification and Solution adoption
- Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions and enhancements
- Communication Framework - Inform, educate and engage Clients on operations processes and changes across commerce and transformation.
- Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews

**Who You Are**
- Minimum 5 years of experience in a Sales Operations, Business Operations, Strategy role
- Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations
- Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment)
- Ability to listen and translate stakeholders’ priorities into actions
- Ability to articulate client sentiments and feedback into actionable insights & problems descriptions
- Ability to engage at executive level for regular operational reviews
- Ability to analyse trends and leverage analytics for problem identification and field problem articulation and data storytelling
- Strong communication, presentation and relationship skills
- Accountability for Client/Stakeholder experience and operational performance
- Ability to manage escalations including at the executive level
- Good understanding of Partner/Disti/Customer structure, systems, requirements, challenges
- Ability to advise on complex deal operational design, deal ops planning and assurance

**Why You’ll Love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
- We connect everything - people, process, data and things - and we use those connections to change our world for the better.
- We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to buildin

**Network Operations Center (NOC)**: The NOC monitors, coordinates and troubleshoots all network events. In addition, the NOC is the first line of support for all customers who need physical assistance with hardware.
- **Network Technician**: Network Technicians are responsible for the installation, maintenance and troubleshooting of all physical network cabling as well as the entire network infrastructure.
- **Network Engineer**: Network Engineers ensure the integrity of high-availability network infrastructure in order to provide maximum performance by building and troubleshooting network configurations and connections.

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:

Officer, Operations Analyst (FX Operations), Thailand, Global Markets Operations
Bangkok, Thailand
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for providing standard research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.
Job Description
The candidate will perform an independent role to support Foreign Exchange product under Global Markets Operations. The candidate will be the main contact point for Foreign Exchange Operations, covering full trade life-cycle flow which includes accurate trade validation, trade confirmation management, supporting settlement function and handling daily Local Regulatory Report (AMLO and BOT DMS) i.e. AMLO, FTX, OLB, SLB, FXM, FXU etc.
Responsibilities
- Provide support for FX transaction processing and relevant tasks including, but not limited to, Local Regulatory Report
- Serve as an independent and primary contact person for external client communication and internal stakeholders
- Liaising with other internal departments to ensure timely resolution of all incidents
- Work with trading, middle office and technology teams to test and implement enhancements to the trading systems including the project participation based on business requirement(s).
Requirements
- Strong organizational skills and ability to multitask is crucial
- Be open-minded, flexible and willing to learn new process
- Possess a positive mindset and attitude
- Ability to work under pressure in a team environment
- Ensure strong internal control and productivity standards
- Ensure compliance and adherence to operating procedures and regulatory requirements
- Be conversant with International bank policy, guidelines and work environment
Other Qualifications: · Strives to bring new thoughts and ideas to teams in order to drive innovation and efficiency improvement
· Excels in working among diverse viewpoints to determine the best path forward
· Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

**Work location:** Bangkok, Thailand
**Job Title:** Team Leader operations
**Immediate Reporting Relationships:**
Team Manager/ Service Delivery Manager.
**Candidate Qualification:**
Educational Requirement:
Bachelor's/Master's Degree
**Relevant Experience and Minimum # of Years/ Months**
· 4 - 6 Years which includes a minimum of 2 years of team handling (15+ FTEs) experience.
**Core Competencies:**
· Excellent written, reading & spoken communications skills in English &/ Required Language and understanding of local culture
· Should have had coaching and mentoring experience
· Search skills, ability to approach problems logically
· Excellent people and performance management skills
· High degree of problem-solving and analytical skills with strong attention to detail required
· Ability to manage multiple tasks and competing priorities effectively under pressure and short time lines
· Set a healthy environment in the team and positive mind frame in the individual
· Ability to work in a fast-paced, constantly evolving environment
· Strong understanding of online & digital markets
· Proven track record of exceptional performance and high productivity
· Excellent client and process management skills
· Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
· Quick learning and understanding of complex processes
**Other Requirements (Certification, etc.)**
· Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs & Shifts
· Ability to manage critical situations with minimum supervision
· Customer service orientation and ability to work in a team
· Strong keyboard and analytical skills
· Ability to perform in adverse situations
· Should be comfortable working with explicit & extremely sensitive content
**Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)**
· Responsible for managing a team of 20-25 agents making sure daily KPIs are achieved
· Mentor and groom the team members as per the career growth options
· Managing team who review sensitive content, sometimes involving graphic or otherwise disturbing subjects
· Motivate and drive the team to ensure timely deliverables
· Track and report daily volumes and quality stats to the TM and other stakeholders
· Provide performance feedback, coaching on the Analysis conducted by the QA
· Report and Identify training requirements based on the data analysis for respective teams
· Excellent SLA management skills & should have experience in preparing and reviewing RCA
· Help improve the defined processes as we create more automation and gather information
· Review team on bottom quartile management activities
· Co-ordinate with non-operations team to make sure smooth BAU
· TL will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
· Flexible to work in assigned shift timings as per process requirements
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do**
As a skilled revenue operations specialist, you will work with business leaders across different market units in driving revenue growth and optimizing sales processes. This remote role will play a critical part in reporting, data analysis to provide business insights that would drive decision making.
You will focus on Market Unit Operations primarily but will also be involved in some planned regional initiatives throughout the year.
Provide insights to your business stakeholder and their leadership team on Operational KPIs that is related to Customer Success performance metrics.
Expert in reporting, dashboarding, automation and playing a strong advocacy role in innovation via SAP internal systems / tools (e.g SAP Analytics Cloud)
+ **Scope (Individual focus to be defined)** **Customer Value Journey execution:** Defining, reporting and driving focus on relevant metrics from business area standpoint including Forecast (Net bookings - N&U, Churn), Go-to-Market execution, Adoption & Consumption and Renewals, Performance management, Demand management.Business insights & recommendations: Programmatic data and insights sharing with recommendations to support business cadences or discussions that could mitigate business risks/performance gaps. **Go to Market execution:** Supports account/territory assignment & quota setting across revenue generating roles in Customer Success. Analysis of GTM execution insights not limited to quota coverage, capacity / productivity modelling. Accounts and Solution area whitespace analysis. **Operating cadence support:** Part of a centralized regional function to support regional or MU cadences - including agenda set up, template creation, pre-population of data/insights for business reviews, pre-cadence briefing and post cadence follow up. **Performance Management:** Analyze performance data to identify trends, opportunities and providing actionable insights to stakeholders. Tracking performance metrics relevant to strategic goals to assess operational effectiveness of the business area.
+ **What you bring** **Problem Solving:** Being resourceful and ability to resolve challenges independently or with minimal guidance. **Technical Competency:** Strong reporting competency and tech/systems savvy (Advanced Excel, Analytics tools etc) to be able to work independently to build dashboards or assets from scratch. **Business Performance:** Demonstrated some level of experience in customer-facing, sales, services, support or business operations organizations. Accountability & Cross-Cultural Experience: Able to successfully collaborate across cultures and has worked with multi-country, high performing leaders/teams. **Innovation Track Record:** Drives operational innovation based on new Customer Value Journey model with strong business acumen, understanding of customer and organizational landscape & internal/external business factors. **Personal Brand:** Positive internal & external brand, well-networked and well- positioned in the organization from last experience. Business Management: Relevant competency in operational execution & business excellence
+ **Behavioral Competencies**
+ Customer (business stakeholders) and Company focused.
+ Strong business acumen and problem solving skills.
+ Agile, with a proven ability to work under pressure with extreme flexibility.
+ Displays high EQ. Reads situations well.
+ Communicates clearly and effectively - both in written and spoken form
+ Innovates, experiments & incorporates new operational approaches to put Customers First.
+ Well-networked internally and externally.
+ Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence. Serves as a role model of SAP's values.
+ Possesses unquestioned integrity and ethics. Demonstrates the company's values and culture
+ **KPIs**
+ Stakeholder Satisfaction: Prioritizing scope of work, support stakeholder success and business area in alignment with SAP corporate strategy.
+ Customer Success: Net Bookings / Consumption & Renewals/ NRR/ GRR / Cloud business KPIs to measure overall success of transformation
+ Execution Excellence: KPI for Customer Engagement and Delivery Excellence
+ World Class Culture: Engagement, Leadership Trust, Attrition, Diversity & Succession
+ Language: Fluency in English, any other language an asset. Fluency in the language of local markets desirable
+ Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferre
**About the team**
As a member within Strategy & Operations Board Area, the Revenue Operations business associate is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. A seasoned and experienced practitioner as well as a dynamic team player, this individual will drive innovation, consistency, automation, and simplicity into the business to execute world-class field operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433583 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**Job Purpose and Impact**
The Sales Operation Specialist , will help plan, develop and deliver the sales strategy for products and services and associated brands. In this role, you will participate in the sales and marketing activities of the organization and collaborate with senior staff to assess customer needs and suggest appropriate products, services and solutions.
**Key Accountabilities**
+ Assist sales manager to handle presales activities and sales operations.
+ Help identify, analyze and recommend solutions for problems that occur.
+ Partner with sales team and other departments (commercial operations, quality, plant, finance, etc.) to ensure alignment and smooth presales process operations.
+ Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ **Qualifications** **Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ 2-3 years of experience in similar role **PRIOR BENEFICIAL EXPERIENCES**
+ Knowledge of sales processes and methodologies
+ Experience with projects containing problem identification, analysis and resolution
+ Experience with marketing, sales or product management