11 Relations jobs in Thailand

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BU2A_
**EOE/AA/Disabled/Veterans**

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

Experience in Investor Relations,Financial Analyst
Good in Presentation skill
Excellent English proficiency and IR communication

**Job Description**:

- Work with the IR team to generate both qualitative and quantitative materials for investors including management discussion and analysis (MD&A), presentations, IR newsletters and the annual report.
- Communicated industry and company background information and on-going performance to both local and foreign brokerage and asset management firms.
- Cooperated closely with supervisors of all major business units to gather comprehensive business insights; analyzed investors’ and shareholders’ perspectives on the company strategy with the supervisors.
- Work with the IR team to performed quarterly industry reports that included in-depth analyses of business performance, strategies, the financial strength.

Recruiter

Sumalee Lortragool (สุมาลี หล่อตระกูล)

Guest Relations Manager holds a key position by providing the first impression given to guests. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness.

**CRITERIA**:

- Bachelor Degree in any field
- Minimum 3 - 5 years of experience in similar position preferably in hospitality business
- Strong in inter-personality and leadership skill
- Proficiency in English and computer literate
- Good health, mature and pleasant personality and neat appearance
- Able to cope with pressure
- Good command in English & Arabic

ต้อนรับลูกค้า, Check in - Check out
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ประกันสังคม,ค่าอาหาร,ชุดพนักงาน,Service charge, Day off 7 days/month

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Require knowledge of sequence of service standard

Be able to communicate in English

Handling guest requests and complaints professionally

small exclusive boutique resorts by SALA provide an intimate, premier resort choice throughout some of Thailand most idyllic and historical settings. Dramatic locations, luxurious rooms, villas and suites, elegant dining along with exceptional SALA service combine to offer guests a personal resort experience. The perfect choice for guests who prefer their retreats a little more private.

sala lanna Chiang Mai is located along the popular east bank of the famous Ping River in the heart of Chiang Mai, Thailand, an area that was once the center of the Kingdom of Lanna.

**Customer Relations Manager**:

- Company:
- AMATA Summit Ready Built Co.,Ltd.- Location:
- AMATA City Chonburi Office**Key Responsibilities**:

- Responsible for customer relationships after the sale process is complete.
- Develop customer relations strategy, improve tenant’s database to ensure customers are satisfied with company product and service.
- Build and maintain long-term relationships with tenants to ensure customer satisfaction and engagement.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Monitor lease to ensure all leased are renewed prior to lease expiration.
- Negotiate renewal rental rate and close deal.
- Act as point of contact for complaints and escalate issues as appropriate
- Follow up any issues and keep tenants report of any progress to make sure all tenant problems have been resolved.
- Assist tenants for building handover and takeover.
- Work with marketing and engineering team to translate customer needs into technical design for product and service improvement

**Qualifications**:

- Bachelor's degree or Higher in MBA, Marketing, Business Administration or other related fields. (GPA > 3.00)
- Excellent communication in English (TOEIC 700)
- Good communication in Japanese (N1 or N2)
- At least 3 years working experiences in customer services or related fields.
- Pleasant personality and interpersonal skills, service minded and outgoing.
- Excellent presentation skill.
- Possess Leadership skill and Teamwork Oriented.
- Problem Solving and Critical Thinking Skills, Negotiate Skills.
- Flexible, able to work outside office hours if required.

**Key Responsibilities** **Brand & Marketing Strategy**
+ Develop and implement an annual **Marketing Communications Plan** aligned with hotel business goals, IHG brand standards, and local positioning.
+ Lead content creation, design, and distribution of all branded materials including **brochures, e-newsletters, press kits** , and digital media.
+ Manage hotel presence on **IHG.com** , OTAs, Google Business, and third-party platforms to ensure content accuracy and appeal.
+ Work with key departments to support marketing of **rooms, dining, wellness, meetings, weddings, and signature events** .
**Digital Marketing & Social Media**
+ Oversee the hotel's **digital footprint** , including website SEO, Google Ads, Meta Ads, and social platforms (Facebook, IG, TikTok, YouTube).
+ Curate engaging social media content to **inspire travel, promote offers** , and build loyal follower communities.
+ Collaborate with IHG's digital and CRM teams for campaign rollouts, guest email programs, and traffic reports.
+ Monitor and respond to online reviews on platforms such as **TripAdvisor, Google, and social media** , aligning with brand voice and tone.
**Public Relations & Media**
+ Develop strong relationships with **media, influencers, bloggers, and tourism organizations** to generate coverage and positive exposure.
+ Write and distribute **press releases, hotel news, and executive interviews** to local and international media.
+ Host **media stays, press events, FAM trips** , and coordinate on-brand image and messaging at all times.
+ Handle hotel crisis communications with discretion and professionalism in alignment with IHG protocols.
**Events & Promotions**
+ Support the launch and marketing of **new dining concepts, spa offerings, seasonal packages** , and corporate campaigns.
+ Work closely with the F&B, Spa, and Events teams to develop **creative promotions and collaborations** .
+ Ensure all promotions reflect the luxury image of InterContinental and elevate guest expectations.
**Collaboration & Reporting**
+ Work closely with IHG Corporate Communications, Regional Marketing, and Digital Support teams.
+ Lead weekly marketing meetings and align strategies with the Sales and Revenue teams.
+ Monitor marketing KPIs and provide monthly reporting on ROI, media exposure, and digital metrics.
+ Manage the marketing budget, ensuring all expenditures are aligned with return-focused strategies.
**Qualifications & Experience**
+ Bachelor's degree in **Marketing, Communications, Public Relations, or related field** .
+ Minimum 5 years of experience in hotel marketing or public relations, preferably in a **luxury or lifestyle brand** .
+ Strong knowledge of **digital marketing, social media, content creation** , and PR strategy.
+ Excellent command of **written and spoken English and Thai** ; proficiency in Chinese is a plus.
+ Outstanding copywriting, visual storytelling, and branding skills.
+ Experience working with **Adobe Creative Suite, CMS, CRM tools, Meta Business Suite** , and analytic dashboards.
+ Creative, culturally aware, detail-oriented, and brand-driven.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Company Description

Operating over 70 spas worldwide, MSpa is an international driving force in Spa & Wellness. MSpa’s journey began in Thailand in 1999 with Mandara Spa, and has since evolved and expanded to include the renowned Anantara Spa and AvaniSpa brand, as well as bespoke concepts. Our award winning spas continue to grow and adapt to suit the Spa & Wellness needs of all our guests.

Innovation and technology is naturally integrated with ancient healing traditions to provide our guests with a profound sense of wellbeing. Harnessing the natural beauty of our iconic locations allows for the ultimate Spa & Wellness experience in the most exotic and remote locations around the world.

The Spa & Wellness industry is constantly evolving and Wellness tourism is the fastest growing sector of tourism thus the Spa & Wellness consumer has become more sophisticated and will continue to demand more advanced offerings. MSpa core concept is reflective of such change and focuses on modern and aesthetic as well as holistic and alternative options.

Changing Spa to a probability as opposed to a chance experience for majority of our guests, we offer customizable options including demographic and location driven Wellness. This includes Wellness programs through in-house concepts which pays homage to the company heritage, as well as collaborations with well-known Wellness providers and Medi Spa companies.

**Job Description**:
To drive PR activities and increase exposure for Minor’s spa and wellness brands, manage media and influencer relations, and engage target audiences for the portfolio of brands.

**Key Responsibilities**
- Develop and execute annual PR strategies and budgets for Minor’s spa and wellness brands to support commercial activities and drive business growth.
- Ensure ongoing schedule of media releases and storytelling opportunities and pitch to media.
- Develop press kits, other PR materials and promotional campaigns (awareness, teaser campaigns) to build brand awareness.
- Build and nurture relations with domestic and international media, including maintaining media lists, and proactively seek PR opportunities for the brands.
- Liaise with property teams to organise and host media trips, individual journalists, influencers, and celebrities.
- Seek out opportunities for sponsorship, partnerships, and cross-promotions for the benefit of the brands.
- Monitor and communicate on wellness industry trends to support new product and service development.
- Maintain relationships with partner’s PR teams and ensure all opportunities for exposure on partner’s social channels and communication platforms are utilised.

**Qualifications**:

- Ability to work effectively in a fast-paced environment and handle multiple projects with changing priorities
- Exceptional communication skills and command of the English language (verbal and written).
- Advanced computer literacy and detailed knowledge of Microsoft Office
- Excellent writing and editing skills.
- Bachelor’s degree in Public Relations or related field

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

Experience in Investor Relations,Financial Analyst
Good in Presentation skill
Excellent English proficiency and IR communication

**Job Description**:

- Work with the IR team to generate both qualitative and quantitative materials for investors including management discussion and analysis (MD&A), presentations, IR newsletters and the annual report.
- Communicated industry and company background information and on-going performance to both local and foreign brokerage and asset management firms.
- Cooperated closely with supervisors of all major business units to gather comprehensive business insights; analyzed investors’ and shareholders’ perspectives on the company strategy with the supervisors.
- Work with the IR team to performed quarterly industry reports that included in-depth analyses of business performance, strategies, the financial strength.

Recruiter

Sumalee Lortragool (สุมาลี หล่อตระกูล)

Req ID: 120853
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**Summary**
We are seeking a seasoned **Employee Relations Manager** to lead the development and implementation of strategic employee relations initiatives that align with our business objectives. In this role, you will serve as a trusted advisor to stakeholders. You will be responsible for conducting fair and impartial investigations, resolving disputes, and fostering a positive workplace culture.
This position requires close collaboration with the HR team to ensure consistent communication and employee engagement, as well as staying abreast of labor law changes to maintain compliance. You will also represent the company in negotiations with trade unions and government agencies, and deliver impactful training programs to enhance understanding of labor laws and best practices across the organization.
#LI-TP1 #LI-Onsite
**Detailed Description**
Performs tasks such as,but not limited to, the following:
+ Developing and implementing employee relations strategies and policies to support the company's overall business objectives
+ Advising and guiding managers on employee-related issues, such as disciplinary actions, grievances, and performance management
+ Conducting investigations and resolving employee disputes and complaints in a fair and impartial manner
+ Collaborating with the HR team to ensure consistent and effective employee communication and engagement
+ Monitoring and interpreting changes in labor laws and regulations, and ensuring the company's compliance
+ Representing the company in negotiations with trade unions and government agencies, as required
+ Developing and delivering training programs to enhance managers' and employees' understanding of labor laws and employee relations best practices
**Knowledge/Skills/Competencies**
+ Thorough knowledge of Thai labour laws and regulations, and a deep understanding of employee rights and obligations
+ Excellent communication and interpersonal skills, with the ability to effectively negotiate and resolve conflicts
+ Strong analytical and problem-solving skills, with the ability to think strategically and make well-informed decisions
+ Proven track record of fostering positive employee-employer relationships and promoting a harmonious work environment
+ Ability to work collaboratively with cross-functional teams and to lead and mentor junior staff members
+ Excellent in English Communication
+ Knowledge in general requirement of manufacturing environment, for example, Safety, Security, etc.
**Typical Experience**
+ Over 10 years of working experience in employee relations or labour law.
+ Preferable experiences in the manufacturing or industrial sector with large sizing or more than 1,000 employees.
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.