109 Service Desk Analyst jobs in Thailand

หน้าที่ความรับผิดชอบ

• รับสายโทรศัพท์ ให้ข้อมูลการรับบริการและการใช้งานระบบ
• รับแจ้งปัญหาการให้บริการของศูนย์บริการและศูนย์แรกรับ
• ประสานงานและแก้ไขปัญหากับหน่วยงานที่เกี่ยวข้อง
• ให้การสนับสนุนด้านการรับแจ้งปัญหาด้านต่างๆภายในองค์กร
• จัดทำรายงานสรุปปัญหา และวิธีการแก้ไข การให้บริการศูนย์บริการ ศูนย์แรกรับ และผู้ใช้บริการทั่วไป
• งานอื่นๆ ที่เกี่ยวข้องตามที่ได้รับมอบหมาย

คุณสมบัติ

• ระดับการศึกษา ปวช. ขึ้นไป ไม่จำกัดสาขาวิชา
• สามารถทำงานเป็นกะได้ และทำงาน 6 วันต่อสัปดาห์
• มีทักษะการทำงาน Microsoft Office
• สามารถสื่อสารภาษาอังกฤษ หรือ ภาษาพม่า หรือ ภาษากัมพูชา หรือ ภาษาเวียดนาม ได้
• สังกัดบริษัท : กิจการร่วมค้า ฟิวเจอร์ สกาย
• สถานที่ทำงาน : อาคารสกายไนน์ เซ็นเตอร์

Responsibilities

1. The first point of contact for users. Handles initial triage, common hardware/software issues, and ticket recording.
2. Receive and log incidents and service requests via phone, email or chat.
3. Resolve known issues using standard procedures, FAQ/Manuals or knowledge base articles.
4. Perform basic troubleshooting for hardware and software issues.
5. Escalate unresolved issues to Level 2 or Level 3 according to SOP.
6. Tag and document tickets thoroughly before closure.
7. Follow SLA response and resolution timeframes.

Qualifications

1. New graduated of IT (or related field) with no experience OR Non-Bachelor with 1-2 years of experience
2. Excellent verbal and written communication skills
3. Strong communication in Thai and English both written and spoken skills
4. Strong problem-solving and decision-making abilities
5. Ability to handle stressful situations with professionalism
6. Adaptability to changing processes and procedures
7. Willingness to work flexible hours, including evenings and weekends

Working hours: Monday to Friday, 9:00 AM – 5:30 PM

ตำแหน่ง: เจ้าหน้าที่ IT Help Desk (กะกลางคืน)บริษัท J.I.B. Computer Group Co., Ltd. กำลังมองหาเจ้าหน้าที่ IT Help Desk ที่สามารถให้การสนับสนุนการแก้ไขปัญหาและจัดการกับข้อร้องเรียนของลูกค้าในช่วงกะกลางคืน ซึ่งเป็นบทบาทที่สำคัญต่อความพึงพอใจของลูกค้า และการดำเนินงานของบริษัทโดยรวมหน้าที่หลัก:

1. รับแจ้งปัญหา (Incident Logging)
2. รับเรื่องจากผู้ใช้งานผ่านช่องทางต่าง ๆ เช่น โทรศัพท์, อีเมล, ระบบ Ticket
3. บันทึกรายละเอียดของปัญหาที่เกิดขึ้นอย่างถูกต้องและครบถ้วน
4. วิเคราะห์และแก้ไขปัญหาเบื้องต้น (Troubleshooting)
5. แก้ปัญหาเบื้องต้น เช่น ปัญหาการเชื่อมต่ออินเทอร์เน็ต, ปัญหาการใช้งานเครื่องพิมพ์, โปรแกรมทำงานผิดปกติ
6. ให้คำแนะนำการใช้งานระบบต่าง ๆ เช่น Microsoft Office, Email, VPN
7. ส่งต่อปัญหา (Escalation)
8. กรณีที่ไม่สามารถแก้ไขปัญหาได้เอง จะต้องส่งต่อให้ทีมงานที่เกี่ยวข้อง เช่น ทีม Network, System หรือ Programmer
9. ติดตามผล (Follow-up)
10. ติดตามสถานะของปัญหาให้ผู้ใช้งาน
11. ตรวจสอบว่าได้รับการแก้ไขอย่างสมบูรณ์และผู้ใช้งานพึงพอใจ
12. ดูแลอุปกรณ์ไอที
13. ตรวจสอบและบำรุงรักษาอุปกรณ์คอมพิวเตอร์ เครื่องพิมพ์ และอุปกรณ์เครือข่ายเบื้องต้น
14. จัดเตรียมอุปกรณ์ให้กับพนักงานใหม่
15. จัดทำรายงานและเอกสาร
16. จัดทำรายงานสรุปปัญหาประจำวัน/สัปดาห์/เดือน
17. ดูแลฐานข้อมูลผู้ใช้งาน ระบบ Ticket และคู่มือการใช้งาน

ทักษะ คุณสมบัติ และประสบการณ์:

1. วุฒิการศึกษา: ปวส. / ปริญญาตรี สาขาคอมพิวเตอร์, เทคโนโลยีสารสนเทศ, วิศวกรรมคอมพิวเตอร์ หรือสาขาอื่นที่เกี่ยวข้อง
2. มีความรู้พื้นฐานด้าน ฮาร์ดแวร์ และ ซอฟต์แวร์ คอมพิวเตอร์
3. มีความเข้าใจพื้นฐานด้าน ระบบเครือข่าย (Network)
4. หากมีความรู้ด้าน Active Directory, ITIL, หรือระบบ Ticket จะพิจารณาเป็นพิเศษ
5. สามารถทำงานกะกลางคืนได้ (เวลางาน น.)

สวัสดิการ

1. ค่าคอมมิชชั่น(บางตำแหน่ง)
2. ประกันสังคม
3. ประกันอุบัติเหตุ
4. ชุดยูนิฟอร์ม
5. วันหยุดพักร้อน 
6. วันหยุดนักขัตฤกษ์
7. ปรับเงินประจำปี
8. กิจกรรม งานเลี้ยงสังสรรค์
   
   9.กองทุนสำรองเลี้ยงชีพ
   
   10.เงินช่วยเหลือกรณีต่างๆเช่น(มงคลสมรส/คลอดบุตร/อุปสมบท/ฌาปนกิจ)
   
   11.การอบรมพนักงานตามหลักสูตรต่างๆ
   
   12.ค่าเดินทางและเบี้ยเลี้ยง(กรณีเดินทาางไปปฏิบัติงานนอกสถานที่)

วิธีการสมัคร

สนใจสมัครงานออนไลน์ , e-mail หรือ ติดต่อที่สาขานั้นๆโดยตรง

ติดต่อขอรับเอกสารการสมัครงานได้ที่สำนักงานใหญ่ 

บริษัท เจ.ไอ.บี. คอมพิวเตอร์ กรุ๊ป จำกัด เลขที่ 21 ถนนพหลโยธิน แขวงสนามบิน เขตดอนเมือง กรุงเทพมหานคร  12120

--เอกสารประกอบการสมัคร--

1. รูปถ่ายหน้าตรง

2. สำเนาบัตรประจำตัวประชาชน

3. สำเนาทะเบียนบ้าน

4. เอกสารรับรองการศึกษา

ติดต่อสอบถาม , ฝ่ายทรัพยากรบุคคลสวัสดิการ

พร้อมรับโอกาสใหม่ในการพัฒนาทักษะของคุณในตำแหน่งเจ้าหน้าที่ IT Help Desk กะกลางคืน ที่ J.I.B. Computer Group Co., Ltd. สมัครเลย

Role: IT Help Desk Support (L1)

Location: BTS
Ploenchit

Job Type: Permanent

Roles & Responsibilities:

First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

IT Hardware & Software Support

• Install, configure, and maintain
• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role:

We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically, and with a focus on continuous improvement and operational excellence.

The ideal candidate will possess strong leadership skills, a proven ability to develop team capabilities, a continuous improvement mindset, and the ability to manage and motivate a high-volume operational team. The successful candidate will demonstrate strong analytical thinking, proactive problem-solving, and the ability to communicate with clarity and context.

Key Responsibilities:

As a Team Lead – People Helpdesk,

• You will oversee a team of analysts responsible for delivering timely, accurate, and empathetic support to employees across the organization.
• You will ensure operational excellence by prioritizing and allocating tasks, monitoring levels, and using data to drive continuous improvement in helpdesk processes.
• Build strong relationships with stakeholders and act as the primary escalation point for complex queries and partner with other People Team functions to resolve issues and implement enhancements.
• You will support in coaching and developing your team, fostering a high-performance culture focused on growth, accountability, and collaboration.
• You will maintain and update standard operating procedures, lead or contribute to strategic projects, and ensure clear communication of process changes and project outcomes.
• You will also play an active role in People Team events and cross-functional initiatives, representing the helpdesk and driving a positive, inclusive team environment.

Qualifications:

• Degree from an accredited university and/or equivalent experience in a leadership role, preferably within a help desk or customer service environment.
• Minimum 4 years of relevant experience in HR/People Service delivery, with proven management experience.
• Excellent critical thinking and problem-solving abilities to resolve Employee/People-related issues.
• Experience in process improvement and leveraging project management methodologies.
• Empathetic, customer-first approach to employee interactions and conflict resolution.
• Ability to manage and motivate a team performing operational tasks.

It is a plus if you have the following skillsets:

• Experience with HR systems and ticketing software, Workday and Zendesk.
• In-depth knowledge of HR Processes and service operations, for HR/People Teams.
• Familiarity with data management and reporting tools.
• An international outlook and experience working in a multicultural environment.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Working Location:
Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click
"Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on
Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

Why Nissan?

You will definitely get the right answers why you should join us through watching the video on Youtube.

NISSAN LEASING (THAILAND) CO., LTD.

3 Rajanakarn Building, 26th Floor, South Sathorn Road,

Yannawa, Sathorn, Bangkok 10120

Visit us

Working Location: Nissan Office, Bangna-Trad KM.32, Samut Prakan, Thailand

Job description

• Dealer support activities for dealer order processing
• Dealer call Center activity: Providing parts information to dealer
• Dealer operation support activites: Buy Back, recomendation lists, new dealer opening, contact windows to DLRs, orthers related

Qualification

• Bachelor's or Master's Degree in a relevant field.
• Experience of aftersales dealer management (having experience in automotive business will be advantage)
• Customer / Call center management
• Computer Skills: MS office
• Analysis thinking,problem solving skills
• Customer Services knowledge
• spare part knowledge
• Dealer Operations spare part knowledge
• Logistics knowledge

If you interested in this job role please prepare your updated resume stating working experience, current salary and expected salary then click "Apply now" "Only shortlisted candidate will be contacted for an interview"

Find and search more jobs on Nissan Global Career Site

For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan- You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

About Dobot

Dobot is a world leader in smart collaborative robotics and the creator of desktop grade robotic arms. Core technologies are developed in-house, including AI, system integration, intelligent sensing and more. The core team members came from Chinese Academy of Sciences, Tsinghua University, Harbin Institute of Technology, Shandong University, MIT and other prestigious academic and research institutions.

Founded in 2015, Dobot Robotics is the creator of the world's first desktop grade collaborative robot. We offer 6 main product lines: CR, CRS, MG400, M1 Pro, Nova, and Magician, with more than a dozen of collaborative robot models. We are the first in the industry to offer a product line up that covers 0.5 to 20 kg payloads.

To date, Dobot has sold over 68,000 collaborative robots to 140 countries and regions and has ranked first in Chinese robot exporter by volume 4 consecutive years.

Dobot robots are currently operational across over 15 industries including consumer electronics, automotive, metal processing, semiconductor, healthcare, chemical and retail.

About the Team

As a leading Chinese cobot export manufacturer, the APAC region is one of the important regions for Dobot. The APAC sales organization is expanding and we are looking for team members who will help shape the foundation and future of Dobot business success in the APAC region. The key function of this role is to provide world class Technical Support (on robots and applications) and Training to our partner network.

Provide expert technical support to our channel partners and end users

Reporting directly to our Technical leader, you will be responsible for supporting our channel partners and end users. Your primary tasks will be to support, train and develop our users and partners in SEA&SA. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:

• Providing technical support to channel partners

• Providing robotic application support and consultations to channel partners and Dobot sales team

• Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users

• Developing partners and users' technical knowledge and competencies in Dobot robots and applications

• Preparing/Translating technical documentation

• Participating in customer visits

• Participating in trade shows and seminars

• Developing applications for trade shows and seminars

Qualifications:

The job demands that you have documented practical experience within developing and supporting robot applications. To gain success in the job it is important that you are outgoing, service-minded and able to manage and influence technical developments in channel partners and that you can navigate at different organizational levels and in different customer situations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in English.

The ideal candidate has:

• Bachelor degree or higher in Engineering/Computer Science related subject

• Minimum three years' experience in robotics or automation industry

• Experience in designing and integrating robotic applications

• Experience in conducting seminars/ trainings

• Excellent in troubleshooting and diagnosing issues

• Excellent computer and interpersonal skills

• Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)

Why Join Us

We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.

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About the Company

RestoSuite by JustinTech is a leading global intelligent restaurant SaaS provider, trusted by over 250,000 restaurants worldwide. We empower the food and beverage industry through one-stop digital solutions—from smart POS and CRM to supply chain management and data analytics—helping businesses reduce costs, improve efficiency, and redefine the dining experience in the digital age. As we expand rapidly across North America, Europe, Australia, Southeast Asia, and the Middle East, we are looking for passionate tech enthusiasts to join our team in Kuala Lumpur and shape the future of restaurant technology together

About the Role

The Technical Support Associate is responsible for the installation and post-sales support of restaurant technology. This role will interface with restaurants and customers to optimize Resto's services in the local markets where we operate. This operations-driven position will manage partnerships and collaborate cross-functionally.

Responsibilities

• Install, configure, and train restaurant staff on Resto products, including hardware and networking devices—terminals, kiosks, handheld devices, printers, and other peripherals.
• Collaborate with the menu team to properly set up and configure the restaurant's menu prior to installation, and assist with menu requests as needed after installation.
• Independently determine restaurant priorities and the sequence of implementation steps based on restaurant needs and menu design options.
• Respond to and resolve incoming calls, chats, tickets, and cases efficiently and accurately.
• Collect, organize, and address feedback from restaurant partners and customers.
• Communicate with restaurants to understand their needs, and optimize business performance by identifying opportunities to implement impactful solutions.
• Collaborate with central operations, product, and engineering teams to drive local adoption of new products, processes, and plans.
• Work with the local team to ensure the growth and profitability of our restaurant technology solutions.
• Identify upselling opportunities and collaborate with the local restaurant technology sales team to ensure execution.

Qualifications

• Fluent bilingual proficiency in English and Mandarin is required.
• 1+ year of relevant experience is preferred (If you have no work experience, we can also train you to become an excellent implementation engineer).
• Prior experience in a startup is preferred.
• A bachelor's degree in a related field is preferred.
• A valid driver's license and access to a vehicle are required.

Required Skills

• Strong communication skills.
• Excellent problem-solving abilities.
• Teamwork spirit.

Preferred Skills

• Knowledge of the food and beverage industry.
• Experience in technical support or customer service.

Salary Range and Compensation Package

Salary range: 50K–80K, plus monthly performance bonus.

Equal Opportunity Statement

We are committed to diversity and inclusion and welcome applicants from all backgrounds.

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