5 Process Analyst jobs in Thailand
Service Desk Supervisor and Data Analysis
Bangkok, Bangkok
Vontier
Posted 26 days ago
Job Viewed
Job Description
Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Manager, Business Process Improvement
Bangkok, Bangkok
Thai Samsung Electronics Co., Ltd.
Posted today
Job Viewed
Job Description
Identify business process pain points based on management's direction by analyzing current operational data.
Initiate business processes, strategies, and process designs and align with the current process to enhance the overall process and enhance business competitiveness.
Redesign management infrastructure system and improve in accordance with the related process operation standards. accordance with the related process operation standards.
Develop process performance indicators and analyze operational levels by monitoring abnormal situations.
Lead and follow up to ensure the new business process is well implemented.
Required
Qualifications Bachelor's degree in business management, Industrial engineering or a related field of study.
At least 5+ years of experience in process improvement.
At least one year of experience supporting senior and executive-level client decision-making and proactively anticipating stakeholders need.
At least one year of experience developing new and re-designing existing processes to meet new and/or evolving business requirements.
At least one year of experience facilitating group meetings or workshops to achieve desired outcomes and achieve consensus, with stakeholders.
Preferred Process improvement and/or project management certification (e.g., Lean Six Sigma Green Belt, CAPM, PMP).
Experience using quality improvement programs (e.g., Total Quality Management, Six Sigma).
Project management experience.
Strong oral and written communication skills to various audiences in a professional business environment.
Experience analyzing large and complex data sets, including a demonstrated thorough aptitude for conducting quantitative and qualitative analyses.
Demonstrated ability to collaborate and contribute as a team member: understanding personal and team roles, contributing to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification and feedback.
Demonstrated ability identifying and addressing client needs, building relationships with clients, developing requests for information, demonstrating flexibility in prioritizing and completing tasks, and communicating potential conflicts to a supervisor.
Experience prioritizing and handling multiple tasks, researching and analyzing pertinent client, industry and technical matters, and utilizing problem-solving skills to achieve desired outcomes Skills and Qualifications
**Job skills required**: Project Management, Industrial Engineering
Initiate business processes, strategies, and process designs and align with the current process to enhance the overall process and enhance business competitiveness.
Redesign management infrastructure system and improve in accordance with the related process operation standards. accordance with the related process operation standards.
Develop process performance indicators and analyze operational levels by monitoring abnormal situations.
Lead and follow up to ensure the new business process is well implemented.
Required
Qualifications Bachelor's degree in business management, Industrial engineering or a related field of study.
At least 5+ years of experience in process improvement.
At least one year of experience supporting senior and executive-level client decision-making and proactively anticipating stakeholders need.
At least one year of experience developing new and re-designing existing processes to meet new and/or evolving business requirements.
At least one year of experience facilitating group meetings or workshops to achieve desired outcomes and achieve consensus, with stakeholders.
Preferred Process improvement and/or project management certification (e.g., Lean Six Sigma Green Belt, CAPM, PMP).
Experience using quality improvement programs (e.g., Total Quality Management, Six Sigma).
Project management experience.
Strong oral and written communication skills to various audiences in a professional business environment.
Experience analyzing large and complex data sets, including a demonstrated thorough aptitude for conducting quantitative and qualitative analyses.
Demonstrated ability to collaborate and contribute as a team member: understanding personal and team roles, contributing to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification and feedback.
Demonstrated ability identifying and addressing client needs, building relationships with clients, developing requests for information, demonstrating flexibility in prioritizing and completing tasks, and communicating potential conflicts to a supervisor.
Experience prioritizing and handling multiple tasks, researching and analyzing pertinent client, industry and technical matters, and utilizing problem-solving skills to achieve desired outcomes Skills and Qualifications
**Job skills required**: Project Management, Industrial Engineering
This advertiser has chosen not to accept applicants from your region.
1
Process & System Improvement Manager
Bangkok, Bangkok
United Overseas Bank (Thai) Public Company Limited
Posted today
Job Viewed
Job Description
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
This advertiser has chosen not to accept applicants from your region.
2
Manager, Business Process Management
Bangkok, Bangkok
Thai Samsung Electronics Co., Ltd.
Posted today
Job Viewed
Job Description
Support the development of strategies and insights to drive value at partner accounts.
Help build long-term strategic relationships with retail and telecom channel partners.
Lead cross-functional teams to drive strategic initiatives for the organization and partner accounts.
Uses data driven methodologies to identify collaboration opportunities and present actionable insights and recommendations to achieve desired business outcomes.
Communicate strategic findings and analytical insights to internal/external audiences, including members of the senior management team.
Develops executive-ready presentation materials using data and insights to tell a compelling call-to-action story.
Effectively manages cross-functional senior management stakeholders to achieve organizational objectives.
Generates and leads analysis, organization and implementation of strategic management, directs project and program development activities, and ensures continued linkage to customer fulfilment.
Engages leaders and managements as well as overall organization with seamless communication to agree/align/comply with the standard systems and processes for sustainable improvements in getting business results.
Establish and maintain training for different levels of users in order to build and maintain critical knowledge in organization.
Conduct business meetings with stakeholders to determine project requirements and milestones.
Asks probing questions to understand and clearly articulate partner pain points.
Demonstrates ability to clearly and concisely communicate complex information to a variety of audiences and mediums.
Performs other duties as assigned by management /direct supervisor.
Required Qualifications Bachelor's Degree from an accredited university, MBA, or equivalent work experience, preferred.
Minimum 8+ years of experience with 3+ years of business strategy or management consulting experience, preferred.
Demonstrated experience in leading cross-functional teams.
Excellent verbal, written in both Thai and English, and interpersonal skills.
Proficient in MS Office (Excel and PowerPoint) or equivalent, preferred.
Experience with project management and client relationship management preferred.
Self-motivated and willingness to work with others.
Excited to solve ambiguous problems in a structured manner.
Strong analytical skills and ability to communicate key takeaways through impactful written story-telling.
Possess a positive attitude and ability to adjust to changes in a fast-paced environment.
Demonstrated leadership and ability to lead cross-functional partners independently.
Preferred Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
Good presentation and communication skills, with the ability to explain complex analytical concepts / reports to people from other fields.
Works on complex projects of large scope.
Completes work independently receives general guidance on new projects.
Work reviewed for purpose of meeting objectives.
Proactive and detail-oriented with great organizational skills and meticulous follow-up.
Experience in Technology or management consulting or in a business consultant role; Consumer electronics, retail, or CPG industry experience is a plus.
Skills and QualificationsHas a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates other's tasks.
May manage a group such as coordinating activities regarding costs, methods and staffing.
Typically requires at least 8 years of related experience and a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years.
**Location**: Empire Tower, Sathorn, Bangkok Working Conditions: Work-in-office 100%
**Job skills required**: Project Management, Excel, Electronics, English, Thai
Help build long-term strategic relationships with retail and telecom channel partners.
Lead cross-functional teams to drive strategic initiatives for the organization and partner accounts.
Uses data driven methodologies to identify collaboration opportunities and present actionable insights and recommendations to achieve desired business outcomes.
Communicate strategic findings and analytical insights to internal/external audiences, including members of the senior management team.
Develops executive-ready presentation materials using data and insights to tell a compelling call-to-action story.
Effectively manages cross-functional senior management stakeholders to achieve organizational objectives.
Generates and leads analysis, organization and implementation of strategic management, directs project and program development activities, and ensures continued linkage to customer fulfilment.
Engages leaders and managements as well as overall organization with seamless communication to agree/align/comply with the standard systems and processes for sustainable improvements in getting business results.
Establish and maintain training for different levels of users in order to build and maintain critical knowledge in organization.
Conduct business meetings with stakeholders to determine project requirements and milestones.
Asks probing questions to understand and clearly articulate partner pain points.
Demonstrates ability to clearly and concisely communicate complex information to a variety of audiences and mediums.
Performs other duties as assigned by management /direct supervisor.
Required Qualifications Bachelor's Degree from an accredited university, MBA, or equivalent work experience, preferred.
Minimum 8+ years of experience with 3+ years of business strategy or management consulting experience, preferred.
Demonstrated experience in leading cross-functional teams.
Excellent verbal, written in both Thai and English, and interpersonal skills.
Proficient in MS Office (Excel and PowerPoint) or equivalent, preferred.
Experience with project management and client relationship management preferred.
Self-motivated and willingness to work with others.
Excited to solve ambiguous problems in a structured manner.
Strong analytical skills and ability to communicate key takeaways through impactful written story-telling.
Possess a positive attitude and ability to adjust to changes in a fast-paced environment.
Demonstrated leadership and ability to lead cross-functional partners independently.
Preferred Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
Good presentation and communication skills, with the ability to explain complex analytical concepts / reports to people from other fields.
Works on complex projects of large scope.
Completes work independently receives general guidance on new projects.
Work reviewed for purpose of meeting objectives.
Proactive and detail-oriented with great organizational skills and meticulous follow-up.
Experience in Technology or management consulting or in a business consultant role; Consumer electronics, retail, or CPG industry experience is a plus.
Skills and QualificationsHas a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates other's tasks.
May manage a group such as coordinating activities regarding costs, methods and staffing.
Typically requires at least 8 years of related experience and a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years.
**Location**: Empire Tower, Sathorn, Bangkok Working Conditions: Work-in-office 100%
**Job skills required**: Project Management, Excel, Electronics, English, Thai
This advertiser has chosen not to accept applicants from your region.
3
Partner Solution Architect - AI Business Process
Bangkok, Bangkok
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
In **Small, Medium Enterprises & Channel (SME&C)** , we are driven by the purpose of empowering customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organisation aligned with partners, with SME&C being one of Microsoft's fastest-growing customer segments.
With a vision to "Build and sell Microsoft AI, Cloud applications, services, and devices with partners, empowering people and organisations to achieve more," **Global Channel Partner Sales** (GCPS) within SME&C is responsible for driving revenue outcomes with partners through innovative solutions-at scale, and this is where you come in.
We are looking for a **Partner Solution Architect (PSA), specialising in AI Business Process (Dynamics 365 and Power Platform)** , who is passionate about enabling partner transformation. This is a partner-facing role, owning the technical relationship between the partner and Microsoft.
You will be responsible for guiding our partners' transformation in AI Business Process, helping them identify and achieve their business objectives through best-in-class engagement and partner co-selling, while also working cross-collaboratively and embracing our SME&C Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.
**Responsibilities**
+ **Partner Transformation, Strategic Programs and Solution Development:** Accelerate partner transformation and growth by leveraging the Microsoft value proposition and increase partner portfolio capabilities with key Microsoft innovations. Aid partners to develop and implement high quality solutions and/or services leveraging Microsoft's latest technologies
+ **Technical Leadership:** Develop and maintain depth and breadth of technical and professional skills, along with business acumen and industry knowledge. Exhibit a deep level of knowledge in the AI Business Process Solution area.
+ **Enablement Execution:** Lead and/or contribute to the delivery of workshops, bootcamps, and trainings necessary to build partners' technical skills.
+ **Technical Engagement:** Lead technical engagements, including Briefings, Proof of Concepts, Architectural Design Sessions, and Hackathons.
+ **Best Practice Sharing:** Collaborate with Microsoft's Engineering teams to generate technical insight and enable best practices sharing.
+ **Other** : Embody our culture and values
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ Experience working in a partner-facing role
+ Experience working on technical projects
+ Proven ability in designing and deploying solutions in the AI Business Process solution area, specifically Dynamics 365 and Power Platform, with experience in ERP.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
With a vision to "Build and sell Microsoft AI, Cloud applications, services, and devices with partners, empowering people and organisations to achieve more," **Global Channel Partner Sales** (GCPS) within SME&C is responsible for driving revenue outcomes with partners through innovative solutions-at scale, and this is where you come in.
We are looking for a **Partner Solution Architect (PSA), specialising in AI Business Process (Dynamics 365 and Power Platform)** , who is passionate about enabling partner transformation. This is a partner-facing role, owning the technical relationship between the partner and Microsoft.
You will be responsible for guiding our partners' transformation in AI Business Process, helping them identify and achieve their business objectives through best-in-class engagement and partner co-selling, while also working cross-collaboratively and embracing our SME&C Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.
**Responsibilities**
+ **Partner Transformation, Strategic Programs and Solution Development:** Accelerate partner transformation and growth by leveraging the Microsoft value proposition and increase partner portfolio capabilities with key Microsoft innovations. Aid partners to develop and implement high quality solutions and/or services leveraging Microsoft's latest technologies
+ **Technical Leadership:** Develop and maintain depth and breadth of technical and professional skills, along with business acumen and industry knowledge. Exhibit a deep level of knowledge in the AI Business Process Solution area.
+ **Enablement Execution:** Lead and/or contribute to the delivery of workshops, bootcamps, and trainings necessary to build partners' technical skills.
+ **Technical Engagement:** Lead technical engagements, including Briefings, Proof of Concepts, Architectural Design Sessions, and Hackathons.
+ **Best Practice Sharing:** Collaborate with Microsoft's Engineering teams to generate technical insight and enable best practices sharing.
+ **Other** : Embody our culture and values
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ Experience working in a partner-facing role
+ Experience working on technical projects
+ Proven ability in designing and deploying solutions in the AI Business Process solution area, specifically Dynamics 365 and Power Platform, with experience in ERP.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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