508 Retail Team Leader jobs in Thailand

About the role

We are seeking a talented Customer Service professional to join our team at International Metal & Jewelry Co., Ltd. in Mueang Lamphun, Lamphun. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be on ensuring customer satisfaction, resolving inquiries, and contributing to the overall success of our client and sales administration operations.

What you'll be doing

1. Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
2. Assist customers with product information, order placement, and order tracking
3. Handle customer complaints and concerns, and work to resolve issues to the customer's satisfaction
4. Maintain accurate customer records and update customer information as needed
5. Collaborate with other departments to ensure seamless customer experiences
6. Contribute to the continuous improvement of customer service processes and procedures
7. Provide administrative support to the sales team as needed

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
2. Strong problem-solving and decision-making skills to handle customer inquiries and concerns
3. Attention to detail and the ability to maintain accurate records and data
4. Familiarity with customer service best practices and a commitment to delivering exceptional customer experiences
5. Proficiency in relevant software and technologies used in a customer service environment
6. Previous experience in a customer service or client-facing role, preferably within the administration and office support industry

What we offer

At International Metal & Jewelry Co., Ltd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Generous paid time off and holiday leave
2. Opportunities for career development and advancement
3. A collaborative and inclusive company culture

About us

International Metal & Jewelry Co., Ltd. is a leading provider of high-quality metal and jewelry products. Established over 20 years ago, we have a strong reputation for innovation, quality, and exceptional customer service. Our team of dedicated professionals work tirelessly to deliver the best possible solutions to our clients, and we are committed to fostering a diverse and inclusive workplace.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

Job Description:

• Directly deal to customers (Purchasing team, Logistic , account and Finance)
  
  Main task is to access customer web site to get forecast ,PO, Label  ,delivery note , Billing and follow up payment
• Proceed forecast and  order into NMB system ,
• Follow up  shipment /delivery  reply, check /submit delivery plan  to each  customer
• Communicate with both  and Factory side in case pull in /push out
• Preparing quotation when exchange rate change  and change new price in NMB system
• Prepare sales estimation of each items
• Preparing sales routing in case new business
• Issue  delivery order and communicate with Logistic and warehouse to arrange cargoes to customer
• Issue Tax invoice and send Tax Invoice to customer and submit to NMB account team
• Follow up billing and payment from customer
• Submit AR report  for each customer
• Submit sales report for BOI purpose to each customer
• Support sales team in case any  action required ( Such as unforeseen delivery issue  or Quality issue)
  
  Contact  Routing : (Customers ,Factory, Product Coordinator, Logistic , Account  and Sales team)
  
  Correspond with customers  Window persons  such as :  Purchasing , Sourcing , quality control, production, accounting

Qualifications:

• Bachelor Degree  --- any relate field
• Experienced in related customer service especially manufacturing field)
• Good Communication skill  with Service mind
• Good English skill  TOEIC score, Min 600, Good Communication negotiation skill

Microsoft office Skill

    >Excel : Daily  Need basic excel formula knowledge and attitude to study more   

    > Word :・ Basic skill

• Basic knowledge and experience  in Logistic /Incoterm
• Others : Company provide Notebook
• Company working Hour   : Sharply start 8.00am – 17.30 pm  , no overtime support
  
     Saturday working 1-3 days a year (based on company calendar)

สวัสดิการ :

ค่าตำแหน่ง ค่าภาษาอังกฤษ โบนัส ปรับขึ้นเงินเดือนประจำปี ที่พักใกล้สถานที่ทำงาน รถรับส่ง ชุดพนักงาน ข้าวฟรี อาหารราคาย่อมเยาว์ กองทุนสำรองเลี้ยงชีพ ค่ารักษาพยาบาลของพนักงาน และครอบครัว ตรวจสุขภาพประจำปี อาหารญี่ปุ่น ราคาย่อมเยาว์ (มื้อเย็น) งานเลี้ยงสังสรรค์ประจำปี

Or client is in the medical device business.

Overview:

This Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the APAC customers within the guidelines set by the company. 

How You'll Make an Impact:

• Handle inbound orders & enquiries (via faxes and emails) from customers & channel partners.
• Reply promptly to emails, and follow-up with internal work groups for enquiry closure.
• Proactively and regularly update & reconcile with customers & channel partners.
• Process customers' orders promptly and accurately.
• Match customer orders against supporting documents (eg. quotations, emails etc).
• Ensure submission of orders to Logistics according to cut-off time.
• Coordinate with Logistics for local deliveries and shipments.
• Ensure prompt billing of stock placement at customer's premises.
• Submit electronic invoices to customers' e.g. via email or online portals.
• Work closely with APAC Customer Service teams to ensure customers' orders and enquiries are processed correctly and in a timely manner.
• Ensure accuracy and compliance with all related regulations for all orders.
• Ensure compliance to export regulations & Incoterms.
• Collaborate with supply chain teams to ensure the smooth flow of supplies, when necessary.
• Maintain good documentation of customer orders, invoices & other relevant supporting documents.
• Ensure prompt retrieval of documents (eg. CTC invoices, COA, MSDS etc) upon customer request.
• Support any other administrative tasks as assigned.

Qualifications:

• Bachelor Degree in Business Studies or Science.
• At least 0-1 year of customer service experience.
• Proficiency in English Language, spoken and written.
• Work 5 days per week: Mon. – Fri A.M. – 17.30 P.M.
• BTS Ratchadamri station or MRT Si Lom.

Job Descriptions

•  Contact with local customer and follow up to process the freight and customs clearance procedures.

•  Managing shipping documents: invoices, packing lists, B/L  Form. Checking the accuracy of import documents.

•  Coordinate with carrier, shipping company and transportation company.

•  Enter manifest to carrier.

•  Prepare and verify all shipping documents.

•  Able to make shipment planning.

•  Issue billing to customer.

•  Record Costing Data.

Qualifications

•  Male or Female age 24-30 years old.

•  Bachelor's degree in a logistics or related field.

•  At least 2 years of relevant work experience

•  Strong knowledge of import operations and all related documents (import processes, BL, etc.)

•  Good command of basic Microsoft Office (Word, Excel, etc.)

•  Good to fair command of English, especially writing

•  Positive attitude and self-motivated

About Aspire Lifestyles Thailand

Aspire Lifestyles Thailand is a global leader in concierge and lifestyle services. We support high net worth individuals by providing personalized, premium services ranging from restaurant and hotel bookings to complex travel planning and exclusive lifestyle experiences worldwide.

Customer Service - Lifestyle Concierge (English Skills)

The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge service, including:

• 20, ,000 THB/month (depending on experience)
• 25,000 THB/month (for candidates with 4+ years of Customer Service experience)

Responsibilities:

• Handle customer requests on behalf of our clients via phone, email, and/or chat.
• Research and fulfill requests in areas such as dining, entertainment, travel, sports & recreation (including golf), shopping, and unique requests.
• Provide accurate and timely responses to inquiries and complaints.
• Ensure compliance with contractual scope of services and communicate limitations in a positive manner.
• Participate in meetings and training sessions to stay updated on client requirements.
• Use web-based and computer-based programs to manage customer data and process requests.
• Adhere to company and client policies when interacting with customers.
• Protect all customer personal data and escalate any incidents when necessary.
• Meet or exceed program performance metrics (attendance, quality, etc.).

Candidate Requirements:

• Bachelor's degree in any field (New graduates are welcome).
• More than 2 years of customer service or call center experience is a plus.
• Fluent Thai speaker with a good command of English.
• Interest in global lifestyle trends (shopping, sports, culture, travel, etc.).
• Enjoy problem-solving and providing excellent customer service.
• Strong organizational and administrative skills.

Location: GPF Witthayu Towers –

Benefits & Welfares

• OT, Night Shift Allowance, Transportation Allowance
• Work on shifts that are flexible for life.
• Provident Fund % (สูงสุดตามกฏหมาย)
• เบิกค่าเล่าเรียนบุตร
• ตรวจร่างกายประจำปี
• การอบรมพัฒนาทักษะ
• ประกันชีวิต อุบัติเหตุและทุกพลภาพ 24 ชม. ทั่วโลก สูงสุด 72 เดือน
• พักร้อนเริ่มปีแรกที่ 10 วัน และสูงสุด 15 ปี โดยใช้ได้ตั้งแต่ผ่านทดลองงาน
• สวัสดิการคนไข้ในโรงพยาบาลชั้นนำไม่จำกัดจำนวนวันการเบิก บริษัทจ่าย 100% สูงสุดถึง 600,000 บาท
• เบิกค่ารักษาพยาบาลพร้อมค่าทันตกรรม ค่ารักษาพยาบาลคนไข้ใน ค่ายาจากคลีนิคและร้านขายยา
• โบนัสประจำปี เงินรางวัลต่างๆ

ตำแหน่ง: Customer service & office Supportบริษัท Global Style Trading Co., Ltd. กำลังมองหาพนักงานลูกค้าสัมพันธ์ และสนับสนุนงานสำนักงานที่มีความมุ่งมั่นและเต็มใจให้บริการ เพื่อร่วมเป็นส่วนหนึ่งของทีมงานของเรา ตำแหน่งนี้เป็นตำแหน่งสำคัญในการสร้างประสบการณ์ที่ดีให้แก่ลูกค้าของบริษัทฯ และสนับสนุนการดำเนินงานภายในสำนักงานให้บรรลุเป้าหมายหน้าที่หลัก:- ให้บริการและตอบข้อซักถามแก่ลูกค้าผ่านทางโทรศัพท์ อีเมล และช่องทางการติดต่ออื่น ๆ
- จัดการงานทั่วไปในสำนักงาน เช่น รับ-ส่งเอกสาร จัดเก็บเอกสาร และสนับสนุนงานบริหารจัดการ
- ประสานงานกับหน่วยงานและฝ่ายต่าง ๆ เพื่อให้บริการและความช่วยเหลือแก่ลูกค้าอย่างมีประสิทธิภาพ
- บันทึกและติดตามข้อมูลลูกค้าและรายการต่าง ๆ อย่างเป็นระบบ
- สนับสนุนงานอื่น ๆ ตามที่ได้รับมอบหมาย
ทักษะ คุณสมบัติ และประสบการณ์:- สำเร็จการศึกษาในระดับปริญญาตรีหรือเทียบเท่า
- มีความสามารถในการสื่อสารและการให้บริการที่ดี มีความสุภาพ มีมนุษยสัมพันธ์ที่ดี
- มีทักษะการใช้คอมพิวเตอร์และโปรแกรมสำนักงานได้เป็นอย่างดี
- มีความละเอียดรอบคอบ และมีความรับผิดชอบสูง
- มีประสบการณ์ด้านงานบริการลูกค้าหรืองานสำนักงานจะได้รับการพิจารณาเป็นพิเศษ
สมัครเลย

Urgently Required

Location: The Livin Phetkasem

Support for condominium Transfer

Job Description:

1. Preparing the documents for customers and company with document controlling skills.

2. Co-ordinate with sales ,government affair officer, property management team and others.

3. Contact customers for transferring appointment and other related activities.

4. handling with complaints from customers.

5. Follow up work progress with other external and internal departments.

6. Negotiate and convince customers to transfer.

7. Inspector

Qualification:

1. Bachelor degree in any related. 

2. Result oriented, can do attitude with high responsibility, and service mind. 

3. A strong Microsoft office skills

4. Banking background or Real Estate backgeround is a plus. 

5. Ability to work under pressure and can do ad-hoc work. 

6. Good communication and negotiation skills. 

7.Voice tone and speaking manner in a delightful communication is necessary.

8. Work 6 days shift work (9.00 AM PM)

Key Responsibilities:

• Monitor and track incoming shipments by coordinating plans with the Logistics owner to get all complete documents and Invoice data from system (SAP)
• Review shipping document (Invoice/Packing List/Purchasing Order/ Scheduling Agreement) and relevant documents matching with invoice and related file form system (SAP)
• Download CIF/FOB file from System Application Program (SAP) send to Center team
• Upload CIF/FOB broker report into System Application Program (SAP)
• Receive and check physical shipping documents & Customs ticket at Customs Gate
• Check & keep physical shipping documents & Customs ticket at Customs Office

Qualifications:

• Bachelor's degree in Business Administration, Logistics Management or any related field.
• At least 1-2 years of experience in Customs Clearance (Export-Automotive) field.
• Knowledge of Import-Export procedure and Free Zone would be an advantage
• Good command of both written and spoken in English
• Good communication skill and Problem-Solving skills.
• Computer Literacy in MS Office, familiar with SAP would be an advantage
• Ability to work under pressure with high sense of responsibility.

Working Location:AMATA City Rayong Industrial Estate, Pluakdaeng, Rayong

We offer an attractive remuneration package to the successful candidate with exciting and challenging roles in our progressive organization.

Interested applicants, please submit your updated English resume (Only) with current & expected salary via APPLY NOW

Yusen Logistics (Thailand) Co., Ltd. (Head Office)

One, Two FYI Center 6th, 7th Fl., Rama 4 Rd.,

Klongtoey, Klongtoey, Bangkok 10110

Tel , and

Only shortlisted candidates will be notified.

Job Description

As a Customer Service Specialist at SCI E-commerce, you will be the first point of contact for our customers across leading e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.). You will ensure excellent customer experiences by handling inquiries, resolving issues, and coordinating with internal teams to deliver the best solutions.

Responsibilities:

• Handle and respond to online inquiries across marketplace platforms in a timely and professional manner.
• Ensure customer satisfaction and maintain excellent response rate metrics.
• Provide accurate and clear information to customers and resolve complaints effectively within company guidelines.
• Follow up with customers to ensure closure of issues.
• Collaborate with fulfillment, account managers, and brand teams to resolve operational concerns.

Requirements:

• Bachelor's degree (any field) or equivalent practical experience.
• 1–2 years of experience in customer service, preferably in e-commerce or online retail (live chat specialist).
• Proficient in English (both written and spoken); Thai language required.
• Strong problem-solving skills, detail-oriented, and able to multitask effectively.
• Excellent communication skills and a customer-first mindset.
• Experience with Shopee, Lazada, or TikTok Shop is a strong plus.

What We Offer:

• Opportunity to build your career in one of Southeast Asia's fastest-growing e-commerce companies.
• Exposure to working with leading global and local brands.
• Dynamic, international working environment with career growth opportunities.