12 Professional Services jobs in Thailand

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
-5+ years of experience with direct customer (internal or external) interaction with responsibilities in AI / ML / GenAI solutions design, architecture and implementation (AmazonQ, Bedrock, Sagemaker as a Product and Data Governance including Data quality and controls, etc.
-A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed for pre-sales and delivery activities.
-Ability to think strategically about business, solutions and technical challenges.
Preferred Qualifications
-5+ years Technical experience preferred, knowledge of Data Technology stack of AWS and integration with Machine Learning and Generative AI
-Industry experience with key vertical markets such as Financial Sector, Telecom, and Retail.
-AWS Experience and Certifications, including implementation of cloud-based Data and Analytics solutions.
-Ability to understand and educate customers on cloud computing technologies and workload transition challenges.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- Experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Hands-on experience leading the design, development and deployment of enterprise solution and deep technical expertise and consulting acumen to effectively guide customers through their AWS cloud transformation journey.
- Current hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Customer facing skills to represent AWS well and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience with software development life cycle (SDLC) and agile/iterative methodologies
- Presentation Competency for leading technical workshops and customer presentations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in cloud computing
- Experience in project management of technical programs, supporting Fortune 500 companies across multiple industries.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 10+ years Project Management hands-on experience in managing and delivering enterprise level IT projects.
- 10+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects.
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Demonstrated ability to successfully manage multiple and concurrent projects/customers.
- Proven track record of increasing project scope and complexity and possesses a deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Principal Delivery Consultant - Transformation Programplays a crucial role in driving strategic change and ensuring successful program execution. This individual will lead cross-functional teams, manage stakeholder expectations, and deliver tangible business value through the implementation of transformation initiatives.
The individual will:
- Spearhead large-scale strategic change initiatives and transformation programs
- Drive efforts to boost operational efficiency, elevate customer experience, and propel business growth
- Collaborate with executive team to align program objectives with company vision and priorities
- Develop comprehensive program plans outlining timelines, resources, risk mitigation, and communication
- Ensure initiatives align with organizational needs, regulations, and market dynamics
Key job responsibilities
Program Strategy and Planning:
- Collaborate with executive stakeholders to define the strategic vision, objectives, and scope of transformation programs.
- Develop and manage comprehensive program plans, including timelines, resource allocation, risk mitigation strategies, and communication plans.
- Ensure alignment between program goals and organisational priorities, considering business needs, regulatory requirements, and market trends.
Program Execution and Delivery:
- Lead cross-functional teams, ensuring effective collaboration, communication, and coordination across different departments and stakeholder groups.
- Oversee the execution of program initiatives, monitoring progress, and ensuring adherence to established timelines and budgets.
- Identify and address potential risks, issues, and dependencies that may impact program success.
- Implement robust change management processes to facilitate the smooth adoption of new processes, systems, or organisational structures.
Stakeholder Management and Communication:
- Build and maintain strong relationships with executive leadership, program sponsors, and key stakeholders.
- Communicate program status, progress, and achievements to stakeholders through regular reporting and presentations.
- Facilitate effective decision-making by providing insights, analysis, and recommendations based on program data and industry best practices.
- Manage stakeholder expectations, address concerns, and resolve conflicts that may arise during program execution.
Continuous Improvement and Benefits Realisation:
- Establish and monitor program success metrics, ensuring alignment with desired business outcomes and value creation.
- Conduct post-implementation reviews to assess program effectiveness, identify areas for improvement, and capture lessons learned.
- Collaborate with relevant teams to sustain program benefits and drive continuous improvement initiatives.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- Experience in leading large-scale, complex transformation programs or strategic initiatives.
- Understanding of project management methodologies, risk management, and change management principles.
- Excellent communication, negotiation, and interpersonal skills to effectively collaborate with diverse stakeholders.
- Analytical and problem-solving abilities to identify and address complex challenges; Proficiency in reporting tools.
- Leadership and team management skills to motivate and guide cross-functional teams.
Preferred Qualifications
- Bachelor's degree in a relevant field (e.g., Business Administration, Management, Engineering); advanced degree or relevant certifications preferred.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for a senior experienced and motivated business-oriented AI/ML practitioner who possess a unique balance of business knowledge and Technology depth in Machine Learning with deliver implementation experience in the cloud.
AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.
This role will focus on advising customers looking to enhance their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners.
Key job responsibilities
- Advise customer's technologists and business leads; help them to explore the art of the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way
- Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail
- Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to closure and into deliver
- Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of machine learning
- Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomes
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 5+ year of experience with direct customer (internal or external) interaction with responsibilities in ML solutions design, architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ year of experience in the industry as a ML practitioner
- Ability to think strategically about business, solutions and technical challenges.
- A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed for pre-sales and delivery activities.
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., SageMaker, AmazonQ, Amazon Nova, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Director, Go-to-Market (GTM) is a leadership role, responsible for providing leadership, ideation and metric driven strategic direction for commercialization and go-to-market plans for the assigned portfolio of products, including development of comprehensive launch strategies, campaigns and processes that execute against business goals to effectively reach our target audiences and customer segments.
This role collaborates with senior leaders and takes responsibility for creating business value for clients through the company's portfolio and the successful execution of the strategy within their product portfolio or assigned geography.
The Senior Director, Go-to-Market (GTM) oversees a sales team and drives a collaborative and innovative team culture focused on strategic and operational excellence.
**Key responsibilities:**
+ Provides leadership and oversight for annual overall strategic Go-to-Market (GTM) plan in the assigned geography and/or portfolio of products.
+ Ensures go-to-market strategies for product launches and marketing programs are consistently implemented across customer segments at national, regional, and local levels.
+ Ensures the implementation and execute the translation of Go-to-Market (GTM) strategies and plans into a detailed marketing plan with clear tactics and accountabilities assigned across the core GTM team within area of responsibility.
+ Drives the translation of consumer needs into product requirements working with product management and development teams.
+ Acts as the evangelist and subject matter expert on go-to-market strategy and process in support of product launches, including planning and executing core product and new ventures product launches and merger or acquisition integration.
+ Manages customer expectations and coordinates release and installation of marketing and promotional activities at product launch.
+ Enhances product definition and positioning using competitive information, market and product analysis.
+ Drives the execution of the marketing activities for a portfolio of complex products/services through their full life cycle.
+ Develops and implements a process of go-to-market strategy and tactical execution for product launches, in collaboration with various functional areas.
+ Leads complex projects from start to finish, including timeline development, identification of cross-functional dependencies, identification of key milestones and anticipation of challenges.
+ Develops and deploys a GTM framework that provides a commercial blueprint for propositions launches.
+ Drives and facilitates market research approach, methodology and integration of findings into product marketing department driving organization's go-to-market approach.
+ Ensures the identification of opportunities to ensure customer satisfaction and retention levels are maintained at optimum levels.
+ Participates in and conduct regular business reviews to ensure compliance and governance in relation to contracted agreements with partners and alliances.
+ Manages presales opportunities and implementation of the identified projects.
+ Develops and manages the implementation of policies and procedures and operating plans aligned to global strategy that will enable the achievement of the overall GTM strategy.
+ Manage a team of managers and/or individual contributors and ensure performance goals are constantly reviewed and achieved.
+ Supports leadership in developing and executing against long-term strategic plans.
**To thrive in this role, you need to have:**
+ Strategic vision and solid execution skills.
+ Significantly vast knowledge of the business and products and services offerings.
+ Significantly vast knowledge of strategy development, market planning, scenario planning, and market modelling.
+ A combination of visionary, strategic, and pragmatic skills, encompassing both strong strategic product marketing abilities and hands-on tactical involvement.
+ Ability to develop process and implement go to market strategies through results-oriented integrated marketing programs and promotions.
+ Responsive, professional persona; establishing relationships through demonstrated ability to build trust.
+ Ability to lead and build collaborative teams through strong coaching and mentoring skills with a strong sense of accountability.
+ Ability to conduct business with a high level of ethical standards and integrity.
+ Demonstrated excellence in strategic and organizational planning, time management, and organizational skills.
+ Significantly vast drive for results through solution-oriented decision-making and customer focus.
+ Ability to manage expectations of customers with resourcefulness and composure.
+ A "can do" solution-oriented and professional demeanor that allows you to respond strategically and thoughtfully while meeting the demands of a fast-paced work environment.
+ Patience in driving change and navigating successfully within many functional areas of the business.
**Academic qualifications and certifications:**
+ Bachelor's degree in business or marketing or a related field.
+ Advanced degree such as an MBA is highly advantageous.
**Required experience:**
+ Significantly vast relevant product marketing experience with increasing responsibility of which a significant amount of this experience should include work in an IT services environment, with a successful track record of creating GTM strategies to maintain sustained competitive advantage.
+ Significantly vast experience in dealing with complexity at a global level, across multiple channels, across multiple lines of business, with regard to multiple competitors and partners, and broadly with the market as a whole.
+ Significantly vast experience in a senior product or solutions marketing leadership role, preferably in a business-to-business company growing revenues.
+ Significantly vast experience crafting product marketing solutions to vertical markets.
+ Significantly vast experience leading and managing a sales function, preferably within a global technology services organization.
+ Significantly vast related corporate, market, and business strategy experience with thorough knowledge of relevant industries.
+ Significantly vast management and business experience across functional areas and a proven track record in crafting compelling positioning and thought leadership content.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

The role of Service Delivery Manager oversees the coordination of multidisciplinary IT functional teams in the governance, assurance and improvement in service delivery. With an eye for perfection, and attention to detail and the ability to influence people the role will oversee IT service improvements in ITIL, in KPI, help to shape Service level agreements and service delivery.

**You will**
- Manage the IT ServiceDesk and IT helpdesk team and evaluate their performance to ensure that all critical services areavailable, including infrastructure services.
- Handle issues and requests from both internal and external users within the scope of the target.
- Provide technical skills and training to the team to follow the ITIL process.
- Following and tracking ticket ratio.
- Attend daily operation calls every day.
- Weekly and monthly meetings with the team for update.
- Manage outsource service. (On-boarding, Off-boarding), Document of outsource service.

**Incident and Problem management**:

- Coordinate and standardize Incident management.
- Lead for Major issues / incidents
- Act as a point of contact for all major incident
- Log incidents, investigate and prioritize incidents.
- Escalate the incident to relevant team to resolve the issue and create command room.
- Manage communication with relevant parties until the issue resolved.
- Problem management activities ensuring root cause and prevention are identified.
- Deliver monthly report to IT management (IT Operation/ Critical report)

**IT Project**:

- Manage RUN projects as expectations related to the stakeholders and business owner
- Manage the project scope and deliverables to meet targeted objectives.
- Conduct monthly meetings with stakeholders from AZD, DFL, Claim, Telesmile, and Motor API.
- Regularly hold meetings to discuss new features and upcoming releases for support.
- Deliver monthly report to the stakeholders and business owner.

**Tool**:

- Manage and Maintain ticketing System (JIRA Core/ ServiceNow system)
- Manage and Maintain Call system for IT Servicedesk (Aspect system)
- Manage and Maintain Line official account. o AZD account (For Agent)
- DFL account (For Banga)
- API motor account (For Broker) Inhouse service account (For internal staff)

**Report**:

- Monthly report to Acher system
- Monthly report to IT Project (AZD, DFL, Claim and Telesmile)
- Monthly report to IT Management (IT Operation/ Critical Application Availability Service)
- Monthly report to IT Management (ITSC) Quarterly report to IT Management (ITSB)

**Miscellaneous & Ad-hoc assignments**:

- Support Regular audit issue in path (Incident/ Problem and Service request)
- Update SOP document to be up to date.
- Support DR-Drill per year (AZAY & AAGI site)
- Monitoring Hootsuite Application of GSSD task and Tier1 support for Emagin.
- Ad-hoc issue or request from IT Management.

**Your skills**
- At least 10 years’ experience IT Operation with support numerous in HW/SW/Application.
- A minimum 5 years’ experience working in ITSM Framework
- Knowledge in incident management and project management (must be)
- ITIL experience (Incident, Problem, Change and Service request (must be)
- Knowledge to use in ticketing system (JIRA Product / ServiceNow) (must be)
- Experience in handling incidents and response
- Strong trouble shooting expertise.
- Good attitude and working under pressure.
- Good communication skills, interpersonal, oral, and written in English.

**Your benefits**:

- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

42060 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

**About Allianz Technology**

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 10,000 employees located in 55 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

**D&I statement**

Join us. Let´s care for tomorrow.

You. IT

**Job Level**:
Professional

**Location**:

- Bangkok, Bangkok, TH, 10310**Area of Expertise**:
IT & Tech Engineering

**Unit**:
Allianz Technology

**Employing Entity**:
Allianz Technology (Thailand) Co., Ltd.