25 Service Engineer jobs in Thailand

Service Engineer

Rayong, Rayong Emerson

Posted 6 days ago

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Job Description

If you are looking to expand your career, Emerson has a great job opportunity for you!
We are looking for a proactive and skilled Field Service Engineer to join our team. In this role, you will be responsible for delivering technical support, installation, maintenance, and troubleshooting services at customer sites. primarily in Eastern Thailand (e.g., Chonburi, Rayong, Chachoengsao), and occasionally in other regions or overseas.
If you think this role is suitable for you, let's go and join our team!
**In This Role, Your Responsibilities Will Be:**
+ Install, commission, and maintain equipment at customer sites.
+ Provide timely troubleshooting and repair services to minimize downtime.
+ Conduct regular preventive maintenance in line with service schedules.
+ Train customers on proper equipment use and basic troubleshooting.
+ Maintain detailed service records, including reports on work performed and parts used.
+ Communicate effectively with customers and internal teams to resolve technical issues
+ Ensure safety compliance during all on-site activities.
+ Manage tools, spare parts, and documentation required for fieldwork.
**Who You Are:**
+ You are technically skilled and solving real-world problems using both mechanical and electrical knowledge.
+ You have hands-on experience with mechanical, PLC systems program, and feel confident troubleshooting automation or control systems.
+ You have customer-first mentality and communicate clearly and professionally with both technical and non-technical audiences.
+ You work independently, take ownership of tasks, and stay calm under pressure in field environments.
+ You are organized, meticulous, and able to manage service schedules efficiently.
+ You are flexible with frequent travel within Thailand and oversea
**For This Role, You Will Need:**
+ A bachelor's degree or diploma in Electrical, Mechanical, Mechatronics, or a related engineering field.
+ 3-5 years of experience in field service, technical support, or industrial equipment maintenance.
+ Practical knowledge and hands-on experience with Mechanical and PLC programs.
+ Strong problem-solving, analytical, and troubleshooting skills.
+ Ability to read and interpret technical drawings, schematics, and equipment manuals.
+ Good communication skills and basic proficiency in English (spoken and written).
+ Thai driver's license
**Preferred Qualifications That Set You Apart:**
+ Resident in Eastern Thailand (e.g., Chonburi, Rayong, Chachoengsao) is a strong advantage for easier response to customer sites.
+ Experience working with PLC systems such as Mitsubishi Siemens, Omron including programming and troubleshooting.
+ Familiarity with HMI systems,
+ Experience in customer service or client-facing roles, especially in technical environments.
+ Exposure to international service standards or working with multinational companies.
+ Comfortable working in high-pressure or fast-paced environment, particularly during urgent repairs or critical system downtimes.
+ Proficiency in additional languages (e.g., English, Japanese, or Chinese) is a plus for supporting international clients.
+ Strong interpersonal skills and a professional attitude when representing the company at customer sites.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25021398
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Service Engineer

Bangkok, Bangkok Otis Elevator Company

Posted 17 days ago

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Job Description

**Date Posted:**
2024-10-31
**Country:**
Thailand
**Location:**
Sigma Elevator (Thailand) Co., Ltd., No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok
At Otis, it's our people who make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!
+ Permanent role
+ Based in Suanluang District, Bangkok
+ Reports to the Service Operations Manager
**Key Responsibilities**
+ Perform inspection, maintenance, and troubleshooting of elevators and escalators to ensure safe and efficient operation in accordance with applicable standards.
+ Conduct load testing and certify the results as per the professional engineering license (Associate-level license).
+ Prepare detailed service and inspection reports, including technical analysis and recommendations.
+ Analyze mechanical and electrical issues systematically and provide effective solutions.
+ Sign off on technical documents and test results as an authorized engineer (holding a valid Associate-level license from the Council of Engineers Thailand).
+ Communicate effectively with customers and internal teams regarding service status, technical issues, and recommendations.
+ Ensure compliance with safety, quality, and regulatory requirements.
+ Travel to client sites as needed for service and testing activities.
**What you will need to be successful in this role**
+ Bachelor's degree in Electrical Engineering or Mechanical Engineering.
+ Possess a valid Associate-level Professional Engineering License (Electrical or Mechanical) issued by the Council of Engineers Thailand.
+ Authorized to certify elevator load tests and related technical reports.
+ Minimum of 2 years of relevant working experience in elevator systems or related engineering fields.
+ Strong analytical thinking and problem-solving skills.
+ Proficient in English communication (speaking, reading, and writing).
+ Capable of preparing clear and accurate technical reports.
+ Responsible, proactive, and able to work under pressure.
+ Possess a valid driver's license and be willing to travel for on-site service work.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
We support work-life integration, allowing space for bot?work?and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
Apply today to join us and build what's next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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Digital Service Engineer

Continental

Posted 27 days ago

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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.
With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
+ Ensure implementation of measures and maintain controls
+ Raise awareness and provide information about ESH responsibilities and duties
+ Responsibility and supervision of: Protection, Creation of Backups and Maintainnance of control system software, such as IPC's, PLC's, Drives, Communication Devices, etc. - executed by Maintenance Area
+ Setup and Configuration of IPC's: IP Addresses and Host Names, Business Partner Access, IPC's Imaging, Inventory, Backing up and Restoring, IT Security, Domain Integration, Manufacturing Systems (MMS, SFI, CSMI, MCAT, FFDACS, etc.), Central Recipe Management and Energy Monitoring
+ Ensure compliance with the electrical standards defined by Engineering Tires (MES/C&D) for IPC's, PLC's, Drives, Machines Interfaces, Controls, etc.
+ Implement, Validate and Document the hardware and software changes made to the Control Systems in accordance with Change Management Specification
+ Act us 3rd level support for breakdowns ( 1st - electricians / 2nd C&D maintenance area engineers )
+ Provide support to Project, Utilities & Buildings and Maintenance departments
+ Provide Technical Support in terms of interfaces and hardware (IPC's, PLC's, Drives Systems, etc.) and software (Control Settings, High Level Programming, etc.) according with the Internal Escalation Organization
+ Provide training to the Maintenance Team and other C&D Engineers related to Control and Drive Systems including IT interfaces.
+ Adapt training content according to trainees knowledge. Give clear instructions. Answer questions or find another person who can do so. Motivate the trainees to try what they have learned
+ Coordination with Training Department is required
+ Maintain day to day communication with respect and collaboration with management and all the engineers in the Control and Drives fuction
+ Bachelor's or Master's Degree in Electrical engineering or equivalent related field.
+ Minimum 3 years control and drives engineering experience in production industry.
+ Experience in several machine improvement, refurbishment, upgrade or installation projects.
+ Technical Know-How, Logical and methodical analysis of technical problems with suppliers, IT and plants.
+ Automation knowledge Drives, PLC, IPC's, etc.
+ IT knowledge IPC Management, Database (SQL), Network
+ Programming skills (Step7 + Twin CAT) depending on area
+ International team capability and Cultural skill
+ Experience in Manufacturing projects management
+ Fluent business English
Ready to drive with Continental? Take the first step and fill in the online application.
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Senior Service Engineer - Drives

Bangkok, Bangkok Danfoss

Posted 5 days ago

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Senior Service Engineer - Drives
Requisition ID: 43771
Job Location(s):
Bangkok, TH
Employment Type: Full Time
Segment: Danfoss Power Electronics and Drives Seg
Job Function: R&D, Technology and Engineering
Work Location Type: On-site
**Job Description**
**Danfoss Power Electronics & Drives (DPD)** is looking for an experienced **Senior Service Engineer** . The **Senior Service Engineer** is responsible for overall service delivery by guiding and developing service partners to be able to deliver best in class service, supporting customers and partners by ensuring customer support, and delivering services in the field covering the entire portfolio. This role is key in establishing a good level of collaboration between country teams and other Digital & Lifecycle Services (DLS) teams. Role supports the implementation of strategy for service into the country.
**Job Responsibilities**
Responsibilities for this position include, but are not limited to, the following.
+ Responsible for overall service delivery by guiding and developing service partners to be able to deliver best in class service, supporting customers and partners by ensuring customer support, and delivering services in the field covering the entire portfolio
+ Establish a good level of collaboration between country teams and other Digital & Lifecycle Services (DLS) teams.
+ Supports the implementation of strategy for service into the country
+ Accelerates the development of service capabilities in the country for Danfoss and for Danfoss' service channels, which helps us to differentiate from our competition
+ Pre - Sale Process for Technical Consultation & Support and training internal and external
**Background & Skills**
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
+ Bachelor's degree in **electrical engineering** , **Electronics** , **Mechatronics** , or a related technical field.
+ **5-10 years** of experience in service, technical support, or project management, particularly with **AC drives** , **power electronics** , or **industrial automation** .
+ Experience in **customer-facing roles** is highly valued (service contracts, escalations, etc.).
+ Deep understanding of **VSD (Variable Speed Drives)** , **inverters** , and **power electronic systems** .
+ Good knowledge of **industrial automation** , **motor control** , and **energy systems** .
+ Familiarity with **troubleshooting** , **commissioning** , and **maintenance** processes for drives and related equipment.
+ Understanding of digital tools like **remote monitoring platforms** , **diagnostics** , and **IoT** solutions is a plus.
+ Ability to lead and motivate service teams.
+ Strong organizational and **problem-solving** skills.
+ **Project management** abilities is a bonus.
**Employee Benefits**
We are excited to offer you the following benefits with your employment:
+ Bonus system
+ Paid vacation
+ Flexible working hours
+ Possibility to work remotely
+ Pension plan
+ Personal insurance
+ Communication package
+ Opportunity to join Employee Resource Groups
+ State of the art virtual work environment
+ Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
**Danfoss - Engineering Tomorrow**
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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Field Service Engineer (Robotics, Thailand)

Teradyne

Posted 7 days ago

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O ur Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Universal Robots and MiR, under Teradyne Robotics, are leading the collaborative robot ("cobot") market space worldwide with the largest market share. We're not like the traditional caged robot companies, which positions us well for growing the non-caged collaborative robot application in millions of manufacturing lines in multiple applications such as palletizing, machine tending, welding, visual inspection etc. We think differently, work differently, and grow differently. Now we need a talented and motivated individual to be our Field Service Engineer who is based in various regions of the world. Together you will be part of a global and regional organization helping our customers get most out of their investments via achieving high uptime performance on the Cobot/Robot based manufacturing cells.
We are changing the ground rules in automation - and it is being noticed!
Teradyne Robotics is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, distrupting industrial automation.
Opportunity Overview
Do you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you enjoy problem-solving and working with customers?
Bring your problem-solving skills and technical expertise to our global Services organization and make your impact by providing onsite service solutions towards customer case resolution and preventative service programs. Be part of a growing team with a customer-first focus!
+ Onsite support of our customers in the diagnosis, repair, and maintenance of UR and MiR robots on demand and planned. At times requiring break-fix repair, factory calibration, technical troubleshooting, preventative maintenance activities, positioning of service contract value proposition, and identifying new opportunities for further Cobot based automation in the facility or sister facilities.
+ Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries
+ Prepare technical documentation (Case Management and applicable warranty and/or field service documents)
+ Manage cases through the service recovery process to conclusion
+ Proficient in various proactive service plans offered and can walk various stakeholder Customers through the value proposition and get their buy in, while measuring price appetite and budget constraints/timing.
+ Scope may require managing local inventory with service partners
+ Role will be driving high fix-right first time metrics, capacity utilization metric and service cost productivity metric, and Customer satisfaction metric.
+ Attend to sites around South East Asia and Oceania as required.
This is a great job for a person who accepts nothing less than personal greatness because you get to:
+ Exhibit a proactive, active, and curious approach to tasks, which provides a holistic, business-oriented, and long-term assignment as a part of long term service agreements. Gets excited about positioning the value of planned service to Customers to convert them from On-Demand service model to a proactive service based service model.
+ Seek opportunities to identify creative and innovative solutions to tasks, field trends, and system inefficiencies.
+ Take responsibility for the delivery of optimal satisfactory solutions for internal and external customers on the based-on professionalism and specialist knowledge
+ Participate well in internal and external relations and can act as an ambassador for Universal Robots
+ Achieve Technical Support KPI's for case resolution and customer satisfaction.
+ Work independently, as well as with a team
+ Adopts advanced field service tools such as field service modules and service mobility offered by sales force CRM.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
You are expected to come with an associate degree or higher in a technical field or engineering. Also, a minimum of 2 to 4 years' experience in robotics, or the industrial automation industry. A strong mechanical and electrical background. Previous field troubleshooting and repair experience is preferred. It would be great, but not required, if you possessed functional knowledge in a high-level programming language such as C++/Java/Python .
We are looking for a colleague that comes with the following skills and personality traits:
+ Enjoys customer facing interactions, but also on the phone and through email
+ Able to systematically analyze problems within defined procedures and best practices to appropriate resolution
+ Have an aptitude for attention to detail and very hands on
+ Is outgoing, service-minded, and able to commit at different organizational levels and in different parallels
+ Is highly organized with the ability to manage multiple service cases/tasks simultaneously while effectively prioritizing these projects and tasks
+ Approachable and takes pride in providing a high standard of service and support to customers and partners
+ A self-starter who is resourceful and initiates work without specific instruction
+ Possesses strong business acumen
+ Flexible and works professionally
+ Able to cope with ambiguity and in fast paced environments
+ Ability to work in home office 30% & in the field 70%
+ Be located within 1 hour of a major airport
+ Will be open to career growth opportunities
We are only considering candidates local to position location and are unable to provide relocation for this position.
Benefits
Teradyne Robotics offers an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and good work environment where you will have an opportunity to gain influence and be part of making a difference.
Learn more about the company and the products you will be working with here ( and here ( .
We look forward to learning more about you!
#LI-Hybrid
#LI-CM1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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Customer Support

PRTR

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**Major Duties and Responsibilities**:
**Delivery Control**
- Keying in order to the system.
- Monitoring the delivery on time and reporting to customers (order balance).
- Negotiating with the factory and improving delivery delay.
- Being the point of contact to and from supplier, forwarder and broker to arrange shipment.
- Cancelling orders according to customers' requests.

**Price Registration and Control**
- Being able to register new sales prices into the system.
- Updating sales price.
- Requesting the price file.
- Issuing Credit/Debit Note in case of wrong price update/sales to customers.

**Stock Management**
- Uploading forecast and monitoring forecast delivery situation.
- Analyzing forecast and customer demand trends.
- Returning or transferring cargo to clear deadstock.
- Issuing scrap proposal form.
- Handling the purchasing revision/return, D/N & C/N issues.
- Being responsible for the PSAN (transferring stock) analyzing slow-moving stock and reporting to a superior.
- Checking physical inventory at the warehouse.

**Problem-solving**
- Settling every problem/request under its own account.
- Visiting the customers for negotiating or solving any issues.

**Qualifications**:

- 21-26 years old.
- Bachelor's Degree in any field.
- Experience 1 - 2 years in a related field.
- Good Command in English with Toeic Scores 600 up *pls attached TOEIC score if available.
- Enjoy operating the system and handle daily documents.
- Can work under pressure and be patient.
- Have a service mind and understand the customer's nature.
- Have a teamwork concept.
- Computer literacy, Excel skills (Vlook up/ If / Sorting) is preferable.
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Customer Support Officer

Bangkok, Bangkok AIS

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Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

Responsible for correction and control installation
issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special promotion to save prospect customers.

**Job Description**:
Roles & Responses

1.Verify document and create prospect within SLA.
2.Contact to customer for make appointment and dispatching order to technicians.
3.Tracking and Follow up on-time control.
4.Control the technician to close order within SLA and control quality of installation
5.Correction and control installation issues and find out solution for support installer.
6.Coordinate with related parties for support installer.
7.Offer special promotions to customers for save prospect.

**Qualifications**:
1.Age 20-30 years old
2.Bachelor's degree in any field
3.0-2 years experience in Customer Support
4.Have service mind and Good Communication skills
5.Good Computer and Microsoft Office skills

Recruiter

Aksorn Peuchsing (อักษร พืชสิงห์)
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Bilingual Technical Customer Support - Fluent

Bangkok, Bangkok SiteMinder

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Job Description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
- We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
- And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Bilingual Technical Customer Support - Fluent English & Mandarin role.

The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region.
- Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.

What you’ll do:

- Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.

What you have:

- High level of customer service and IT technical skills.
- Fluent Mandarin and English communication skills, both written and verbal.
- Strong Analytical skills - You’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
- An ability to diagnose and troubleshoot web browser and connectivity issues.
- Great capacity for both internal and external customer interaction as well as conflict resolution.
- Stakeholder management and working across internal teams to find solutions.
- Desirable: Previous experience working in a high volume contact centre providing technical customer support.
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
- Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)
- Desirable: Fluent spoken and written Cantonese.

Our Perks & Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
- When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

LI-Hybrid
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Customer Support Representative (20k - 30k)

Bangkok, Bangkok Huneety Co., Ltd.

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Job Description

Our Client is looking for an experienced and reliable Customer Support Representative to join their team.

You will be responsible for providing exceptional customer service to our customers and responding to inquiries in a timely and professional manner. You must be able to effectively communicate with customers and provide solutions to their problems. You must also be able to handle escalated customer issues and provide a satisfactory resolution.

**RESPONSIBILITIES**
1. Respond to customer inquiries and complaints in a timely manner.

2. Troubleshoot customer issues and provide timely resolution.

3. Develop and maintain customer relationships to ensure customer satisfaction.

4. Analyze customer feedback and provide suggestions for improvement.

5. Research and identify customer needs and provide appropriate solutions.

6. Document customer interactions and complaints in a customer database.

7. Follow up with customers to ensure that their issues have been properly addressed.

8. Monitor customer service trends and identify potential areas for improvement.

9. Maintain a positive attitude and professional demeanor at all times.

10. Collaborate with other departments to ensure customer satisfaction.

**QUALIFICATIONS**
1. Excellent communication and interpersonal skills

2. Knowledge of customer service principles and practices

3. Ability to multi-task, prioritize and manage time effectively

5. Proven customer support experience or relevant experience in the customer service industry

**BENEFITS**:

- Annual Leave
- Medical Insurance
- Overtime Pay
- Education Allowance
- Performance Bonus

**Salary**: ฿20,000.00 - ฿30,000.00 per month
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Customer Support Type of Business: Research

Bangkok, Bangkok บริษัท พีเอ แอนด์ ซีเอ จำกัด

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Job Description

**OD22020903**
**POSITION : Customer Support**

**COMPANY DATA**
MANAGE BY: JAPANESE
TYPE OF BUSINESS / PRODUCT: Research information for automotive business
LOCATION: Bangkok
SALARY: 35,000 - 40,000

**JOB DESCRIPTION**
To take care existing customers in domestics and overseas. Listen requirement from customers, source and collect information and answer to customers.

**QUALIFICATION**
NATIONALITY: THAI
SEX: MALE/FEMALE
AGE: 27 - 35
5 YEAR/YEARS IN RELATIVE FIELD
ENGLISH: Wide Range of Business Communication
JAPANESE:
**CONDITION**
WORKING HOUR (MON-FRI): 8:30 - 17:30
WORKING HOUR (SAT):
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