205 Service Desk jobs in Thailand

หน้าที่และรายละเอียดของงาน

• รับแจ้งและบันทึกคำร้องและเหตุการณ์ที่เกี่ยวข้องกับการใช้งานระบบ IT

• ส่งต่อปัญหาที่ซับซ้อนและต้องการการสนับสนุนเพิ่มเติมไปยัง IT Technical Support หรือหน่วยงานที่เกี่ยวข้อง

• ติดตามสถานะของคำร้องและเหตุการณ์จนกว่าจะได้รับการแก้ไข

• ให้ข้อมูลและคำแนะนำเบื้องต้นแก่ผู้ใช้งานในกรณีที่มีคำถามเกี่ยวกับการใช้งานระบบ IT

• ประเมินและปรับปรุงกระบวนการบริการ Service Desk เพื่อเพิ่มประสิทธิภาพในการตอบสนองคำร้องของผู้ใช้งาน

คุณสมบัติผู้สมัคร

1.ปริญญาตรี สาขาวิทยาการคอมพิวเตอร์หรือสาขาที่เกี่ยวข้อง

2.มีประสบการณ์ 1 ปี

3.มีทักษะการแก้ปัญหาและการสื่อสารที่ดี

4.สามารถสื่อสารภาษาอังกฤษได้

ลักษณะงานโดยย่อ

มีหน้าที่เป็นจุดแรกในการรับเรื่องและแก้ไขปัญหาจากผู้ใช้งาน โดยจะวิเคราะห์ปัญหาเบื้องต้น

โดยจะวิเคราะห์ปัญหาเบื้องต้น แก้ไขปัญหาที่สามารถดำเนินการได้ทันที และประสานงานกับทีมเทคนิคเพื่อแก้ไขปัญหาที่ซับซ้อน

แก้ไขปัญหาที่สามารถดำเนินการได้ทันที และประสานงานกับทีมเทคนิคเพื่อแก้ไขปัญหาที่ซับซ้อน

หน้าที่งาน

1. ตรวจสอบและวิเคราะห์ข้อมูลเบื้องต้นจากผู้ใช้งานเพื่อระบุสาเหตุของปัญหา
2. ให้คำแนะนำหรือดำเนินการแก้ไขปัญหาที่สามารถจัดการได้ทันที
3. ตรวจสอบและวิเคราะห์ข้อมูลเบื้องต้นจากผู้ใช้งานเพื่อระบุสาเหตุของปัญหา
4. ตรวจสอบความพึงพอใจของผู้ใช้งานหลังการแก้ไข
5. จัดทำรายงานสรุปจำนวนเคส ปัญหาที่พบเจอ และประเมินประสิทธิภาพการให้บริการโดยสม่ำเสมอ

Job title: IT service desk technician L1

Reports to: IT service desk Shift lead

Place of work: Remote

JOB DESCRIPTION:

• Acts as the primary point of contact for providing customer support via phone, email, chat, and/or self-service.
• Determines the best solutions for reported issues using information communicated by the client. Guides clients through the problem-solving process.
• Escalates unresolved issues to the next level of support using well-established processes.
• Records information about reported issues and their solutions in the ServiceNow database. Monitors and updates client statuses and information.
• Provides accurate information about IT products or services. Escalates all customer feedback or suggestions to the appropriate internal team. Identifies and suggests possible improvements within procedures.
• Collaborates with other members of the IT team and vendors.
• Collaborates with other team members within the region.
• Performing all other duties assigned by immediate managers

HEALTH AND SAFETY AT WORK:

• Knowledge of all procedures related to employee safety: reporting accidents and workplace injuries
• Informing management about any issues that pose a risk to employees
• Adherence to safety rules, fire regulations, and all legislation related to health and safety

RESPONSIBILITIES:

• The employee is responsible for adhering to procedures regarding the confidentiality of information pertaining to:

This applies to all existing procedures at the time of employment, as well as any changes/modifications to procedures that may arise due to business needs or changes in legislation.

EMPLOYEE TRAINING AND DEVELOPMENT:

• The employee is required to participate in all training sessions defined as mandatory

MANDATORY QUALIFICATIONS:

Educational Qualification: IV, Computer Science and Information Technology

Licenses/Certifications:

Foreign Language Proficiency: English language

Years of Experience: Minimum 1 year

DESIRABLE QUALIFICATIONS:

Previous experience in similar or related positions

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information
(Local-Thai)

Job Number

Job Category
Rooms & Guest Services Operations

Location
The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team

Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.

What You Will Do
As a Service Desk Supervisor & Data Analyst, you'll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You'll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.

To break it down, your responsibilities will include:

• Leading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.
• Managing the full lifecycle of incidents and service requests—from logging to resolution.
• Monitoring ticket queues, response times, and resolution metrics to ensure operational excellence.
• Driving continuous improvement initiatives based on service trends and user feedback.
• Generating and analyzing reports to identify performance gaps and opportunities.
• Communicating updates on major incidents, outages, and project rollouts.
• Maintaining and enhancing the internal knowledge base and documentation.
• Administering and optimizing the service desk platform and tools.
• Collaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage

About You
At Invenco by GVR, we believe in YOU—your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.

To be successful in this role, YOU will bring:

• A bachelor's degree in IT, Computer Science, or a related field (preferred).
• 5+ years of experience in IT service desk or technical support roles.
• 2+ years in a leadership or supervisory role within a service desk environment.
• Strong knowledge of ITIL framework and service management best practices.
• Experience with service desk platforms, ticketing systems, and CRM tools.
• Familiarity with BI tools and the ability to generate and interpret reports.
• Excellent communication and stakeholder management skills.
• Proven ability to coach, mentor, and develop support teams.
• Strong analytical and problem-solving skills.
• Experience in knowledge management and promoting self-service solutions.
• ITIL Foundation certification (highly desirable).

WHO IS INVENCO By GVR
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

Who Is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves