200 Service Delivery jobs in Thailand

Job description

• Design and oversee high-level architecture direction across squads, in alignment with long-term platform strategy and scalability.
• Actively support the squads in identifying and removing impediments to ensure successful and timely Sprint and Release delivery.
• Provide regular progress updates and facilitate stakeholder review meetings to align expectations and manage communication.
• Support and coordinate testing processes when required, including test planning, execution, and defect management.
• Participate in the product visioning and concept development stages with business and technical stakeholders, and deliver training on new solutions where needed.
• Manage and groom the product backlog: ensure items are clearly defined, prioritized, and technically feasible.
• Provide input on infrastructure and system capacity needs, ensuring scalability and future readiness of sales and service channels.
• Drive continuous improvement initiatives for all service-related processes, ensuring high system availability and performance.
• Ensure all services under your responsibility meet target Service Levels (SLAs, uptime), and that incidents are managed with effective root cause analysis and corrective/preventive actions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
• Minimum 12 years of experience in software development team lead, solution architecture, or IT delivery.
• Proven experience managing digital platforms related to CRM, campaign management, or sales/service systems.
• Strong understanding of enterprise architecture, APIs, and platform design.
• Excellent communication and facilitation skills — able to work across business, operations, and technical teams.
• Strong problem-solving skills and ability to connect business requirements with technical implications.
• Experience working in agile delivery environments, with an ability to manage multiple squads or vendor teams.
• Experience in the banking or financial services industry is an advantage

Job Description
Job Scope

• Responsible for the detailed solution design of required solution aligning with Technology Solution Lead, Senior Business Analyst, and all Partner team and managing the deliverable of detailed technical specification by respective team resources ensuring the quality of deliverable meet the expected requirement.
• Coordinate with BU to gather requirements and design application architecture aligned with IT Blueprint as well as business needs and directions
• Manage resources to provide the related service including adaptation on application suitable business requirements and align with a standard in IT Blueprint
• Leading the deliverable of application solutions with well design architecture and aligned with standards in IT Blueprint.
• Manage resources to apply the proper technology in developing valued-added solutions to serve business needs
• Manage resources to deliver automated and fully integrated solutions for end to end work process
• Manage resources to provide efficiency and effectiveness of developed applications and able to support further enhancement
• Advise BU Product Owner to estimate the budget and timeline of the IT-related projects
• Develop the execution plan in order to lead resources to achieve BU targets
• Communicate direction, business strategy, and the implementation plan to the team in order to ensure the achievement of the assigned target
• Responsible for technical project management to ensure the execution of team resources comply with IT Blueprint and business needs as well as addressing the expected requirement and timeline

Qualification

• Bachelor's degree or Master's Degree in Technology or other related fields.
• 5-7 Years in banking application architecture design and solution in specific application Solutions
• Knowledge of banking products or Banking Industry would be advantageous.
• Good communication around issues, Collaborating with business users
• Building a personal relationship, Leadership, and People Management

About the Company

KAYTUS is a provider of IT infrastructure products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model.

Responsibilities

1、Responsible for managing and coordinating the implementation, delivery, acceptance, training, and post-sale problem-solving of projects such as servers;

2、Responsible for meeting the needs of local customers and providing timely after-sales solutions;

3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality;

4、Evaluate the current status of the service system in the local region, and develop plans and improvement solutions;

5、Collaborate with sales to solve problems, and plan and implement key service projects.

Qualifications

1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such as servers and storage;

2、Have experience in managing major clients or project management;

3、Have a native-level proficiency in the local language, be able to communicate in English without any difficulty, and those with Chinese language skills will be given priority.

4、Familiar with server storage hardware maintenance technologies, such as common fault repair, log analysis, fault troubleshooting, etc.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.

Key Responsibilities

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases: triage incoming case loads, and review existing owned and escalated cases.
• Stay up-to-date with new product releases as they become available.
• Collaborate with subject matter experts on client enhancement requests and development needs.
• Work closely with the support and implementation teams to exceed service level requirements.
• Conduct user training and perform other duties as assigned or deemed appropriate by management.

Location

Open to candidates based in
Thailand
.

Requirements

• Experience in the F&B and/or hotel industry.
• Experience in POS support, installation, configuration, or customer training is a plus (not mandatory).
• Strong interest in POS solutions.
• Hospitality industry background is desirable.
• Experience in training employees on systems and operations (front desk, reservations, F&B) is an advantage.
• Strong interpersonal skills to collaborate with both customers and cross-functional teams.

What you will be doing

• Provide telephonic/remote/onsite support for all POS products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

LANGUAGE REQUIREMENTS:

• Fluency in English and local language, both written and spoken

WE OFFER:

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.

Key Responsibilities

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases: triage incoming case loads, and review existing owned and escalated cases.
• Stay up-to-date with new product releases as they become available.
• Collaborate with subject matter experts on client enhancement requests and development needs.
• Work closely with the support and implementation teams to exceed service level requirements.
• Conduct user training and perform other duties as assigned or deemed appropriate by management.

Location

Open to candidates based in
Thailand
.

Requirements

• Experience in the F&B and/or hotel industry.
• Experience in POS support, installation, configuration, or customer training is a plus (not mandatory).
• Strong interest in POS solutions.
• Hospitality industry background is desirable.
• Experience in training employees on systems and operations (front desk, reservations, F&B) is an advantage.
• Strong interpersonal skills to collaborate with both customers and cross-functional teams.

What you will be doing

• Provide telephonic/remote/onsite support for all POS products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

LANGUAGE REQUIREMENTS:

• Fluency in English and local language, both written and spoken

WE OFFER:

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

Responsibilities:

· Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system, phone, email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution.

· Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, mobile phone and other peripherals. Install, configure, and maintain computer systems and applications.

· Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements.

· Maintain an accurate inventory of IT assets, including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal.

· Provide guidance and training to users on IT systems, applications and best practices for IT security and data protection.

· Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services.

· Collaborate with regional IT team members and global IT team on IT projects.

· Work closely with other departments to support IT-related activities such as purchasing, budgeting, etc. and ensure IT alignment with business needs.

· Participate in assigned projects as required.

Qualifications:

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Minimum of 5 years of experience in IT and Application support with a multinational organization.

· Extensive knowledge of PC hardware installation, repair, testing and troubleshooting.

· Extensive knowledge of Microsoft software, including Windows operating systems and Microsoft Office Suite.

· Familiarity with ITIL or other IT service management frameworks.

· Excellent communication and problem-solving skills.

· Proficiency in English, including speaking, writing, and reading. Ability to work in a global environment.

· Ability to work independently and as part of a team.

About the job

The Client Service Delivery Lead will be the primary expert and go-to person for all marketplace operations within SEA region. This role involves understanding and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiency is also a key responsibility

Responsibilities:

Marketplace Operations:

a.    Oversee the day-to-day operations of the marketplace.

b.    Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.

c Monitor and analyze marketplace performance metrics and KPIs.

Strategic Planning and Execution:

a.    Develop and implement strategic plans for marketplace growth and optimization.

b.    Identify and leverage growth levers to drive marketplace expansion.

c Collaborate with cross-functional teams to execute campaigns and promotional activities.

Process Management and Optimization:

a.    Manage the end-to-end process of marketplace operations.

b.    Introduce new processes and optimize existing ones to improve efficiency and effectiveness.

c Conduct regular reviews and updates of operational processes.

Training and Development:

a.    Provide training and support to marketplace team members and stakeholders.

b.    Develop training materials and programs to enhance team capabilities.

c Ensure continuous learning and development within the team.

Stakeholder Management:

a.    Work closely with client stakeholders to understand their needs and requirements.

b.    Streamline processes and improve efficiencies in collaboration with client teams.

c Act as the main point of contact for client inquiries and issues related to marketplace operations.

d.    Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer

e.    Manage project's PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy

f Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions

Marketplace Ecosystem and Tools:

a.    Stay updated on the latest marketplace trends, tools, and technologies.

b.    Evaluate and implement new tools and technologies to enhance marketplace operations.

c Build and maintain relationships with key marketplace partners and vendors.

Required:

• At a minimum, a bachelor's degree in marketing or business management.

• Minimum 7 years of experience in digital commerce, digital sales or offline sales & marketing

• Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing

• Strong with numbers and data

• Needs to be proficient with MS Excel or similar data processing tools

• Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)

• Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements

• Highly organized, detail oriented, and results focused

Recommended:

• Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors

• Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings

• Hunger to learn on the go and upskill based on team and client requirements

About The Job
The Client Service Delivery Lead will be the primary expert and go-to person for all marketplace operations within SEA region. This role involves understanding and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiency is also a key responsibility

Responsibilities:- Marketplace Operations:
- Oversee the day-to-day operations of the marketplace.
- Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.
- Monitor and analyze marketplace performance metrics and KPIs.
- Strategic Planning and Execution:
- Develop and implement strategic plans for marketplace growth and optimization.
- Identify and leverage growth levers to drive marketplace expansion.
- Collaborate with cross-functional teams to execute campaigns and promotional activities.
- Process Management and Optimization:
- Manage the end-to-end process of marketplace operations.
- Introduce new processes and optimize existing ones to improve efficiency and effectiveness.
- Conduct regular reviews and updates of operational processes.
- Training and Development:
- Provide training and support to marketplace team members and stakeholders.
- Develop training materials and programs to enhance team capabilities.
- Ensure continuous learning and development within the team.
- Stakeholder Management:
- Work closely with client stakeholders to understand their needs and requirements.
- Streamline processes and improve efficiencies in collaboration with client teams.
- Act as the main point of contact for client inquiries and issues related to marketplace operations.
- Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer
- Manage project's PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy
- Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions
- Marketplace Ecosystem and Tools:
- Stay updated on the latest marketplace trends, tools, and technologies.
- Evaluate and implement new tools and technologies to enhance marketplace operations.
- Build and maintain relationships with key marketplace partners and vendors.
Required:- At a minimum, a bachelor's degree in marketing or business management.
- Minimum 7 years of experience in digital commerce, digital sales or offline sales & marketing
- Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing
- Strong with numbers and data
- Needs to be proficient with MS Excel or similar data processing tools
- Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)
- Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements
- Highly organized, detail oriented, and results focused
Recommended:- Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors
- Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings
- Hunger to learn on the go and upskill based on team and client requirements

Job Scope

• Work closely with Enterprise Architecture to define target state architecture
• Develop solution architecture based on requirement and Enterprise Architecture roadmap
• Provide intensive guidance to development team to deliver targeted business outcomes and manage risk to business processes and operations
• Identify integration pattern uses in domain architecture and retrofit back into Enterprise Architecture integration pattern for future usability
• Review solution delivery outcomes to identify architecture challenges and improvement opportunities
• Lead and organize cross-functional team to deliver end results on regular basis
• Lead to estimate effort, solutioning, security, reliability, duration performance, automate deployment, recovery process and delivery tasks implementation
• Mange and solve project issues, changes, and interventions to achieve project outcomes., as well as escalate issues to Steering Committee and/or Management when necessary
• Maintain and support for owned services
• Communicating across organizational boundaries – from working teams through to senior managements

Qualification:

• Bachelor's degree or higher in Information Technology, Computer Science or other related fields.
• Knowledge of banking products or Banking and financial industry would be advantages.
• At least 10 years of working experience in enterprise architecture, or any related fields
• Knowledgeable in the enterprise architecture patterns and be able to leverage the existing design pattern into solution architecture design
• Knowledgeable in modern application design patterns such as microservices architecture, serverless architecture and API architecture
• Having strong programming skills in Java, Javascript, .Net or Python.
• Knowledge in OpenText-InfoArchive, Hybrid Cloud Architecture, Containerization is an advantage.
• Knowledge in xDB, xQuery, xPath, PostgreSQL, MSSQL, Databriks  is an advantage.
• Knowledge in SDLC or Agile methodology.
• Familiarity with ETL Tool, Data migration, DEVOPS (Git, Jenskin)
• The ability to handle multiple tasks, simultaneously.
• Collaborate with stakeholders to deliver strategic technical solutions
• Strong analytical thinking, problem-solving, and interpersonal skills.
• Good communication around issues and opportunities – get things done, make things happen.
• Good communication in Thai and English.

Solution Cover

·    Enterprise Content Management

·    Enterprise Archive System and CMOD