224 Retail Services jobs in Thailand

Store Manager

JD Sports Ngamwonwan

JD Sports Terminal 21 Pattaya

Assistant Store Manager

JD Sports Icon Siam

JD Sports Pinklo

Role Overview

Being part of the store's Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme- Observation Checklist

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in store devices- Kiosk, making sure that the customer is offered the whole product range
• Use reports to assist you in product placement of key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Trade Review Report

Training & Development

• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant assessments.

What we are looking for in you are:

• Passion in retail business
• Good Customer Service
• Good Communication Skills - able to speak in English and Chinese (good to have)
• Confident and outgoing
• Sales driven

Sales management:

• Responsible for achieving category sales target by following store sales plan and managing daily, weekly and monthly sales operation
• Analyzing sales reports, indicating key issues, making development plan

Product management:

• Responsible for new product and visual merchandising
• Responsible for tracking product sell-through
• Responsible for making sales plans by analyzing product information and relevant data
• Assist in perfecting the product management process
• Effectively control and manage inventory
• Routinely report sales to store manager

Operation management:

• Monitor daily shift work and ensure smooth store operation
• Ensure store operation under company standard process and procedure
• Ensure store VM in BENLAI way
• Monitor and manage VM routinely to provide customers with a high standard of satisfaction at any time

People management:

• Coach and train sales associates, ensuring that sales associates is able to complete tasks independently
• Assist store management in building a sales associate development plan
• Daily store operation work

REQUIREMENTS

• A diploma or above, with at least 3 years of retail experience, working in the apparel business is preferred
• Ability to provide leadership, motivate and develop staff through company values
• Excellent written and verbal communication skills
• Proven organizational and analytical skills
• Ability to be proactive to drive sales by creating selling opportunities
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to work strategically, tactically, and operationally
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Ability to provide feedback in a constructive and professional way
• Ability to handle conflict and resolve problems constructively
• Experience in administrating progressive discipline processes and performance management
• Able to do shift work, station in-store

Responsibilities

• Manage the daily operation of the store to ensure compliance on brand policies, image and maximize efficiency
• To support with the management to actively drive and contribute to the sales and profitability of the store by taking necessary action plans
• Improve the quality of sales by focusing on KPIs
• Provide feedback on merchandises to ensure sufficient stock level and right merchandises are in store
• Ensure that employees have product knowledge and are aware of company policies and procedures
• Work closely with visual merchandising team to make sure all store images are align with company policies
• Provide various reports and analysis for management review
• Cascade company communications to all members of the store team
• Monitor the store customer database to retain the loyal customers and generate new clients
• Act as an ambassador in serving the VIPs and regular customers especially during store events
• To provide training and coaching in order to cultivate continuous learning environment
• Handle after sales service and any ad hoc projects

Qualifications

• Minimum 6 years sales experience in luxury retail industry with at least 5 years at supervisory level
• Excellent leadership and people management skills
• Proven ability to network, recruit, train, develop and assess talent
• Excellent communication, customer service and interpersonal skills
• Proven ability to increase sales and profitability
• Strong clientele background
• Technical proficiency with SAP and POS systems
• Good command spoken and written of English

Sales management:

• Responsible for achieving category sales target by following store sales plan and managing daily, weekly and monthly sales operation
• Analyzing sales reports, indicating key issues, making development plan

Product management:

• Responsible for new product and visual merchandising
• Responsible for tracking product sell-through
• Responsible for making sales plans by analyzing product information and relevant data
• Assist in perfecting the product management process
• Effectively control and manage inventory
• Routinely report sales to store manager

Operation management:

• Monitor daily shift work and ensure smooth store operation
• Ensure store operation under company standard process and procedure
• Ensure store VM in BENLAI way
• Monitor and manage VM routinely to provide customers with a high standard of satisfaction at any time

People management:

• Coach and train sales associates, ensuring that sales associates is able to complete tasks independently
• Assist store management in building a sales associate development plan
• Daily store operation work

REQUIREMENTS

• A diploma or above, with at least 3 years of retail experience, working in the apparel business is preferred
• Ability to provide leadership, motivate and develop staff through company values
• Excellent written and verbal communication skills
• Proven organizational and analytical skills
• Ability to be proactive to drive sales by creating selling opportunities
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to work strategically, tactically, and operationally
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Ability to provide feedback in a constructive and professional way
• Ability to handle conflict and resolve problems constructively
• Experience in administrating progressive discipline processes and performance management
• Able to do shift work, station in-store

What to Expect

As a Store Manager at Tesla you are a seasoned and charismatic retail leader, responsible for overseeing and driving sales and delivery operations at your location. In this role, you will be responsible for leading the overall management and sales execution, recruitment, training, and development of a dynamic store team. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members' growth and development. You are a hands-on coach with a strong business acumen. You seek constant improvement of performance and have a strong understanding of numbers and KPIs.

What You'll Do

• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals
• Lead the interviewing and recruitment of candidates who possess the skills necessary to help achieve store goals
• Train and develop a staff to consistently perform to company standards
• Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities
• Control store expenses, including staffing, supplies, and services
• Adhere to processes regarding merchandise display and physical inventory
• Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
• Your performance will be measured by your ability to manage a productive team of Owner Advisors who are demonstrating strong sales performance and maintaining robust and active potential customer pipelines and Product Specialists who are actively engaging and signing up potential customers for sales follow up all while maintaining excellent customer satisfaction ratings for your store
• Employee must seriously learn about the company and products related knowledge, and pass internal testing; otherwise he/she will not be able to meet the full time employee's requirement
• Other Responsibilities: Perform other related duties as assigned, based on the business need

What You'll Bring

• 8 years working experience in retail , industry and key account sales with proven track record to meet or exceed targets and goals , 3 years above team management experience
• Excellent business development ability and business negotiation skills
• Logic thinker. Sensitive to facts and sales data, excellent logic analysis ability
• Self-starter who possesses exceptional time management skills and has great attention to detail
• Highly appreciate Tesla's startup culture and equip with a startup mentality
• Able to work under pressure, ability to manage team member and meet sales target in a fast-paced working environment
• Exceptional self-management and self-learning ability
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Ability to communicate relevant information to all levels of the organization
• Passionate dedication and ethical approach to sales management and operations
• Team player. Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Strong knowledge and proven work experience with retail store operations and systems
• Fluent communication in English and local language

•Coordinate with Operation Manager/ Brand Manager to define the overall goals and direction in the store to drive performance aligning with the company and responsible brand standard

•Work closely with Operation Manager to communicate and provide both of product knowledge and sales training to the store staff; delivering training sessions; reviewing staff job results and learning needs

•Communicate regularly with the store team to strengthen store performance and customer experiences to fulfill company/brand standard requirement

•Drive sales on daily/weekly/monthly basis with team including initiate innovative actions to achieve the sales target
•Work with Visual Merchandiser to give suggestions and ensure that window display properly setup as per brand's requirement

Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office - Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis

หน้าที่ความรับผิดชอบ

(1) ดูแลร้านและสินค้าในร้านให้อยู่ในสภาพสะอาด สวยงามเป็นระเบียบ

(2) เรียนรู้เกี่ยวกับสินค้า การขาย-ให้บริการ ตามระเบียบข้อบังคับของบริษัท

(3) ต้อนรับและให้บริการที่ดีกับลูกค้า เพื่อสนับสนุนการขาย เลือกสินค้าให้ตรงกับความต้องการของลูกค้า เพื่อทำให้ลูกค้าประทับใจ

(4) รับผิดชอบการขาย และการทำยอดขายสินค้าตามเป้าหมาย

(5) ช่วยกันดูแลรักษาสินค้าและทรัพย์สินของบริษัท มิให้เสียหายสูญหาย

(6) จัดทำรายงานการขาย Daily Sales(เดลี่ เซล)จัดสินค้า นับสต๊อก

รางวัลบรรลุเป้าการขาย(ค่าเป้าหมาย) มีสวัสดิการ ได้แก่ โบนัส ประกันสุขภาพ ประกันสังคม ส่วนลดซื้อสินค้าทั้งเครือ สิทธิพักร้อนที่ได้รับตั้งแต่ปีแรก และอื่นๆ รวมทั้งปรับเงินเดือนประจำปีทุกปี ,โอกาสความก้าวหน้าในงานอย่างรวดเร็วที่จะได้รับการพิจารณาขึ้นเป็นรองผู้จัดการร้าน ผู้จัดการร้าน หัวหน้างานขาย ฯลฯ หากมีผลงานที่ดี

คุณสมบัติผู้สมัคร

1. วุฒิ ม.3 , ม.6 ,ปวช. ,ปวส.- ป.ตรี ทุกสาขา
2. บุคลิกดี สุภาพ การพูด-การสื่อสารดี มีทักษะที่ดีในการนำเสนอกับลูกค้า
3. มีใจรักงานบริการ มีประสบการณ์เป็นผู้จัดการร้าน หรือ รองผู้จัดการร้าน มาก่อน
4. ปฏิบัติงานเป็นกะ ตามเวลาเปิดบริการของห้างสรรพสินค้าได้ (ทำงาน 6 วัน หยุด 1 วัน ต่อสัปดาห์)
5. มีความสนใจ ชื่นชอบด้านแฟชั่น บุคลิกภาพเหมาะสมกับสินค้าในแบรนด์ที่สมัคร
6. คล่องแคล่ว และรับความกดดันได้ดี

สถานที่ปฏิบัติงาน: โรงงานพุนพิน จังหวัดสุราษฎร์ธานี

• วางแผนเชิงกลยุทธ์ด้านกระบวนการทำงาน งบประมาณ และการบริหารกำลังคน
• ควบคุมและตรวจสอบการทำงานทั้งด้านระบบข้อมูล (SAP) และการปฏิบัติจริงให้ถูกต้องและเป็นปัจจุบัน
• บริหารจัดการสต๊อกคงคลังของวัตถุดิบ วัสดุส่งเสริมการขาย และอะไหล่ ให้เหมาะสม ลดปัญหา Dead Stock
• สนับสนุนการพัฒนาองค์ความรู้ของพนักงาน รวมทั้งจัดหาอุปกรณ์และเครื่องมือที่เหมาะสม
• ติดตามและกำกับงานให้สอดคล้องกับนโยบายองค์กรและระบบ QSE
• ประสานงานกับหน่วยงานภายในและภายนอก พร้อมปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมาย

• วุฒิการศึกษาปริญญาตรีสาขาบริหาร การจัดการ หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์ด้านการควบคุมและบริหารงานคลังสินค้าอย่างน้อย 5 ปี
• มีประสบการณ์ด้านการจัดการหรือบริหารทีมงานอย่างน้อย 5 ปี
• มีความรู้เกี่ยวกับการบริหารงานคลังสินค้า ระบบงานสต๊อก และการหมุนเวียนสต๊อก
• ใช้โปรแกรม Microsoft Office (Word, Excel, PowerPoint) ได้ดี
• มีความรู้ความเข้าใจเกี่ยวกับระบบ QSE
• มีทักษะการสื่อสาร การวิเคราะห์ การแก้ปัญหา และภาวะความเป็นผู้นำ
• บุคลิกภาพและมนุษยสัมพันธ์ดี สามารถปฏิบัติงานนอกพื้นที่ได้

KEY FUNCTION

• Lead the team by giving strategic direction and fostering collaborative and service centric culture in the store
• Ensure the store provides a sincere client experience and maximise profitability
• Achieve and maintain operational excellence through the efficient running of all areas of the store
• Commercial awareness, connection to your local client base and partnership with the regional and corporate teams will ensure your store's success

BRAND

• Be the role model of CELINE Values, CELINE Retail Philosophy, CELINE's image guidelines and ensure that the team is in line with them

TEAM

• Promote and maintain a strong sense of team spirit
• Lead and coach the team, ensuring that they have exceptional brand and product awareness
• Identify individual and team training needs and communicate these to Training & Retail Manager
• Ensures that the team receives training regularly in order to develop client service, product knowledge and selling skills
• Individual performance review 1/month: One on One
• Plan roster, staffing request, absences and time off in advance to provide appropriate store coverage
• Participate and prepare for monthly team/office meetings
• Hold morning information and motivational briefings in partnership with office management team
• Coordinate the scheduling of inventories and cycle counts with stores (ASM, SP)
• Identify personal development needs to tailor individual training plans, secure succession planning
• Foster collaborative work environment through transparence and feedback culture
• Be the voice of Celine Management communicating strategic vision, targets, projects and initiatives
• Responsible for recruiting and developing a network outside of the store environment

Job Responsibilities
CLIENT

• Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the House CELINE
• Support team in building and strengthening relationships with clients
• Drive local clients network growth and increase their loyalty
• Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) in order to retain actual clients and detect new high potential clients
• Involvement in trunk show organisation and hosting of store events in cooperation with office team
• Assist in facilitating solutions to client needs/issues
• Spread a true client and service centric mindset in the team
• Propose & animate in-store clientelling actions (previews, events…)
• Be proactive outside the store by increasing customer flow and developing local network

BUSINESS

• Drive sales targets, KPI'S and client strategy
• Analyse the business, identify anomalies and propose action plans to office management
• Assign clear targets to each team member
• Provide weekly reporting; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Manager & CRM Manager
• Lead the Boutique with full profit and loss responsibility
• Monitor business performance and take necessary actions to improve where needed
• Gives a vision, anticipates business changes and assesses risks and opportunities
• Sets action plan before the KPIs may require it

MERCHANDISE

• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
• Ensure the products replenishment and manage physical inventory of merchandise
• Be responsible for developing and implementing strategies to maximise product performance by leveraging visual merchandising, clientelling training and team animation
• Ensure product integrity through strict adherence to AS&Q guidelines

VM

• Maintain the visual display of the products in accordance with VM and CELINE visual merchandising standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies, procedures and business needs

STORE / BACK OFFICE

• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stockroom guidelines

VALUES

• Sincerity: spontaneity, being attentive and receptive to others; considerate honesty
• Agility: ability to bounce ideas, inventive pragmatism; a taste for collective intelligence;
• Focus: high standards and expertise, concentrating on the essential, a clear sense of objectives

TO BE / TO HAVE

• Empathy: attentiveness and powers of observation, pleasure in customer contact;
• Exemplary advisory abilities and your unconditional sense of customer service;
• Energetic and unifying team spirit, motivating staff and creating an effective group dynamic
• Driving team's result
• Business Acumen
• Dealing with ambiguity
• Good knowledge of CRM (Customer Relationship Management) tools
• Strategic agility
• Excellent communication skills and influencing skills at all levels
• Managing vision and purpose
• Building an effective team