14 Reception Manager jobs in Thailand

Front Desk Agent

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.

**What will I be doing?**

As the Front Desk Agent, you will be responsible for performing the following tasks to the highest standards:

- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the informa

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Bangkok Sukhumvit 11, 35 Sukhumvit Soi 11, Sukhumvit Road, Bangkok, Thailand, Thailand, 10110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Purpose and Impact**
As the Customer Service Manager, you will oversee and guide a team of customer service and logistics professionals to ensure seamless order fulfillment, transportation coordination, and customer satisfaction. You will play a critical role in managing complex customer orders, resolving delivery issues, and optimizing shipping processes to support business growth and operational efficiency.
**Key Accountabilities**
+ Manage and provide coaching and training to team of Customer Service and Transportation&Logistics.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
+ Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
+ Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
+ Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
**·** **Bachelor's degree in a related field or equivalent experience**
**·** **Minimum of 10 years of related work experience,5 year for supervisory experience**
**·** **Experience leading, advising and making decisions on major customer service activities**
**·** **Provide direction, delegating and removing obstacles to get work done.**
**·** **Build strong customer relationships and delivers customer-centric solutions.**
**·** **Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences**
· Other minimum qualifications may apply

**Responsibilities for this position may include but are not limited to**:

- Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and Fleet card accounts.
- Responsible for receiving and processing orders for Fuel and Lubricant customers.
- Handling fleet card inquiries and managing card operation support ex., card creation/ card maintenance for customers.
- Execute manual transactions/ manual payment posting, including handling the related back offices support for Fleet customers/ Retailers etc.
- Assist in the related projects assigned.

**Job Qualifications**:

- At least Bachelor’s Degree in any fields, preferably in Business Administration
- Minimum 2 years of direct experiences in customer services related to orders receive and management, card orders management, handling complaints and customers’ Q&A in all areas (e.g. products, services, company information), providing sales administrative support. Background in the oil/gas/energy, FMCG, Consumer Products, Retail, Fleet, Logistics and Transportation, Card, or Financial business is a plus.
- Good interpersonal skills
- Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English.
- Result oriented with service mind focus
- Business acumen
- Can work flexible on working hours and has ability to work in shifts, weekday and weekend/holiday

Chevron participates in E-Verify in certain locations as required by law.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.

**Requirements**:

- At least Senior Vocational/ Diploma
- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read in both Thai and English (Entry Level).
- Excellent in Communication and willing to work in Customer Service’s field.
- Shift rotation 24/7 (Work 5 days per week & 2 days off).

Pay: ฿20,000.00 - ฿22,000.00 per month

Application Question(s):

- Your Nationality
- Your current location
- This position is a Under Concentrix Thailand, have you applied for it before?
- Are you willing to work on site in Bhiraj Bitec-Bang Na, Bangkok Thailand?
- Current salary?
- Expected salary
- Notice period

**Education**:

- Vocational Certificate (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- Thai (required)

Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged
through social media platform. CSA responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities of this social media in order to
provide customers’ satisfaction on high quality advertisement and promotions.

**Responsibilities**:

- Responsible to resolve customer queries in a timely and accurate way through inbound
- Identify customer needs and assist them in using specific features and functionalities in
the client platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about client products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
- Identify inefficiencies in workflows and suggest solutions
- Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global
team
**Requirements**:

- Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations
role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language
- Basic knowledge on Computer operations
Preferred Qualifications:

- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
- Flexible in shifting schedule

**Salary**: ฿7,500.00 - ฿80,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
**‎**
You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
+ To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
+ To communicate with customers regarding the order status or when issues arise.
+ To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
+ To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
+ To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
+ To ensure compliance with all customer contractual obligations on the part of the company.
**What we would like you to bring**
**What's in it for you**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 346 locations worldwide
+ Fortune 500
+ Globally unified systems
1. To take orders and make freight and document pick-up arrangements.
2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
3. To review, check and verify air export documents as provided by shippers.
4. To strictly follow export-handling procedures as established by the management.
5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
8. To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL
9. To take up additional assignments as required to meet with the Company needs.
+ University graduate, preferably with minimum 1 year's relevant experience.
+ Be able to work under pressure and in time frame.
+ Good communication in English.
+ Chinese speaking is preferrable.
+ Well-versed in MS Office.
Expeditors offers excellent benefits
+ Paid Vacation, Holiday
+ Group Medical & Life & Accident Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
All your information will be kept confidential according to EEO guidelines.

Join an exciting new start-up company focused in using the most reliable AI Engine to revolutionize logistics operations.

We are looking for a team player who will be able to present professionally to our clients, collaborate with colleagues and is quick to think and act to resolve issues. This is an opportunity to join a fast growing but lean organization going after a significant niche market in the logistics and goods delivery industry.
- Manage shipping pickups and deliveries, coordinating loading and unloading
- Work with loaders and drivers to prevent damage and resolve incidents as needed
- Manage daily collection and delivery of documents to and from our customers
- Ensure on time and successful first-time delivery
- Troubleshoot and resolve problems in real time

This position might advance to a supervision role to:

- Manage a team of couriers
- Monitor the delivery process
- Optimize the load/unload process
- Facilitate documentation delivery

**Requirements**:

- Organizational, planning and problem-solving skills
- Reliability, punctuality, precision and attention to detail
- Excellent driving skills and knowledge of local road networks
- Excellent communications and interpersonal skills in Thai, plus English is preferred
- Good service mind with the ability to handle customer's inquiry and issues
- Professional, proactive, positive and "can-do" attitude
- Software experience including Microsoft Office

**Benefits**
- Shared Apartment and Board Available
- Employee Stock Option
- Health Insurance
- Provident Fund
- Annual Leave

ประเภทของงาน: งานประจำ

ชำระเงิน: ฿25,000.00 - ฿35,000.00 ต่อเดือน

ความสามารถในการเดินทางไปทำงาน/ย้ายที่อยู่:

- Thailand: เดินทางไปทำงานได้หรือพร้อมที่จะย้ายที่อยู่ภายใต้ข้อเสนอที่พักที่ผู้ว่าจ้างจัดให้ (จำเป็น)