What Jobs are available for Quality Analyst in Thailand?

Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than testers; they're team motivators and strive to inspire all teammates to weave quality into their mindsets and code.

Job responsibilities

• You will actively participate at each stage of the software development cycle from ideation to going live to customers to ensure quality is integrated into solutions.
• Understand how software deployments and releases to downstream environments on cloud infrastructures can impact product quality.
• Test the product from the perspective of the user.
• Create a reliable automated testing suite for fast feedback through continuous integration pipelines with the team.
• Test cross-functional requirements such as performance and security.
• Coach the client's team and encourage them to adopt a quality mindset.
• Regularly carry out exploratory testing to gain insights and uncover potential risks; play back these risks to the relevant stakeholders.
• Advocate for the value of clean code and test code refactoring.

Job Qualifications
Technical Skills

• You have worked as a Quality Analyst as part of a wider development team, pairing with Devs, Business Analysts, Infrastructure Engineers, and Designers to embed quality and testing mindsets within different roles.
• You are familiar with Agile practices, code management, deployment strategies and release management.
• Good understanding of engineering practices such as TDD, BDD, CI/CD and models such as the Test Pyramid and Swiss Cheese models.
• Are aware of concepts of test data management for features and their dependencies.
• Can work on different types of functional and cross-functional testing.
• You have exposure to and experience with using defect tracking and management tools.

Professional Skills

• You enjoy influencing teammates and advocating for quality as a shared team responsibility.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You are passionate about ensuring the correct product is being built, not just that it is being built correctly.
• You thrive in safe, collaborative environments where different opinions, ideas and perspectives are freely shared.

Other things to know
Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.

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More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities

• Monitor and evaluate call recordings to ensure service quality and compliance with company standards.
• Conduct root cause and data analysis.
• Conduct QA evaluations according to client requirements and provide QA progress reports to the team lead.
• Provide feedback and coaching to call center agents to improve performance and customer satisfaction.
• Act as a Subject Matter Expert (SME) for QA evaluations.
• Participate as a project team member in problem prevention and continuous improvement initiatives.

Qualifications

• Bachelor's degree in any field.
• Minimum of 1 year of experience as a Quality Analyst in the BPO industry (Call Center or Customer Service environment).
• Good to excellent command of English, both written and spoken.
• Detail-oriented, proactive, and able to work under pressure.
• Strong interpersonal and communication skills with a team-oriented mindset.

Benefits

• Social Security.
• Health Insurance.
• Annual Leave / Paid Vacation.
• Annual Salary Adjustment.
• Overtime Pay (OT).
• Performance-based Bonus.
• Working Days/Hours: Monday to Friday (9:00–18:00).

About the Opportunity:

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Responsibility:

Review the implementation & efficiency of quality and inspection systems;

Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;

Investigate customer's claims and non-conformance issues;

Analyze data to identify areas for improvement in the quality systems;

Develop, recommend, and monitor corrective and preventative actions;

Evaluate audit findings and implement appropriate corrective action.

Desired Expertise:

Beginner - Basic knowledge and understanding.

Standard - Basic knowledge and understanding, Basic implementation.

Intermediate - Good knowledge of the job, basic implementation and basic planning.

Advance - Good knowledge of the job, Good implementation and basic planning.

Expert - Excellent knowledge of the job, Excellent implementation and good planning.

Education-Graduation

Job Type: Full-time

Qualifications

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experienceas QA in call center
• Must be proficiency in English & Japanese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:
• English
• Japanese

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

Qualifications:

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experienceas QA in call center
• Must be proficiency in English & Japanese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:
• English
• Japanese

Responsibilities:

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

Qualifications

Minimum requirements:

• • Education requirement - Diploma/Degree and above
• Proficiency in English and Thai is required.
• 2 years' experience working in customer service of a BPO company.
• Knowledge of basic KPIs and advance KPIs
• Willingness to keep abreast of new techniques in corporate Quality
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
• Phenomenal communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision making abilities

Responsibilities

Job Description

• • Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
• Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
• Conduct training and refreshers
• Support and mentor new employees
• Help operations on key metrics performance (Sharing insights & suggest action plan)

Qualifications:

Minimum requirements:

• • Education requirement - Diploma/Degree and above
• Proficiency in English and Thai is required.
• 2 years' experience working in customer service of a BPO company.
• Knowledge of basic KPIs and advance KPIs
• Willingness to keep abreast of new techniques in corporate Quality
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
• Phenomenal communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision making abilities

Responsibilities:

Job Description

• • Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
• Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
• Conduct training and refreshers
• Support and mentor new employees
• Help operations on key metrics performance (Sharing insights & suggest action plan)

Qualifications

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experienceas QA in call center
• Must be proficiency in English & Cantonese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:
• English
• Thai

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

About the role

As a Quality Analyst - Finish Vehicle Logistics at CEVA Logistics (Thailand) Ltd., you will play a crucial role in ensuring the quality and compliance of our vehicle logistics operations. Reporting to the National Quality Manager, this full-time position is based in Bangkok and is responsible for overseeing the quality control processes across our finish vehicle logistics services.

What you'll be doing

1. Develop and implement quality control procedures to monitor and improve the quality of our finish vehicle logistics services
2. Conduct regular audits and inspections to identify any issues or non-conformities and recommend corrective actions
3. Collaborate with cross-functional teams to identify and resolve quality-related problems
4. Maintain accurate records and documentation of quality control activities
5. Provide work instruction and guidance to operational staff on quality standards and best practices
6. Analyse quality data and provide insights to management to support continuous improvement initiatives
7. Ensure compliance with relevant industry regulations and internal quality policies

What we're looking for

1. Minimum 3-5 years of experience in a quality assurance or quality control role, preferably within the logistics or automotive industry
2. Strong working knowledge of quality management systems, quality control techniques and root cause analysis
3. Proficient in data analysis and report writing skills
4. Excellent problem-solving and critical thinking abilities
5. Strong communication and interpersonal skills to effectively collaborate with cross-functional teams
6. Tertiary qualification in a relevant field, such as Engineering, Supply Chain Management or Quality Management

What we offer

At CEVA Logistics (Thailand) Ltd., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will have the opportunity to access a range of benefits, including:

1. Comprehensive health and life insurance coverage
2. Generous annual leave and sick leave entitlements
3. Opportunities for professional development and career advancement
4. A supportive and collaborative work environment
5. Discounts on CEVA Logistics services and products

About us

CEVA Logistics (Thailand) Ltd. is a leading provider of supply chain solutions, offering a wide range of logistics services to customers across various industries. With a global footprint and a strong commitment to innovation, we are constantly striving to deliver exceptional service and value to our clients. Join our team and be a part of our continued success story.

Apply now for this exciting opportunity to contribute to the quality and success of our finish vehicle logistics operations.