402 Quality Manager jobs in Thailand

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Job Summary

Developing and improving quality procedures and systems, and monitoring quality control activities with the objective of achieving business development requirements within QS and global policies, procedures, and guidelines.

Key Responsibilities

• Planning and Budgeting
• Developing and implementing department budget and plan, allocating department targets to subordinates, monitoring their performance, and achieving budget objectives to meet targeted department performance.
• Policies and Procedures
• Localizing and overseeing the implementation of global quality policies, procedures, and systems, and reviewing QA reports within the entire factory to ensure business procedures align with QS and global standards.
• People Management and Development
• Allocating and balancing work across direct reports, reviewing and providing timely performance feedback, mentoring, developing, and motivating team members, and resolving people/functional issues to achieve department targets and retain key talent.
• Quality System
• Setting up and monitoring implementation of quality policies, including internal audit policy; overseeing effectiveness of the quality system; visiting key accounts; providing feedback to global quality teams; and coordinating audits from key customers and third parties to meet business development requirements and align with global quality policies.
• Quality Engineering
• Visiting key suppliers and driving their quality performance improvement; resolving key customer complaints; reviewing factory quality performance; setting up process quality improvement plans; and monitoring implementation to improve factory and supplier quality performance.
• Quality Control
• Supervising implementation of quality control for incoming, in-process, and final production; initiating internal quality audits; providing professional advice; and coordinating key quality issues with related departments to ensure product quality meets customer and regulatory requirements.
• Testing
• Reviewing current testing capabilities and developing testing capability improvement plans to meet business development requirements.

Qualifications and Skills Required

• Possessing a Bachelor's degree in Engineering or Technology.
• Having 15 years of quality working experience in MNCs, including 5 years in a managerial role.
• Demonstrating excellent verbal and written communication skills in both Thai and English.
• Being an initiator with the ability to work with limited guidance.
• Having strong analytical skills.
• Having strong project management and organizational skills.

Our customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first-class reputation within the industry.

The Manager/Director of Quality drives continuous improvement and innovation across all departments and areas of the hotel through analyzing customer feedback, conducting daily quality audits, reviewing & establishing Standards and SOPs, identifying top priorities & opportunities for improvement, communicating relevant information and facilitating Quality Focus Groups.

Performs Stay Experience Platform Performance analysis, FORBES training, daily audits and prepares other QA reports.

•   Conduct and leads the regular quality assurance meetings with all departments.

•   Identifies areas of improvement through trends and analysis of guest feedback from various guest engagement platforms (internal & external).

•   Identify opportunities to enhance processes and develop/propose improvement methods to elevate guest engagement.

•   Analyze guest feedback to understand gaps, make decisions to improve guest satisfaction and communicate them to the relevant HODs.

•   Identify shortfalls in "Process, Product, People-Performance, and People-Training" buckets" and communicate with relevant HODs and Learning & Development Managers to close the gaps.

•   Reviews SOPs and provides support to HODs to increase efficiency and performance.

•   Ensures compliance with Conrad and FORBES standards to create consistency in the highest quality of guest service.

•   Prepares audit reports and shares feedback with team members and respective HODs to foster positive guest experience at all guest touch points.

•   Observes performance and encourage continuous improvement.

•   Plans, presents and implements training modules about Quality Assurance and supporting components to ensure all team members are up-to-date with the latest satisfaction scores and quality trends.

•   Monitors team members' progress to ensure Waldorf Astoria standards are implemented and followed on a consistent basis.

•   Prepare team FORBES audits, QA inspections and Mystery audits to achieve a "green·" standing.

•   Attends departmental pre-shift meetings and communicates transparently with Hotel Manager on new processes and

•   procedures that may impact guest experience positively.

•   Bring innovative strategies for elevating the guest experience and continuous process improvement.

•   Performs any other tasks assigned, requested or deemed necessary by the General Manager. 

What are we looking for?

A Quality Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•   Strong communication skills, both verbal and written.

•   Knowledge of training techniques.

•   Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint.

•   Methodical and well-organized.

•   Strong organizational, planning and analytic skills.

•   A passion for delivering exceptional levels of Guest service.

•   Excellent grooming standards.

•   Flexible, reliable, accountable and resilient.

•   Ability to work under pressure

•   Minimum three years' experience in Operational Excellence Management role – service industry sector.

•   Demonstrable excellent interpersonal and communication skills, strong leadership and organization skills

•   Demonstrable accuracy and attention to detail

•   Demonstrated ability to be flexible and work in a dynamic environment and fast-paced environment

•   Multi-cultural exposure is a plus Flexible, reliable, accountable and resilient.

Responsibilities :

• Report all identified issues and cooperate closely with the management to ensure immediate action
• Manage and verify product/ process quality related document from product compliance statements, audit reports, specifications to quality agreements and relevant customer statements in the quality manual
• Coordinate and support customer on-site audits, ensure all customer feedback and complaints are addressed
• Identifies opportunities and implements solutions to continuously improve work process efficiency and accuracy
• Responsible for monitoring the team to ensure the quality of the new products planning and 4M change and meet the customer's requirement

Qualifications :

• Bachelor's degree in science or engineering and QC/QA experience at min. 7 years
• Good quality knowledge and implementation experience (SPC, Cpk, Gage R & R, DOE, Control Plans, 8D, Lean, etc.)
• Minimum 10 years experience in manufacturing or assembly of consumer electronics
• Excellence quality oriented and direct experience in highly disciplined production or assembly process
• People oriented, ability to motivate team members and drive for results and quality control
• Service minded and willingness to support teamwork with other departments and external customers
• Strong leadership skill with the ability to get results through mentoring others
• Proactively contribute to creating a good team atmosphere, good interpersonal, personality and can-do attitude
• Good communication in English, plus Chinese is the advantage.

1. Strategy and Development

• Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance
• Contribute to new business initiatives and projects and review and communicate the impact on Supplier Quality activities

2. General and Task Management

• Lead supplier development strategy, designing the metrics for the function and supplier performance
• Carry out supplier validation audits, with supplier support and supplier advanced product quality planning (APQP)

• Work with Engineering (Design and Manufacturing Engineers) team to define process parameters and criteria to ensure supplier process capability is effective to meet product and process requirements

• Support Purchasing with the supplier approval process by assessing manufacturing/technology capabilities and Health, Safety and Environmental risks

• Support new product launches to ensure suppliers are capable of delivering to the required quality standards
• Manage the root cause analysis and corrective actions process of supplier quality issues
• Perform on-site supplier visits for root cause analysis and verification of corrective actions of supplier quality issues
• Review and evaluate supplier quality data to identify process improvement opportunities within the supply chain
• Review supplier manufacturing processes, collaborate with suppliers on process improvement and value enhancement opportunities

• Manage the development and refinement of Design and Process FMEA's (Failure Mode and Effects Analysis) Report on achievement of targets and identify any actions required

• Manage and lead the team, ensuring adequate staffing levels, managing holiday allowances, recruitment, training, development, appraisal,attendance, disciplinary issues and daily supervision to maximise efficient productivity

3. Financial Budget and Control

• Input and hold responsibility for Supplier Quality budgets
• Responsible for achieving budget and forecast
• Prepare the annual Supplier Quality budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards.
• Manage the budget from identification to completion of projects

4. Relationship Management

• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the purchasing strategy
• Communicate with stakeholders the impact of market change and potential effects on engineering design and development. Recommend solutions without compromising quality or service while optimising cost
• Other tasks as assigned

Qualifications :

• Bachelor's Degree & Above Manufacturing, Engineering, or a related field
• Independent user, good and able to communicate in English (Verbal and Written)
• More than 8 Years for automotive or related fields, with at least 3 years in a managerial or supervisory role.
• Quality Standards: IATF 16949, CQI, ISO 9001, Lead Auditor, VDA Standards:
• Problem-Solving Tools: 8D, Why-Why, Ishikawa, RCA.
• Core Quality Tools: PFMEA, FMEA, APQP, PPAP.
• Process Control & Audits: Internal, external, and supplier audits.
• Computer Literacy: Strong proficiency in Microsoft Office & ERP Systems.
• AI assistance: Explore and utilize AI to assist a regular task become more concisely.
• Have a personal car / driving lincense

The Quality Manager is responsible for ensuring the overall quality and reliability of Server Chassis products. This role involves implementing and maintaining effective Quality Management Systems (QMS), leading quality improvement initiatives, and ensuring compliance with international standards. The Quality Manager will collaborate with engineering, manufacturing, and supply chain teams to enhance product quality and operational efficiency.

• Develop, implement, and maintain the QMS to ensure compliance with ISO 9001, IATF 16949, and industry standards relevant to Server Chassis manufacturing.
• Oversee QA and QC teams, ensuring quality standards are met across all stages of production.
• Conduct Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA) to resolve Server Chassis–related quality issues.
• Collaborate with Engineering and R&D teams to align design specifications with quality standards.
• Conduct internal and external audits, including supplier audits and product assessments.
• Define and monitor Key Performance Indicators (KPIs) related to product quality, customer satisfaction, and manufacturing efficiency.
• Implement and maintain robust inspection procedures and ensure product testing meets required standards.
• Manage customer complaints and feedback, ensuring timely resolution and preventive measures.
• Stay updated on industry trends and regulatory requirements to maintain a competitive edge.

• Bachelor's degree in Engineering, Industrial Management, or related field.
• 5+ years' experience in quality management, ideally in electronics, hardware manufacturing,or Server Chassis production.
• Strong knowledge of ISO 9001, IATF 16949, and quality assurance techniques in hardware manufacturing.
• Experience with statistical analysis tools (SPC, FMEA, Six Sigma).
• Proven leadership and problem-solving skills, with ability to work cross-functionally.
• Hands-on experience with product testing, reliability testing, and environmental testing for server components.

• Six Sigma Green/Black Belt certification.
• Experience with APQP, PPAP, and supplier quality management.
• Familiarity with server infrastructure and hardware components, especially Server Chassis.

• Competitive salary and performance-based bonuses
• Annual salary review and career advancement opportunities
• Professional development and training support
• Supportive, international, and collaborative work environment
• Modern facilities with advanced quality management technologies

Responsible :

Commissioning and maintenance of QC Facility:

• Preparation and finalization of QC testing equipment and infrastructure in discussion with central QC team.
• Collaborating with purchase team and ensure accurate and timely ordering of QC testing equipment and accessories.
• Working closely with Civil and Structural construction contractors to get the building and other Civil and Structural constructions done as per required quality standards and on time as per the pre-defined schedules.
• To get all QC equipment installed on time.
• To implement effective calibration and maintenance protocol for all quality control testing equipment so that required standard of accuracy and precision are achieved.

QC Laboratory operations – Product Quality:

• To Plan, Execute and monitor overall Laboratory activities including testing , calibration , quality inspection and clearance of product in order to achieve customer satisfaction and sustain preferred supplier status.

QC Laboratory operations – Raw Materials:

• To ensure accurate quality testing of raw materials including CBFS, Additives and water.

Quality Improvement – Continuous and Continual:

• To implement statistical analysis of raw material and product quality parameters and to achieve continuous improvement in terms of variance reduction and reduce 'out of spec' rejections and rework.
• To perform MSA (Measurement System Analysis) and ensure reliability, accuracy and capability of testing at high standards.

Customer Handling :

• To collaborate with customers and proactively address their quality expectations.
• Developing and implementing strong control measures in processing and packaging operations aiming towards zero customer complaints.
• Performing Root Cause Analysis for customer complaints as well as internal quality rejections, identifying and implementing Corrective and Preventive Actions.
• To play lead role in facilitating Customer Audits and Audits by certification agencies and regulatory agencies, preparing quality improvement actions and sharing with relevant stakeholders.

QMS Implementation:

• To play lead role and implement QMS across all the areas of factory operations.
• To implement strong process control mechanisms and effective Internal Audits.

Qualification :

• Bachelor in Chemical / Mechanical Engineering. Or Bachelor / Master degree in Science preferably in Chemistry.
• Minimum 18 years experience in Quality Management with at least 10 years experience of Heading QC/QA function.
• Six Sigma Green Belt / Black Belt /IATF1969 , ISO9001 ,ISO17034,ISO14001
• Certification in quality management
• MS office (should be good at MS Excel)
• Application of Statistical Tools – 7 QC tools, MSA, etc
• Business and Financial Acumen
• RCA, CAPA, customer handling

Role Summary

We are seeking an experienced Quality Manager from the automotive / EV sector to lead our Thailand quality organization across incoming, in‑process, final, supplier quality, and customer quality. You will own the QMS (IATF 16949/ISO 9001), drive APQP/PPAP for new programs, lead problem solving (8D), and deliver PPM, COPQ, and on‑time PPAP results. The ideal leader is hands‑on on the shop floor, data‑driven in analysis, and confident with customers and auditors.

Key Responsibilities

· Own the Plant QMS: maintain & improve certification to IATF 16949 / ISO 9001 (and interface to ISO 14001/45001), manage audits (internal, customer, 3rd‑party), and close findings on time.

· Lead APQP / PPAP for new product introductions:

o   Plan and deliver DFMEA/PFMEA, Control Plans, MSA, SPC, Process Flow, PPAP dossiers.

o   Coordinate cross‑functionally (Engineering, Manufacturing, Supply Chain) to launch on cost, on quality, on time.

· Customer Quality: act as primary quality interface to OEMs/Tier‑1s; manage concerns, 0‑km/field issues; drive 8D/5Why/Ishikawa and present status to customers.

· Supplier Quality Management (SQM): qualify suppliers, run process audits (e.g., VDA 6.3 principles), approve PPAPs, create SCARs, and verify sustainable corrective actions.

· In‑Process Quality & Metrology: define inspection standards, sampling plans, and test methods; manage calibration and capability of gauges/fixtures;

· EV‑specific Quality (nice to have): experience with battery modules/packs, HV harnesses, e‑axles/motors, BMS, chargers; familiarity with safety & reliability testing and ESD controls.

· KPIs & Governance: build a weekly quality dashboard; lead MRB/CAPA; deliver targets for PPM, FPY, COPQ, audit closure lead time, customer complaints.

· People Leadership: lead and coach a team of inspectors/engineers; build skills in core tools; recruit to plan; instill a safety & quality culture.

Success Metrics (KPIs)

· Set up systems and processes in-line with ISO9100 practices.

· COPQ: half yearly reduction vs. baseline

· On‑time PPAP/APQP gates: ≥ 95%

· Audit closure lead time: ≤ 30 days

· Supplier performance: Record and monitor supplier performance in terms of Quality and delivery and set KPIs for supplier performance improvements.

Qualifications

· Bachelor's degree in Mechanical/Automotive/Industrial/Manufacturing Engineering (or related).

· –12+ years in automotive or EV manufacturing quality; 3+ years in a managerial role.

· Proven track record with IATF 16949 / ISO 9001 implementation & surveillance audits.

· Deep proficiency in APQP, PPAP, FMEA (DFMEA/PFMEA), Control Plans, MSA, SPC, 8D, 5Why, Pareto, DOE basics.

· Strong supplier development experience and process auditing; familiarity with VDA 6.3 preferred.

· Comfortable engaging OEM/Tier‑1 customers and presenting structured problem‑solving updates.

· Languages: Thai (professional) and English (professional) required.

· Tools: Excel/Google Sheets, Minitab (or equivalent), QMS/PLM systems.

Nice to Have:

· EV component exposure (cells/modules, packs, e‑powertrain, HV/LV harnesses, chargers).

· Knowledge of UN 38.3 / IEC or equivalent EV safety/reliability test frameworks.

· Experience with Lean/Kaizen, Poka‑Yoke, layered process audits (LPA).

· ISO 14001/45001 integration experience.

Lead the Quality Policy, Quality Systems, and Quality Planning to satisfy a customer with the best

quality. Guide quality control for the production line and quality systems as a management representative, maintaining quality management system and reporting to top management on the performance of the MS. Management representative for Quality System. Control flawless supplier APQP & quality system for development supplier(SDE). Control supplier quality for mass production (SQE). Control supplier issues internally. Guide quality control for incoming inspection, supplier development plan& implement included other RU, Supplier quality.

• Report directly to Plant Manager and supervise a medium size team of quality staffs with all various job levels.
• Coordinate the establishment and implementation of the Process System of the plant.
• Continually improve process and product quality. Ensure the quality requirements of both internal and external customers are met.
• Support for the quality and environmental management system in accordance with IATF 16949 and ISO 14001.
• Responsible for leading the continuous improvement of quality processes in the plant.

• Provide support for serious quality problems and or critical quality situations personally by establishing or maintaining necessary customer contacts and leading problem solving process.

• Plan, implement and review appropriate quality and environmental audits.

• Monitor existing vendors supply base performance. Interface with customers and suppliers when required. Support engineering efforts to develop, maintain and improve products to meet Customer's expectations.
• Analyze scrap and defect data for trends and refinement needs. Establish quality cost controlling and controlled intervention.
• Having the authority to stop the production process if a safety or quality concern is noticed.
• Manage the employees including appropriate employee development plan together with Human Resources department; responsible for job-related coordination of quality employees in the production team.
• Communicating to keep update the safety finding often about safety, injury prevention the objective and target achievement.
• Quality planning for new project (warranty metrics, Q-cost)
• Customer Satisfaction (Customer Quality metrics, Fast Response, Customer Rating etc.)
• Control Supplier development(SDE) & supplier quality(SQE)
• Implement Incoming inspection process
• Audit supplier system: WAR, 8D, System audit
• Flawless launching for new supplier developmentSupplier quality KPI & maintain stable supplier's quality
• Developing and Implementing the overall quality policy and plan
• Regular Quality Meeting for management review & Improving quality
• Annual budgeting for quality organization
• Carry out internal PPAP approval and submission for customer approval
• Internal quality, Customer quality, Warranty, Assembly Audit, Dock Audit, Quality Engineer, TS Coordinator(system)
• Implement continuous improvement program
  • Internal and External audit (ISO/TS 16949, Customer audit) and improve
• People development planning
• Performance appraisal, promotion, reward and disciplinary action
• Safety improvement planning and execution for QA Team in compliance with BorgWarner policy  and legal requirements Setting departmental safety objectives to attain goals and executing actions plans in compliance with BorgWarner policy and legal requirements
• Communicating and enforcing safe work procedures, and identification and closure of safety issues, and their corrective actions.
• Environment improvement planning and execution for QA Team in compliance with BorgWarner and customer requirements
• Responsible for complying with the general safety rules and procedures
• Responsible for his/her safety and attending safety trainings
• For emergency preparedness & response, to confirm role as a member and implement.
• For fire prevention control, to implement role as a member of the self fire team of company.
• For environmental control, to use tools, equipments and etc based on environmental guide line.
• For waste material control, to observe waste material process for isolating, scraping, storage and delivery.
• For environmental object target, responsible for his/her safety target as his/her KPI.
• Annual budgeting for SDE to share SDE working scope with other RU.
• Carry out approval for supplier PPAP & implement it for internal customer
• Launching supplier quality and implement WAR and system
• Support to Supplier APQP
• Manages Quality Organization : Supplier development, Supplier Quality, Incoming inspection,
• Participate safety work team and make an effort to improve safety issues in plant and responsible for complying with safety rules and procedures

Any other: Task or understanding given or instructed from time to time by supervisor and the company.

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Overall Purpose of the Role:

Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Responsible for identifying and raising quality issues and for speedily resolving them to ensure zero impact to the customer. Support new product introductions to ensure the robustness of product builds. Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and scrap and provide for continuous improvements in meeting all customer requirements.

Key Responsibilities:

• Manage all quality-related issues within the manufacturing team (e. g. internal, supplier, customer, and customer warranty)
• Manage and coordinate customer claim, customer problem solving on time, cost recovery, customer warranty and customer quality audits
• Identify root cause and instigate permanent corrective actions for product quality issues
• Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards
• Carry out product and process auditing
• Ensure control plans and associated documentation are implemented effectively and maintained
• Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures
• Stop production in the event of manufacture of unacceptable goods/processes
• Ensure compliance and assist with adherence to the Quality Management system (IATF 16949 / ISO9001)
• Write product inspection/testing procedures and/or work instructions
• Report on Key Performance Indicators (KPIs) to adhere to process and prevent occurrence of any non-conformity relating to product, process, or system
• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
• Participate in the development and refinement of Process FMEA's (Failure Mode and Effects Analysis)
• Assist with training of quality awareness
• Quality control of work by appropriate reviews
• Attend various meetings and action/communicate instructions
• Produce written reports and make presentations
• Independently determine approach and assigned tasks

Skills & Attributes:

• Knowledge of quality systems
• Prior experience as a quality manager in a production processing environment
• Familiar with company and industry quality standards and processes
• Strong Knowledge of IATF 16949 and VDA requirements
• Strong knowledge of Cote Tools (APQP, FMEA, PPAP, SPC and MSA)
• Understanding of ISO14001 and Health and Safety Practices
• Knowledge of measurement system
• Ability to work in a diverse and dynamic environment
• Planning and prioritizing activities
• Good communication and interpersonal skills
• Negotiation skills
• Ability to present data effectively
• Problem-solving skills / Six Sigma
• Team working skills
• Analytical skills
• Ability to work on own initiative

Qualifications and Experience:

• Bachelor's degree or higher in Engineering field.
• At least 10 years up working experience as Quality in automotive industry.
• Experience in European automotive manufacturing industry is advantage.
• Solid background in IATF 16949, VDA and ISO 14001.
• IATF 16949 Lead Auditor / VDA 6.3 Process Audit Certification is advantage
• Good command in English.