514 Service Delivery Manager jobs in Thailand

Job description

• Design and oversee high-level architecture direction across squads, in alignment with long-term platform strategy and scalability.
• Actively support the squads in identifying and removing impediments to ensure successful and timely Sprint and Release delivery.
• Provide regular progress updates and facilitate stakeholder review meetings to align expectations and manage communication.
• Support and coordinate testing processes when required, including test planning, execution, and defect management.
• Participate in the product visioning and concept development stages with business and technical stakeholders, and deliver training on new solutions where needed.
• Manage and groom the product backlog: ensure items are clearly defined, prioritized, and technically feasible.
• Provide input on infrastructure and system capacity needs, ensuring scalability and future readiness of sales and service channels.
• Drive continuous improvement initiatives for all service-related processes, ensuring high system availability and performance.
• Ensure all services under your responsibility meet target Service Levels (SLAs, uptime), and that incidents are managed with effective root cause analysis and corrective/preventive actions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
• Minimum 12 years of experience in software development team lead, solution architecture, or IT delivery.
• Proven experience managing digital platforms related to CRM, campaign management, or sales/service systems.
• Strong understanding of enterprise architecture, APIs, and platform design.
• Excellent communication and facilitation skills — able to work across business, operations, and technical teams.
• Strong problem-solving skills and ability to connect business requirements with technical implications.
• Experience working in agile delivery environments, with an ability to manage multiple squads or vendor teams.
• Experience in the banking or financial services industry is an advantage

Job Description
Job Scope

• Responsible for the detailed solution design of required solution aligning with Technology Solution Lead, Senior Business Analyst, and all Partner team and managing the deliverable of detailed technical specification by respective team resources ensuring the quality of deliverable meet the expected requirement.
• Coordinate with BU to gather requirements and design application architecture aligned with IT Blueprint as well as business needs and directions
• Manage resources to provide the related service including adaptation on application suitable business requirements and align with a standard in IT Blueprint
• Leading the deliverable of application solutions with well design architecture and aligned with standards in IT Blueprint.
• Manage resources to apply the proper technology in developing valued-added solutions to serve business needs
• Manage resources to deliver automated and fully integrated solutions for end to end work process
• Manage resources to provide efficiency and effectiveness of developed applications and able to support further enhancement
• Advise BU Product Owner to estimate the budget and timeline of the IT-related projects
• Develop the execution plan in order to lead resources to achieve BU targets
• Communicate direction, business strategy, and the implementation plan to the team in order to ensure the achievement of the assigned target
• Responsible for technical project management to ensure the execution of team resources comply with IT Blueprint and business needs as well as addressing the expected requirement and timeline

Qualification

• Bachelor's degree or Master's Degree in Technology or other related fields.
• 5-7 Years in banking application architecture design and solution in specific application Solutions
• Knowledge of banking products or Banking Industry would be advantageous.
• Good communication around issues, Collaborating with business users
• Building a personal relationship, Leadership, and People Management

About the Company

KAYTUS is a provider of IT infrastructure products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model.

Responsibilities

1、Responsible for managing and coordinating the implementation, delivery, acceptance, training, and post-sale problem-solving of projects such as servers;

2、Responsible for meeting the needs of local customers and providing timely after-sales solutions;

3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality;

4、Evaluate the current status of the service system in the local region, and develop plans and improvement solutions;

5、Collaborate with sales to solve problems, and plan and implement key service projects.

Qualifications

1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such as servers and storage;

2、Have experience in managing major clients or project management;

3、Have a native-level proficiency in the local language, be able to communicate in English without any difficulty, and those with Chinese language skills will be given priority.

4、Familiar with server storage hardware maintenance technologies, such as common fault repair, log analysis, fault troubleshooting, etc.

Supervise daily passenger service operations to ensure smooth, efficient, and high-quality service delivery across all touchpoints.

Develop and implement service improvement strategies to enhance passenger satisfaction and deliver a seamless travel experience.

Monitor and analyze customer feedback, service KPIs, and complaints to identify trends, drive improvements, and maintain high service standards.

Establish and maintain quality management system, conducting regular inspections or audits to ensure compliance with company policies and service standards

Coordinate with cross-functional departments, airline clients, airport authorities (e.g. AOT), and external partners to ensure cohesive service delivery and alignment with organizational goals.

Establish and maintain quality management system and oversee compliance with SOPs, SLAs, and customer requirements.

Lead the passenger service team by coaching, evaluating performance, and fostering a high-performance and service-minded culture.

Oversee the Service Training Academy and ensure the development and execution of scalable training programs that align with operational and business objectives.

Manage manpower planning, scheduling, and team deployment based on traffic forecasts and operational demands.

10.    Handle escalated service issues and ensure a structured complaint resolution process is in place.

11.    Maintain and regularly update SOPs, service manuals, procedures and work instruction, and compliance documentation to ensure operational consistency and readiness.

12.    Promote innovation in service delivery by identifying and applying digital tools, automation, or process improvements to elevate customer experience.

13.    Drive employee engagement and internal communication initiatives that support continuous learning, recognition, and cultural alignment within the service team.

Supervise daily passenger service operations to ensure smooth, efficient, and high-quality service delivery across all touchpoints.

Develop and implement service improvement strategies to enhance passenger satisfaction and deliver a seamless travel experience.

Monitor and analyze customer feedback, service KPIs, and complaints to identify trends, drive improvements, and maintain high service standards.

Establish and maintain quality management system, conducting regular inspections or audits to ensure compliance with company policies and service standards

Coordinate with cross-functional departments, airline clients, airport authorities (e.g. AOT), and external partners to ensure cohesive service delivery and alignment with organizational goals.

Establish and maintain quality management system and oversee compliance with SOPs, SLAs, and customer requirements.

Lead the passenger service team by coaching, evaluating performance, and fostering a high-performance and service-minded culture.

Oversee the Service Training Academy and ensure the development and execution of scalable training programs that align with operational and business objectives.

Manage manpower planning, scheduling, and team deployment based on traffic forecasts and operational demands.

10.    Handle escalated service issues and ensure a structured complaint resolution process is in place.

11.    Maintain and regularly update SOPs, service manuals, procedures and work instruction, and compliance documentation to ensure operational consistency and readiness.

12.    Promote innovation in service delivery by identifying and applying digital tools, automation, or process improvements to elevate customer experience.

13.    Drive employee engagement and internal communication initiatives that support continuous learning, recognition, and cultural alignment within the service team.

14.    Support strategic planning and budgeting for the passenger service function, ensuring effective resource allocation and alignment with corporate priorities.

15.    Prepare reports on service performance and quality metrics and report to AVP-Service Operations Management

Qualifications

Bachelor's degree or higher in Business Administration, Hospitality Management, Aviation Management, or a related field.

Minimum of 7-10 years of experience in customer service operations, quality assurance, or airport services roles, preferably within the aviation or service industry.

Proven track record in leading large teams and managing service quality or operational excellence programs.

Experience in developing and implementing SOPs, SLAs, and quality management system is a strong advantage.

Familiarity with airline clients, airport authorities (e.g., AOT, CAAT), or aviation safety and compliance standards is a plus.

Strong leadership and people management skills with the ability to coach and inspire frontline teams.

Excellent communication skills in both Thai and English

Proficient in Microsoft Office and capable of using dashboards or operational management tools for reporting and analysis.

Analytical mindset with the ability to interpret KPIs, complaints, and audit findings to drive improvements.

10.    High service orientation, problem-solving ability, and adaptability in a fast-paced operational environment.

คุณสมบัติ

-เพศหญิง อายุ 23-30 ปี

-มีใจรักงานบริการ และ มีทักษะการสื่อสารดี

-ขยัน อดทน มีความรับผิดชอบ

-สามารถจัดการแก้ปัญหาเฉพาะหน้าได้

-สามารถจัดสรรเวลาทำงานตามกะได้ และปฏิบัติงานวันเสาร์-อาทิตย์หรือวันหยุดนักขัตฤกษ์ได้

-สามารถสื่อสารภาษาอังกฤษได้

-มีความสามารถด้านการใช้งานโปรแกรมคอมพิวเตอร์พื้นฐาน

ประเภทของงาน: งานประจำ

ชำระเงิน: ฿15, ฿20,000.00 ต่อเดือน

สถานที่ทำงาน: ตัวต่อตัว

About the role

We are seeking a talented Customer Service professional to join our team at International Metal & Jewelry Co., Ltd. in Mueang Lamphun, Lamphun. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be on ensuring customer satisfaction, resolving inquiries, and contributing to the overall success of our client and sales administration operations.

What you'll be doing

1. Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
2. Assist customers with product information, order placement, and order tracking
3. Handle customer complaints and concerns, and work to resolve issues to the customer's satisfaction
4. Maintain accurate customer records and update customer information as needed
5. Collaborate with other departments to ensure seamless customer experiences
6. Contribute to the continuous improvement of customer service processes and procedures
7. Provide administrative support to the sales team as needed

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
2. Strong problem-solving and decision-making skills to handle customer inquiries and concerns
3. Attention to detail and the ability to maintain accurate records and data
4. Familiarity with customer service best practices and a commitment to delivering exceptional customer experiences
5. Proficiency in relevant software and technologies used in a customer service environment
6. Previous experience in a customer service or client-facing role, preferably within the administration and office support industry

What we offer

At International Metal & Jewelry Co., Ltd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Generous paid time off and holiday leave
2. Opportunities for career development and advancement
3. A collaborative and inclusive company culture

About us

International Metal & Jewelry Co., Ltd. is a leading provider of high-quality metal and jewelry products. Established over 20 years ago, we have a strong reputation for innovation, quality, and exceptional customer service. Our team of dedicated professionals work tirelessly to deliver the best possible solutions to our clients, and we are committed to fostering a diverse and inclusive workplace.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

Job Description:

• Directly deal to customers (Purchasing team, Logistic , account and Finance)
  
  Main task is to access customer web site to get forecast ,PO, Label  ,delivery note , Billing and follow up payment
• Proceed forecast and  order into NMB system ,
• Follow up  shipment /delivery  reply, check /submit delivery plan  to each  customer
• Communicate with both  and Factory side in case pull in /push out
• Preparing quotation when exchange rate change  and change new price in NMB system
• Prepare sales estimation of each items
• Preparing sales routing in case new business
• Issue  delivery order and communicate with Logistic and warehouse to arrange cargoes to customer
• Issue Tax invoice and send Tax Invoice to customer and submit to NMB account team
• Follow up billing and payment from customer
• Submit AR report  for each customer
• Submit sales report for BOI purpose to each customer
• Support sales team in case any  action required ( Such as unforeseen delivery issue  or Quality issue)
  
  Contact  Routing : (Customers ,Factory, Product Coordinator, Logistic , Account  and Sales team)
  
  Correspond with customers  Window persons  such as :  Purchasing , Sourcing , quality control, production, accounting

Qualifications:

• Bachelor Degree  --- any relate field
• Experienced in related customer service especially manufacturing field)
• Good Communication skill  with Service mind
• Good English skill  TOEIC score, Min 600, Good Communication negotiation skill

Microsoft office Skill

    >Excel : Daily  Need basic excel formula knowledge and attitude to study more   

    > Word :・ Basic skill

• Basic knowledge and experience  in Logistic /Incoterm
• Others : Company provide Notebook
• Company working Hour   : Sharply start 8.00am – 17.30 pm  , no overtime support
  
     Saturday working 1-3 days a year (based on company calendar)

สวัสดิการ :

ค่าตำแหน่ง ค่าภาษาอังกฤษ โบนัส ปรับขึ้นเงินเดือนประจำปี ที่พักใกล้สถานที่ทำงาน รถรับส่ง ชุดพนักงาน ข้าวฟรี อาหารราคาย่อมเยาว์ กองทุนสำรองเลี้ยงชีพ ค่ารักษาพยาบาลของพนักงาน และครอบครัว ตรวจสุขภาพประจำปี อาหารญี่ปุ่น ราคาย่อมเยาว์ (มื้อเย็น) งานเลี้ยงสังสรรค์ประจำปี

Or client is in the medical device business.

Overview:

This Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the APAC customers within the guidelines set by the company. 

How You'll Make an Impact:

• Handle inbound orders & enquiries (via faxes and emails) from customers & channel partners.
• Reply promptly to emails, and follow-up with internal work groups for enquiry closure.
• Proactively and regularly update & reconcile with customers & channel partners.
• Process customers' orders promptly and accurately.
• Match customer orders against supporting documents (eg. quotations, emails etc).
• Ensure submission of orders to Logistics according to cut-off time.
• Coordinate with Logistics for local deliveries and shipments.
• Ensure prompt billing of stock placement at customer's premises.
• Submit electronic invoices to customers' e.g. via email or online portals.
• Work closely with APAC Customer Service teams to ensure customers' orders and enquiries are processed correctly and in a timely manner.
• Ensure accuracy and compliance with all related regulations for all orders.
• Ensure compliance to export regulations & Incoterms.
• Collaborate with supply chain teams to ensure the smooth flow of supplies, when necessary.
• Maintain good documentation of customer orders, invoices & other relevant supporting documents.
• Ensure prompt retrieval of documents (eg. CTC invoices, COA, MSDS etc) upon customer request.
• Support any other administrative tasks as assigned.

Qualifications:

• Bachelor Degree in Business Studies or Science.
• At least 0-1 year of customer service experience.
• Proficiency in English Language, spoken and written.
• Work 5 days per week: Mon. – Fri A.M. – 17.30 P.M.
• BTS Ratchadamri station or MRT Si Lom.

Job Descriptions

•  Contact with local customer and follow up to process the freight and customs clearance procedures.

•  Managing shipping documents: invoices, packing lists, B/L  Form. Checking the accuracy of import documents.

•  Coordinate with carrier, shipping company and transportation company.

•  Enter manifest to carrier.

•  Prepare and verify all shipping documents.

•  Able to make shipment planning.

•  Issue billing to customer.

•  Record Costing Data.

Qualifications

•  Male or Female age 24-30 years old.

•  Bachelor's degree in a logistics or related field.

•  At least 2 years of relevant work experience

•  Strong knowledge of import operations and all related documents (import processes, BL, etc.)

•  Good command of basic Microsoft Office (Word, Excel, etc.)

•  Good to fair command of English, especially writing

•  Positive attitude and self-motivated