597 Product Support jobs in Thailand

KEY RESPONSIBILITIES:

·    Handle all sales procedures.

·    Generate leads.

·    Visit and build rapport with the potential clients.

·    Present, demonstrate and sell products and services.

·    Discuss and answer questions, product specification, and pricing.

·    Prepare sales information to sales coordinator to prepare quotation.

·    Check and approve quotation.

·    Follow up the proposed quotation to get client's purchase order.

·    Coordinate with other divisions to make the sales order done completely and on time.

·    Coordinate with Account Division regarding payment.

·    Provide specification, guide and support Sales Engineer or Technical Sales.

·    Achieve the product's and company's sales target.

·    Coordinate sales efforts with marketing programs.

·    Do monthly win-loss analysis report.

·    Do monthly pipeline report.

·    Do weekly planning report.

·    Do weekly visit report.

·    Maintain client record.

·    Attend sales meetings (department meeting, division meeting, team meeting)

·    Other tasks as assigned.

REQUIREMENTS:

·    Bachelor's degree in Mechanical / Electrical / Industrial Engineering or related field.

·    Minimum 3-year experience in product manager or business development manager (preferably in air compressor / heavy industry).

·    Have a deep understanding of sales process and dynamics.

·    Have superb interpersonal skill and a commitment to excellent customer service.

·    Good at English (listening, speaking, reading, writing).

·    Good communication and negotiation skill.

· Have presentation and coaching skills.

· Ability to adapt to a fast-paced environment.

· Problem-solving and decision-making aptitude.

·    Strong ethics and reliability.

ABOUT US:

We are a leading distributor and service provider of major air compression, purification and filtration products in Thailand with onsite service expertise. This role will be based at Domnick Hunter office , Bangkok.

ABOUT THE ROLE

Business Development Managers (Air Compressor) are responsible for generating leads and achieving product (especially air compressor) and the company's sales target. Duties will include sales presenting and product demonstrations, as well as negotiating with the potential clients.

They shall provide air compressor specification, guide and support sales engineer and technical sales to understand the proper procedures and be able to handle their work well.

• Generating leads
• Sales presentation
• Product demonstrations
• Discuss and negotiation with the clients
• Achieve sales target.
• Provide product specification
• Guide and support sales team.

KEY RESPONSIBILITIES

• Handle all sales procedures
• Generate leads.
• Visit and build rapport with the potential clients.
• Present, demonstrate and sell products and services.
• Discuss and answer questions, product specification, and pricing.
• Prepare sales information to sales coordinator to prepare quotation.
• Check and approve quotation.
• Follow up the proposed quotation to get client's purchase order.
• Coordinate with other divisions to make the sales order done completely and on time.
• Coordinate with Account Division regarding payment.
• Provide specification, guide and support Sales Engineer or Technical Sales.
• Achieve the product's and company's sales target.
• Coordinate sales efforts with marketing programs.
• Do monthly win-loss analysis report.
• Do monthly pipeline report.
• Do weekly planning report.
• Do weekly visit report.
• Maintain client record.
• Attend sales meetings (department meeting, division meeting, team meeting)
• Other tasks as assigned.

CANDIDATE REQUIREMENTS

• Bachelor's degree in Engineering (any major).
• Minimum 3-year experience
• Have a deep understanding of sales process and dynamics.
• Have superb interpersonal skill and a commitment to excellent customer service.
• Good at English (listening, speaking, reading, writing).
• Good communication and negotiation skill.
• Have presentation and coaching skills.
• Ability to adapt to a fast-paced environment.
• Problem-solving and decision-making aptitude.
• Strong ethics and reliability.

About LEARN Corporation

LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others—advancing Thai society together.

Across 12-plus business units—including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more—we reach hundreds of thousands of learners every year. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.

We are seeking a highly motivated and experienced Product Manager to join our dynamic team. The ideal candidate will be responsible for defining, launching, and managing the success of our products. You will work closely with cross-functional teams including design, engineering, sales, and marketing to ensure our products meet market and customer needs.

Join us and shape the next chapter of learning in Thailand.

What You'll Drive

1. Academic Content Development

• Create and author textbooks, instructional tools, and other learning materials in Biology that support curriculum goals.
• Design and develop assessment tests with detailed answer keys and explanations to support teaching effectiveness.
• Collaborate closely with teachers and academic teams to align content with learner needs and subject standards.
• Deliver academic support and ensure timely production of all teaching materials and content deliverables.

2. Event Planning & Execution

• Plan and manage academic events, such as seminars and promotional activities, that align with brand and learning objectives.
• Develop creative event concepts, timelines, and schedules that ensure engaging and impactful experiences.
• Coordinate logistics with internal teams and external vendors to ensure smooth operations before, during, and after events.
• Oversee on-site execution, resolving issues promptly and ensuring participant satisfaction.
• Evaluate event outcomes and prepare actionable reports with recommendations for improvement.

What You'll Bring

• Bachelor's Degree in Biology, Biology Education, or a related science field.
• Experience in academic content creation or teaching support is a plus.
• Proficient in Microsoft Office tools (Word, PowerPoint, Excel).
• Strong leadership, public speaking, and problem-solving skills.
• Creativity and a solution-focused mindset for both content and event work.
• Willingness to travel and work off-site or during non-standard hours, including weekends and public holidays when needed.
• A proactive, flexible attitude and a commitment to delivering high-quality work in dynamic settings.

Ouster is a leading innovator in lidar technology, providing high-performance solutions across industries, from automotive to industrial automation. With a focus on quality and innovation, Ouster designs and manufactures lidar sensors that enhance perception and enable automation. Our team is committed to pushing the boundaries of sensing technology and delivering cutting-edge solutions that drive efficiency and safety for our customers worldwide.

Position Overview:

We are seeking a skilled and experienced Product Support Engineer. to support our development and manufacturing teams in ensuring high-quality, cost-effective component selection and management. The successful candidate will work closely with cross-functional teams to drive accuracy, optimize costs, and maintain compliance standards. This role requires strong attention to detail, proactive problem-solving skills, and a collaborative approach to improving component reliability and performance.

Responsibilities:

• Establish and maintain component part numbers, responding to component development changes, including MCO (Manufacturing Change Orders), ECO (Engineering Change Orders), and deviations.

• Manage and utilize PLM (Product Lifecycle Management) systems to track component information and changes effectively.

• Secure specifications, attach relevant documentation to part numbers, and maintain updated specifications throughout the component lifecycle.

• Perform BOM (Bill of Materials) scrubs, review component line items for accuracy, and optimize component selection. Identify potential issues and resolve them in collaboration with internal stakeholders.

• Ensure component selection meets regulatory compliance, aligns with target assembly-level manufacturing processes, and is consistent with quality and performance requirements.

• Collaborate with cross-functional teams, including Development Engineering, Procurement, and Mechanical Engineering, to facilitate seamless communication and efficient processes.

• Explore and implement cost-reduction opportunities by sourcing components that meet design and quality requirements at optimized costs.

Basic Qualifications:

• Bachelor's degree in Electrical Engineering or applicable degree.

• 5+ years of experience in component engineering, with a proven record of successful component management and cost optimization.

Preferred Skills:

• Proficient in PLM systems.

·    Ability to read and understand schematics.

• Strong interpersonal and communication skills, with a high level of attention to detail and the ability to multitask effectively.

• Ability to collaborate seamlessly with vendors, engineering teams, and other internal departments.

2C2P is looking for a Senior Technical Product Support to join its growing team in Thailand. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.

Work at the office 100% at Empire Tower (BTS Chong Nonsi)

Job Highlights

• Application support
• IT related fields

Main Duties & Responsibilities

What you'll be doing:

1. Deliver Level 2 Technical Product Support: Engage in the investigation and resolution of technical issues raised by customers and internal teams, escalating matters to the development team as needed. Rapidly gain expertise in observability tools like DataDog, Grafana, ElasticSearch, and Kibana, leveraging these tools to efficiently diagnose and resolve issues.
2. Offer support during deployment: Collaborate closely with the development team to gain a comprehensive understanding of new features, configurations, and components included in each release package.
3. Manage Incidents: Assume the role of Incident Manager as needed, assessing the impact on customers, coordinating with the appropriate teams, and ensuring incidents are resolved efficiently with minimal disruption.
4. Collaborate with Teams: Work in tandem with Level 1 (Customer Support) and both Development and Operations teams to provide support and share knowledge. Focus on quickly escalating and resolving critical issues while ensuring feedback is integrated into product development.
5. Enhance Knowledge Base: Contribute to and improve technical documentation, creating detailed resources for both internal teams and customers.

What you'll need:

1. Customer Focus: Demonstrates a strong commitment to customer service, striving to resolve issues swiftly and effectively.
2. Technical Aptitude: Possesses a solid understanding of operating systems, networks, SQL, and observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, along with a keen willingness to learn and adapt to new technologies rapidly.
3. Problem-Solving Skills: A logical thinker capable of analyzing issues and identifying root causes with precision.
4. Communication Skills: Skilled in articulating technical concepts clearly and succinctly to both technical and non-technical audiences, with strong written and verbal communication skills in English.
5. Incident Management: Capable of assessing customer impact and managing incidents by coordinating across multiple teams to drive quick and effective resolutions.

Qualification:

1. 3 - 5 year of experience as Software Engineer, Systems Administrator or Technical Product Support in Enterprise Platforms
2. Ability to use observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, as well as cloud services like AWS
3. Good command in English both spoken and written

Nice to have:

1. Experience with coding at least one language (Bash, Python, PowerShell, etc.)
2. Experience with automation CI/CD tools (Jenkins, Ansible, Terraform)
3. Knowledge of deployment models
4. Knowledge of IT service management (ITSM) - Incident management, problem management, change management
5. Experience in agile methodology with Confluence, Jira, or other similar task management

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates' information:

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

2C2P is looking for a
Senior Technical Product Support
to join its growing team in Thailand. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.

Work at the office 100% at Empire Tower (BTS Chong Nonsi)

Job Highlights

• Application support
• IT related fields

Main Duties & Responsibilities

What you'll be doing:

1. Deliver Level 2 Technical Product Support
   : Engage in the investigation and resolution of technical issues raised by customers and internal teams, escalating matters to the development team as needed. Rapidly gain expertise in observability tools like DataDog, Grafana, ElasticSearch, and Kibana, leveraging these tools to efficiently diagnose and resolve issues.
2. Offer support during deployment
   : Collaborate closely with the development team to gain a comprehensive understanding of new features, configurations, and components included in each release package.
3. Manage Incidents
   : Assume the role of Incident Manager as needed, assessing the impact on customers, coordinating with the appropriate teams, and ensuring incidents are resolved efficiently with minimal disruption.
4. Collaborate with Teams
   : Work in tandem with Level 1 (Customer Support) and both Development and Operations teams to provide support and share knowledge. Focus on quickly escalating and resolving critical issues while ensuring feedback is integrated into product development.
5. Enhance Knowledge Base
   : Contribute to and improve technical documentation, creating detailed resources for both internal teams and customers.

What you'll need:

1. Customer Focus
   : Demonstrates a strong commitment to customer service, striving to resolve issues swiftly and effectively.
2. Technical Aptitude
   : Possesses a solid understanding of operating systems, networks, SQL, and observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, along with a keen willingness to learn and adapt to new technologies rapidly.
3. Problem-Solving Skills
   : A logical thinker capable of analyzing issues and identifying root causes with precision.
4. Communication Skills
   : Skilled in articulating technical concepts clearly and succinctly to both technical and non-technical audiences, with strong written and verbal communication skills in English.
5. Incident Management
   : Capable of assessing customer impact and managing incidents by coordinating across multiple teams to drive quick and effective resolutions.

Qualification:

1. 3 - 5 year of experience as Software Engineer, Systems Administrator or Technical Product Support in Enterprise Platforms
2. Ability to use observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, as well as cloud services like AWS
3. Good command in English both spoken and written

Nice to have:

1. Experience with coding at least one language (Bash, Python, PowerShell, etc.)
2. Experience with automation CI/CD tools (Jenkins, Ansible, Terraform)
3. Knowledge of deployment models
4. Knowledge of IT service management (ITSM) - Incident management, problem management, change management
5. Experience in agile methodology with Confluence, Jira, or other similar task management

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates' information:

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

What you'll be doing:

1. Lead and Manage the Team – Oversee a team of technical product support engineers,

providing effective leadership and fostering a high-performance culture.

1. Communicate Roadmaps and Progress – Define and share a clear support roadmap

with stakeholders and leadership. Prepare and deliver regular updates on progress, goals,

and key initiatives.

1. Inspire and Develop Talent – Conduct regular 1:1 meetings, provide constructive

feedback, and mentor team members to support their professional growth and career

development.

1. Drive Career Development – Create individual development plans, monitor progress,

and continuously evaluate team performance to ensure alignment with company

standards.

1. Resource and Capacity Planning – Manage resource allocation and ensure capacity

planning aligns with project demands and support priorities.

1. Deliver Level 2 Technical Support – Investigate and resolve technical issues raised by

customers or internal teams, escalating to the development team when necessary.

1. Incident Management – Act as Incident Manager when required, coordinating incident

response, assessing customer impact, and ensuring timely resolution with minimal

disruption.

1. Cross-Team Collaboration – Work closely with Level 1 Customer Support as well as

Development and Operations teams to facilitate efficient issue resolution and knowledge

sharing.

What you'll need:

1. People Management: Demonstrated experience leading and managing small to mid-

sized teams. Ability to design and facilitate career development paths, including setting

performance goals and fostering professional growth

1. Customer Focus: Demonstrates a strong commitment to customer service, striving to

resolve issues swiftly and effectively.

1. Technical Aptitude: Possesses a solid understanding of operating systems, networks,

SQL, and observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, along

with a keen willingness to learn and adapt to new technologies rapidly.

1. Problem-Solving Skills: A logical thinker capable of analyzing issues and identifying

root causes with precision.

1. Communication Skills: Skilled in articulating technical concepts clearly and succinctly

to both technical and non-technical audiences, with strong written and verbal

communication skills in English.

1. Incident Management: Capable of assessing customer impact and managing incidents

by coordinating across multiple teams to drive quick and effective resolutions.

Qualification:

1. Bachelor's degree in Computer Science, Information Technology, Engineering, or a

related field (Master's degree is a plus).

1. 7+ years of experience in technical support, product support, or a related field.

2. 2–3 years in a leadership or managerial role, preferably in a high-paced technology or

SaaS environment.

1. Proven experience in handling complex technical issues and incident management.

2. Ability to use observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, as

well as cloud services like AWS

1. Excellent command in English both spoken and written

Nice to have:

1. Knowledge of IT service management (ITSM) - Incident management, problem

management, change management

1. Experience in agile methodology with Confluence, Jira, or other similar task

management

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates' information:

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Thailand, Bangkok | Full Time | Technology

2C2P is seeking Team Lead, Technical Product Support to join its team in Thailand.

If you have the right skills & experience and look for a new rewarding challenge, don't wait

Join us and share our vision in providing the best payment services in Asia.

Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi)

What you'll be doing:

1. Lead and Manage the Team – Oversee a team of technical product support engineers,

providing effective leadership and fostering a high-performance culture.

1. Communicate Roadmaps and Progress – Define and share a clear support roadmap

with stakeholders and leadership. Prepare and deliver regular updates on progress, goals,

and key initiatives.

1. Inspire and Develop Talent – Conduct regular 1:1 meetings, provide constructive

feedback, and mentor team members to support their professional growth and career

development.

1. Drive Career Development – Create individual development plans, monitor progress,

and continuously evaluate team performance to ensure alignment with company

standards.

1. Resource and Capacity Planning – Manage resource allocation and ensure capacity

planning aligns with project demands and support priorities.

1. Deliver Level 2 Technical Support – Investigate and resolve technical issues raised by

customers or internal teams, escalating to the development team when necessary.

1. Incident Management – Act as Incident Manager when required, coordinating incident

response, assessing customer impact, and ensuring timely resolution with minimal

disruption.

1. Cross-Team Collaboration – Work closely with Level 1 Customer Support as well as

Development and Operations teams to facilitate efficient issue resolution and knowledge

sharing.

What you'll need:

1. People Management: Demonstrated experience leading and managing small to mid-

sized teams. Ability to design and facilitate career development paths, including setting

performance goals and fostering professional growth

1. Customer Focus: Demonstrates a strong commitment to customer service, striving to

resolve issues swiftly and effectively.

1. Technical Aptitude: Possesses a solid understanding of operating systems, networks,

SQL, and observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, along

with a keen willingness to learn and adapt to new technologies rapidly.

1. Problem-Solving Skills: A logical thinker capable of analyzing issues and identifying

root causes with precision.

1. Communication Skills: Skilled in articulating technical concepts clearly and succinctly

to both technical and non-technical audiences, with strong written and verbal

communication skills in English.

1. Incident Management: Capable of assessing customer impact and managing incidents

by coordinating across multiple teams to drive quick and effective resolutions.

1. Bachelor's degree in Computer Science, Information Technology, Engineering, or a

related field (Master's degree is a plus).

1. 7+ years of experience in technical support, product support, or a related field.

2. 2 – 3 years in a leadership or managerial role, preferably in a high-paced technology or

SaaS environment.

1. Proven experience in handling complex technical issues and incident management.

2. Ability to use observability tools such as Datadog, Grafana, ElasticSearch, and Kibana, as

well as cloud services like AWS

1. Excellent command in English both spoken and written

Nice to have:

1. Knowledge of IT service management (ITSM) - Incident management, problem

management, change management

1. Experience in agile methodology with Confluence, Jira, or other similar task

management

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are asked to apply via this job post providing a comprehensive resume with current and expected salary package.

Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use and transfer our candidates' information:

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

รายละเอียดงาน

1. Key Responsibilities
2. Respond promptly to basic customer email inquiries
3. Assist sales staff with preparing and processing purchase orders, invoices, and shipment documents
4. Keep senior staff informed of any issues or delays
5. Provide support to senior staff when required
6. Coordinate with other departments (e.g., production, packing, accounting) to ensure smooth order fulfillment
7. Organize and maintain sales materials, product samples, and related documentation
8. Support the sales team during customer visits and assist with retail sales in the showroom
9. Manage and update product receiving files accurately and in a timely manner

สวัสดิการ

1. • พักร้อนสูงสุด 10 วัน
2. พักร้อนพิเศษ
3. ทำงาน 5 วัน/สัปดาห์ หยุดไม่ตรงกับเสาร์อาทิตย์
4. ท่องเที่ยว + กินเลี้ยงประจำปี
5. เงินสนับสนุนประกันสุขภาพ
6. โบนัสประจำเดือน
7. เวลาทำงานที่ยืดหยุ่น
8. อื่นๆ ตามพื้นฐานกฎหมาย