3 Qc Analyst jobs in Thailand
Service Desk Supervisor and Data Analysis
Bangkok, Bangkok
Vontier
Posted 2 days ago
Job Viewed
Job Description
Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
0
Assistant - Quality Assurance
Travel + Leisure Co.
Posted 2 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Complete and review all sales and finance documents with all new and upgrading owners,
· Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures,
· Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits,
· Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager ( where applicable), and conduct appropriate training with staff, or work with the site dedicated traniner.
· Active participant in sales and site management meetings,
· Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable),
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Complete and review all sales and finance documents with all new and upgrading owners,
· Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures,
· Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits,
· Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager ( where applicable), and conduct appropriate training with staff, or work with the site dedicated traniner.
· Active participant in sales and site management meetings,
· Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable),
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
This advertiser has chosen not to accept applicants from your region.
1
Supplier Quality Assurance Specialist
Lamphun, Lamphun
Safran
Posted 2 days ago
Job Viewed
Job Description
Supplier Quality Assurance Specialist
Company : Safran Cabin
Job field : Purchasing
Location : Lamphun , Thailand
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 8 years
Professional status : Professional, Engineer & Manager
Spoken language(s) :
English Fluent
Thai Mother tongue
#
Apply with one click Any questions ?
**Job Description**
3.0 Detailed department related duties
Summary of Duties
3.1 Responsible for ensuring quality compliance of parts /materials to meet product /part specification and standard related.
3.2 Control and monitor parts quality and on time delivery of suppliers
- Responsible for the incoming inspection team to ensure they perform according to WI of inspection works and that all incoming inspection detail is correct.
- Use statistical approach to monitor quality data of the supplier and publish weekly/month report basis or any report request.
- Collect and evaluate supplier quality and on time delivery data to identify process improvement opportunities within the supply chain.
- Maintain supplier quality and on time delivery metrics and provide regular feedback to all suppliers
3.3 Lead effort to resolve supplier quality issues.
3.4 Review and analyze supplier non-conformance reports, perform internal investigation and participate in material review board.
3.5 Work directly with supplier to investigate rot cause and identify/follow up corrective actions.
3.6 Issue NCR and or 8D to suppliers and coordinate with purchase team to follow their corrective action.
- Verify the defect of material issue related
- Initiate and follow-up Supplier Corrective Actions (SCAR) in partnership with Manufacturing Engineering to ensure complete and effective root cause analysis and corrective action implementation.
- Manage suppliers' non-conformances, including their disposition, documentation, and communication.
- Validate the action items by quality control technics, communicating with suppliers.
3.7 Perform supplier audits to evaluate supplier compliance to SAFRAN requirements and audits required for supplier approval/re-approval process. Follow up on corrective actions resulting from audit findings.
3.8 Implement quality-related action plans to enable suppliers to achieve an acceptable performance level.
3.9 Provide assistance to suppliers on new products, process capability improvements, quality systems development.
3.10 Work with Engineering Team and Sourcing team to evaluate potential suppliers.
- Evaluate potential suppliers' quality management systems.
- Ensure that the right quality, customer flow down and regulatory requirements are properly called out on the drawings, purchase orders, and contracts before their transmission to suppliers.
- Conduct capability assessments that verify supplier qualifications, and travel to assigned suppliers.
3.11 Participate as a member of the Material Review Board to review and disposition Supplier related Nonconformance Material Reports as required
3.12 Assist supplier on product qualification and first article inspection activities
3.13 Lead Advanced Product Quality Planning (APQP) activity as assigned from manager.
3.14 Assure that all supplier quality related activities are conducted in compliance with the SAFRAN Standard.
3.15 Supervise and coach SQA Engineer.
**Job Requirements**
4.1 Thai Nationality only.
4.2 Complete bachelor's degree in ME/IE/EE or any field related.
4.3 Experience: 5 years of progressive quality experience in aerospace, automotive or mechanical manufacturing environment with the ability to lead and influence others. AS/ISO standards. Experience in supplier quality audit is preferable.
4.4 Ability to read and understand drawing, technical specifications, technical report, etc.,
4.5 Ability to write technical documents, audit reports, non-conformance dispositions
4.6 Strong knowledge APQP, PPAP, 8D and FAI Process
4.7 Capable of MS. Office and other Application.
4.8 Other Skills: Must be very organized, detailed oriented, systematic and accurate. Strong problem-solving skills. Knowledge of Lean and six sigma tools is desired.
4.9 Fluent communication in English is mandatory. Additional languages are a plus.
**But what else? (advantages, specific features, etc.)**
3.16 Cooperate with teams related on problem solving, quality improvement activities.
3.17 Implement SAFRAN specification and standard on concern process.
3.18 Process improvement as project assign.
3.19 Lead and coach supplier quality engineer.
3.20 Support and represent Supplier Performance Management Manager as assign.
3.21 Reduce Quarantine Inventory of RTV.
3.22 FAI Report review and approval.
3.23 Weekly/Monthly/Quarterly reports.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.
**Locate your future workplace**
Ban Klang, Mueang Lamphun District51000
Lamphun
Thailand
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
+ Maps are available under theOpen Database Licence ( .
+ © OpenStreetMap ( contributors.
+ © Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Company : Safran Cabin
Job field : Purchasing
Location : Lamphun , Thailand
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 8 years
Professional status : Professional, Engineer & Manager
Spoken language(s) :
English Fluent
Thai Mother tongue
#
Apply with one click Any questions ?
**Job Description**
3.0 Detailed department related duties
Summary of Duties
3.1 Responsible for ensuring quality compliance of parts /materials to meet product /part specification and standard related.
3.2 Control and monitor parts quality and on time delivery of suppliers
- Responsible for the incoming inspection team to ensure they perform according to WI of inspection works and that all incoming inspection detail is correct.
- Use statistical approach to monitor quality data of the supplier and publish weekly/month report basis or any report request.
- Collect and evaluate supplier quality and on time delivery data to identify process improvement opportunities within the supply chain.
- Maintain supplier quality and on time delivery metrics and provide regular feedback to all suppliers
3.3 Lead effort to resolve supplier quality issues.
3.4 Review and analyze supplier non-conformance reports, perform internal investigation and participate in material review board.
3.5 Work directly with supplier to investigate rot cause and identify/follow up corrective actions.
3.6 Issue NCR and or 8D to suppliers and coordinate with purchase team to follow their corrective action.
- Verify the defect of material issue related
- Initiate and follow-up Supplier Corrective Actions (SCAR) in partnership with Manufacturing Engineering to ensure complete and effective root cause analysis and corrective action implementation.
- Manage suppliers' non-conformances, including their disposition, documentation, and communication.
- Validate the action items by quality control technics, communicating with suppliers.
3.7 Perform supplier audits to evaluate supplier compliance to SAFRAN requirements and audits required for supplier approval/re-approval process. Follow up on corrective actions resulting from audit findings.
3.8 Implement quality-related action plans to enable suppliers to achieve an acceptable performance level.
3.9 Provide assistance to suppliers on new products, process capability improvements, quality systems development.
3.10 Work with Engineering Team and Sourcing team to evaluate potential suppliers.
- Evaluate potential suppliers' quality management systems.
- Ensure that the right quality, customer flow down and regulatory requirements are properly called out on the drawings, purchase orders, and contracts before their transmission to suppliers.
- Conduct capability assessments that verify supplier qualifications, and travel to assigned suppliers.
3.11 Participate as a member of the Material Review Board to review and disposition Supplier related Nonconformance Material Reports as required
3.12 Assist supplier on product qualification and first article inspection activities
3.13 Lead Advanced Product Quality Planning (APQP) activity as assigned from manager.
3.14 Assure that all supplier quality related activities are conducted in compliance with the SAFRAN Standard.
3.15 Supervise and coach SQA Engineer.
**Job Requirements**
4.1 Thai Nationality only.
4.2 Complete bachelor's degree in ME/IE/EE or any field related.
4.3 Experience: 5 years of progressive quality experience in aerospace, automotive or mechanical manufacturing environment with the ability to lead and influence others. AS/ISO standards. Experience in supplier quality audit is preferable.
4.4 Ability to read and understand drawing, technical specifications, technical report, etc.,
4.5 Ability to write technical documents, audit reports, non-conformance dispositions
4.6 Strong knowledge APQP, PPAP, 8D and FAI Process
4.7 Capable of MS. Office and other Application.
4.8 Other Skills: Must be very organized, detailed oriented, systematic and accurate. Strong problem-solving skills. Knowledge of Lean and six sigma tools is desired.
4.9 Fluent communication in English is mandatory. Additional languages are a plus.
**But what else? (advantages, specific features, etc.)**
3.16 Cooperate with teams related on problem solving, quality improvement activities.
3.17 Implement SAFRAN specification and standard on concern process.
3.18 Process improvement as project assign.
3.19 Lead and coach supplier quality engineer.
3.20 Support and represent Supplier Performance Management Manager as assign.
3.21 Reduce Quarantine Inventory of RTV.
3.22 FAI Report review and approval.
3.23 Weekly/Monthly/Quarterly reports.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.
**Locate your future workplace**
Ban Klang, Mueang Lamphun District51000
Lamphun
Thailand
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
+ Maps are available under theOpen Database Licence ( .
+ © OpenStreetMap ( contributors.
+ © Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.
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