9 Research Manager jobs in Bangkok
Service Desk Supervisor and Data Analysis

Posted 17 days ago
Job Viewed
Job Description
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
Project Management (PMO)
Posted today
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Job Description
49168
Business
Manufacturing(Automobile)
Job Detail
- Project Management (Lead or assist in carrying out related Projects)
- Coordinate with among IT, TIL Business, TPG (Tri Petch Group) and outsider (such as Vendor, 3rd party consultant) including arrange meetings and take minutes
- Create workflows and/or other documents/presentations to understand current operation, pain points, idea solutions including deciding on solution and solution implementation.
- Escalate necessary issues to Management.
- Gather information both internally and externally related to TIL Business and competitors including new ideas and operation
- Other assignments requested by Assistant to Group Manager
Salary
25,000 - 45,000 (THB)
Location
Bangkok
Required work
experience
- Male or Female, age 25-35 years old
- At least Bachelor’s Degree in Operation Management, Business Administration, Economics, Data Analysis or related fields.
- Officer: 2-5years with working experience in Project management or related fields is preferable.
- Direct experience in automobile hire-purchase and leasing will be an advantage.
- Able to use Google Suit especially special functions such as pivot, v-look up, formula creation in Google Sheets and able to create presentations.
Project Management Officer
Posted today
Job Viewed
Job Description
Bangkok
Full Time and Permanent
Automotive and Information Technology
80,000 - 100,000
02 035 5889
**Project Management Officer**
- Working Hours: 8:30-17:30 / Flexible Working Hours
- Create and streamline project management processes, methodologies, and tools.
- Generate management reports on project progress/performance, resource/project utilization, and financial information (budget/actual).
- Efficiently plan and schedule resources.
- Provide necessary trainings and coaching to skill up project managers and project team members.
- Facilitate team collaboration and communication.
- Provide project admin support including vendor contract management, vendor payment management, and internal/customer meeting arrangement.
- Support project needs, such as playing the PM or project coordinator role for customer-facing projects.
**Requirements**:
- Gender: Male or Female
- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Electrical Engineering, or Telecom Engineering
- Minimum 5 years of experience
- At least 1-2 years of experience in IT project implementation
- At least 3 years of experience in IT project lead or Project Management
- Mandatory skills: Basic IT knowledge, Project Management expertise, Process Design skills, Proficiency in MS Office
- (Word/Excel/Powerpoint)
- Good English communication skills
**Certifications**:
- CCNA, MCSA, PMP, etc.
**Only Thai residents need to apply.
Project Management Officer (PMO)
Posted today
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Job Description
Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.
**Responsibilities**:
- Follow up the project status and support Project planning, financial review, Project tracking.
- Prepare an assignment, Summary Project Status Report, Presentation and Dashboard.
- Co-work with team project and PM
- Have a basic IT knowledge and Implement project.
**Our Values**
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge
Assistant Manager, Cs Project Management
Posted today
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Job Description
Defining resource requirements and managing resource availability & allocation - both internal and third-party.
Planning for budget-based requirements and tracking costs to deliver projects on budget.
Preparing a detailed project plan to schedule key project milestones, work streams & activities.
Managing project delivery according to plan.
Tracking projects and providing regular reports on project status to the project team and key stakeholders.
Managing and adjusting for any changes in project scope, schedule and/or budget.
Identifying the potential risks related to customers and stakeholders.
Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
Monitor progress and make adjustments as needed.
Utilize customer service best practices, techniques, and standards throughout the entire project execution.
Online Biz Support Manage external team to handle online customer complaints, Consult & handle difficult complaint cases from online channels, Leveraged team quality to ensure all online complaint cases are immediately managed well before they got more engagement.
Manage external team to handle 3PD & eStore Rating & Review, Consult & handle bad reviewed cases posted on 3PD channels & eStore, ensure bad Rating & Review cases are handled well, recover customer satisfaction & initiate Net Promoter Score (NPS) improvement of Online Channel.
Manage Customer Retention Program(CRP) Outbound(OB) Operation Team, Coaching, driving, motivate & encourage OB Operation team to achieve the goal setting and suggest solutions when they have issues, ensure that the OB sales volume is on the right track, Co-ordinate with eStore Team(MX & CE) to resolve issue & daily issue, Coordinate with related PIC for OB operation improvement, Summary daily, weekly and monthly report for Management Review.
Required
Qualifications Bachelor's degree or higher in Engineering, Business Administrative or related field.
At least 3 - 7 years working experience in Business development, managing Key Clients / Service Partner, customer service, or management area.
At least 2 - 3 years of process improvement, management and implementation experience required.
Self
- motivated individual with high level of initiative, flexibility, customer service, and a strong attention to detail. Having analytical skill, problem-solving skills, and able to work under pressure.
Excellent interpersonal and communication skills. Enjoy working in a team environment and understand how your individual work contributes to the overall teamwork.
Ability to influence, negotiate and resolve conflict to ensure buy-in and common goals.
Outstanding team facilitation to manage implementation efforts.
Computer literacy, willing to work with many systems and MS Office programs.
Good communication skills in both written and spoken English.
Skills and QualificationsExperienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways.
Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
Normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience.
**Job skills required**: Project Management, English, SAP, Teamwork
HR Strategy & Project Management (1-year contract)

Posted 2 days ago
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Job Description
La mission d'AbbVie est de découvrir et mettre à disposition des thérapies et des solutions innovantes qui permettent de répondre à des maladies graves d'aujourd'hui, et de relever les défis médicaux de demain. Nous nous efforçons d'avoir un impact remarquable sur la vie des patients dans plusieurs aires thérapeutiques clés majeures : immunologie, ophtalmologie, oncologie, neurosciences et virologie, ainsi qu'en médecine esthétique avec les produits et services de notre portefeuille Allergan Aesthetics. ?
Pour plus d'informations sur AbbVie, rendez-vous sur : - Suivez @abbvie sur LinkedIn, X (ex Twitter), Instagram, et YouTube?
Job Description
+ Lead HR Strategic Planning for Thailand employees i.e. Impacted People Matters Projects for locally and regional/globally (Development Academy, Benefits Analysis and Improvements, Development solutions execution etc.)
+ Manages multiple data and analytics projects and requests.
+ Proactively develop and lead, in compensation and benefits with corporate regional CoE HR (Development, Talent Strategy, Total Rewards, Well-being & Belonging), that will continuously stretch the organization to ensure that the company establishes itself as "best of class" in human capital - talent and culture.
+ Provide support to the team's portfolio of initiatives in terms of research, analysis and preparation realization and communication requirements per individual project.
+ Communicate effectively with HR practice centers, support partners and HR leadership to ensure project delivery and alignment with HR strategy.
+ Create innovative methods for connecting to our global employee base while interacting with HR regional team members to implement these plans.
Qualifications
- At least 4-5 years' experience in HRBP/HR COE/HR Project Managements
- In-depth knowledge of global/locally for people developments
- Strategic planning expertise
- Change management expertise.
- Vision, big-picture thinking, and a willingness to instigate change.
- Collaborative skills and ability to work with multiple stakeholders.
- Excellent communication skills
Additional Information
Quel que soit votre domaine d'expertise : médical, réglementaire, accès au marché, ressources humaines, juridique, marketing, communication. vous trouverez chez AbbVie, des défis passionnants et des opportunités pour explorer de nouveaux parcours professionnels.
D'un point de vue pratique et vie quotidienne au travail : actuellement situé à Rungis, le siège social d'AbbVie France sera transféré au 11 Bd de la République, 92100 Boulogne-Billancourt en fin d'année 2025. Les nouveaux locaux en bord de Seine accueilleront les équipes France et Europe, thérapeutiques et esthétiques, dans 2 bâtiments de sept étages fraîchement rénovés au sein d'un Campus de 4 bâtiments.
Chaque étage sera équipé de salles de réunion et d'espaces de détente favorisant la collaboration et les échanges informels. Les locaux disposeront également d'espaces extérieurs, et notamment d'une cour intérieure végétalisée et d'un rooftop privatif avec vue sur la Seine, uniquement pour les collaborateurs d'AbbVie.
De nombreux services seront proposés sur place : parking voitures et motos avec bornes de recharge électrique, local vélos, restaurant inter-entreprises, salle de sport et conciergerie.
Au cœur d'un quartier dynamique et animé, avec de nombreuses commodités, nos futurs bureaux seront facilement accessibles en transports en commun avec la ligne de métro 9, le RER C, le tram T2 et les lignes de bus 126, 189, et 289 à proximité.
Depuis 2015, AbbVie est reconnue Great Place to Work. Nous sommes dans le top 5 des entreprises où il fait bon travailler. Nous sommes également l'une des rares entreprises à être distinguée « Best Workplace for Women », qui reconnait la capacité des entreprises à prendre en compte des enjeux sociétaux majeurs tels que l'égalité femmes-hommes.
Chez AbbVie, nous valorisons l'équilibre entre vie professionnelle et vie privée. Nous offrons la possibilité de télétravailler jusqu'à 2 jours par semaine, selon les modalités définies dans notre convention collective. Rejoignez-nous pour faire partie d'une équipe diversifiée et collaborative.
Retrouvez plus d'informations concernant les avantages chez AbbVie France en cliquant ici : pouvez nous trouver à? - Suivez @abbvie sur LinkedIn, X (ex Twitter) et YouTube?
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community? Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Management Consulting, Customer and Project
Posted today
Job Viewed
Job Description
Assess, design and implement solutions that provide measurable value to clients.
Research and analyse pertinent client, industry and technical matters and leverage your ability to problem-solve.
Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences.
Support engagement teams to provide high quality customer insights and recommendations with commercial impact.
Manage project execution and delivery, making sure the project is delivered within the agreed/guaranteed timeline and budget.
Develop customer training, engagement procedures and methodologies.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Not Specified
Available for Work Visa Sponsorship.
No
Government Clearance Required.
No
Job Posting End Date.
**Job skills required**: Project Management, Management, Research
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Management Consulting, Customer and Project
Posted today
Job Viewed
Job Description
Assess, design and implement solutions that provide measurable value to clients.
Research and analyse pertinent client, industry and technical matters and leverage your ability to problem-solve.
Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences.
Support engagement teams to provide high quality customer insights and recommendations with commercial impact.
Manage project execution and delivery, making sure the project is delivered within the agreed/guaranteed timeline and budget.
Develop customer training, engagement procedures and methodologies.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Not Specified
Available for Work Visa Sponsorship.
No
Government Clearance Required.
No
Job Posting End Date.
**Job skills required**: Project Management, Management, Research
Management Consulting, Customer and Project
Posted today
Job Viewed
Job Description
Assess, design and implement solutions that provide measurable value to clients.
Research and analyse pertinent client, industry and technical matters and leverage your ability to problem-solve.
Write, communicate, facilitate and present cogently to and/or all levels of client and internal audiences.
Support engagement teams to provide high quality customer insights and recommendations with commercial impact.
Manage project execution and delivery, making sure the project is delivered within the agreed/guaranteed timeline and budget.
Develop customer training, engagement procedures and methodologies.
Education (if blank, degree and/or field of study not specified).
**Degrees/Field of Study required**: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified).
Desired Languages (If blank, desired languages not specified).
Travel Requirements.
Not Specified
Available for Work Visa Sponsorship.
No
Government Clearance Required.
No
Job Posting End Date.
**Job skills required**: Project Management, Management, Research