What Jobs are available for Sales Clerk in Thailand?

Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.
In This Role You'll Make An Impact By

• Promote digital order platform to new customers.
• Customer on boarding to ensure the sufficient communication regarding supply chain related services.
• External interface to receive customer orders and order changes. Attend to the customer calls and email.
• Coordinate with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
• Coordinate with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
• Handle and coordinate the delivery and shipping documents for outbound delivery.
• Courier original documents to customers using Thai post.
• Coordinate with the Logistics Specialist and external vendor to do custom clearance.

To succeed you must hold:

• At least 2 years of relevant Customer Service/ Supply Chain work experience.
• SAP knowledge required and Salesforce knowledge as additional advantage.
• Excellent communication skills in English & Thai.
• Responsible with positive attitude.

Could our purpose be yours?
Then apply today
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Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

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We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

ตำแหน่ง: Customer Service

บริษัท Kick2Cloud Co.,Ltd. กำลังมองหาพนักงานที่มีความพร้อมและมุ่งมั่นที่จะดูแลลูกค้าของเราอย่างยอดเยี่ยม ในตำแหน่ง Customer Service คุณจะมีบทบาทสำคัญในการตอบคำถามและให้คำแนะนำแก่ลูกค้าให้ประสบการณ์ที่ดีในการใช้บริการของเรา

หน้าที่หลัก:

• ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าทางโทรศัพท์ และช่องทางออนไลน์
• ให้คำปรึกษา แก้ไขปัญหา และให้บริการลูกค้าที่บริษัทลูกค้า กรณี Onsite Support
• จัดการและแก้ปัญหาเกี่ยวกับการให้บริการและผลิตภัณฑ์ของบริษัท
• ติดตามและแก้ไขปัญหาให้กับลูกค้าจนกว่าจะได้รับการแก้ไขอย่างสมบูรณ์
• บันทึกรายละเอียดการติดต่อของลูกค้าและการแก้ไขปัญหาลงในระบบ
• ให้ข้อมูลและคำแนะนำที่มีประโยชน์แก่ลูกค้าเพื่อสร้างประสบการณ์ที่ดี

ทักษะ คุณสมบัติ และประสบการณ์:

• มีประสบการณ์ในการให้บริการลูกค้าเป็นเวลาอย่างน้อย 1-2 ปี
• มีทักษะการสื่อสารที่ดี สามารถให้คำแนะนำและแก้ปัญหาให้กับลูกค้าได้อย่างมีประสิทธิภาพ
• มีความยืดหยุ่น อดทน และความเข้าใจในความต้องการของลูกค้า
• มีความสามารถในการใช้เทคโนโลยีและระบบคอมพิวเตอร์เพื่อการทำงานได้อย่างคล่องแคล่ว
• มีทัศนคติที่ดีและมุ่งมั่นในการทำงาน
• สามารถไปทำงานนอกสถานที่ได้ พื้นที่กรุงเทพและนนทบุรี

สมัครงานกับ Kick2Cloud Co.,Ltd. ในตำแหน่ง Customer Service ทันที

SUMMARY OF POSITION

We are looking for a customer-oriented service representative dedicated to supporting our European market customers (B2B and B2C). This person will act as the liaison for customers, providing product and service information, managing after-sales support, and resolving enquiries/ complaints with accuracy and efficiency.

The aim is to ensure excellent service standards, maintain high customer satisfaction, and support the brand's long-term growth and customer retention in Europe. From time to time, this position may also support sales or marketing related activities.

PRIMARY RESPONSIBILITIES (CUSTOMER SERVICE – EUROPE)

• Manage all incoming enquiries from European customers via phone, email, and digital channels
• Provide timely, professional responses in English (and other European languages where possible)
• Handle both B2B and B2C requests, including after-sales service such as returns, warranties, and exchanges
• Build strong relationships with European customers through clear, professional, and friendly communication
• Handle complaints by providing appropriate solutions within approved guidelines and ensure follow-up until resolution
• Maintain accurate records of customer interactions, orders, and feedback
• Prepare regular reports on customer service issues, trends, and after-sales cases
• Provide feedback to sales and marketing teams based on customer insights from Europe
• Support customer-related activities for sales and marketing when needed

ACADEMIC & TRADE QUALIFICATIONS

Essential Qualifications

• Diploma or Higher in any field of specialization
• Excellent command of English (reading, writing, and speaking) – must be able to communicate confidently with European customers and partners

Desirable Qualifications

• Proficiency in additional European languages (such as German, French, Spanish, or Italian) will be considered a strong advantage
• Customer service-related certification or training
• Knowledge of e-commerce tools and platforms
• Knowledge of social media communication
• Competence in Microsoft Office applications

EXPERIENCE

Essential:

• At least 1–2 years of experience in a customer service position

Desirable:

• Prior experience in international customer service, particularly with European markets
• Experience in service-oriented industries or e-commerce

PERSONAL QUALITIES & BEHAVIOURAL TRAITS

• Able to work independently and meet deadlines
• Team player with strong organizational and interpersonal skills
• Strong communication skills, particularly in English
• European language skills are a plus
• Calm, polite, and professional under pressure
• Highly organized and able to multi-task
• Attention to detail

Job Description

* This role is responsible for managing the end-to-end export and import processes, ensuring

* smooth coordination and full customs compliance with regulations. The role involves

* collaborating with key business partners to ensure effective management, timely solutions, error-free documentation, and execution.

Responsibility

1. Import–Export Coordination

-Verify the accuracy of import–export documents such as Invoice, Packing List, B/L, and AWB.

-Coordinate with Shipping agents, Forwarders, transport providers, and the Customs Department.

-Monitor shipment status to ensure timely delivery of goods.

1. License Application (TISI/FDA)
   
   -Prepare and submit import license applications to relevant government authorities (TISI, FDA, Customs).
   
   -Review laws, regulations, and requirements applicable to specific products.
   
   -Follow up on license approvals and maintain proper filing of related documents.

2. Customs Declaration Entry
   
   -Input import/export customs declaration data into the Customs system (EDI/NSW).
   
   -Verify HS Code, tariff classification, and applicable duties/taxes for accuracy.
   
   -Coordinate with Customs officers and Shipping agents to resolve declaration issues.

3. Documentation and General Coordination
   
   -Record and maintain import–export and licensing documents systematically.
   
   -Coordinate with Sales, Warehouse, and both domestic and international business partners.

Qualifications

- Bachelor's degree in any field

- At least 1 years of relevant work experience

- Proficiency in computer skills (MS Word, Excel, PowerPoint) and email

- Strong knowledge of export and import operations and all related documents (import/export processes, shipping, customs clearance, FTA, BL, Invoice, Packing List, AWB ,TISI, FDA,EDI/NSW)

- Excellent interpersonal communication, negotiation, presentation, and problem-solving skills

- Ability to work well both independently and as part of a team

customer service

จังหวัด กรุงเทพมหานคร (เขตลาดกระบัง)

อัตราค่าจ้าง ตามตกลง

รูปแบบงาน อื่นๆ (Other)

อัตรา จำนวน 1 อัตรา

รายละเอียดงาน

ดูแลลูกค้าและรับออเดอร์

คุณสมบัติผู้สมัคร

• หญิง อายุ 21-35 ปั
• ปวส-ปริญญาตรีทุกสาขา
• แคล่วคล่อง และมีทักษะในการติดต่อสื่อสาร

สถานที่ปฏิบัติงาน

บริษัท ภูมิพัฒน์ฟาร์ม จำกัด

วิธีการรับ

ส่งใบสมัครทางEmail

บริษัท ภูมิพัฒน์ฟาร์ม จำกัด

เลขที่ 93 ถนนเลียบคลองลำกอไผ่ แขวงลำปลาทิว เขตลาดกระบัง กรุงเทพมหานคร 10520

ติดต่อ คุณสุรีรัตน์

โทรศัพท์ :

แฟกซ์ :

รายละเอียดบริษัท

บริษัท ภูมิพัฒน์ฟาร์ม จำกัด เป็นผู้ผลิตและผู้ค้าปลากะพง ปลาทับทิม

และปลานิล ส่งขายให้กับห้างค้าปลีกขนาดใหญ่ ร้านอาหาร และภัตตาคาร

บริษัทมีฟาร์มเลี้ยงปลาแบบครบวงจรขนาดใหญ่ของตัวเอง มีศูนย์จัดจำหน่ายดำเนินการโดยบุคคลากรมืออาชีพโดยตรง

ที่มาจาก วันที่ : 29 ตุลาคม 2568

Wako Logistics (Thailand) Co., Ltd.

About Company
We established in 1999, and held MTO license, our goal is to provide a seamless comprehensive "one stop" professional forwarding and logistics simple solutions to meet your special requirements in today's globally driven competitive and complex environment. Big enough to do the job but small enough to do it better, we incorporate flexible, cost efficient, quality services with advanced information technologies to help your business to realize its goal.

Responsibilities

• Processing an export shipments as per Shipping Instruction
• Ensure a smooth booking, documentation and invoicing process
• Preparing shipping documents (Bill of lading, Invoice, PO, P/L, COA, etc.).
• Act as center point of contact with customers for booking process, document confirmation/correction and related clarifications (including amendments)
• Verifying the job is priced correctly upon sending the booking confirmation
• Provide feedback on shipment and process improvement to Supervisor or directly to Head of Department
• Work closely with other departments to support the booking process and expand more business

Qualifications

• Bachelor's Degree or higher in Logistics, Management, or any related field.
• Experienced and knowledgeable in Freight Forwarding Business or related fields.
• Strong OFR Export both Operations and Customer Services.
• Good command of written and spoken English.
• Good computer skill.
• Strong interpersonal and cooperate with all levels including management.
• Can-Do attitude.

Contact
Wako Logistics (Thailand) Co., Ltd.

75/18 Ocean Tower 2 Bldg, 16th Fl., Sukhumvit 19 (Wattana), Klongtoey Nua, Wattana, Bangkok 10110

Tel: / Fax:

K. Kanjawat Alramlers Email:

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Key Responsibilities

• Responsible for prompt production of B/L & smooth cargo release, coordination and communication with customers
• Responsible for accurate data input in MSC system
• Manage the Import Section and supervise performance of the Export Team members to ensure a high quality of service and customer satisfaction
• Handle special and exceptional problems for all Import shipments / enquiries
• Coordinate with Import team to ensure local & global requirements are met
• Manage key customer relationships and expectations
• Lead & participate in support system improvement / new projects implementations
• Any additional duties assigned by immediate supervisor or department manager

Key Stakeholders & Interface

• External – Customers
• Internal – Other departments

Key Experience & Qualifications

• Minimum Diploma or bachelor's degree in logistics or maritime transportation or equivalent
• Good knowledge of Export Documentation in shipping or forwarding
• Minimum 2-3 years' experience in shipping or forwarding

Key Competencies & Skills

• Positive attitude and able to work under pressure
• Ability to lead a small section
• Good communication, interpersonal and presentation skills
• Meticulous with an eye for details
• Strong Analytical Skills
• Initiative

Employee Benefits

• Annual Leave 15 Days/Year
• Birthday Leave
• Fix Bonus + Variable Bonus
• Provident Fund
• Group Insurance (Life&Medical)
• Flexible Working Hour
• Meal Allowance Every Month
• Glasses Allowance
• Dental Allowance

Work location: Near BTS Phra Khanong

All application will be treated strictly confidential

Job Summary:

As a Customer Service at ActionCity (Thailand), you will be the frontline of our customer communication - answering chats across all platforms and turning every conversation into a sales opportunity. Your main goal is to deliver a friendly, fast, and professional online experience that drives customer satisfaction and sales conversion. You will handle inquiries, recommend products, upsell and cross-sell collectible items, and ensure smooth order handling from chat to checkout. This position is perfect for someone who is energetic, service-minded, and passionate about toys, pop culture, and collectibles, someone who loves chatting with customers and knows how to turn conversations into results.

Job Description:

• Online Customer Engagement

• Respond promptly and professionally to customer inquiries via LINE Official Account, Facebook, Instagram, Shopee and other chat platforms.

• Maintain a friendly, positive, and brand-consistent tone in all communication.
• Understand customer needs and recommend products, bundles, and promotions accordingly.
• Handle customer feedback, complaints, or delivery issues with care and follow up until resolution.
• Build good relationships with customers and turn first-time buyers into loyal fans.

• Sales Promotion & Conversion

• Promote new arrivals, pre-orders, and campaign offers to encourage purchases.

• Actively upsell and cross-sell during chat conversations to increase order value.
• Use product knowledge and storytelling to make each conversation engaging and persuasive.
• Follow structured sales flow: greet → identify needs → recommend → confirm → close sale.

• Track and record chat-to-sale conversion rates and report to Marketing/GM weekly.

• Order & Payment Coordination

• Confirm orders, payment details, and customer information with accuracy.

• Coordinate with relevant teams (Stock, Operation, Accounting) to ensure order fulfillment and on-time delivery.
• Handle payment confirmation, refund inquiries, and issue receipts/tax invoices as needed.
• Maintain order records, chat logs, and customer data according to PDPA guidelines.

• Marketing & Campaign Support

• Support the Marketing team in executing campaigns and broadcasts on online channels.

• Share product information, news, and promotions via chat and other online channels.
• Collect feedback and report customer trends, FAQs, and improvement ideas to the team.
• Assist with basic content tasks (caption drafts, customer messages, event reminders).

• Reporting & Improvement

• Update daily chat logs, customer inquiries, and sales performance reports.

• Suggest improvements to enhance the chat flow and customer experience.
• Participate in internal meetings to share insights and learn new product updates.

Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, Communications, or related fields.

• Experience:

• 1–3 years of experience in Customer Service, Online Sales, or E-commerce Chat Operations.

• Experience handling customer chats via LINE, Facebook, or Instagram is required.
• Experience with toy, lifestyle, or retail industries is a plus.

• Technical Skills:

• Excellent command of chat and online communication platforms.

• Familiar with online channel functions (tags, quick replies, auto reply, coupon, and rich menu).
• Basic use of Google Sheets/Excel for order and sales tracking.
• Basic understanding of CRM systems, PDPA, and order management processes.

• Soft Skills:

• Friendly, service-minded, and persuasive with strong closing skills.

• Fast typing, clear writing, and professional chat etiquette.
• Strong problem-solving and multitasking abilities.
• Team player with a can-do attitude and positive energy.
• Highly responsible, reliable, and organized.
• Language: Proficiency in English and Thai (written and spoken) for chat and product names. Chinese is a big plus.

About the Company

A global company with a distinctively French identity, Motul remains true to its roots while looking towards the future. Today, Motul continues to power forward its automotive and industrial competences in the lubricant space. Motul employs the same ideology everywhere: passion for ingenuity. This passion, which unites lovers of engineering to their machinery is the same passion that unites Motul's People. Continuously crafting new solutions, ingenuity is at the heart of Motul's culture.

About the Role

The Customer Service and Logistics Senior Executive is responsible for ensuring seamless customer experiences by managing orders, addressing inquiries and coordinating logistics activities. This role involves interacting with customers, handling outbound shipment and resolving delivery issue to maintain high customer satisfaction and efficient supply chain operations.

Responsibilities

Customer Service and Order fulfillment

• Ensure accurate and timely processing of orders for domestic and international customers, including orders for marketing and other activities, as well as purchasing local products and service in the ordering system
• Coordinate with warehouse and distribution teams for smooth order fulfillment
• Implement and monitor customer service standards and procedure to enhance customer satisfaction
• Improve customer experience through order management, feedback analysis and process improvement

Logistics Operations

• Plan and coordinate the movement of goods. Coordinate with 3rd party logistics provider, warehouse and internal team to ensure timely delivery and distribution of products
• Work to minimize delays and improve delivery timelines
• Monitor and manage inventory distribution to ensure customer demand is met
• Oversee end-to-end logistics process including inventory distribution management, order processing and outbound transportation
• Resolve any logistical challenges

Reporting and Analysis

• Track Key Performance Indicators (KPIs) for both customer service and logistics, providing detailed report to Supply Chain manager
• Providing Sale report, Back order to related party
• Provide support to Finance team on sales verification and reconciliation activities

System and Master data management

• Work independently on SAP for SD/MM for order processing & other related transactions and other tools used in operations (3PL tracking tool, excel reporting tools, etc.)
• Create and manage new product codes & new customer data in local ERP system

Continuous Improvement and others

• To support Supply Chain team on continuous improvement activities (Innovation / Synchronization / Digitization / Simplification) for the assigned accounts and processes through data analysis and change management process
• Document processes (SLA, Work Instruction, etc.) together with deployment to the team
• Suggest improvement to enhance customer satisfaction and operational efficiency
• Other ad-hoc duties assigned by the Supply Chain and Demand Planning Manager

Qualifications

• Bachelor's degree in Logistics, Supply Chain management, Business administration or related field

Required Skills and experience

• Min 5 years of experiences in Customer Service, Logistics, or Supply Chain role
• Proficiency in ERP system (SAP) and Microsoft Office (Excel, Words, etc.) is a MUST
• Experience in order management system, payment gateway, e-commerce processing is a plus
• Thai proficiency: Fluent Thai speaker
• Good command of English (spoken, written, reading)
• Customer-focused and continuous improvement mindset
• Ability to work independently and as part of the team
• Excellent collaboration and interpersonal skills
• Effective communication skills
• Good problem-solving and conflict resolution skills together
• Strong analytical abilities and attention to details
• Ability to multitask and prioritize with fast-paced environment

The role is expected to commence from January 2026. We invite qualified candidates to apply for this exciting opportunity. We appreciate your interest in joining our team and encourage you to submit your application. Please note that only shortlisted candidates will be contacted for further discussion.

Thank you for considering a career with us