727 Service Agent jobs in Thailand

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Location - Empire tower, Bangkok, Thailand

Key Responsibilities

• Customer's business acumen and ability to know what factors drives the decision making.
• Onboard customers and build strong and collaborative relationship with both established and new customers.
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Lead Digital adoption discussions with customers.
• Cross-sell & upsell Logistics and Services products to customers.
• Performance reviews with customer.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.

We Are Looking For

• Talent with a few years of experience in customer service and shipping, supply chain or logistics industry.
• Proficiency in English and local language is required.
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Stakeholder management skills and relationship building.
• Good understanding of operational processes.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Passion to drive closures & high-level customer service orientation.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

About the Role

With a strong presence across multiple sales channels—including our website, LAZADA, Shopee, LINE Official Account, and in-store locations—we are dedicated to delivering exceptional customer service and ensuring a seamless online shopping experience.

We are seeking a highly motivated 
Customer Service Agent
 (part-time) to manage and optimize our online sales channels while providing top-tier customer support. This role requires customer service skills to enhance customer satisfaction and drive sales.

Key Responsibilities

• Utilize strong interpersonal skills to effectively communicate with customers, ensuring their satisfaction and loyalty to our brand and addressing customer inquiries and concerns with a friendly and professional demeanor.
• Employ your sales skills to identify opportunities for upselling and cross-selling, maximizing revenue while enhancing the customer experience.
• Coordinate with logistics team to ensure accurate and timely processing of orders.
• Handle order processing, returns, exchanges, and payment-related issues.
• Monitor and respond to customer reviews and feedback on all e-commerce platforms.
• Develop customer engagement strategies, such as loyalty programs, membership benefits, and personalized follow-ups to drive sales.
• Collaborate with team members to continuously improve the customer service process and share best practices.

Qualifications & Requirements

• Bachelor's degree
   in Business, Marketing, Communications, or a related field.
• 1-3 years of experience
   in customer service.
• Strong knowledge of 
  marketplace platforms (LAZADA, Shopee)
   and 
  LINE Official Account
   is a plus.
• Excellent communication skills in 
  Thai and English
   (both written and spoken).
• Strong problem-solving skills and the ability to multitask in a fast-paced environment.
• Passion for health, wellness, and cannabis-related products is a plus.

Why Join Us?

• Work in a fast-growing industry with career development opportunities.
• Competitive salary and performance-based incentives.
• Collaborative and friendly work environment.

If you're passionate about customer service, and helping people discover wellness solutions, we'd love to hear from you

Company Description

The first Clinique La Prairie flagship skin care clinic outside of Europe, Longevity Hub by Clinique La Prairie is a haven of rejuvenation and wellbeing offering state of the art aesthetic treatments provided by industry leading medical experts.

A retreat from the hectic pace of the city, combine your scientifically proven treatment for anti-ageing, beauty, slimming and wellness with our luxurious relaxation facilities.

Job Description

To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented.

Key Responsibilities

• To answer all incoming phone calls in a professional and friendly manner.
• To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
• To effectively suggest alternatives to guests if their first requests cannot be met.
• To schedule appointments in such a way that team member is available to handle all bookings, or work with other Spas to have team member sent in for assistance.
• To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
• To interact with guests, including but not limited to:
• Dealing with guest complaints.
• Conducting spa tours.
• Assisting with spa promotions.
• Assisting with journalist visits and photo shoots.
• Conducting travel agents site inspections.
• Offering complementary 5 minutes massages after conducting spa tour.
• Presenting complimentary gifts to guest after conducting spa tour.
• To assists in the ongoing practice of dialogues in English, regarding spa treatments and dialogues during treatments.
• To be well informed and educated in all aspects of Spa facilities, policies and procedures.
• To supervise completion of tasks regarding all daily check list and delegated tasks as necessary to team member to ensure completion in a timely manner.
• To insure complete preparation of weekly requests of par stocks and supplies.
• To assist in the preparation of reports, including:
• Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
• Guest complaints, incident reports regarding staff or guest.
• Monthly summary of treatments and guest information.
• Daily sales of services and retail.
• To have a complete understanding of and adhere to the company's policy and procedures.
• To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety.
• To report for duty punctually and wear the correct uniform with the name badge at all times.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas.

Qualifications

• Bachelor Degree in any related field.
• Minimum 2 years' experience in hospitality industry.
• Spa Therapist knowledge is advantage.

Personnel Requirements

• Fluent in spoken and written English.
• Self-confident.
• Positive attitude toward leadership and team work.
• Well groomed.
• Good in interpersonal skill.

Company Description

Minor Hotels is at the heart of the world's most exciting cities, nestled on the world's most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we're there. Discover the world with Minor Hotels.

Job Description

• Able to think fast, find answers, and respond quickly to customers' concern, issues and questions, all with a polite, empathic, and professional and manner.
• Excellent customer care and focus, ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise.
• Recommend possible hotels to meet the customs' needs
• Ability to learn and follow all customer service procedures and policies.
• Refer issue and questions to managers if necessary
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel
• Take personal responsibility for driving up selling and cross selling
• Strive to meet and go above personal and team targets, and goals.
• Aim for customer resolution and return
• Record, organize and file customer interactions and profile/account changes.
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business.
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures.
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc.
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment.
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availbiltiy

Qualifications

• College degree in hotel management.
• Previous experience in customer support, client services, sales or a related filed
• Able to concentrate on multiple problems at once
• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Customer-focused for positive customer experience and resolution
• Familiar with the software used to connect with customers and gather their information
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Excellent time management and prioritization skills
• Familiar with the hotel operations available technology and all distribution channels.
• Understand the dynamics of regional & local markets and local competitors.

Our client is an International Airport Lounge based overseas.

Job Description

• Providing check-in and check-out services, greeting passengers, and offering information.
• Providing food and beverage services while maintaining cleanliness and orderliness.
• Responding to customer inquiries via phone, email, or social media platforms in a timely and professional manner.
• Handling complaints, providing appropriate solutions, and following up to ensure resolution and customer satisfaction.
• Offering accurate information about products, services, promotions, and company policies.
• Maintaining detailed records of customer interactions and transactions using CRM systems.
• Collaborating with internal departments to resolve customer issues and escalating complex cases when necessary.
• Meeting or exceeding service quality, productivity, and performance targets.
• Continuously seeking to improve service processes and providing feedback for enhancements.
• Working 5 days per week with 2 rotational days off, which may not fall on weekends.
• Working on rotational shifts, including morning, afternoon, and night shifts.

Qualifications

• Minimum 1 year of experience in Hospitality with a valid work certificate.
• Proficient in Japanese (JLPT not required).
• Ability to relocate to work overseas.
• Bachelor's Degree in any field.
• Flexibility to work rotational shifts, including nights and overnights.

Benefits

• Flight tickets
• Transportation allowance
• Housing allowance: 70% company-provided
• Airfare ticket: 1 round-trip per year
• Salary increment after probation
• Health insurance
• Overtime pay

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key responsibilities

• Handles Customer service tasks on a daily basis.
• Take full end-to-end responsibility on the account and execute all the activities related to the LNS service including Carrier Booking, Trucking, Customs House Brokerage (CHB).
• Coordinate and manage with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI's)
• Monitor and help improve the end customer KPIs resulting in customer delight.
• Accurate and timely reporting requested.
• Performance reviews with customer.
• Complete job costing, revenue and costs for the activities coordinated under control of Operation team.
• Performed process component needed for LNS service:

Booking Management:

• Manage carrier booking based on allocation and customer production plan.
• Perform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other documents related.
• Ensure to provide the documents to customer/destination in a timely manner.

Customs Brokerage:

• Collaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc.
• Be a consultative for customer.

Trucking Management:

• Manage the truck booking based on customer product availability.
• Collaborate with cross-functional or external vendor to manage truck availability.

Other activities:

• Perform and ensure the accuracy reporting.
• Collaborate with cross-functional to process billing to customer as well as recognize the cost and revenue to system in a timely manner.
• Cross-sell & upsell Logistics and Services products to customers.

We are looking for:

• Positive Attitude with customer-centric mindset and sense of urgency.
• Good command of spoken and written in Thai and English.
• Minimum 2 to 3 years' experience as Customer Service / Customer Experience or similar role(s) in logistics industry with customs knowledge.
• Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines.
• Ability to converse with people of all levels and is well organized, efficient, and effective.
• Familiar with MS Office products including MS Word, Excel, and PowerPoint.
• Good communication & interpersonal skill and should be able to build good working relationship.
• Capacity to handle change, stay open to different ideas and support for positive change.
• Understand work in an agile manner, High analytical / problem-solving skills.

Responsibilities

• Offer customer support through various channels, including LINE OA, Facebook Inbox, website chat, email, and phone calls.
• Answer inquiries about products, services, and promotions in a professional and accurate manner.
• Troubleshoot basic issues; escalate complex cases to relevant teams (e.g., Loan, Marketing, KYC, Product).
• Ensure excellent customer experience by handling both chats and calls (if any) with empathy and clarity.
• Follow up with customers to ensure satisfaction.
• Collect customer feedback to improve service quality.
• Record customer interactions, issues, and FAQs in CRM.
• Maintain service standards (SLA) for response time and communication quality.

Qualifications

• Bachelor's degree or equivalent (any field).
• Strong communication skills (both written and verbal) with a polite, professional tone.
• Good problem-solving and logical thinking skills.
• Ability to work under pressure and handle multiple tasks (calls & chats).
• Flexible to work in rotating shifts
• Positive Attitude with customer-centric mindset and sense of urgency.
• Previous experience in call center, chat support, or customer service is an advantage.
• Basic digital technology, fintech, or cryptocurrency knowledge is an advantage.

Full-time

Company Location: Longevity Hub by Clinique La Prairie Bangkok

The first Clinique La Prairie flagship skin care clinic outside of Europe, Longevity Hub by Clinique La Prairie is a haven of rejuvenation and wellbeing offering state of the art aesthetic treatments provided by industry leading medical experts.

A retreat from the hectic pace of the city, combine your scientifically proven treatment for anti-ageing, beauty, slimming and wellness with our luxurious relaxation facilities.

To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented.

Key Responsibilities

• To answer all incoming phone calls in a professional and friendly manner.
• To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
• To effectively suggest alternatives to guests if their first requests cannot be met.
• To schedule appointments in such a way that team member is available to handle all bookings, or work with other Spas to have team member sent in for assistance.
• To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
• To interact with guests, including but not limited to:
• Dealing with guest complaints.
• Conducting spa tours.
• Assisting with spa promotions.
• Assisting with journalist visits and photo shoots.
• Conducting travel agents site inspections.
• Offering complementary 5 minutes massages after conducting spa tour.
• Presenting complimentary gifts to guest after conducting spa tour.
• To assists in the ongoing practice of dialogues in English, regarding spa treatments and dialogues during treatments.
• To be well informed and educated in all aspects of Spa facilities, policies and procedures.
• To supervise completion of tasks regarding all daily check list and delegated tasks as necessary to team member to ensure completion in a timely manner.
• To insure complete preparation of weekly requests of par stocks and supplies.
• To assist in the preparation of reports, including:
• Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
• Guest complaints, incident reports regarding staff or guest.
• Monthly summary of treatments and guest information.
• Daily sales of services and retail.
• To have a complete understanding of and adhere to the company's policy and procedures.
• To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety.
• To report for duty punctually and wear the correct uniform with the name badge at all times.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas.

• Bachelor Degree in any related field.
• Minimum 2 years' experience in hospitality industry.
• Spa Therapist knowledge is advantage.

Personnel Requirements

• Fluent in spoken and written English.
• Self-confident.
• Positive attitude toward leadership and team work.
• Well groomed.
• Good in interpersonal skill.

Responsibilities

• Offer customer support through various channels, including LINE OA, Facebook Inbox, website chat, email, and phone calls.
• Answer inquiries about products, services, and promotions in a professional and accurate manner.
• Troubleshoot basic issues; escalate complex cases to relevant teams (e.g., Loan, Marketing, KYC, Product).
• Ensure excellent customer experience by handling both chats and calls (if any) with empathy and clarity.
• Follow up with customers to ensure satisfaction.
• Collect customer feedback to improve service quality.
• Record customer interactions, issues, and FAQs in CRM.
• Maintain service standards (SLA) for response time and communication quality.

Qualifications

• Bachelor's degree or equivalent (any field).
• Strong communication skills (both written and verbal) with a polite, professional tone.
• Good problem-solving and logical thinking skills.
• Ability to work under pressure and handle multiple tasks (calls & chats).
• Flexible to work in rotating shifts
• Positive Attitude with customer-centric mindset and sense of urgency.
• Previous experience in call center, chat support, or customer service is an advantage.
• Basic digital technology, fintech, or cryptocurrency knowledge is an advantage.