529 Reservation Agent jobs in Thailand

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities

• Handling reservations via phone, email, or online platforms with accuracy and efficiency.
• Providing information about room availability, rates, promotions, and hotel services.
• Coordinating with the front office and other departments to ensure a smooth guest experience.
• Delivering professional customer service and resolving booking-related inquiries.
• Assisting guests with information about hotel facilities, destinations, and loyalty programs in an informative and helpful manner.

Qualifications

• Bachelor's degree in any field.
• Minimum of 2 years' experience as a Reservation Agent, Front Desk Agent, or in a Customer Service role within a hotel or resort (preferred).
• Good command of English, both spoken and written.
• Ability to work in shifts.
• Ability to start work immediately.

Benefits

• Monthly bonus.
• Health insurance.
• Food allowance: THB 2,500 (after probation).
• Annual leave: 12 days (after probation).
• Social security coverage.

Working Days/Hours

• 5 working days per week (days off are not fixed, but typically occur on weekends).
• Shift schedules: 9:00 AM – 6:00 PM, 10:00 AM – 7:00 PM, 11:00 AM – 8:00 PM, 12:00 PM – 9:00 PM.

• Email:
• Tel:

โรงแรม, ที่พัก

The Outrigger Hospitality Group is synonymous with delivering world class hospitality in iconic beach resort locations. We are currently looking for new talents to join our portfolio of resorts in Southern Thailand and seek applicants for the following positions:

Human Resources

Reservation

Finance

• Finance Manager - Cluster (1)

Admin

• Quality Control Manager (1)

Spa

• Therapist (1) New

รายละเอียด

• Experience in the sales and marketing, guest services, front desk, or reservation department
• Customer-service experience.
• Excellent written and verbal communication skills.
• Good administrative skills

แผนก:

Reservation

จำนวน:

1 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

Khun Sukanya

อีเมล์:

เบอร์ติดต่อ:

ลงประกาศเมื่อ:

15 ก.ย. 68

Responsibilities:

• Handle customer inquiries, bookings, and flight ticket modifications via phone, email, or live chat.
• Resolve booking-related issues and provide timely assistance to customers with urgent travel needs.
• Monitor incoming requests to ensure timely responses and minimize waiting time.
• Document all customer interactions and transactions in the internal system.
• Maintain up-to-date knowledge on airline policies, promotions, and travel restrictions.
• Comply with company service standards and contribute to continuous process improvements.

• Bachelor's Degree in Tourism, Hospitality, or related field (or equivalent work experience).
• 3 Experience in reservation or travel service roles,
• Strong communication skills in Thai and English.
• Ability to work onsite at FYI Building (near MRT Queen sirikit convention center)

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationBangkok Marriott Marquis Queen's Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Description

Accor is composed of over 290,000 hospitality experts who prioritize placing people at the heart of what they do, creating emotions for guests and fostering a passion for service. With 5,600 properties globally, Accor offers 45 leading hotel brands ranging from luxury palaces to smart economy hotels. We are dedicated to reinventing the guest experience, making a positive impact locally and globally, and ensuring hospitality benefits all.

Role Description

This is a full-time on-site role located in Bangkok City, Thailand for a Contact Centre Reservation Agent – Thai Speaking. The Reservation Agent will be responsible for assisting guests with booking accommodations, addressing inquiries, providing excellent customer service, and managing reservations systems. Daily tasks include managing customer interactions, handling reservation modifications, and ensuring high-quality service delivery.

Qualifications

• Customer Support and Customer Service skills
• Strong Communication and Interpersonal Communication skills
• Proficient in Computer Literacy skills
• Fluency in Thai and English languages
• Ability to work effectively in a team-oriented environment
• Previous experience in the hospitality reservation or customer service industry is a plus
• Excellent problem-solving skills

คำอธิบายเกี่ยวกับบริษัท

We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.

We're so much more than hotels—we're creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

คำอธิบายงาน

Responsibilities:

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations
• Offering a personalized and customized reservations experience
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities
• Other related duties could be assigned as needed

คุณสมบัติ

• The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible working hours.

ข้อมูลเพิ่มเติม

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Responsibilities:

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations
• Offering a personalized and customized reservations experience
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities
• Other related duties could be assigned as needed

Qualifications:

• The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible working hours.

Location: S-Metropolis Building, 21st Floor, near BTS Phrom Phong, take exit number 3

Please send updated resume, recent photo with expected salary by APPLY NOW.

Only shortlisted candidates will be contacted

Additional Information

Job Number

Job CategoryReservations

LocationSheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand, 10110

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.