22 Retail Intern jobs in Thailand
Retail Operations Executive
Bangkok, Bangkok
Skill Box Thailand
Posted today
Job Viewed
Job Description
Support the tracking of retail KPI to drive retail performances and analyze data to support the formulation of action plans
- Support Retail Support & Learning Manager and collaborate with store team to identify area of improvement of retail operations and formulate solutions
- Support maintenance coordination work
- Support in the coordination and implementation of store events and projects
**Qualification**:
- Good command of written and spoken English
- Excellent interpersonal and communication skills and able to interact with staff and management level.
- At least 2-5 years relevant experience in Fashion / Retail industry
- Support Retail Support & Learning Manager and collaborate with store team to identify area of improvement of retail operations and formulate solutions
- Support maintenance coordination work
- Support in the coordination and implementation of store events and projects
**Qualification**:
- Good command of written and spoken English
- Excellent interpersonal and communication skills and able to interact with staff and management level.
- At least 2-5 years relevant experience in Fashion / Retail industry
This advertiser has chosen not to accept applicants from your region.
0
Retail Supervisor
Nike
Posted 1 day ago
Job Viewed
Job Description
**Position Title: Coach**
To work in retail is to be the face of Nike, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. Across the globe, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates, and retail partners in the industry.
**WHO ARE WE LOOKING FOR?**
As our **Nike Store Coach** , your mission will be to create an environment that will provide a premium consumer and employee experience and implement/execute programs to drive business results.
**WHAT WILL YOU WORK ON?**
As our Nike Store Coach, you will manage all daily activities in a specific area of the store, including selling and service. You will lead, coach, drive and inspire associates within a designated area. You will be executing and maintaining visual merchandising and selling floor standards. You will communicate promotional event information to maximise the results of each event. You will identify issues and opportunities based on selling and customer feedback. You will also assist the Store Manager (Nike Head Coach) in delivering a premium consumer and employee experience
**WHAT YOU BRING**
- A Bachelor's Degree and 3 years' retail experience or 4 years' retail experience in lieu of a degree
- A minimum of 1 year's management experience
- Demonstrable experience in retail management, including experience in coaching and mentoring people
- Ability to communicate in English
- Ability to use retail business systems and Microsoft Office
- Ability to work weekends, evenings and holidays as needed
Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.
To work in retail is to be the face of Nike, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. Across the globe, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates, and retail partners in the industry.
**WHO ARE WE LOOKING FOR?**
As our **Nike Store Coach** , your mission will be to create an environment that will provide a premium consumer and employee experience and implement/execute programs to drive business results.
**WHAT WILL YOU WORK ON?**
As our Nike Store Coach, you will manage all daily activities in a specific area of the store, including selling and service. You will lead, coach, drive and inspire associates within a designated area. You will be executing and maintaining visual merchandising and selling floor standards. You will communicate promotional event information to maximise the results of each event. You will identify issues and opportunities based on selling and customer feedback. You will also assist the Store Manager (Nike Head Coach) in delivering a premium consumer and employee experience
**WHAT YOU BRING**
- A Bachelor's Degree and 3 years' retail experience or 4 years' retail experience in lieu of a degree
- A minimum of 1 year's management experience
- Demonstrable experience in retail management, including experience in coaching and mentoring people
- Ability to communicate in English
- Ability to use retail business systems and Microsoft Office
- Ability to work weekends, evenings and holidays as needed
Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.
This advertiser has chosen not to accept applicants from your region.
1
Retail Supervisor
Nike
Posted 13 days ago
Job Viewed
Job Description
**WHAT WILL YOU WORK ON?**
As our Nike Store Coach, you will manage all daily activities in a specific area of the store, including selling and service. You will lead, coach, drive and inspire associates within a designated area. You will be executing and maintaining visual merchandising and selling floor standards. You will communicate promotional event information to maximise the results of each event. You will identify issues and opportunities based on selling and customer feedback. You will also assist the Store Manager (Nike Head Coach) in delivering a premium consumer and employee experience
**WHAT YOU BRING**
- A Bachelor's Degree and 3 years' retail experience or 4 years' retail experience in lieu of a degree
- A minimum of 1 year's management experience
- Demonstrable experience in retail management, including experience in coaching and mentoring people
- Ability to communicate in English
- Ability to use retail business systems and Microsoft Office
- Ability to work weekends, evenings and holidays as needed
Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.
As our Nike Store Coach, you will manage all daily activities in a specific area of the store, including selling and service. You will lead, coach, drive and inspire associates within a designated area. You will be executing and maintaining visual merchandising and selling floor standards. You will communicate promotional event information to maximise the results of each event. You will identify issues and opportunities based on selling and customer feedback. You will also assist the Store Manager (Nike Head Coach) in delivering a premium consumer and employee experience
**WHAT YOU BRING**
- A Bachelor's Degree and 3 years' retail experience or 4 years' retail experience in lieu of a degree
- A minimum of 1 year's management experience
- Demonstrable experience in retail management, including experience in coaching and mentoring people
- Ability to communicate in English
- Ability to use retail business systems and Microsoft Office
- Ability to work weekends, evenings and holidays as needed
Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.
This advertiser has chosen not to accept applicants from your region.
2
General Manager - Operation : Retail
Bangkok, Bangkok
DHL Supply Chain
Posted today
Job Viewed
Job Description
**Responsibilities**
- Establishes and implements a logistics business vision that directly impacts the strategies and business results within the area of responsibility.
- Makes directional and high-level managerial decisions and recommendations in order to achieve business and financial results, therefore preventing loss of partnerships and eliminating the risk of sizeable expenditures of time, human resources and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs, and initiative.
- Develops and maintains partnerships and relations with the customers.
- Contacts the customers frequently in order to understand and fulfill their needs.
- Provides leadership support to his/her management teams.
- Develops and directs the implementation of goals, objectives, policies, procedures, and work standards; Prepares and administers budgets, including determining staffing and operational needs, Approves and monitors budgeting and expenditures.
- Plans, organizes, administers, reviews, and evaluates the performance of his/her management team and the work of professionals through subordinate levels of supervision.
- Monitors the management of the team to ensure that the set goals and objectives are met, policies and procedures are followed, and services are provided effectively and efficiently, Corrective action is taken as appropriate.
- Handles high-level managerial responsibilities for the sectors including conferring with and representing the sectors in country management meetings, regional offices, various government agencies and the public, overseeing preparation of periodic and managerial reports and providing financial approval on documents.
- Performs other managerial duties of a similar nature or level.
- Scope of Responsibility will cover PTTRM, Starbucks and CRG, representing a significant proportion of the Retail business.
LI-DNP
**Requirements**:
- Bachelor’s degree in any related field
- Minimum 10 - 15 years experienced in logistics management
- Big box retail DC experience
- Retail account management experience, at a senior level
- DC stock management
- Cross Dock & Fresh Food DC management
- DC Automation
- High Accountability
Job Reference: TH00175
- Establishes and implements a logistics business vision that directly impacts the strategies and business results within the area of responsibility.
- Makes directional and high-level managerial decisions and recommendations in order to achieve business and financial results, therefore preventing loss of partnerships and eliminating the risk of sizeable expenditures of time, human resources and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs, and initiative.
- Develops and maintains partnerships and relations with the customers.
- Contacts the customers frequently in order to understand and fulfill their needs.
- Provides leadership support to his/her management teams.
- Develops and directs the implementation of goals, objectives, policies, procedures, and work standards; Prepares and administers budgets, including determining staffing and operational needs, Approves and monitors budgeting and expenditures.
- Plans, organizes, administers, reviews, and evaluates the performance of his/her management team and the work of professionals through subordinate levels of supervision.
- Monitors the management of the team to ensure that the set goals and objectives are met, policies and procedures are followed, and services are provided effectively and efficiently, Corrective action is taken as appropriate.
- Handles high-level managerial responsibilities for the sectors including conferring with and representing the sectors in country management meetings, regional offices, various government agencies and the public, overseeing preparation of periodic and managerial reports and providing financial approval on documents.
- Performs other managerial duties of a similar nature or level.
- Scope of Responsibility will cover PTTRM, Starbucks and CRG, representing a significant proportion of the Retail business.
LI-DNP
**Requirements**:
- Bachelor’s degree in any related field
- Minimum 10 - 15 years experienced in logistics management
- Big box retail DC experience
- Retail account management experience, at a senior level
- DC stock management
- Cross Dock & Fresh Food DC management
- DC Automation
- High Accountability
Job Reference: TH00175
This advertiser has chosen not to accept applicants from your region.
3
Manager, Retail Marketing (Samsung Experience Store
Bangkok, Bangkok
Thai Samsung Electronics Co., Ltd.
Posted today
Job Viewed
Job Description
Responsible for setting mid-long term goal and marketing strategies to enhance sales revenue, growth contribution and ensure best customer experience in stores.
Execute Retail Marketing in translating Corporate Marketing initiatives into programs for the Retail stores. Drive retail marketing campaign to Samsung Experience Store's value proposition, interpret, and clearly communicate brand messages and programs.
Developing and implementing sales & marketing campaigns to provide revenue growth for the retail division.
Hitch-free execution of Samsung Brand policy and guidelines at the stores.
Efficient manage and communicate with Store Property & Merchandising team to ensure that shops are set up and maintained in accordance with Global Samsung standards and with appropriate approvals.
Set KPIs, drive perfect execution, accurate record and sale performance tracking of in-shop activity such promotional activities and Lead in-stores CRM programs, to ensure we achieve business goals.
Manage and closely monitor all touch-points and media communities that link to Samsung and Samsung Experience Store location information, product availability and service points.
Effectively monitor the activities of competitors in regards to Samsung products.
Ensure each loyal shop-owner/Partners enjoys incentives and promotional program benefits allocated by management. Ability to explain and justify customers' requirements, possible service and adjust needs in layman's terms.
Research and analyze market trends, competitors, products and stock movement and take appropriate action to maximize revenue.
Create Sale Talk, Encourage PC Salespersons to increase sales and serve consumers in a professional manner.
Review and propose countermeasure plan to uplift in-store customers experience from various researches such as Customer Satisfaction and Mystery Shopping survey.
Sales data capture, feedbacks on all store activities and timely submission of all reports.
Performs other duties as assigned by management /direct supervisor.
Leadership Responsibilities (for managerial position) Manage and balance all stakeholders within both the company and stores' owners with a win-win approach.
Manage, lead and operate all Samsung Experience Store nationwide.
Lead SES Marketing initiatives, operation function and direct team under supervision.
Cross-functional collaboration requires.
Skills and Qualifications Qualifications / Key Skills Required: Minimum 10 years' experience for overall retail stores, chain stores, franchise operation management.
Bachelor or Master's degree in Marketing, Business Administration and Management or related field is preferred.
Ability to develop strong interpersonal relationships and lead large cross-functional teams and projects to success.
Flexibility to frequent changes and ability to react quickly.
Self-starter with high level of initiative and a strong sense of ownership and urgency.
Direct experience in high traffic and high-volume retail stores management.
Demonstrate ability to improve customer satisfaction and drive customer loyalty.
Strong people management including coaching and mentoring team.
Mature, proactive, positive thinking with result-driven.
Excellent communication, written and spoken, presentation and well-organized skills both Thai & English.
Strong business acumen, passion for sales and achieve-oriented.
Strong numerical, analytical, and project management skills.
Computer literacy in term of Microsoft Office especially Excel and Power Point.
Solid experience with visual merchandising or visual displays according to brand guidelines.
Experience in best practice of customer service & selling techniques.
Strong mediating, problem-solving, and improvisation skills.
Ability to work under high pressure, manage complex, competing priorities and time line.
Senior
**Job skills required**: Project Management, English, Microsoft Office, Thai, Research
**Job skills preferred**: Excel
Execute Retail Marketing in translating Corporate Marketing initiatives into programs for the Retail stores. Drive retail marketing campaign to Samsung Experience Store's value proposition, interpret, and clearly communicate brand messages and programs.
Developing and implementing sales & marketing campaigns to provide revenue growth for the retail division.
Hitch-free execution of Samsung Brand policy and guidelines at the stores.
Efficient manage and communicate with Store Property & Merchandising team to ensure that shops are set up and maintained in accordance with Global Samsung standards and with appropriate approvals.
Set KPIs, drive perfect execution, accurate record and sale performance tracking of in-shop activity such promotional activities and Lead in-stores CRM programs, to ensure we achieve business goals.
Manage and closely monitor all touch-points and media communities that link to Samsung and Samsung Experience Store location information, product availability and service points.
Effectively monitor the activities of competitors in regards to Samsung products.
Ensure each loyal shop-owner/Partners enjoys incentives and promotional program benefits allocated by management. Ability to explain and justify customers' requirements, possible service and adjust needs in layman's terms.
Research and analyze market trends, competitors, products and stock movement and take appropriate action to maximize revenue.
Create Sale Talk, Encourage PC Salespersons to increase sales and serve consumers in a professional manner.
Review and propose countermeasure plan to uplift in-store customers experience from various researches such as Customer Satisfaction and Mystery Shopping survey.
Sales data capture, feedbacks on all store activities and timely submission of all reports.
Performs other duties as assigned by management /direct supervisor.
Leadership Responsibilities (for managerial position) Manage and balance all stakeholders within both the company and stores' owners with a win-win approach.
Manage, lead and operate all Samsung Experience Store nationwide.
Lead SES Marketing initiatives, operation function and direct team under supervision.
Cross-functional collaboration requires.
Skills and Qualifications Qualifications / Key Skills Required: Minimum 10 years' experience for overall retail stores, chain stores, franchise operation management.
Bachelor or Master's degree in Marketing, Business Administration and Management or related field is preferred.
Ability to develop strong interpersonal relationships and lead large cross-functional teams and projects to success.
Flexibility to frequent changes and ability to react quickly.
Self-starter with high level of initiative and a strong sense of ownership and urgency.
Direct experience in high traffic and high-volume retail stores management.
Demonstrate ability to improve customer satisfaction and drive customer loyalty.
Strong people management including coaching and mentoring team.
Mature, proactive, positive thinking with result-driven.
Excellent communication, written and spoken, presentation and well-organized skills both Thai & English.
Strong business acumen, passion for sales and achieve-oriented.
Strong numerical, analytical, and project management skills.
Computer literacy in term of Microsoft Office especially Excel and Power Point.
Solid experience with visual merchandising or visual displays according to brand guidelines.
Experience in best practice of customer service & selling techniques.
Strong mediating, problem-solving, and improvisation skills.
Ability to work under high pressure, manage complex, competing priorities and time line.
Senior
**Job skills required**: Project Management, English, Microsoft Office, Thai, Research
**Job skills preferred**: Excel
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Trainer
Bangkok, Bangkok
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Analyse customer service staff knowledge/skill/behavior gaps
- Develop, and centralize for all sites CS agents all learning materials inclusion of:
- product knowledge, CS tools, SOPs, hard/soft skills required for onboarding, refresher & change updates and agents’ KPI gaps recovery, mock-ups of real case handling practices & pre/post evaluations, routine quizzes
- Provide Train-the-Trainer sessions for BPO trainers
- Create safe and engaging training experiences that ensure agents receive practical and effective training
- Coordinate and evaluate training conducted by BPO trainers to ensure consistency, accuracy
- Keep track of all training progress and provide reports for stakeholders
- Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
- Collect feedback from audiences in order to continuously improve learning solutions, delivery methods, and materials
- Keep up-to-date with Instructional Design methods and frameworks in designing and developing educational and training programs
**Requirements**:
- Bachelor’s Degree in Instructional Design, Adult Learning or organization development, or similar
- Fluent in Thai and English, both written and spoken
- Passionate about people's development and giving people those ‘light bulb’ moments
- Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
- Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies, and service soft skill knowledge
- Ability to customize and design training courses to suit audience groups and fulfill expected outcome of training
- Ability to translate complex ideas and information into organized, guided, virtualized resources to enhance learning and self-service experience.
- Ability to deal with ambiguity and complex, matrixed environments with mínimal oversight.
- Learn fast, act fast with strong attention to detail and accuracy
- Good communication and can convey messages expressively and clearly
- Have great stage presence and can handle the most difficult of training situations
- Resilience to work under tight deadlines and under pressure in a fast pace environment
- Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
- Analyse customer service staff knowledge/skill/behavior gaps
- Develop, and centralize for all sites CS agents all learning materials inclusion of:
- product knowledge, CS tools, SOPs, hard/soft skills required for onboarding, refresher & change updates and agents’ KPI gaps recovery, mock-ups of real case handling practices & pre/post evaluations, routine quizzes
- Provide Train-the-Trainer sessions for BPO trainers
- Create safe and engaging training experiences that ensure agents receive practical and effective training
- Coordinate and evaluate training conducted by BPO trainers to ensure consistency, accuracy
- Keep track of all training progress and provide reports for stakeholders
- Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
- Collect feedback from audiences in order to continuously improve learning solutions, delivery methods, and materials
- Keep up-to-date with Instructional Design methods and frameworks in designing and developing educational and training programs
**Requirements**:
- Bachelor’s Degree in Instructional Design, Adult Learning or organization development, or similar
- Fluent in Thai and English, both written and spoken
- Passionate about people's development and giving people those ‘light bulb’ moments
- Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
- Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies, and service soft skill knowledge
- Ability to customize and design training courses to suit audience groups and fulfill expected outcome of training
- Ability to translate complex ideas and information into organized, guided, virtualized resources to enhance learning and self-service experience.
- Ability to deal with ambiguity and complex, matrixed environments with mínimal oversight.
- Learn fast, act fast with strong attention to detail and accuracy
- Good communication and can convey messages expressively and clearly
- Have great stage presence and can handle the most difficult of training situations
- Resilience to work under tight deadlines and under pressure in a fast pace environment
- Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor
BERLITZ Bangkok Limited
Posted today
Job Viewed
Job Description
Handles initial inquiries.
Supports and tracks local marketing activities and promotional events.
Conducts sales activities through enrollment.
Forms and manages groups.
Follows up on unconverted inquiries and inactive customers.
CUSTOMER RETENTION ACTIVITIES.
Maintains positive customer relations and ensures customer satisfaction.
Conducts customer orientations.
Ensure optimal Language Center appearance.
Encourages customer re-enrollments.
Schedules lessons for customers and instructors.
Schedules and conducts student consultations and counseling.
OPERATIONS.
Enters and manages customer information in the company system.
Prepares invoices, collects customer payments and handles other accounting activities.
Prepares reports and required documents.
Manages material inventory.
Maintains correspondence with customers.
**Qualifications**:
Bachelor's degree in any field.
0-2 years of working experience (Fresh Graduate are welcome).
Good Command of English.
Good command of Microsoft Office.
Good Interpersonal Skills.
Fringe Benefit.
Social Security Fund, Health Insurance, Provident Fund, Language Learning Allowance.
**Job skills required**: English
Supports and tracks local marketing activities and promotional events.
Conducts sales activities through enrollment.
Forms and manages groups.
Follows up on unconverted inquiries and inactive customers.
CUSTOMER RETENTION ACTIVITIES.
Maintains positive customer relations and ensures customer satisfaction.
Conducts customer orientations.
Ensure optimal Language Center appearance.
Encourages customer re-enrollments.
Schedules lessons for customers and instructors.
Schedules and conducts student consultations and counseling.
OPERATIONS.
Enters and manages customer information in the company system.
Prepares invoices, collects customer payments and handles other accounting activities.
Prepares reports and required documents.
Manages material inventory.
Maintains correspondence with customers.
**Qualifications**:
Bachelor's degree in any field.
0-2 years of working experience (Fresh Graduate are welcome).
Good Command of English.
Good command of Microsoft Office.
Good Interpersonal Skills.
Fringe Benefit.
Social Security Fund, Health Insurance, Provident Fund, Language Learning Allowance.
**Job skills required**: English
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Analyst (Hybrid)
Bangkok, Bangkok
Citigroup
Posted 3 days ago
Job Viewed
Job Description
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Team Lead
Bangkok, Bangkok
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations
LevelExperienced (Team Lead)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Lead and manage customer service team in e-commerce business
- Manage, train and coach team members and monitor their performance to achieve KPIs
- Manage the development and implementation of operational strategies for customer service management
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers
- Handle customer and sellers queries and complaints
- Ensure operation support provided is able to meet service commitment and customer requirement
- Ensure smooth running of daily processes to meet service commitment level
**Requirements**:
- Bachelor's Degree or higher in any related fields
- At least 5 working experiences in managing customer service team
- Good command of written and spoken English
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle customer's complaint and inquiry
- Leadership ability to include demonstrated ability to develop team
LevelExperienced (Team Lead)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Lead and manage customer service team in e-commerce business
- Manage, train and coach team members and monitor their performance to achieve KPIs
- Manage the development and implementation of operational strategies for customer service management
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers
- Handle customer and sellers queries and complaints
- Ensure operation support provided is able to meet service commitment and customer requirement
- Ensure smooth running of daily processes to meet service commitment level
**Requirements**:
- Bachelor's Degree or higher in any related fields
- At least 5 working experiences in managing customer service team
- Good command of written and spoken English
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle customer's complaint and inquiry
- Leadership ability to include demonstrated ability to develop team
This advertiser has chosen not to accept applicants from your region.
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Teller/customer Service Officer
Bangkok, Bangkok
United Overseas Bank (Thai) Public Company Limited
Posted today
Job Viewed
Job Description
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Channels & Digitalization** function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Channels & Digitalization** function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**:
This advertiser has chosen not to accept applicants from your region.
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