25 Service Desk jobs in Thailand

Perform remote access to customers' computers to resolve computer system issues.
Analyze problems and escalate unresolved issues to 2nd line support level.
After opening a job, record customer details and issues accurately in the system.
Follow up with users on issue resolution from beginning to end of the process.

**Qualifications**:
Bachelor's degree in a related field.
Able to work in shifts (No night shifts).
Possess a service-oriented mindset and willingness to learn.
Knowledgeable in Windows Technical and Microsoft Office.
Conveniently able to travel to work at The Mall (Huamark-Ramkhamhaeng).
At least 1 year of experience.
**Job skills required**: Microsoft Office

Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!
Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.
**WHAT YOU WILL DO**
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.
To break it down, your responsibilities will include:
+ Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
+ Managing the full lifecycle of incidents and service requests-from logging to resolution.
+ Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
+ Driving continuous improvement initiatives based on service trends and user feedback.
+ Generating and analyzing reports to identify performance gaps and opportunities.
+ Communicating updates on major incidents, outages, and project rollouts.
+ Maintaining and enhancing the internal knowledge base and documentation.
+ Administering and optimizing the service desk platform and tools.
+ Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage
**ABOUT YOU**
At Invenco by GVR, we believe in YOU-your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.
To be successful in this role, YOU will bring:
+ A bachelor's degree in IT, Computer Science, or a related field (preferred).
+ 5+ years of experience in IT service desk or technical support roles.
+ 2+ years in a leadership or supervisory role within a service desk environment.
+ Strong knowledge of ITIL framework and service management best practices.
+ Experience with service desk platforms, ticketing systems, and CRM tools.
+ Familiarity with BI tools and the ability to generate and interpret reports.
+ Excellent communication and stakeholder management skills.
+ Proven ability to coach, mentor, and develop support teams.
+ Strong analytical and problem-solving skills.
+ Experience in knowledge management and promoting self-service solutions.
+ ITIL Foundation certification (highly desirable).
#LI-HK1
**WHO IS** **INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.

**Industry**: Hardware, Telecommunication
- ** Job Description**:

- Manage and lead the operation teams, staff, cost and facility and environment
- Development staff and capacity and making smooth communication with team and others
- Contact window, negotiate and consult with person in charge of Japanese customer
- Control and handling he problem or big incident of internal and external issue
- Analyze and making Kaizen plan and do action for quality improvement
- Support to sales and account activities
- ** Requirement**:

- (Must)
- Male or Female / 30-40 years old
- Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Administration, Business Computer or related fields
- Working experience at least 8 years
- Required team or group management skill and experience
- Required personnel and capacity development skill and experience
- Required effective communication skill with staff and others

(Advantage)
- Experience with service desk business field will be advantage
- Experience with IT business field will be advantage
- Experience with Information Security business field will be advantage
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: Thai, English
- ** Working Hour**: 08.30 ~ 17.30
- ** Holiday**:

- Irregular Shift
1, 7:00-16:00
2, 8:30-17:30
3, 11:00-20:00
4, 19:30-7:30 (night shift)
Night shift
①：Mon, Tue, Wed
②：The, Fri, Sat, Sun
- For night shift twice or third a month (Mon-Wed or Thu-Sun)
- If she/he working night shift, she/he take leave 2 days.

(For example: 1/11 night, 2/11 nigh, 3/11 night, 4/11 leave, 5/11 leave)
- ** Benefit**:

- Transportation fee
- Provident fund
- Training & Development working skill
- Health Insurance (Include spouse and child for permanent employee)
- Dental Treatment fee (Additional form Social Security Fund)
- Accident Insurance
- Cafeteria welfare 5,000 baht per year
- Bonus pay on June & December (2 times Depend on performance and profit)
- Marriage Welfare, Funeral Welfare, New born Welfare
- Company trip and New Year party
- Yearly Health Check Up
- Shift allowance 50 baht for day shift, 150 baht for night shift

**Industry**: Hardware, Telecommunication
- ** Job Description**:

- Support global customers regarding incident, inquiry and request issues.
- Coordinate and be the contact point for global support teams in order to fulfill customer requirement.
- Escalate and follow up issues/projects with all related parties.
- Create, follow up, close ticket in system.
- English to Japanese translation and vice versa will be required in the operation from time to time.
- Perform tasks as assigned by supervisors.
- Be able to work in shift rotation, weekend and nightshift.
- ** Requirement**:

- (Must)
- Male or Female / 25-40 years old
- Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Administration, Business Computer or related fields
- At least 3 years of working experience
- Required basic IT Knowledge, skill and literacy (Windows OS, PC, Network and any Cloud Service)
- Required basic Microsoft Office skill (Word, Excel, Power Point).
- Advantage: can use Japanese and English in business situation (means can discuss&Write&Read)
- ISMS(Information Security Management System)
- JLPT (Japanese Language Proficiency Test) N2+

(Advantage)
- Experience with service desk business field will be advantage
- Experience with IT business field will be advantage
- Experience with Information Security business field will be advantage

(Remark)
This position in contract 1 year
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: Thai, English
- ** Working Hour**: 08.30 ~ 17.30
- ** Holiday**:

- Irregular Shift
1, 7:00-16:00
2, 8:30-17:30
3, 11:00-20:00
4, 19:30-7:30 (night shift)
Night shift
①：Mon, Tue, Wed
②：The, Fri, Sat, Sun
- For night shift twice or third a month (Mon-Wed or Thu-Sun)
- If she/he working night shift, she/he take leave 2 days.

(For example: 1/11 night, 2/11 nigh, 3/11 night, 4/11 leave, 5/11 leave)
- ** Benefit**:

- Transportation fee
- Provident fund
- Training & Development working skill
- Health Insurance (Include spouse and child for permanent employee)
- Dental Treatment fee (Additional form Social Security Fund)
- Accident Insurance
- Cafeteria welfare 5,000 baht per year
- Bonus pay on June & December (2 times Depend on performance and profit)
- Marriage Welfare, Funeral Welfare, New born Welfare
- Company trip and New Year party
- Yearly Health Check Up
- Shift allowance 50 baht for day shift, 150 baht for night shift

Identify customer needs and help customers use specific features.
Maintain quality service while ensuring continuous productivity contribution.
Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
Follow up on updates to our internal databases, SOPs, policies, and technical information.
Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
Share feature requests and effective workarounds with team members.
Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
Assist in the training of new customer support agents on occasion.

**Qualifications**:
Bachelor s degree in any field.
New graduates are welcome.
Customer-centric mindset means focusing on providing a positive customer experience.
Strong verbal and written communication skills in both Thai and English.
Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
Comfortable working in a fast-paced, ambiguous environment.
Ability to prioritize and manage multiple responsibilities.
Ability to remain calm and maintain patience during difficult client interactions.
Flexible working hours, working days (holidays), and ability to work on shifts.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: English, Thai

**Overview**:
**Salary**:
50,000 THB ~ 50,000 THB**Industry**:
Trading(Chemicals/Materials), Manufacturing(Chemicals/Materials)- Assist customers with product and service inquiries and resolve any issues.
- Maintain customer records and price lists.
- Process orders and ensure product availability.
- Coordinate with CS & Supply Chain teams for shipment arrangements.
- Prepare accurate shipping documentation and follow up on payments.
- Support Sales Managers and provide necessary documentation.
- Aid in resolving product/service issues and handle import/export tasks.

**Qualifications**:
**Requirement**:

- Bachelor's degree in business administration or related field.
- 3+ years' experience in Customer Service
- Results-oriented, detail-oriented, and adaptable.
- Knowledgeable about import/export procedures in Asia.
- Proficient in English.
- SAP proficiency required.**English Level**:
Level 3 - Business Level**Other Language**:
English

**Additional Information**:
**Benefit**:
Medical insurance

Performance Bonus average 1 month**Working Hour**:
8:00 ~ 17:00**Holiday**:
Sat-Sun**Job Function**:

- Customer Support

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

Coordinate with technicians to ensure on-time installation appointments.

Support Order changes in customer information and service details during installation.

**Job Description**:
Roles & Responses
- Coordinate with technicians to ensure on-time installation appointments.
- Support Order changes in customer information and service details during installation.
- Coordinate and reschedule appointments with customers.
- Punctual control and Coordinate with technicians and Monitor the attendance of technicians to ensure on time.
- Verify and confirm appointment cancellations.
- Verify and approve Job Installation.
- Other related tasks as assigned

**Qualifications**:

- Bachelor's degree in any field, age not over 23-35 years old.
- Excellent communication skills
- Have service mind and Customer-focused mindset
- Ability to handle multiple tasks and prioritize effectively
- Ability to work in a fast-paced environment.

Recruiter

Krittanoo Kunthanapukdee (กฤตนู กุลธนภักดี)

**Job Purpose**:
This position is crucial to high customer satisfaction among Cendyn clients. The Tier 2 Customer Support Analyst works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise.

Our Support structure has a strong reliance on training and knowledge sharing. As a Tier 2 Customer Support Analyst, it will be incredibly important for you to mentor the other Support Team members including the Tier I team to improve our customer responses and work towards expedient resolution and an exceptional customer experience.

**Responsibilities**:
Essential Functions:

- Accountability_
- Handle complex service delivery issues with Cendyn-specific software solutions.
- Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue.
- Identify solutions for technical challenges.
- Complete delivery tasks and projects for both external and internal customers.
- Excellence_
- Support customers with business and/or technical questions.
- Test and troubleshoot Cendyn products and integrations.
- Research and solve data
- and software-related problems
- Develop and maintain strong SQL query and process analysis skills.
- Represent Customer Support and Operations functions at customer review meetings as needed.
- Collaboration_
- Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach.
- Communicate with customers, vendors, and other external contacts as needed to assure customer success.
- Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions.
- Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed.
- Innovation_
- Contribute to process and product design and documentation.
- Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs.
- Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement.
- Humanity_
- People management responsibilities including recruitment, onboarding, performance management and coaching/mentoring team members
- Demonstrate the willingness to push your team to continually provide exceptional service and strategy.
- Participate in interviews for new hires, consultants and / or replacement personnel.

Non-Essential Functions:

- A general knowledge of the hospitality industry.
- Use Zendesk and JIRA products to communicate and track customer interactions.

**Requirements**:
Required Education and Experience:

- Bachelor’s degree in computer science or related field, OR some college plus related experience.
- Minimum of three (3) years of experience within software development or IT.
- Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop.
- User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation.
- Technical capabilities with hands-on experience in development, coding, or database work (Python,.NET, ASP.NET, and VB.net).
- A+ Certification.
- Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing.
- Keyboarding speed of 40-60 WPM.

Preferred Education and Experience:

- Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.)
- Previous hospitality industry experience a plus.

Competencies:

- Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change.
- Planning and Organizational Skills -Excellent organizational, planning, and proven ability to manage multiple priorities.
- Decision Making - Excellent decision making and problem-solving skills.
- Analytical and Conceptual Thinking - Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations.
- Innovation - Ability to think creatively to accomplish continuous improvement and evolution of the department.
- Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.

Work Environment:
This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.

**Position Type/Expected Hours of Work**:

**Tru?c khi b?n n?p don xin vi?c, hãy ch?n tùy ch?n ngôn ng? c?a b?n t? các tùy ch?n có s?n ? trên cùng bên ph?i c?a trang này.**
Khám phá co h?i ti?p theo c?a b?n t?i t? ch?c Fortune Global 500. Hình dung các kh? nang d?i m?i, tr?i nghi?m van hóa b? ích c?a chúng tôi và làm vi?c v?i các nhóm d?y tài nang giúp b?n tr? nên t?t hon m?i ngày. Chúng tôi hi?u nh?ng gì c?n thi?t d? d?n d?t UPS trong tuong lai - nh?ng ngu?i có kh? nang k?t h?p d?c dáo gi?a nang l?c v?i ni?m dam mê. N?u b?n có t? ch?t và kh? nang lãnh d?o b?n thân ho?c nhóm, s? có nh?ng vai trò s?n sàng d? b?n trau d?i k? nang và dua b?n lên m?t t?m cao m?i.
**Mô t? công vi?c:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Lo?i nhân viên:**
T?m th?i
UPS cam k?t cung c?p m?t noi làm vi?c không có tình tr?ng phân bi?t d?i x?, qu?y r?i và tr? thù.