613 Service Consultant jobs in Thailand

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Location - Empire tower, Bangkok, Thailand

• Responsible for executing all the activities handled associated with Value Added Services including Trucking, Customs House Brokerage (CHB).
• Be the first contact point or escalation to customer for specific scope as assigned.
• Ensure the manage customer's expectation if any delay or unexpected circumstances.
• Monitor & review job costing, revenue and costs for the activities coordinated under control of Operation team.
• Responsible & on time for customer query resolutions and exception handling.
• Tailor made solution provided to each department of customer (Standardize process if possible)
• Prepare monthly report & KPI.
• Prepare monthly accrual report to customers for month-end
• Presenting KPI to customers in monthly basis
• Ontime solving issue and raise to customer if concerned
• Ensure vendor management within your area is carried out and properly followed up.
• Ensure the systems related to KPIs meet requirements (timeline and correctness) both internal & external parties.
• Ensure new requirements from customers have been successfully implemented.
• Ensure to follow Maersk's global guideline for operations activities.
• Report on service or business failure to Team Leader/ Manager
• Provide feedback on product and process improvement to Team Leader
• Give package solutions to customer using wide-ranged services of Maersk when required. (Upselling)
• Handle claim at starting level of acknowledgement and inform Team Leader for further investigation and solution.
• Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers.
• Manage and drive the team to achieve the results assigned by the company.
• Coordination with internal and external stakeholders to achieve required delivery to customers with professional proactive manner.
• Collaborate with broker/shippers/consignees/carriers/etc. for timely resolution of customer issues and queries.
• Maintain a customer centric approach thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Work with the Commercial, Sales, Suppliers, Pricing team to establish and strengthen customer relationships.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Take full responsibility and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables as defined in SOPs / IOPs.
• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI's) & Global Operation Index (GOI)
• Monitor and help improve the end customer KPIs resulting in customer delight.

• Performed process component needed for LnS (bookings, customs clearance, trucking, etc.):

• Booking Management

• Broker Management
• Carrier Management
• Cargo Planning/ Receiving etc.
• Accurate and timely reporting requested.

Team Operations Delivery

• Deliver targets for the customers under purview.
• Ensure accurate revenue and cost data is maintained for customer.
• Troubleshoot and resolve operational issues / escalations.
• Ensure compliance with procurement guideline.

Data Quality & Process Improvement

• Ensure Data Quality in Documentation
• Identify the areas of improvement & implementation of process improvement initiative.
• Ensure to delivery KPIs both internal & external.

Customer Service

• Participate in Monthly/quarterly formal reviews with customers.
• Identify improvement areas (if any) throughout the execution of operations process.
• Service minded & constructive provide the best solution to customer.
• Entrepreneurship mindset
• Continuous improvement and digital skill

Operational Finance

• Closely coordinate with Finance Operations team to ensure job creation is done in timely manner.
• Ensure team process timely billing and accurate revenue and cost captured in Kewill.
• Ensure no loss making

• Meet agreed KPIs/ objectives.
• High and positive scores from Customers in Customers' Satisfaction Survey.
• No additional cost due to mishandling by team member
• High engagement with all stakeholders, and internal team.

Who are we looking for:

• Bachelor's Degree in related filed.

• Good command in English – Be able to communicate verbally and in writing spontaneously

• 4-5 years experiences with international freight forwarding market, experience in customs formality process and brokerage service of various transportation mode - Import / Export , Freezone, Ocean, Air, Domestic, Cross border

• Excellent Stakeholder management-, interpersonal-, and communication-skills

• Energetic, Well-organized, and Self-Initiated

• Analytical and problem-solving skills

• Effective communication & Customer centricity

• Ability to work under pressure keeping quality in focus

• Strategic thinking in terms commercial growth accordance with compliance

• Ability to manage a multi-layer team of teams

• Ability to build team and network

• Continuous improvement mindset & apply digital skill & lean concep

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Job description

Are you a natural talker with the power to turn a "maybe" into a "YES"?

Love the thrill of closing deals and making connections? Then we want YOU on our team

As a Vacation Planner (Telemarketing), you'll be dialing up the excitement, introducing customers to amazing travel opportunities, and helping them plan unforgettable getaways.

If you've got the gift of gab, a persuasive touch, and a drive to succeed, this is your time to shine

CANDIDATE PROFILE

Preferred Education and Experience

• Bachelor's degree or equivalent
• 4-5 years related experiences
• Japanese level N 2 or above or
• Chinese test HSK 3 or above

Why You'll Love This Job:

Competitive base salary + commission (earn minimum 50,000THB+ when you hit targets)

Fast-Track Your Career Grow and level up in our dynamic team

Top-Notch Training We'll help you sharpen your sales game

Perks for You & Your Family Exclusive employee benefits

A Team That Feels Like Family Work in a supportive, high-energy environment

What You'll Be Doing:

• Making outbound calls to potential customers (we give you the leads)
• Introducing awesome travel deals and turning interest into bookings
• Qualifying leads & following up like a pro
• Keeping track of your calls and customer details
• Working with the team to improve scripts & strategies
• Providing feedback to keep us ahead of the game

What We're Looking For:

• A passionate communicator who can sell ice to a penguin
• Excellent phone and people skills (charm is a must)
• Resilient & positive – rejection? No problem, next call
• Organized & detail-oriented (because keeping track of sales = more $)
• Bachelor's degree, diploma or equivalent
• 5 working years related experiences

Where & When?

Location: Phuket/Bangkok

• Hours: 9AM-6PM

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Location - Empire tower, Bangkok, Thailand

Role & Responsibilities

• Responsible for executing all the activities handled associated with Value Added Services including Trucking, Customs House Brokerage (CHB).
• Be the first contact point or escalation to customer for specific scope as assigned.
• Ensure the manage customer's expectation if any delay or unexpected circumstances.
• Monitor & review job costing, revenue and costs for the activities coordinated under control of Operation team.
• Responsible & on time for customer query resolutions and exception handling.
• Tailor made solution provided to each department of customer (Standardize process if possible)
• Prepare monthly report & KPI.
• Prepare monthly accrual report to customers for month-end
• Presenting KPI to customers in monthly basis
• Ontime solving issue and raise to customer if concerned
• Ensure vendor management within your area is carried out and properly followed up.
• Ensure the systems related to KPIs meet requirements (timeline and correctness) both internal & external parties.
• Ensure new requirements from customers have been successfully implemented.
• Ensure to follow Maersk's global guideline for operations activities.
• Report on service or business failure to Team Leader/ Manager
• Provide feedback on product and process improvement to Team Leader
• Give package solutions to customer using wide-ranged services of Maersk when required. (Upselling)
• Handle claim at starting level of acknowledgement and inform Team Leader for further investigation and solution.
• Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers.
• Manage and drive the team to achieve the results assigned by the company.
• Coordination with internal and external stakeholders to achieve required delivery to customers with professional proactive manner.
• Collaborate with broker/shippers/consignees/carriers/etc. for timely resolution of customer issues and queries.
• Maintain a customer centric approach thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Work with the Commercial, Sales, Suppliers, Pricing team to establish and strengthen customer relationships.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Take full responsibility and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables as defined in SOPs / IOPs.
• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI's) & Global Operation Index (GOI)
• Monitor and help improve the end customer KPIs resulting in customer delight.

• Performed process component needed for LnS (bookings, customs clearance, trucking, etc.):

• Booking Management

• Broker Management
• Carrier Management
• Cargo Planning/ Receiving etc.
• Accurate and timely reporting requested.

Expectations from the Role
Team Operations Delivery

• Deliver targets for the customers under purview.
• Ensure accurate revenue and cost data is maintained for customer.
• Troubleshoot and resolve operational issues / escalations.
• Ensure compliance with procurement guideline.

Data Quality & Process Improvement

• Ensure Data Quality in Documentation
• Identify the areas of improvement & implementation of process improvement initiative.
• Ensure to delivery KPIs both internal & external.

Customer Service

• Participate in Monthly/quarterly formal reviews with customers.
• Identify improvement areas (if any) throughout the execution of operations process.
• Service minded & constructive provide the best solution to customer.
• Entrepreneurship mindset
• Continuous improvement and digital skill

Operational Finance

• Closely coordinate with Finance Operations team to ensure job creation is done in timely manner.
• Ensure team process timely billing and accurate revenue and cost captured in Kewill.
• Ensure no loss making

Dimensions
(What is the impact of the job in numerical terms?)

• Meet agreed KPIs/ objectives.
• High and positive scores from Customers in Customers' Satisfaction Survey.
• No additional cost due to mishandling by team member
• High engagement with all stakeholders, and internal team.

Who are we looking for:

• Bachelor's Degree in related filed.
• Good command in English – Be able to communicate verbally and in writing spontaneously
• 4-5 years experiences with international freight forwarding market, experience in customs formality process and brokerage service of various transportation mode - Import / Export , Freezone, Ocean, Air, Domestic, Cross border
• Excellent Stakeholder management-, interpersonal-, and communication-skills
• Energetic, Well-organized, and Self-Initiated
• Analytical and problem-solving skills
• Effective communication & Customer centricity
• Ability to work under pressure keeping quality in focus
• Strategic thinking in terms commercial growth accordance with compliance
• Ability to manage a multi-layer team of teams
• Ability to build team and network
• Continuous improvement mindset & apply digital skill & lean concep

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Are you a natural talker with the power to turn a "maybe" into a "YES"?

Love the thrill of closing deals and making connections? Then we want YOU on our team

As a Vacation Planner (Telemarketing), you'll be dialing up the excitement, introducing customers to amazing travel opportunities, and helping them plan unforgettable getaways.

If you've got the gift of gab, a persuasive touch, and a drive to succeed, this is your time to shine

Why You'll Love This Job:

Competitive base salary + commission (earn minimum 50,000THB+ when you hit targets)

Fast-Track Your Career Grow and level up in our dynamic team

Top-Notch Training We'll help you sharpen your sales game

Perks for You & Your Family Exclusive employee benefits

A Team That Feels Like Family Work in a supportive, high-energy environment

What You'll Be Doing:

•Making outbound calls to potential customers (we give you the leads)

•Introducing awesome travel deals and turning interest into bookings

•Qualifying leads & following up like a pro

•Keeping track of your calls and customer details

•Working with the team to improve scripts & strategies

•Providing feedback to keep us ahead of the game

What We're Looking For:

•A passionate communicator who can sell ice to a penguin

•Excellent phone and people skills (charm is a must)

•Resilient & positive – rejection? No problem, next call

•Organized & detail-oriented (because keeping track of sales = more $)

•Bachelor's degree, diploma or equivalent

• 5 working years related experiences

CANDIDATE PROFILE

Preferred Education and Experience

• Bachelor's degree or equivalent
• Minimum 5 years related experiences
• Japanese level N 2 or above or
• Chinese test HSK 3 or above

Where & When?

Location: Phuket/Bangkok

Work Hours: 9AM-6PM

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.

Key Responsibilities

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases: triage incoming case loads, and review existing owned and escalated cases.
• Stay up-to-date with new product releases as they become available.
• Collaborate with subject matter experts on client enhancement requests and development needs.
• Work closely with the support and implementation teams to exceed service level requirements.
• Conduct user training and perform other duties as assigned or deemed appropriate by management.

Location

Open to candidates based in
Thailand
.

Requirements

• Experience in the F&B and/or hotel industry.
• Experience in POS support, installation, configuration, or customer training is a plus (not mandatory).
• Strong interest in POS solutions.
• Hospitality industry background is desirable.
• Experience in training employees on systems and operations (front desk, reservations, F&B) is an advantage.
• Strong interpersonal skills to collaborate with both customers and cross-functional teams.

What you will be doing

• Provide telephonic/remote/onsite support for all POS products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

LANGUAGE REQUIREMENTS:

• Fluency in English and local language, both written and spoken

WE OFFER:

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

Service Delivery Manager

Core Purpose:

The Service Delivery Manager will be responsible for overseeing the delivery and performance of IT services to ensure they meet agreed-upon service levels and business expectations. This role acts as a key liaison between IT teams and business stakeholders, managing IT service management (ITSM) processes, SLA adherence, and continuous improvement initiatives within the bank's IT operations.

Key Responsibilities:

• Manage and oversee IT service delivery processes including Incident, Problem, Change, and Request Management in alignment with ITIL best practices.
• Ensure IT services meet defined SLAs, and track/report on KPI and service performance to stakeholders regularly.
• Facilitate and lead Change Advisory Board (CAB) meetings for change approval and risk mitigation.
• Coordinate and lead major incident management activities, ensuring timely resolution and communication.
• Drive continuous service improvement initiatives based on trend analysis and root cause investigations.
• Oversee the Network Operations Center (NOC) team to ensure effective 24×7 service monitoring and first-level incident handling.
• Collaborate with Infrastructure, Cloud, Application, and IT Support teams to ensure smooth service operations and escalation management.
• Maintain and update IT service documentation, runbooks, and communication protocols.
• Manage vendor relationships related to service delivery and escalate contractual issues as needed.
• Support audit and compliance activities related to IT service management processes.

Essential Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Minimum 5 years of experience in IT service management or service delivery roles, with at least 2 years in a managerial position.
• Strong knowledge of ITIL framework and ITSM best practices.
• Proven experience managing SLAs, major incidents, and change management processes.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to coordinate cross-functional teams and manage multiple priorities effectively.
• Experience with ITSM tools such as Jira Service Management, ServiceNow, or BMC Remedy.
• Familiarity with BOT regulatory requirements and ISO 27001 standards is a plus.
• Relevant certifications such as ITIL Foundation or ITIL Practitioner are highly desirable.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.

Key Responsibilities

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases: triage incoming case loads, and review existing owned and escalated cases.
• Stay up-to-date with new product releases as they become available.
• Collaborate with subject matter experts on client enhancement requests and development needs.
• Work closely with the support and implementation teams to exceed service level requirements.
• Conduct user training and perform other duties as assigned or deemed appropriate by management.

Location

Open to candidates based in
Thailand
.

Requirements

• Experience in the F&B and/or hotel industry.
• Experience in POS support, installation, configuration, or customer training is a plus (not mandatory).
• Strong interest in POS solutions.
• Hospitality industry background is desirable.
• Experience in training employees on systems and operations (front desk, reservations, F&B) is an advantage.
• Strong interpersonal skills to collaborate with both customers and cross-functional teams.

What you will be doing

• Provide telephonic/remote/onsite support for all POS products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

LANGUAGE REQUIREMENTS:

• Fluency in English and local language, both written and spoken

WE OFFER:

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

Responsibilities:

· Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system, phone, email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution.

· Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, mobile phone and other peripherals. Install, configure, and maintain computer systems and applications.

· Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements.

· Maintain an accurate inventory of IT assets, including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal.

· Provide guidance and training to users on IT systems, applications and best practices for IT security and data protection.

· Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services.

· Collaborate with regional IT team members and global IT team on IT projects.

· Work closely with other departments to support IT-related activities such as purchasing, budgeting, etc. and ensure IT alignment with business needs.

· Participate in assigned projects as required.

Qualifications:

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Minimum of 5 years of experience in IT and Application support with a multinational organization.

· Extensive knowledge of PC hardware installation, repair, testing and troubleshooting.

· Extensive knowledge of Microsoft software, including Windows operating systems and Microsoft Office Suite.

· Familiarity with ITIL or other IT service management frameworks.

· Excellent communication and problem-solving skills.

· Proficiency in English, including speaking, writing, and reading. Ability to work in a global environment.

· Ability to work independently and as part of a team.

Job description

• Design and oversee high-level architecture direction across squads, in alignment with long-term platform strategy and scalability.
• Actively support the squads in identifying and removing impediments to ensure successful and timely Sprint and Release delivery.
• Provide regular progress updates and facilitate stakeholder review meetings to align expectations and manage communication.
• Support and coordinate testing processes when required, including test planning, execution, and defect management.
• Participate in the product visioning and concept development stages with business and technical stakeholders, and deliver training on new solutions where needed.
• Manage and groom the product backlog: ensure items are clearly defined, prioritized, and technically feasible.
• Provide input on infrastructure and system capacity needs, ensuring scalability and future readiness of sales and service channels.
• Drive continuous improvement initiatives for all service-related processes, ensuring high system availability and performance.
• Ensure all services under your responsibility meet target Service Levels (SLAs, uptime), and that incidents are managed with effective root cause analysis and corrective/preventive actions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
• Minimum 12 years of experience in software development team lead, solution architecture, or IT delivery.
• Proven experience managing digital platforms related to CRM, campaign management, or sales/service systems.
• Strong understanding of enterprise architecture, APIs, and platform design.
• Excellent communication and facilitation skills — able to work across business, operations, and technical teams.
• Strong problem-solving skills and ability to connect business requirements with technical implications.
• Experience working in agile delivery environments, with an ability to manage multiple squads or vendor teams.
• Experience in the banking or financial services industry is an advantage