57 Restaurant Managers jobs in Thailand

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand, 83150VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Key Responsibilities**
- Monitoring the activities of the customer support function to meet the requirement of customers and support company operations.
- Leading order processing team to achieve KPIs: customer service level, on-time delivery, trade stock at DC (CVD), billing accuracy and return management.
- Accounting for the day-to-day customer order management and trade feedback to ensure that excellent levels of customer satisfaction and service level are met.
- Providing support to Customers, Supply chain team, Finance & Accounting, operation, and Planner to ensure internal business controls are in place and operating effectively.
- Executing control and documenting evidence of compliance with controls.
- Verifying and maintaining the sales master data in the SAP system and taking action with a fast response to any problems that occurred.
- Creating and maintaining the pricing and trade discount in SAP, a new product in EDI and VMI to ensure accuracy and update in the system.
- Partnering with Demand & Supply Planning for stock availability to support normal sales and promotion.
- Ensuring appropriate stock cover day is in place to achieve the target of Customer Service Level and On Shelf Availability.
- Working collaboratively with the customer buyer and supply chain team to improve the operational effectiveness and order cycle to generate the business opportunity.
- Collaborating on stock availability (Inventory management) with the customer Supply Chain. Focusing and taking action to achieve the target of On Shelf Availability (OSA) and out of stock (OOS) at DC and Store levels.
- Monitoring and updating the MTD CAF to Channel Development Manager, Senior Key Account Manager, and Key Account Manager. Also, take an action for under/over closing CAF estimation to deliver the sales target.
- Handling the monthly review of KPIs, project progress, and key issue with key customers.
- Monitoring the DC Allowance monthly spending. Negotiate the new rate with the customer to be aligned with the company's route-to-market model.

**Qualifications**:

- Bachelor’s Degree in Science, Statistics, Supply Chain, or Logistics is required.
- Minimum 5 years of experience in a Customer Service role from FMCG is a must.
- Experienced Supply Chain Management background.
- Knowledge and experience in ordering systems or SAP will be a plus.
- Good command of spoken and written English.
- Service-minded, customer-oriented, self-motivated, well-organized, and able to work well under pressure.
- Ability to coordinate and prioritize activities.

3-4 years experiences in customer service.
Able to analysis and come up with strategies.
Positive Attitude,Good with people,self-motivated.
He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved.
He/she will responsible for customer baskets analysis (retention portfolio) to identify lost items, finding causes, and work with store operation or commercial to ensure sale recovery. S/he will identify potential new items, and work with related parties to establish sale gain.
He/she will have to analyst customer portfolio to support Key Account team with effective summary for further customer development.
He/she will support Key Account to manage customer strategy, and prepare presentation.
He/she will assist Key Account team on account opening document, MOU document preparation, and act as contact point on behalf of Key Account and Sr. Key Account Manager.
He/she will coordinate with Store Operation team, SGM, CDM, ASGM, Fresh Manager to ensure effective communication/transaction of customer agreement and expectation for100 %customer satisfaction.
He/she requires to respond promptly with efficient and effective feedback to every customer inquiries and work with all concerns.
He/she will have to handle customer issues and resolve customer complaints under operation procedure, with the best benefit for Makro, and achieve ultimate customer satisfaction.
He/she will manage the quotation (catalogue price) to ensure profitability target is achieve, s/he also required to support store operation regarding catalogue problems, and coordinate with ISD.
He/she will work with Commercial, and Quality Assurance to support customer inquiries.
He/she will work with Store credit sale team, Finance & Accountant Team, on all billing and overdue payment monitoring.
He/she will have to work and support Key Account to manage customer strategy and prepare presentation.
He/she will obtain and evaluate all relevant information to handle product and service inquiries.
He/she will support Key Account and ensure new customer accounts setup is on plan, and the first PO can be started with in a short time.
He/she will monitor and follow up on customer interactions.
He/she may need to perform any other duties as may be assigned.
Bachelor degree or above.
Preferred 3-4 years experiences in customer service, sale support food service business.
Communication skill, Understand and appreciate the importance of the internal and external customers.
Computer literate, Working with data.
Able to Analysis and come up with strategies, Problem solving, Multitasking, Teamwork, Microsoft, Oracle.
Personality pleasant, Positive Attitude, Good with people, self-motivated, well-organized, thorough in number, flexible and result oriented.

**Job skills required**: Finance, Assurance, Quality Assurance

**Job skills preferred**: Teamwork, Problem Solving, Multitasking

**Job Description Summary**
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes. This role is expected to provide techno commercial solution to customer issues and as well act as customer focal point from OEM standpoint.
**Job Description**
**Company Overview:**
Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.
**Site Overview:**
GE Aerospace engines power a diverse range of commercial aircraft. Through strategic partnerships, we drive innovation and support the growth of aviation across Asia Pacific. The future of flight in Asia Pacific is filled with the most promising innovations and new possibilities. GE Aerospace stands at the forefront of these advancements. For more than 40 years, GE Aerospace has been a trusted partner to the commercial aviation sector in Asia Pacific.
**Role Overview:**
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
+ Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
+ Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
+ May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
+ Leads customer team for providing amicable solution for customer issues, balanced on technical and commercial aligned with existing contract with customers.
**Ideal Candidate:**
The ideal candidate is a passionate advocate for customer success, with a deep commitment to delivering exceptional outcomes in the aviation industry. They possess strong influencing skills, leveraging storytelling to inspire and align stakeholders, and demonstrate commercial acumen through effective negotiation and problem-solving. With experience in customer-facing roles, they excel at building trusting relationships and leading teams to rally around customer needs, ensuring a customer-driven mindset is at the forefront of every action.
**Required Qualifications**
+ Bachelor's degree from an accredited university or college.
+ This role requires overall more than 15 years of experiences , more than 5 years of experience in the Services & Customer Service Management of an Aerospace related industry
**Preferred Qualifications**
+ Quick learner, strategically prioritizes work, committed
+ Strong communicator, decision-maker, collaborative
+ analytical-minded, challenges existing processes, critical thinker
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand, 83000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents' information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Tracks all guest issues from various sources and report results.
- Ensures guest requests/issues are logged.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Identifies trends in guest issues for resolution.
- Schedules and supervise staff to ensure prompt, friendly, and attentive service.
- Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
- Coordinates the process of receiving and resolving guest issues and requests.
**Supporting Management of Guest Service Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
**Supporting Human Resource Activities**
- Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Assists in recruitment, hiring, training, and orientation of department personnel.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
- Performs departmental administrative duties.
- Addresses complaints and serves as Manager on Duty as needed.
- Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Job Summary：**

1.Managing OM & PM service team

Overseeing the allocation/assignment/scheduling of service teams to ensure they have been carried out appropriately, and in efficiency manner**
2. enhance service delivery quality level and customers satisfaction,

Providing supports to implementation of accurate service report and timely reporting documents

3. Coordinates with Sales team and clients

meeting with customer in all aspects of sales and services functions

4. control & monitoring all expenses in team to maintain positive gp

first approve of timesheet, Job document and all technician & engineer expenses

5. control all ot and parts

approve and recheck all ot of staffs & withdraw spare parts

4.** **Monitoring service staff performance/improvements

monitoring service teams performance/improvements, including administration of KPI measurement and records.

5 Safety Audit.

To audit safety and support team about the problem which team require / provide safety tool, VAN & PPE CHECKING

**Responsibilities**:
**Position Summary**: Describe the overall purpose of this position, including the value that it brings to the organization.
**(**วัตถุประสงค์ของตำแหน่งงาน** / **ความจำเป็นของตำแหน่งงาน**)**
- Managing PM & OM service technician team activities to ensure effective implementation of and compliance with divisional procedural/systems requirements, etc.
- Controlled, Using & checking files such as DFSD & Oracal system, Job & parts transfer Instructions, CAT system & product Specific etc.
- Random Check daily job allocation for Service assignment detail.
- Carry out investigation into customer complaints and provide written responses to complaints and initiate corrective actions where necessary.
- Monitoring the utilization and the suitability of the company’s equipment & manpower or OM & PM engineers & technicians.
- Monitoring & checling the allocation/assignment/scheduling of O&M and PM service engineers & technicians teams to ensure they have been carried out appropriately, and in efficiency manner.
- Perform and providing on the job training to new service staff to continuous improvements to enhance productivity of service team and operational efficiency.
- Providing consultative supports to all service engineer & technician staff to ensure complete knowledge of, and compliance to clients’ requirements, including accuracy and timeliness of service report.
- Monitoring service staff performance/improvements, including his staffs of KPI measurement and records.
- Reviewing, Recheck, implementing, maintaining, and maintenance the equipment/Car & manpower
- Review, Recheck and Receipt of all PR & PO from Subcontractors to ensure all Job completely and fully with sevice quality to customer with safety condition.
- Previding supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of accurate and timely reporting documents.
- Make service appointments with customer and Prepare responses to customer’s inquiries.
- Prepare service briefs for service staffs in local language where necessary.
- Assist to identify training needs of all staffs and provide for sufficient levels of training so that staffs are able to carry out their jobs and improve what they do.
- Perform other tasks/assignments as assigned by managerial level.
- Coordinates with Sales & Biz support team and clients in all aspects of sales and services functions.
- Completes and be responsible for all of functional reports as assigned.
- Identifying staff’s training needs and implementing/providing of required training/continuous improvements to enhance productivity and operational efficiency.
- Providing consultative supports to divisional staff to ensure complete knowledge of, and compliance to clients’ requirements, including accuracy and timeliness of service.
- Providing supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of Key Account Management System, accurate and timely reporting documents.
- Conduct on-site to check and QC all service’s performance appropriately.
- Monitor & control all engineer or technician shall work together, if any one is absent, another one will deputize for each other.
- The position is accountable for strictly complying with IR’s Code of Ethics.
- The position is accountable for implementing assigned responsibilities and activities to attain EH&S goals and objectives and compl

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Job Summary：**

1.Managing OM & PM service team

Overseeing the allocation/assignment/scheduling of service teams to ensure they have been carried out appropriately, and in efficiency manner**
2. enhance service delivery quality level and customers satisfaction,

Providing supports to implementation of accurate service report and timely reporting documents

3. Coordinates with Sales team and clients

meeting with customer in all aspects of sales and services functions

4. control & monitoring all expenses in team to maintain positive gp

first approve of timesheet, Job document and all technician & engineer expenses

5. control all ot and parts

approve and recheck all ot of staffs & withdraw spare parts

4.** **Monitoring service staff performance/improvements

monitoring service teams performance/improvements, including administration of KPI measurement and records.

5 Safety Audit.

To audit safety and support team about the problem which team require / provide safety tool, VAN & PPE CHECKING

**Responsibilities**:
**Position Summary**: Describe the overall purpose of this position, including the value that it brings to the organization.
**(**วัตถุประสงค์ของตำแหน่งงาน** / **ความจำเป็นของตำแหน่งงาน**)**
- Managing PM & OM service technician team activities to ensure effective implementation of and compliance with divisional procedural/systems requirements, etc.
- Controlled, Using & checking files such as DFSD & Oracal system, Job & parts transfer Instructions, CAT system & product Specific etc.
- Random Check daily job allocation for Service assignment detail.
- Carry out investigation into customer complaints and provide written responses to complaints and initiate corrective actions where necessary.
- Monitoring the utilization and the suitability of the company’s equipment & manpower or OM & PM engineers & technicians.
- Monitoring & checling the allocation/assignment/scheduling of O&M and PM service engineers & technicians teams to ensure they have been carried out appropriately, and in efficiency manner.
- Perform and providing on the job training to new service staff to continuous improvements to enhance productivity of service team and operational efficiency.
- Providing consultative supports to all service engineer & technician staff to ensure complete knowledge of, and compliance to clients’ requirements, including accuracy and timeliness of service report.
- Monitoring service staff performance/improvements, including his staffs of KPI measurement and records.
- Reviewing, Recheck, implementing, maintaining, and maintenance the equipment/Car & manpower
- Review, Recheck and Receipt of all PR & PO from Subcontractors to ensure all Job completely and fully with sevice quality to customer with safety condition.
- Previding supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of accurate and timely reporting documents.
- Make service appointments with customer and Prepare responses to customer’s inquiries.
- Prepare service briefs for service staffs in local language where necessary.
- Assist to identify training needs of all staffs and provide for sufficient levels of training so that staffs are able to carry out their jobs and improve what they do.
- Perform other tasks/assignments as assigned by managerial level.
- Coordinates with Sales & Biz support team and clients in all aspects of sales and services functions.
- Completes and be responsible for all of functional reports as assigned.
- Identifying staff’s training needs and implementing/providing of required training/continuous improvements to enhance productivity and operational efficiency.
- Providing consultative supports to divisional staff to ensure complete knowledge of, and compliance to clients’ requirements, including accuracy and timeliness of service.
- Providing supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of Key Account Management System, accurate and timely reporting documents.
- Conduct on-site to check and QC all service’s performance appropriately.
- Monitor & control all engineer or technician shall work together, if any one is absent, another one will deputize for each other.
- The position is accountable for strictly complying with IR’s Code of Ethics.
- The position is accountable for implementing assigned responsibilities and activities to attain EH&S goals and objectives and compl

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Job Summary：**

1.Managing OM & PM service team

Overseeing the allocation/assignment/scheduling of service teams to ensure they have been carried out appropriately, and in efficiency manner**
2. enhance service delivery quality level and customers satisfaction,

Providing supports to implementation of accurate service report and timely reporting documents

3. Coordinates with Sales team and clients

meeting with customer in all aspects of sales and services functions

4. control & monitoring all expenses in team to maintain positive gp

first approve of timesheet, Job document and all technician & engineer expenses

5. control all ot and parts

approve and recheck all ot of staffs & withdraw spare parts

4.** **Monitoring service staff performance/improvements

monitoring service teams performance/improvements, including administration of KPI measurement and records.

5 Safety Audit.

To audit safety and support team about the problem which team require / provide safety tool, VAN & PPE CHECKING

**Responsibilities**:
**Position Summary**: Describe the overall purpose of this position, including the value that it brings to the organization.
**(**วัตถุประสงค์ของตำแหน่งงาน** / **ความจำเป็นของตำแหน่งงาน**)**
- Managing PM & OM service technician team activities to ensure effective implementation of and compliance with divisional procedural/systems requirements, etc.
- Controlled, Using & checking files such as DFSD & Oracal system, Job & parts transfer Instructions, CAT system & product Specific etc.
- Random Check daily job allocation for Service assignment detail.
- Carry out investigation into customer complaints and provide written responses to complaints and initiate corrective actions where necessary.
- Monitoring the utilization and the suitability of the company’s equipment & manpower or OM & PM engineers & technicians.
- Monitoring & checling the allocation/assignment/scheduling of O&M and PM service engineers & technicians teams to ensure they have been carried out appropriately, and in efficiency manner.
- Perform and providing on the job training to new service staff to continuous improvements to enhance productivity of service team and operational efficiency.
- Providing consultative supports to all service engineer & technician staff to ensure complete knowledge of, and compliance to clients’ requirements, including accuracy and timeliness of service report.
- Monitoring service staff performance/improvements, including his staffs of KPI measurement and records.
- Reviewing, Recheck, implementing, maintaining, and maintenance the equipment/Car & manpower
- Review, Recheck and Receipt of all PR & PO from Subcontractors to ensure all Job completely and fully with sevice quality to customer with safety condition.
- Previding supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of accurate and timely reporting documents.
- Make service appointments with customer and Prepare responses to customer’s inquiries.
- Prepare service briefs for service staffs in local language where necessary.
- Assist to identify training needs of all staffs and provide for sufficient levels of training so that staffs are able to carry out their jobs and improve what they do.
- Perform other tasks/assignments as assigned by managerial level.
- Coordinates with Sales & Biz support team and clients in all aspects of sales and services functions.
- Completes and be responsible for all of functional reports as assigned.
- Identifying staff’s training needs and implementing/providing of required training/continuous improvements to enhance productivity and operational efficiency.
- Providing consultative supports to divisional staff to ensure complete knowledge of, and compliance to clients’ requirements, including accuracy and timeliness of service.
- Providing supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of Key Account Management System, accurate and timely reporting documents.
- Conduct on-site to check and QC all service’s performance appropriately.
- Monitor & control all engineer or technician shall work together, if any one is absent, another one will deputize for each other.
- The position is accountable for strictly complying with IR’s Code of Ethics.
- The position is accountable for implementing assigned responsibilities and activities to attain EH&S goals and objectives and compl