8 Performance Analyst jobs in Thailand
Digital Performance Analyst
Bangkok, Bangkok
Centara Hotels & Resorts
Posted today
Job Viewed
Job Description
**BASIC FUNCTION**:
- The Digital Performance Analyst is responsible for analytics and campaign reporting, website performance optimisation, and creation of dashboards to visualise business performance. Analytical and communication skills are essential to make strong data based recommendations for campaign and website improvements.
**DUTIES & RESPONSIBILITIES**:
- Reports into Assistant Director of Digital Marketing and Head of Department.
- Plays an analytical role, analyses data for campaign reporting, prepares recommendations to ensure high advertising campaign success rate and recommends improvements.
- Identify campaign issues and ensure that best practice frameworks are being followed and deployed and attribution correctly recorded.
- Create dashboards for ad campaigns, generate reports and come up with informed, fact-based solutions that efficiently increase the performance of campaigns.
- Work closely with key stakeholders; Marketing teams, Advertising agencies, Online Distribution, System support and Account Managers.
- Define campaign performance reporting as needed according to the metric frameworks and targets.
- Audit website performance and analyse data, create reports for optimization.
- Takes a leading role with personalisation engine deployment and refinement, as well as support with A/B testing and insight that drives the personalisation engine strategies.
- Take active role in recommending innovations and inspire new thinking for overall website performance, UX, UI, marketing campaign results, and general advertising.
**CRITERIA**:
**Technological Savvy/Analytical Skills**:
- Be highly familiar with the latest technologies and digital best practice.
- Able to use tools such as Google analytics, data studio, tag manager etc.
- Able to determine the best tools and channels for the business’s advertising campaigns.
- Have a solid understanding of marketing principles, audience targeting, and data collection methods.
- Familiar with performance metrics for advertising campaigns, database, and reporting preparation.
- Minimum two years in similar role.
**Leadership/People Skills**:
- Demonstrate leadership capabilities.
- Able to move a group towards a unified direction and with a common vision.
- Strong ability to form strong, meaningful relationships with others.
**Tools /Software**:
- Ms Excel, Google Analytics, Google Ads, Data studio, Facebook Ads, Google Data Studio, Drupal, CMS’s, Personalisation engines, Dashboards and relevant reporting tools as needed.
- The Digital Performance Analyst is responsible for analytics and campaign reporting, website performance optimisation, and creation of dashboards to visualise business performance. Analytical and communication skills are essential to make strong data based recommendations for campaign and website improvements.
**DUTIES & RESPONSIBILITIES**:
- Reports into Assistant Director of Digital Marketing and Head of Department.
- Plays an analytical role, analyses data for campaign reporting, prepares recommendations to ensure high advertising campaign success rate and recommends improvements.
- Identify campaign issues and ensure that best practice frameworks are being followed and deployed and attribution correctly recorded.
- Create dashboards for ad campaigns, generate reports and come up with informed, fact-based solutions that efficiently increase the performance of campaigns.
- Work closely with key stakeholders; Marketing teams, Advertising agencies, Online Distribution, System support and Account Managers.
- Define campaign performance reporting as needed according to the metric frameworks and targets.
- Audit website performance and analyse data, create reports for optimization.
- Takes a leading role with personalisation engine deployment and refinement, as well as support with A/B testing and insight that drives the personalisation engine strategies.
- Take active role in recommending innovations and inspire new thinking for overall website performance, UX, UI, marketing campaign results, and general advertising.
**CRITERIA**:
**Technological Savvy/Analytical Skills**:
- Be highly familiar with the latest technologies and digital best practice.
- Able to use tools such as Google analytics, data studio, tag manager etc.
- Able to determine the best tools and channels for the business’s advertising campaigns.
- Have a solid understanding of marketing principles, audience targeting, and data collection methods.
- Familiar with performance metrics for advertising campaigns, database, and reporting preparation.
- Minimum two years in similar role.
**Leadership/People Skills**:
- Demonstrate leadership capabilities.
- Able to move a group towards a unified direction and with a common vision.
- Strong ability to form strong, meaningful relationships with others.
**Tools /Software**:
- Ms Excel, Google Analytics, Google Ads, Data studio, Facebook Ads, Google Data Studio, Drupal, CMS’s, Personalisation engines, Dashboards and relevant reporting tools as needed.
This advertiser has chosen not to accept applicants from your region.
0
Business Intelligence
Bangkok, Bangkok
Optima Search Recruitment Co. Ltd.
Posted today
Job Viewed
Job Description
Location BTS Nana
- Budget 30-90K THB/Month
- For Thai national only
Experienced Software/System
- Experience working on Business Intelligence developer and administrative e.g. Tableau, TrakCare DeepSee, Power BI and SQL Reporting Services
- Experience working on SQL Server Integration Services
- Experience working on Hospital Data Lake/ Data Mart/ or Data Warehouse developer and administrative
Certificate(s)
- Microsoft Certified Solutions Expert: Data Management and Analytics
- Microsoft Certified: Business Intelligence
Area of Expertise
- Business Intelligence development and administration
- Tableau system administrator and dashboard developer
- SQL Reporting services administrator
- Data integration and transformation job developer
- BI data catalog and data classification management
- Power BI developer
Main projects
- Support hospital data integration projects in terms of data acquisition, ETL development, and data integration job administration e.g. MarTech data analytics (GROWTH.AI).
- Developer of BI report and ad-hoc data requests e.g. Morning Brief Dashboard, Power BI dashboard request.
- Review and catalog data architecture, data dictionary, and data usages of any systems that would like to use and store hospital data, which is including of database configuration review and permission requirement review e.g. Cardio PACS, TrakCare community portal.
- Budget 30-90K THB/Month
- For Thai national only
Experienced Software/System
- Experience working on Business Intelligence developer and administrative e.g. Tableau, TrakCare DeepSee, Power BI and SQL Reporting Services
- Experience working on SQL Server Integration Services
- Experience working on Hospital Data Lake/ Data Mart/ or Data Warehouse developer and administrative
Certificate(s)
- Microsoft Certified Solutions Expert: Data Management and Analytics
- Microsoft Certified: Business Intelligence
Area of Expertise
- Business Intelligence development and administration
- Tableau system administrator and dashboard developer
- SQL Reporting services administrator
- Data integration and transformation job developer
- BI data catalog and data classification management
- Power BI developer
Main projects
- Support hospital data integration projects in terms of data acquisition, ETL development, and data integration job administration e.g. MarTech data analytics (GROWTH.AI).
- Developer of BI report and ad-hoc data requests e.g. Morning Brief Dashboard, Power BI dashboard request.
- Review and catalog data architecture, data dictionary, and data usages of any systems that would like to use and store hospital data, which is including of database configuration review and permission requirement review e.g. Cardio PACS, TrakCare community portal.
This advertiser has chosen not to accept applicants from your region.
1
Business Intelligence Associate
Bangkok, Bangkok
Grab
Posted today
Job Viewed
Job Description
กรุงเทพมหานครPostedPosted 27 days ago
This advertiser has chosen not to accept applicants from your region.
2
Senior Business Intelligence, Strategic
Bangkok, Bangkok
Agoda
Posted today
Job Viewed
Job Description
**About Agoda**
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
**Key Areas of Focus**:
**In this role, you'll get to**:
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers
**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.
**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.
**What you'll Need to Succeed**:
- Minimum of 3-5 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
- Growth mindset and excited to work on a variety of functional areas
- Entrepreneurial and not afraid to be hands-on on the work
- Experience working in a fast-paced and high growth environment
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders
**It's Great if you have**:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
LI-Hybrid
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
**Key Areas of Focus**:
**In this role, you'll get to**:
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers
**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.
**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.
**What you'll Need to Succeed**:
- Minimum of 3-5 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
- Growth mindset and excited to work on a variety of functional areas
- Entrepreneurial and not afraid to be hands-on on the work
- Experience working in a fast-paced and high growth environment
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders
**It's Great if you have**:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
3
Senior Business Intelligence, Strategic
Bangkok, Bangkok
Agoda
Posted today
Job Viewed
Job Description
**About Agoda**
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
**Key Areas of Focus**:
**In this role, you'll get to**:
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers
**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.
**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.
**What you'll Need to Succeed**:
- Minimum of 3-5 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
- Growth mindset and excited to work on a variety of functional areas
- Entrepreneurial and not afraid to be hands-on on the work
- Experience working in a fast-paced and high growth environment
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders
**It's Great if you have**:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
**Key Areas of Focus**:
**In this role, you'll get to**:
**Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
**Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
**Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
**Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers
**Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
**Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management.
**Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments.
**What you'll Need to Succeed**:
- Minimum of 3-5 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
- Growth mindset and excited to work on a variety of functional areas
- Entrepreneurial and not afraid to be hands-on on the work
- Experience working in a fast-paced and high growth environment
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders
**It's Great if you have**:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
4
Intern (Business Intelligence Service Support)
Bangkok, Bangkok
NielsenIQ
Posted today
Job Viewed
Job Description
กรุงเทพมหานครPostedPosted 22 days ago
This advertiser has chosen not to accept applicants from your region.
5
Financial Planning & Analysis Lead
Bangkok, Bangkok
AbbVie
Posted 1 day ago
Job Viewed
Job Description
Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
Job Summary:
High visibility and exposure role. Responsible for leading the end-to-end FP&A process for Thailand Aesthetic business. Scopes include Business Partnering, Business Analysis & Reporting, Financial Planning activities, identifying risks/opportunities and developing mitigating actions. Potential successor to Finance Director.
Detailed description of MAIN tasks and responsibility:
Financial Planning, Analysis, & Reporting:
+ Lead the end-to-end FP&A (Management Reporting) process for Thailand Aesthetic business. Managing one team member within the FP&A team.
+ Provide analysis, recommendation, and business consultation to stakeholders.
+ Review and ensure accuracy of monthly, quarterly, and yearly closing.
+ Ensure timely and accurate submission of routine and ad-hoc reports and financial analyses to local, regional, and commercial teams.
+ Manage and ensure accuracy, reasonableness, and timeliness of all planning processes: monthly sales, quarterly financial estimates, quarterly forecast, annual budget, and long-term plans.
+ Liaise with Business Unit Directors on tracking sales and marketing performance; Manage/control all expenses, DOH, and other relevant financial and commercial KPIs.
+ Proactively identify risks and opportunities and prepare and propose appropriate plans.
+ Understand, analyze, and monitor price, price variance, and trends, to support decision making to commercial teams.
+ DSO and AR Collection monitoring.
+ Prepare and support reviews of various reports.
+ Participate and support various ad-hoc projects, as assigned.
Supply Chain Oversight (Backup to Finance Director)
+ Additional exposure and development on S&OP skillset.
+ Co-supervise demand forecast and logistics activities to ensure smoothly product flow with collaboration from various stakeholders.
+ Co-Coordinate with Regional Supply Chain/Logistics, QA, RA, Finance, and Commercial to ensure smoothly product flow.
Qualifications
Education and Experience:
+ More than 12 years experiences in financial roles, with a minimum six (6) years in financial reporting & planning experience.
+ Qualification in the field of Finance, Economic, Strategy or similar field is desired.
+ Expertise in Microsoft Excel and experience with SAP, Hyperion, Cognos, Hyperion, Longview, etc., will be essential.
+ MNC exposure preferred.
Essential Skills and Abilities:
+ Fluent in both spoken and written English, and Thai.
+ Detail oriented, and willing to be hands-on when necessary.
+ Enjoy highly challenging work that comes with satisfaction, with work direct influence on business and making impact day-to-day.
+ Comfortable working collaboratively with culturally and functionally diverse colleagues, in a fast and dynamic working environment.
+ Enjoy team development and able to provide support when necessary.
Competencies:
+ Good communication skills, able to get the message across in a clear, precise and simple manner.
+ Able to prioritize, plan, organize, and balance work, personal life, and other commitments, independently.
+ Ready to deep dive and get hands-on into various process.
+ Person who are Focus, Problem solver, detail & task oriented.
+ Strong analytical and problem-solving skills, and able to deliver under tight timelines.
+ Positive-plus and business-stewardship mindset.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
Job Summary:
High visibility and exposure role. Responsible for leading the end-to-end FP&A process for Thailand Aesthetic business. Scopes include Business Partnering, Business Analysis & Reporting, Financial Planning activities, identifying risks/opportunities and developing mitigating actions. Potential successor to Finance Director.
Detailed description of MAIN tasks and responsibility:
Financial Planning, Analysis, & Reporting:
+ Lead the end-to-end FP&A (Management Reporting) process for Thailand Aesthetic business. Managing one team member within the FP&A team.
+ Provide analysis, recommendation, and business consultation to stakeholders.
+ Review and ensure accuracy of monthly, quarterly, and yearly closing.
+ Ensure timely and accurate submission of routine and ad-hoc reports and financial analyses to local, regional, and commercial teams.
+ Manage and ensure accuracy, reasonableness, and timeliness of all planning processes: monthly sales, quarterly financial estimates, quarterly forecast, annual budget, and long-term plans.
+ Liaise with Business Unit Directors on tracking sales and marketing performance; Manage/control all expenses, DOH, and other relevant financial and commercial KPIs.
+ Proactively identify risks and opportunities and prepare and propose appropriate plans.
+ Understand, analyze, and monitor price, price variance, and trends, to support decision making to commercial teams.
+ DSO and AR Collection monitoring.
+ Prepare and support reviews of various reports.
+ Participate and support various ad-hoc projects, as assigned.
Supply Chain Oversight (Backup to Finance Director)
+ Additional exposure and development on S&OP skillset.
+ Co-supervise demand forecast and logistics activities to ensure smoothly product flow with collaboration from various stakeholders.
+ Co-Coordinate with Regional Supply Chain/Logistics, QA, RA, Finance, and Commercial to ensure smoothly product flow.
Qualifications
Education and Experience:
+ More than 12 years experiences in financial roles, with a minimum six (6) years in financial reporting & planning experience.
+ Qualification in the field of Finance, Economic, Strategy or similar field is desired.
+ Expertise in Microsoft Excel and experience with SAP, Hyperion, Cognos, Hyperion, Longview, etc., will be essential.
+ MNC exposure preferred.
Essential Skills and Abilities:
+ Fluent in both spoken and written English, and Thai.
+ Detail oriented, and willing to be hands-on when necessary.
+ Enjoy highly challenging work that comes with satisfaction, with work direct influence on business and making impact day-to-day.
+ Comfortable working collaboratively with culturally and functionally diverse colleagues, in a fast and dynamic working environment.
+ Enjoy team development and able to provide support when necessary.
Competencies:
+ Good communication skills, able to get the message across in a clear, precise and simple manner.
+ Able to prioritize, plan, organize, and balance work, personal life, and other commitments, independently.
+ Ready to deep dive and get hands-on into various process.
+ Person who are Focus, Problem solver, detail & task oriented.
+ Strong analytical and problem-solving skills, and able to deliver under tight timelines.
+ Positive-plus and business-stewardship mindset.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
This advertiser has chosen not to accept applicants from your region.
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6
Service Desk Supervisor and Data Analysis
Bangkok, Bangkok
Vontier
Posted 2 days ago
Job Viewed
Job Description
Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
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