240 Quality Analyst jobs in Thailand

Qualifications:

Minimum requirements:

• • Education requirement - Diploma/Degree and above
• Proficiency in English and Thai is required.
• 2 years' experience working in customer service of a BPO company.
• Knowledge of basic KPIs and advance KPIs
• Willingness to keep abreast of new techniques in corporate Quality
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
• Phenomenal communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision making abilities

Responsibilities:

Job Description

• • Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
• Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
• Conduct training and refreshers
• Support and mentor new employees
• Help operations on key metrics performance (Sharing insights & suggest action plan)

Qualifications:

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experienceas QA in call center
• Must be proficiency in English & Japanese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:
• English
• Japanese

Responsibilities:

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

Qualifications

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experienceas QA in call center
• Must be proficiency in English & Cantonese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:
• English
• Thai

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

About the role

As a Quality Analyst - Finish Vehicle Logistics at CEVA Logistics (Thailand) Ltd., you will play a crucial role in ensuring the quality and compliance of our vehicle logistics operations. Reporting to the National Quality Manager, this full-time position is based in Bangkok and is responsible for overseeing the quality control processes across our finish vehicle logistics services.

What you'll be doing

1. Develop and implement quality control procedures to monitor and improve the quality of our finish vehicle logistics services
2. Conduct regular audits and inspections to identify any issues or non-conformities and recommend corrective actions
3. Collaborate with cross-functional teams to identify and resolve quality-related problems
4. Maintain accurate records and documentation of quality control activities
5. Provide work instruction and guidance to operational staff on quality standards and best practices
6. Analyse quality data and provide insights to management to support continuous improvement initiatives
7. Ensure compliance with relevant industry regulations and internal quality policies

What we're looking for

1. Minimum 3-5 years of experience in a quality assurance or quality control role, preferably within the logistics or automotive industry
2. Strong working knowledge of quality management systems, quality control techniques and root cause analysis
3. Proficient in data analysis and report writing skills
4. Excellent problem-solving and critical thinking abilities
5. Strong communication and interpersonal skills to effectively collaborate with cross-functional teams
6. Tertiary qualification in a relevant field, such as Engineering, Supply Chain Management or Quality Management

What we offer

At CEVA Logistics (Thailand) Ltd., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will have the opportunity to access a range of benefits, including:

1. Comprehensive health and life insurance coverage
2. Generous annual leave and sick leave entitlements
3. Opportunities for professional development and career advancement
4. A supportive and collaborative work environment
5. Discounts on CEVA Logistics services and products

About us

CEVA Logistics (Thailand) Ltd. is a leading provider of supply chain solutions, offering a wide range of logistics services to customers across various industries. With a global footprint and a strong commitment to innovation, we are constantly striving to deliver exceptional service and value to our clients. Join our team and be a part of our continued success story.

Apply now for this exciting opportunity to contribute to the quality and success of our finish vehicle logistics operations.

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experience as QA in call center
• Must be proficiency in English & Cantonese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:
• English
• Thai

Qualifications

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experienceas QA in call center
• Must be proficiency in English & Japanese in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:
• English
• Japanese

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

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Qualifications

Minimum requirements:

• • Education requirement - Diploma/Degree and above
• Proficiency in English and Thai is required.
• 2 years' experience working in customer service of a BPO company.
• Knowledge of basic KPIs and advance KPIs
• Willingness to keep abreast of new techniques in corporate Quality
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
• Phenomenal communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision making abilities

Responsibilities

Job Description

• • Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
• Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
• Conduct training and refreshers
• Support and mentor new employees
• Help operations on key metrics performance (Sharing insights & suggest action plan)

Key Responsibilities:

• Data Quality Management: Analyze and assess the quality of data across various business systems, ensuring       consistency, accuracy, and completeness.
• Data Validation: Perform routine data audits and integrity checks to identify and resolve discrepancies and errors.
• Quality Metrics: Develop and maintain key performance indicators (KPIs) for data quality, track and report on data    quality trends and issues.
• Collaboration: Work closely with cross-functional teams, including IT, operations, and business units, to design and    implement solutions for improving data quality.
• Root Cause Analysis: Investigate data quality issues, identify root causes, and recommend corrective actions to improve data collection and processing.
• Continuous Improvement: Recommend and implement process improvements to enhance data quality practices, reduce errors, and streamline data collection methods.
• Documentation & Reporting: Create and maintain clear documentation of data quality standards, procedures, and findings. Prepare regular reports on data quality metrics and improvement initiatives.