306 Quality Management jobs in Thailand

Lead QA strategies, ensuring compliance and process stability. Drive defect reduction, risk mitigation, and continuous improvement initiatives. Manage audits, customer complaints, and implement quality standards.

Job Description
In your new role you will:

• Define and implement Quality Assurance strategies for process stability, risk mitigation, and regulatory/customer compliance.
• Conduct VDA process audits and internal layered audits, ensuring timely follow-up, verification, and closure of findings.
• Establish and enhance in-process control gates to strengthen risk mitigation.
• Drive defect reduction programs and Continuous Improvement Projects(CIP).
• Lead and drive 8D, FMEA, and RCA activities, ensuring robust CAP implementation.
• Manage customer complain and customer escalation.
• Involve in Development and change management projects to mitigate risks.
• Perform in-line quality audits, SPC monitoring, and process verifications to sustain control.
• Prepare, maintain, and ensure compliance of process quality documentation (Control Plans, FMEA, PPAP, APQP, and MSA deliverables).
• Instill and promote a Zero Defects mindset and culture across various stakeholders.
• Identify and implement Poka-Yoke solutions and automation in quality checks.
• Support customer audits, corporate automotive program requirements, and facilitate internal audits.
• Track, monitor, and achieve departmental KPIs, reporting progress to management.
• Lead or participate in process improvement initiatives, cross-functional task forces, and CIP reviews.
• Develop, maintain, and continuously improve operational specifications.

Your Profile
You are best equipped for this task if you have:

• Degree in Engineering, Electrical, Electronic disciplines or its equivalent with 3 years relevant experience.
• Preferably 3 years' semiconductor working experience in Quality Control Assurance field or related experience in Semiconductor Manufacturing, wafer industries or Automotive industries.
• Good auditing experience in semiconductor industry preferred.
• Certified Auditor for ISO9001 / IATF16949 / VDA6.3 will be an addedadvantage.
• Understanding of 5 Core Tool (APQP, PPAP, FMEA, SPC, MSA) will be an added advantage.
• Good interpersonal, communication and presentation skill.
• Good command of English.
• Able to travel.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?
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This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

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Portfolio Quality Management

Key Responsibilities:

1. Account Segmentation & Assignment:

• Analyze customer profiles, payment behavior, and risk levels to create actionable account segments.

• Design and implement account assignment rules to allocate accounts to the appropriate team (in-house, outsourced, or hybrid).

• Ensure timely and efficient assignment based on team capacity, portfolio risk, and resource availability.

2. Capacity Planning & Resource Allocation:

• Develop and maintain capacity planning models to optimize resource allocation and operational efficiency.

• Continuously assess team and resource availability, recommending adjustments to meet portfolio demands (e.g., capacity planning, branch network optimization, or outsourcing strategies).

• Identify and address gaps in resources or capacity to ensure smooth execution and achieve targets.

3. Collection Execution Strategy:

• Design and oversee tailored execution strategies for each account segment:

Cash Recovery: Accounts likely to pay with timely follow-up.

Repossession: Accounts requiring asset recovery for high-risk cases.

Special Offers: Accounts suited for settlements, negotiations, or special campaigns.

• Monitor adherence to strategies and ensure effective and timely implementation of recovery actions.

• Evaluate the impact of execution strategies and refine them to maximize recovery rates.

4. Performance Monitoring & Reporting:

• Continuously monitor and evaluate the effectiveness of account assignment and resource allocation strategies.

• Refine segmentation models, assignment rules, and workflows to improve efficiency and results.

• Generate detailed reports and actionable insights for management, highlighting key performance metrics and areas for improvement.

5. Collaboration & Coordination:

• Collaborate with the MIS team and front-end to ensure seamless integration of account assignments into the system.

• Partner with cross-functional teams, including Risk, Marketing, and front-end, to design and execute special campaigns aligned with business goals.

Qualifications

• Bachelor's degree or Master's degree in Finance, Business Administration, or a related field.
• A minimum of 7 years of experience in Data Analyst ,Portfolio Management, Finance, Risk, or strategic planning roles
• Proficiency in data analysis, with the ability to interpret complex financial data
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to collaborate effectively with cross-functional teams

1. ติดต่อและประสานทั้งกับผู้รับการตรวจต่างๆของหน่วยงานและผู้ตรวจตามระบบมาตรฐานต่างๆ

2. บริหารควบคุมและอนุมัติการพัฒนาระบบเอกสารที่สนองตอบและปรับปรุงตามระบบคุณภาพ

3.บริหารควบคุมและอนุมัติการพัฒนาระบบคุณภาพที่สอดคล้องกับนโยบายบริษัท รวมถึงการนำระบบคุณภาพประยุกต์ใช้แต่ละแผนกให้เป็นไปอย่างมีประสิทธิ์ภาพ

1. รับผิดชอบการทำ ตรวจติดตามภายใน (INTERNAL AUDIT) และประสานงานให้ผู้ออกใบรับรองและลูกค้าเข้าทำ EXTERNAL AUDIT จากการตรวจติดตามภายนอกและรายงานให้ผู้บริหารทราบ

2. เตรียมความพร้อมของระบบคุณภาพของหน่วยงานในการรับการตรวจฯในแง่ต่างๆเช่นบุคคลผู้รับการตรวจพื้นที่ตรวจระบบงานระบบเอกสารและข้อมูล

3. รับการตรวจโดยชี้แจงอธิบายข้อเท็จจริงต่างๆต่อผู้ตรวจรวมทั้งรับทราบข้อสังเกตข้อเสนอแนะจากผู้ตรวจและตัดสินใจในการอนุมัติการเปิดเผยข้อมูลจุดเด่นต่างๆของหน่วยงานสู่สาธารณะ

7.ติดตามความคืบหน้าในการดำเนินสนองตอบต่อการแก้ไขป้องกันหรือการดำเนินการตามที่ได้เสนอต่อผู้ตรวจ หรือตามที่ผู้ตรวจได้เสนอผ่านความเห็นชอบแล้ว

1. ทบทวนเอกสารสำคัญบริษัทติดตามผลการประสานงานในรูปแบบต่างๆ จากหน่วยงานภายในและหน่วยงานภายนอกอื่นๆ

2. ทบทวน KPI ของแต่ละแผนกให้สอดคล้องกับกลยุทธิ์ของบริษัทตามที่ตั้งไว้ ทวนสอบว่าผลKPI เป็นตามเป้าหมาย นำเสนอนำเสนอต่อผู้บริหารสูงสุดและ

3. ร่วมเป็นทีมตรวจติดตามภายใน การประเมินความเสี่ยงของแผนก รวบรวมผลการลดความเสี่ยง ตลอดจนประสานนโยบายแก่ผู้มีส่วนได้ส่วนเสีย

4. อื่นๆตามที่ได้รับมอบหมาย

Overview:
The
Quality Management Supervisor
is responsible for planning, overseeing, and developing the quality management system for a cosmetic surgery hospital to meet international standards. This role includes supervising documentation, continuous quality improvement (CQI), and enterprise risk management to cultivate a quality- and patient safety-focused culture.

Responsibilities:

1. Departmental Planning and Management

• Establish departmental policies, including personnel management policies.
• Analyze and plan manpower allocation to align with organizational goals and needs.
• Plan the department's annual budget.
• Prepare monthly and annual reports on departmental activities and performance.
• Analyze and evaluate the department's operational performance to improve efficiency.
• Create standard operating procedures (SOPs), manuals, and workflows for the department.
• Plan and evaluate staff development and training within the department.
• Provide guidance and consultation to subordinate teams to ensure efficient work performance.
• Oversee the quality system and related quality documents used within the department.

2. Quality and Risk Management

• Develop, define, and implement a comprehensive quality management system for the entire hospital to meet AACI (American Accreditation Commission International) and other relevant standards.
• Oversee and maintain a systematic and easily accessible document and quality record control system, including ensuring the accuracy of operational documents.
• Plan and execute continuous quality improvement (CQI) processes by regularly using data and key performance indicators (KPIs) for analysis and improvement.
• Develop a system for monitoring and tracking potential risks (Risk Monitoring Data) across various hospital operations.
• Prepare reports and analyze risk data to propose prevention and mitigation strategies.
• Manage Enterprise Risk Management (ERM) to ensure the organization systematically and comprehensively manages risks.
• Liaise with certification bodies (e.g., AACI) and other agencies related to quality management.
• Implement an Internal Audit system to identify weaknesses and propose corrective actions, as well as prepare regular quality performance reports.
• Organize training sessions and provide knowledge to all levels of hospital staff on quality standards and correct work procedures to ensure everyone understands the importance of quality work.

Qualifications:

• Bachelor's degree in any field.
• Experience with training in quality standards, Document Control, DGM, or other related fields.
• A minimum of 3 years of experience in quality management in a hospital setting and 1 year in team management.
• Proficiency in computer skills, including MS Office, Google Workspace, and other relevant software.
• Good command of both Thai and English, with excellent communication skills in speaking, reading, and writing.
• Knowledge of data quality management.
• Knowledge of hospital quality management systems.
• Knowledge of quality documentation systems.
• Knowledge of quality system audits and evaluations.
• Excellent planning, analytical, and problem-solving skills.
• Strong presentation, training, and consulting skills.
• Exceptional communication and coordination skills.
• Leadership and team management abilities.
• Detail-oriented, flexible, and adaptable to different situations.

Portfolio Analytics

Key Responsibilities

• Analyze customer profiles, payment behavior, and risk levels to create actionable account segments.

• Design and implement account assignment rules to allocate accounts to the appropriate team (in-house, outsourced, or hybrid).

• Ensure timely and efficient assignment based on team capacity, portfolio risk, and resource availability.

• Develop and maintain capacity planning models to optimize resource allocation and operational efficiency.

• Continuously assess team and resource availability, recommending adjustments to meet portfolio demands (e.g., capacity planning, branch network optimization, or outsourcing strategies).

• Identify and address gaps in resources or capacity to ensure smooth execution and achieve targets.

• Monitor adherence to strategies and ensure effective and timely implementation.

• Evaluate the impact of execution strategies.

• Continuously monitor and evaluate the effectiveness of account assignment and resource allocation strategies.

• Refine segmentation models, assignment rules, and workflows to improve efficiency and results.

• Generate detailed reports and actionable insights for management, highlighting key performance metrics and areas for improvement.

• Collaborate with the MIS team and front-end to ensure seamless integration of account assignments into the system.

• Partner with cross-functional teams, including Risk, Marketing, and front-end, to design and execute special campaigns aligned with business goals.

Qualifications

• Bachelor's degree or Master's degree in Finance, Business Administration, or a related field.
• A minimum of 5 years of experience in Data Analyst , Segment analysis, Portfolio Management , corporate strategy, Risk, or strategic planning roles
• Proficiency in data analysis, with the ability to interpret complex financial data
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to collaborate effectively with cross-functional teams

Job Details:

• Advice, monitor, and control of Quality Development tasks and identify the areas of improvements for telesales
• Advice in order to create new standards for quality development for telesales.
• Coordinate with the concerned unit in order to find out the way to improve performance for telesales.
• Analyze, evaluate performance or concerned issues to improve skills/performance to telesales.
• Create countermeasures to improve performance and provide feedback to supervisor.
• Provide guidelines to support Quality of Quality Development tasks.
• Monitor and Control Quality Control tasks
• Advice to improve performance relate to Quality Control tasks

Minimum Educational Requirement:

• Bachelor's degree in Management and Administration, Economics or Marketing or any other related fields

Work Experience:

• Minimum 10 years working experience in sales for products of Bank or insurance or related fields.

Special and Specific Knowledge and Skills

• Able to communicate in English.
• Have experience managing a sales team and experience selling insurance products.
• Good skill in Microsoft Office and general management system.
• Able to analyze or provide advice about discovering weaknesses and strengths.
• Ability to evaluate quality or other related things and identify areas of improvements.
• Diligent and hardworking, able to work well under pressures.
• Experience in insurance business having or having held a broker's license is an advantage.
• Experience to be Team Leader to drive sale team is an advantage.

Job Description

• Collaborate with the Process Excellence team to define and refine process standards, improving both quality and operational efficiency.
• Prepare and present quality reports and performance metrics to key stakeholders, representing the team in important meetings.
• Monitor non-compliant behavior, execute disciplinary actions, and implement penalties to uphold high standards of compliance.
• Lead initiatives to enhance audit methodologies, including streamlining audit processes.
• Drive continuous improvement by identifying operational gaps and working with teams to implement effective solutions.
• Guide, coach and support subordinates and operations at all levels as required.

Requirements

• Bachelor's degree in a related field.
• 3+ years of experience in quality assurance, audit, or operations in a fast-paced environment.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Excellent communication skills, both verbal and written, with the ability to present complex data effectively.
• Proficient in project management tools (e.g., Google Workspace)
• Ability to work collaboratively in multicultural environments and adapt to changing priorities.
• Ability to identify a set of prioritize problems and develop a sound hypothesis for the stated problems
• Fluent in both Thai and English.
• End-to-end ownership for initiatives is expected
• Strong Leadership skill

Responsibilities:

• Take ownership of customers issues in a timely manner and follow problems through to resolution
• Improve customer service experience, create engaged and facilitate customers for retention
• Analyze statistics and compile accurate reports
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Develop service procedures, policies and standards
• Control quality of service (SLA)
• Analyze incident issues, investigate a root cause and provide solutions for improving service to meet customer agreement
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Provide customer perspective (Voice of customers) to internal team with the view to driving customer satisfaction metrics higher
• Prepare reports to communicate outcomes of quality activities
• Responsible for initiating and completing a Corrective Action Request (CAR) for both customer complaints and recurring internal quality concerns
• Able to leading and managing a team

Qualifications:

• Bachelor's Degree in Telecom Engineer, Electronic Engineer, Computer Engineer, Computer Science, IT or Relate Field
• Good command of written and spoken English communication
• Telecommunication business knowledge
• Proven experience 5-10 years in computer network/ Internet experience
• Excellent client-facing and internal communication skills
• Strong leadership, analysis, negotiation, and problem-solving skill
• Flexibility and ability to work and enjoy working under tight deadlines and handle pressure
• Proven ability to lead & enable team and manage relationships with people for all level ranging from senior management to working team members through collaboration and with high professionalism
• Strong Service Mind and constructive co-operation under stressful work environment

Roles and responsibilities:

Unified approach to quality

• Unified Quality Management System

• Develop, implement, and maintain harmonized QMS across sites.

• Ensure consistency in policies, procedures, and documentation.

• External Quality Standard Compliance

• Ensure compliance with international standards and customer requirements (ISO, BRC, IFS, HACCP, FDA, etc.).

• Lead preparation and response for external audits and regulatory inspections.

• Quality Reporting

• Consolidate, analyze, and report quality performance metrics, audit results, and customer complaints.

• Provide insights and recommendations for corrective and preventive actions.

• People and Leadership

• Lead, coach, and develop quality teams to strengthen capability and engagement.

• Promote a culture of quality, ownership, and continuous improvement across the organization.

• Risk & Improvement Management

• Identify risks in processes, implement mitigation measures, and track closure of findings.

• Drive root cause analysis, CAPA, and initiatives to reduce customer complaints and failure costs.

External quality standards compliance

• Establish processes and procedures to ensure external (global and local) quality standards (e.g., ISO, IFS, BRC, etc.) compliance.
• Support plant compliance with global quality standards and regulatory requirements (including effective document control, coordination for external audits, and necessary filings).
• Develop, communicate and train quality audit criteria across plants.
• Conduct internal quality audits (both announced and unannounced) and take a systematic, structured approach to identify corrective and preventive actions across plants.
• Support plants in external audit process by conducting pre-audits inspections and preparation, travelling to plants where possible.
• Oversee and coordinate announced external audit schedule amongst plants.

Quality reporting

• Coordinate within Ambient Quality, plants and other relevant functions to develop quality metrics dashboard to track critical quality KPIs and targets, including internal benchmarking.
• Report comprehensive findings after internal and external audit process, highlighting learnings / potential preventive actions, NC / CAR, and clear timeline for mitigations / corrective actions.
• Consolidate results and findings of individual plant quality reports into comprehensive Ambient operations quality report.
• Collaborate internally to produce quality reports and analyze information on regular basis.
• Communicate findings and learnings to relevant functions and stakeholders.

People and leadership

• Cross-Cultural Communication

• Understand and adapt communication styles across diverse AMEA countries.

• Communicate clearly and respectfully with plants, supplier, and corporate teams in different languages and cultural settings.

• Influencing Without Authority

• Persuade and align cross-functional stakeholders (QA, Operations, Engineering, etc.) without direct control.

• Promote compliance with culture through influence, not enforcement.

• Conflict Resolution

• Navigate disagreements constructively, especially during audits or investigations.

• Address resistance or non-compliance diplomatically while upholding standards.

• Coaching & Mentoring

• Train local QA teams, audit participants, and suppliers on compliance expectations.

• Build capability at site level through guidance and mentoring.

• Leadership Presence

• Represent the Audit and Compliance function confidently in internal and external meetings.

• Lead audit opening/closing meetings, regulatory discussions, and high-level reviews with calm authority.

• Emotional Intelligence

• Stay composed under pressure (e.g., during regulatory inspections or sensitive findings).

• Be empathetic while delivering tough messages or corrective actions.

• Team Collaboration & Remote Leadership

• Coordinate with virtual teams across multiple time zones and sites.

• Build trust with site leaders, regional managers, and global stakeholders through consistent, transparent interaction.

• Strategic Thinking

• See beyond individual audit findings to identify systemic risks or regional trends.

• Align compliance initiatives with business strategy and risk priorities.

• Decision-Making & Accountability

• Make confident, risk-based decisions when handling non-conformities or urgent compliance issues.

• Take ownership of audit integrity and compliance improvement plans.

• Change Management

• Lead or support implementation of new standards, digital tools, or processes across sites.

• Guide teams through transitions with clarity and assurance

Qualifications:

• Bachelor's degree or higher in Food Science, Industrial Engineering or related fields
• 4-6 years' experience in quality systems in food manufacturing.
• Strong in using Microsoft Excel, Power point, statistical programs.
• Analytical, counseling, and problem-solving skill.
• Good English communication skills.